2018 CIO Annual Report - Text Version

[Cover: photo of campanile in the distance taken near the Valley Life Sciences Building on Campanile Way. Berkeley logo in blue.]

Chief Information Officer - Annual Report 2018

Contents

Welcome  

As we begin the new year, we pause to reflect on the wide scope of activities the campus IT community has engaged in and to celebrate our collective accomplishments in 2018.

We had a very productive year, launching a major initiative in IST on Equity and Inclusion, hitting several milestones across One IT on implementing foundational tactics from our Reimagining IT Strategic Plan, and continuing to refine the plan through our work with campus leaders. In addition, last year saw the integration of Student Affairs IT reporting into the OCIO, and 2019 is kicking off with Campus Shared Services IT also reporting into the OCIO. In addition, last year the new UDAR CTO role joined our associate CIO program with a dotted-line reporting relationship. Combined with the restructuring in 2017 of a number of diverse units into a consolidated Research, Teaching and Learning organization, as well as the the addition of the Student Information Systems group to IST, we have made significant strides towards the Reimagining IT goal of better aligning the largest providers of campus-wide IT services.

Our IT strategic planning work began in 2017 at a time when many executive leadership positions were in transition. Our goal for the plan was to have ideas ready to share with our new leaders once they were on board and up to speed. That strategy has worked well and we are encouraged that our new campus leaders are in the process of defining a 10-year Strategic Plan for UC Berkeley. Going forward, we will continue working with campus leadership and the One IT community to update the ReIT plan to incorporate the campus strategic framework, balance key campus priorities, and continue to strengthen our IT services.

With the exemplary work of our IT professionals across campus, we have been able to absorb the year-after-year budget cuts while minimizing impact on the broader campus community. The dedication and engagement of the One IT community has resulted in the phenomenal progress we are able to share in this report.

[Larry’s signature]

Larry Conrad, Associate Vice Chancellor for IT and Chief Information Officer

[photo of Larry with quote “The dedication and engagement of the One IT community has resulted in the phenomenal progress we are able to share in this report.”]

One IT At-A-Glance

The needs of the people we serve are at the heart of everything we do to support the University through our collaborative One IT efforts. The graphic below represents a snapshot of the work we do to provide technical services and support to UC Berkeley. There are many other critical campus functions behind the scenes not represented in the visual.  view/print enlarged image
[graphic with heart in the middle depicting people we serve surrounded by bubbles with data points from various services:

At the heart of what we do: 40,955 students + 3,885faculty + 12,551 staff served by 857 IT staff.

Research:

  • Phoebe 4.5K grant:
    • Contract proposals processed / year
    • $847M+ external funding processed / year
  • Berkeley Research Computing:
    • 2K+ active faculty & students
    • 7.6K compute cores contributed to Savio by faculty in 22+ departments
    • 500+ consultations in 80+ departments

BFS:

  • 115.4K POs processed / year
  • 232.6K payments made

Devices & Data Support:

  • 15.8K  managed devices (4.1K Mac + 11.7K Windows)
  • 3 PB of data storage
  • 1 PB of data backups
  • 280 databases
  • 2.8K VMs

Cal Answers:

  • 3.7K active users
  • 8.9M queries /year 

CSS IT:

  • 72.8K incidents received / year
  • 71% resolved at Tier 1
  • 55% resolved within 1 business day

Student Helpdesk:

4.2K students served / year

Security:

  • 76.8K accounts enrolled in 2-Step Verification
  • 9M+ attacks on campus systems detected / year
  • ~480 vulnerabilities detected / month

Collaboration:

  • Email:
    • 146K+ bMail users
    • 636M email messages / year 
  • Video conferencing:
    • ~429 Hangouts / Meet sessions / day
    • ~146 Zoom / sessions / day
  • Storage:
    • 2 PB data in Google Drive
    • 1.8 PB data in Box 

Telecom:

  • 8.7M calls routed / year
  • 18.4K phone lines supported (16.7K landline  +   1.7K cellular)

