Excellent customer service is about delivering high quality services and support in a way that allows our customers to access them in the most efficient, fair and cost-effective manner possible. To achieve this goal, we are working to infuse customer service principles into every customer touch point, from desktop support and help desk calls, to IT involvement with projects, to our Web presence and self-service. Understanding, managing, and delivering on customer goals and expectations are key to creating successful outcomes and satisfied customers.
Projects we are working on in support of this action item:
|
In Progress |
Completed Projects 2014 | 2015 |