Wi-Fi Network:

  • 138K unique connected devices / day
  • 46TB data transferred / day
  • 5.9K access points

CalCentral:

  • 811.5K SIS enrollments / year
  • 34.7K sessions / day

bCourses:

  • 4K+ course sites
  • 97% student usage

Celebrating Five Years of One IT

technology.berkeley.edu/one-it

The One IT community celebrated our 5-year milestone this year, continuing to bring improved collaboration and coordination across campus IT groups. The team of more than 850 IT professionals across campus who make up our community are integral to the success of our ReIT strategic plan. Their ongoing efforts include providing feedback that brings different voices and innovative ideas to help improve the plan, doing the actual work on the many tactics that help move the plan forward, and being dedicated to staying energized with all of this work, on top of their usual responsibilities.

2018 One IT Events

  • March 28: One IT/Un IT at Berkeley Law
  • June 7: One IT Summit 2018: Inspiring Collaboration & Innovation
  • Oct. 9: You’re IT! One IT Staff Appreciation

[three graphics that  link to staff orgs, social media, and calendar plus a save the date promo for IT Summit 2019 with logo]

ReIT Accomplishments

We are proud to have completed a significant number of key tactics in our Reimagining IT Strategic Plan over the past year. Many of these projects go above and beyond the day-to-day support summarized in the graphic on page 2. Milestones for projects that are still in progress are shared on pages 6-13. View our tactic dashboard for the full portfolio of projects we have identified in the plan.

This last year also saw substantial focus on getting ready to update our ReIT plan as we waited for the publication of the new campus strategic plan (published in Dec. 2018). We spent time in dialogue with many deans, campus leaders, and management teams of 22 campus IT departments to continue to understand the campus’s evolving needs and priorities. We believe these discussions are critical to not only strengthening our IT strategy, but also helping the campus build the bonds of community between schools, colleges, organized research units, and administrative units, to be trusted as strategic IT partners.

Our updated ReIT plan will closely align IT’s goals with the campus 10-year strategic plan to ensure that all IT professionals have a line of sight from their work through to future strategies.

[photo of David Greenbaum, Director of ReIT and Shelly Kleinschrodt, ReIT Program Manager]

Everyone Does the 2-Step at Cal

calnetweb.berkeley.edu/calnet-2-step

The end of 2018 marked the successful completion of the CalNet 2-Step project, bringing a more secure login process to over 76,000 staff, faculty, students, and retirees. Doing the 2-Step is Berkeley’s version of two-factor verification, which creates a second step in the login process to confirm you are the actual account owner. Having everyone enrolled provides an important additional layer of protection for our University assets and the personal data of the campus community.

[2-Step timeline graphic showing rollout by cohort using data from table below]

Month/Year Enrollment Campaign Start

Cohort

# of people in cohort (Rounded to nearest 100)

Month/Year Deadline to Enroll

Aug. 2017

Pilot: IST

800

Nov. 2017

Jan. 2018

Faculty & Staff

29,900

April 2018

July 2018

Students

46,600

Sept. 2018

Oct. 2018

Retirees

500

Dec. 2018

[quote ”Kudos to the CalNet team who pulled off this feat with cheerful, relentless dedication, becoming one of the winners of this year’s Chancellor’s Outstanding Staff Award. The team did everything imaginable to get the campus community enrolled in 2-Step on a very aggressive timeline. We thank them and the CSS IT team for their hard work and collaboration!” - Jeremy Rosenberg, CISO w/ photo

Photo of CalNet team with caption: The CalNet team promoting 2-Step at the Golden Bear Orientation resource fair on Aug. 17, 2018. From left to right: Anne Tambe, Summer Scanlan, Ronnie Ong, and Sahil Sanghvi.]

Helping Campus Be Inclusive, Accessible, Secure

web.berkeley.edu

[Top of page quote with photo "The Web Platform Services team are some of the best and most supportive people I've worked with on campus." - Ben Perez, Campus Access Services, Vice Chancellor for Administration]

Last year, the Web Platform Services team completed several projects while continuing to provide best-in-class security, accessibility, and maintenance for campus websites and online resources.

  • Siteimprove rollout - In coordination with the UC Electronic Accessibility Committee (EAC), Office of the CIO, and bConnected team, the Web Access team facilitated the system-wide and campus-wide rollout of Siteimprove, a website monitoring tool that helps improve site content quality, increase accessibility compliance, and enhance the visibility of campus websites with improved search engine optimization (SEO).

  • Accessibility resources - Free accessibility clinics continued to be offered for campus systems, sites, and services. The team created a comprehensive “Do-It-Yourself” (DIY) Accessibility Checklist for Web Developers and provided a One IT-sponsored mobile accessibility training for AppNet and campus developers.

Open Berkeley Highlights

[graphic with icons and text:

  • Lock icon: improvements to automation and monitoring technology allowed the team to apply timely security and maintenance updates for all sites on the Open Berkeley platform

  • Computer icon with check: the team helped launch 26 campus sites last year, bringing the total to 160 websites managed

  • Presentation icon: we welcomed over 200 campus community members at ongoing monthly office hours and collaborated with key campus partners on sponsored feature enhancements]

Cal Answers Financials

calanswers.berkeley.edu

[CalAnswers logo]

In December 2018, UC Berkeley retired its aging financial reporting tool, BAIRS (Berkeley Administrative Initiative Reporting System), by introducing an abundance of financial, human resources and payroll data into Cal Answers. The Enterprise Data Warehouse team collaborated with the Office of the Vice Chancellor of Finance and countless finance and HR subject matter experts from across campus to create 14 interactive dashboards.

These dashboards allow users to easily explore their administrative data, drilling from summary information to transaction detail as well as customizing parameters and layouts as suits their business needs.

[sidebar quote with photo: ““Cal Answers is easy to use and provides clear, customized information. Using features like filters and sorting allows me to tailor reports to the unique needs of the six offices I work with and provide staff with information to help them successfully fulfill their offices' missions.”
- Andrea Wilson, Centers for Educational Justice & Community Engagement]

take the new Financials dashboard for a spin: calanswers.berkeley.edu

Showcase of Projects In-Flight

Many of the tactics in our Reimagining IT Strategic Plan will take several years to reach completion. This section provides a few highlights on projects that have hit major milestones the past year but will continue to be a focus in 2019.

Diversity and Inclusion for One IT

technology.berkeley.edu/equity-inclusion

In March 2018, IST launched an Equity and Inclusion program to address concerns about diversity, equity, and inclusion. At the same time, we launched the ReIT program on Diversity and Inclusion, which aims to integrate equity, inclusion, and diversity into all areas of IT on campus by actively engaging UC Berkeley’s IT community via new programs, training, and research, all underlaid by our campus principles of community.

Already both efforts have made progress towards building community and providing resources for us all to play a part in making the culture in IT, and more broadly across campus, one we want to be a part of and are proud to help nurture. In fact, having strong interest and intention focused on the topic of culture this past year has led to this year’s theme for the IT Summit on June 6, 2019: Diversity and Inclusion for One IT.

The Diversity and Inclusion work is related to the ReIT Workforce Strategy initiative, which will involve creating and implementing professional development programs for IT staff campus-wide. This work will also focus on addressing recruiting and retention issues to help create a more inclusive culture.

[multi-colored bubble with images people, gears, conversation quotes]

Transforming the Student Computing Experience

technology.berkeley.edu/sccal

The multi-year Student Computing @ Cal (SC@CAL) project aims to transform the entire student computing experience at UC Berkeley while reducing redundancy and creating new services that can scale across campus. The Student Technology Help Desk in Moffitt Library is a walk-up service where all students can get help configuring, using, and troubleshooting campus technologies and their personally­ owned devices, such as laptops, tablets, and phones.

This year, the Student Computing @ Cal project launched two pilot programs to help us better understand the computing needs of students on campus:

  • Print Service - Tested multiple possible solutions in pilot locations; results demonstrated this is a service that students want and need. Next steps are to identify additional pilot locations, and ultimately have a print service operating permanent kiosks in high traffic locations.

  • Student Device - Launched a pilot to test different types of computing devices for students. A diverse undergraduate student group from a range of majors, socioeconomic strata, and levels of engagement with academic and extracurricular activities, tested Chromebooks, laptops, and tablets. One result of the pilot was a draft recommendation for an undergraduate device requirement, on which work will continue this year.

[Sidebar:

  • Bubble - 4,200 students served, in-person, by phone, and via in-room ResHall appointments, meet the Help Desk team

  • SCCAL is a collaboration between: SAIT, The University Library, ETS, CSS IT, and IST.

  • Photo with caption: Print kiosk at Sproul Hall built from old telephone booth space on the first floor for easy access by students passing through.]

Wi-Fi Coverage Expanded Across Campus

technology.berkeley.edu/wi-fi-upgrade

Wi-Fi is now the primary method by which students, staff, and faculty access the campus network and all other IT services. However, our present network design and coverage does not adequately support this needed level. Last year we embarked on a project with a goal of doubling the density of our Wi-Fi network throughout campus over the next several years. Much progress has been made, but the existing funding covers only part of the infrastructure replacement, so our goal of pervasive Wi-Fi quality and coverage will not be met unless additional funding is allocated.

[circle graphic

Benefits

  • Improved Wi-Fi performance and reliability;

  • Upgraded campus user experience;

  • Increased efficiency of our networking services; and

  • Better support for teaching and research.]

RTL: One Year Down and A Lot More To Come

[top of page dominant RTL circle surrounded by circles with CTL, DLS, ETS, RIT]

In its first full year of alignment, the Research, Teaching, and Learning (RTL) organization has already made campus-wide impact on service delivery and continues to explore opportunities for further coordination in support of Berkeley’s ever-evolving teaching and research needs. In addition to Educational Technology Services (ETS), Research IT, and the Center for Teaching and Learning (CTL), RTL also added a new partner this year - the Digital Learning Services (DLS) group (see below for more information on DLS). The combination of these teaching and research support groups under RTL is improving efficiency, encouraging collaboration and creating opportunities to leverage existing resources in new and innovative ways.

[sidebar quote with photo: “The combination of these teaching and research support groups under RTL is improving efficiency, encouraging collaboration, and creating opportunities to leverage existing resources in new and innovative ways.” - Jenn Stringer, Chief Academic Technology Officer and Assistant Vice Chancellor for Teaching and Learning

Digital Learning Services Joins RTL

dls.berkeley.edu

In July 2018, Digital Learning Services (DLS formerly Berkeley Research Center for Online Education) moved into RTL as part of the Digital Learning Initiative. DLS provides digital learning design, development and delivery services for UC Berkeley faculty, departments, and professional schools. From fully online to hybrid and blended digital learning, the DLS team partners with the Center for Teaching and Learning (CTL), Educational Technology Services (ETS), and Research IT (RIT) to fully support successful teaching and learning in the digital environment.

In partnership with UC Berkeley Summer Sessions, BerkeleyX, and UCSF/UCH, DLS will newly develop or rerun and support a total of 76 online courses in undergraduate, graduate, and public certificate programs this fiscal year. In addition, DLS is now supporting “common good” digital learning efforts as part of the new initiative.

Digital Learning Innovation grants are offered to provide support to faculty interested in implementing digital learning activities and content in their in-person course curriculum. Grant awards are in the form of time and talent from digital learning and digital media experts at DLS who will assist faculty with their pedagogical, design, and production needs. Faculty can also meet for weekly consultation hours with digital learning and media experts during drop-in or by-appointment hours at the Academic Innovation Studio.

Watch for the new RTL website coming spring 2019!

Improving Services for Researchers Working with Sensitive Data 

research-it.berkeley.edu

[graphic of files with security lock]

As one of the top research universities in the world, UC Berkeley is a leader in the development of new research on compute-intensive data science and big data. Importantly, researchers in a wide range of fields are applying these novel approaches to very large sensitive and restricted data sets. While this development is especially important in the biological sciences, where research on genetics and genomics is expanding rapidly, researchers in areas such as public health, social welfare, demography, computer science, and other fields also need additional services and guidance. 

This year, the Research IT team in Research, Teaching and Learning (RTL) launched the Securing Research Data and Computation initiative, helping dozens of faculty, students and postdocs working with sensitive data by providing consulting expertise and coordinating efforts among the campus offices that are involved in reviewing data use agreements and security plans. Based on this work, the One IT community is coming together to align service development roadmaps, improve consulting expertise, and develop policy and processes. Recently, conversations with campus leadership and faculty in the biological sciences have taken place and are helping shape these future directions. In the coming year, RTL plans to announce several improved and new services for researchers working with sensitive and restricted data.

Space Matters: Active Learning Technology

teaching.berkeley.edu/active-learning-berkeley

In fall 2018, along with the usual excitement and apprehension that go with the start of a new academic year at Berkeley, nine faculty members and more than 700 students launched the first large general-assignment active learning classroom (ALC) on campus. Wheeler 212, which can accommodate 120 students, is a scaled-up version of the smaller ALCs that have been supporting teaching and learning on campus for the past several years. These flexible learning spaces are designed to support more interactive, student-centered pedagogical approaches and feature moveable furniture, whiteboards, huddleboards, display screens, and other integrated technologies.

Feedback from faculty who have taught in the smaller active learning classrooms, which range in capacity from 20 to 50 students, has been very positive. When asked why she wanted to teach in an active learning classroom, a Sociology professor stated, “I wanted to do more engaged, hands-on work in the classroom than is possible in a standard lecture classroom.” For a faculty member in Public Health, “small group discussions are an integral part” of her course design and “the space is important to support this.” Another faculty member in Sociology said that he wanted to teach in these flexible spaces “to create a more inclusive and equitable classroom to improve student learning and success.” Nearly all of the respondents (90%) reported that students in their classes were engaged in small group and whole class discussions more than half the time, and everyone agreed that the classroom space made it easier to incorporate small group interactions during class. Watch the ALC video to hear more

[image of a computer with screenshot of ALC video]

Continuous Improvement of IT Services

technology.berkeley.edu  

We have completed several projects that aim to make our services easier to find and use as well as to enable better self-service and service desk support. User experience (UX) testing led to a refresh of our IT Service Catalog. Enhancements were also made to the IT Knowledge Base, and more recently, we revamped the System Status Dashboard to provide a dynamic presence that allows the campus community to view what is happening to any given system in real time. All of this work is part of the larger IT Service Management (ITSM) program we have been working on for the past few years. ITSM is a process-based IT management framework intended to align the delivery of IT services with the needs of our customers.

[ITSM graphic with photos of team members:

  • Rich Meyer, Incident Management Functional Owner & ITSM Program Manager

  • Rita Rosenthal, IT Service Catalog Functional Owner

  • Marlita Kahn, Knowledge Management Functional Owner

  • Sally Baker, System Status Dashboard Functional Owner]

bSecure: Next-Generation Security Now

security.berkeley.edu/projects/bsecure

The goal of the bSecure project is to significantly enhance the campus security environment by replacing aging campus network (firewall and VPN) technologies, plus offering additional threat prevention and enhanced security services on campus networks. Firewalls have been migrated and are beginning to actively block critical threats. Training for firewall admins has also been completed.

Another aspect of the bSecure project involves upgrading our antiquated campus VPN service (the technology that allows you to connect securely to campus systems from off-campus locations). This work, which is currently in the pilot phase, will replace the current Cisco AnyConnect software with Palo Alto’s GlobalProtect software, with a goal of releasing the service more broadly to campus by early 2019.

“The volume and sophistication of information security threats increases exponentially.” Explains CISO Jeremy Rosenberg. “It is no longer possible to stay ahead of attackers with static rules and manual intervention. The next-generation firewall service gives us the ability to leverage cutting edge technology and real time threat intelligence to help minimize opportunities for attackers to exploit our systems.”

[bottom quote with photo: “The volume and sophistication of information security threats increases exponentially.” - Jeremy Rosenberg, Chief Information Security Officer (CISO)]

UCPath on Target for Go-Live

ucpath.berkeley.edu

The implementation of UCPath (UC Payroll, Academic Personnel, Timekeeping and Human Resources) is underway at UC Berkeley with an estimated go-live date of March, 2019. This project will consolidate all the UC payroll and human resource systems into one to create a UC-wide shared services center that centralizes transactional benefits and payroll work. This project impacts any system on campus that relies on human resource or payroll data — every system that carries the employee ID number.

We have an opportunity to improve campus business processes and secure integrative usage of HR/Payroll data in our campus systems while working on this project. The UCPath Integration team has been working with campus systems owners and developers to identify, design, build, and test the necessary technology infrastructure required to support the project’s production go-live date, which we are on target to meet.

[Bubble: Are you ready for UCPath? learn how to prepare

Bubble: FAQs

Sidebar quote and photo: “This project impacts any system on campus that relies on human resource or payroll data — every system that carries the employee ID number.” - J.R. Schulden,  Associate CIO, IST Admin IT Solutions]

Berkeley's Data Revealed with Tableau

technology.berkeley.edu/tableau

Tableau is a data visualization tool that allows campus analysts to dynamically connect to and integrate hundreds of types of data sources ranging from an Excel spreadsheet, to an on-premise or cloud database, to an unstructured web server log file, to a student data API. Tableau is already speeding up data delivery and allowing campus departments to tell compelling stories using the latest data visualizations.

"In order to support data-informed decision making on campus, we need to conduct analyses on large datasets quickly and then, just as importantly, display the results in an understandable way. Tableau gives us the ability to do both, while providing the additional advantages of being cost-effective and easy to learn. In just our first months of using Tableau, it's already completely changed how we provide analyses and data to end users ranging from campus leadership to the general public." says Russ Acker in the Office of Planning & Analysis.

This service is now available in response to proliferating campus demand for self-service tools to access, integrate, explore and visualize data. IST's Enterprise Data Warehouse (EDW) partnered with University Development and Alumni Relations (UDAR) and Financial Planning and Analysis (FP&A) to establish a centrally administered Tableau Enterprise Server. Over the next several years, we plan to grow the consortium of participating campus organizations in order to consolidate and reduce the overall Tableau costs to campus.

[sidebar quote and photo: “In just our first months of using Tableau, it's already completely changed how we provide analyses and data to end users ranging from campus leadership to the general public." Russ Acker, Office of Planning & Analysis.]

Optimization of Telecommunications

technology.berkeley.edu/voice

Major milestones were hit this year by IST Telecom Voice teams bringing improved telecommunications to campus including cost savings for cellular plans, increased video conferencing for classrooms, and upgraded voice engineering to many parts of Berkeley.

[icon of cell phone] Cellular Optimization Project

We undertook this project to optimize cellular plans for campus subscribers with the following goals:

  • Reduction in costs - By putting users in the best cellular voice plan for their usage pattern, this will enable the campus to realize savings in excess of $300,000 annually in vendor costs.

  • Improved customer service - We reduced confusion by restructuring the number of plans offered (previously over 100 different voice plans) and removed a pain point by doing the analysis of monthly reports to determine the best possible plans for users to take the work out of managing those individual accounts for our customers.

[icon of video camera] Zoom Video Conferencing

The use of Zoom video conferencing services has continued to grow as more value continues to be added by the vendor. Our team is now supporting many schools that want to use Zoom for classroom instruction and other high profile projects. Learn more about Zoom

[icon of a network tower] Voice Engineering

In collaboration with several campus partners, our Voice Engineering group has been working on the following:

  • E911 Upgrade - We successfully replaced the technology behind our E911 system to provide UCPD with an autonomous solution capable of surviving a full network and phone system outage without any interruption.

  • Berkeley Way Avaya – Four Avaya Media Gateways were implemented to provide telephony services for the new off-campus Berkeley Way facility. We also migrated voice telephone service for more than 300 people to the new building.

  • Richmond Field Station (RFS) - We migrated people off an old, unsupported key system and implemented an Avaya Media Gateway providing people located at RFS with better service reliability and improved features and functionality. This resolved cabling issues for five buildings and avoided approximately $50,000 in cabling cost.

Advances in IT Monitoring

technology.berkeley.edu/groundwork

Over the past year, the IST Groundwork Monitoring service has been instrumental in providing unprecedented Systems and Application monitoring to Campus groups, such as Cal Athletics, Public Affairs, Campus Shared Services, Cal Planning and The International House, to name a few.

The ability to see the status of services and applications in one view and to determine the root cause of system-wide outages is of the utmost importance to maintaining IT services throughout the campus

[graphic with a computer screen and heartbeat visual]

Stabilization and Growth for SIS

sis.berkeley.edu

The Student Information Systems (SIS) unit serves UC Berkeley’s community by developing and maintaining Campus Solutions and CalCentral - a comprehensive, integrated data system that allows faculty, staff, and students to manage all aspects of University life. The SIS organization was created at the conclusion of the SIS Project, which replaced and updated antiquated and disparate information systems with one centralized platform.

The campus declared the official ending of the project in June 2017, and over this past year, SIS transitioned to a period of operational stabilization and growth. However, in addition to supporting ongoing operations, the SIS team and campus leadership recognized the need for continued and concerted development of key tools for our students, instructors, and staff. Thus, the SIS Phase 2 project was launched in Fall 2018.

Milestones

Key initiatives this year, undertaken in collaboration with partners across campus, include:

  • Roster management (ROMA);

  • eForms that transform paper processes;

  • Graduate Academic Progress Report (APR);

  • Class prerequisites;

  • Law transcripts;CalCentral improvements;

  • Summer Financial Aid Estimator; and

  • The kickoff of SIS Phase 2.

What’s next: SIS Phase 2

The goal of the SIS Phase 2 project is to improve the effectiveness, stability and performance of SIS Campus Solutions, CalCentral, and third-party systems by leveraging the delivered features and new tools for continuous service improvements. Under the guidance and governance from the Executive Steering Committee (ESC), and guidance from our campus partners, SIS Phase 2 efforts were defined, reviewed, and 114 specific projects that focus on advising, enrollment, finance, and other critical areas were identified.

[bottom page quote with photo: “With SIS Phase 2, we will continue to develop and build the advanced tools for our campus community to better meet our students’ needs. We will continue to look to university leadership and our campus partners, as well as the UC Berkeley community as a whole, to provide the insight and feedback for continuous improvements for the campus.” - Karen Kato, Technical Director and Interim Executive Director]

Additional Examples of One IT in Action

Most of the projects highlighted in this report are collaborative efforts between multiple teams and IT partners across campus. Here are a few more examples.

Service & Impact

Value

Teams

Student Technology Fund


Impact: access to funding for technology projects open to the entire campus community

The STF provides funding to secure volume software licensing for students (e.g. Microsoft Office, Adobe Creative Cloud, Matlab, Lynda.com). It also provides funding to support additional student technology services and initiatives. Students, staff, or faculty are eligible to submit a proposal.

The Tech Fund is administered by a committee consisting of student, staff, and faculty representatives.


techfund.berkeley.edu



Cal1Card


Impact: critical project with security implications for the campus community

We began the first phase of this 5-year project, an RFP to select a new vendor to provide the technology used for Cal1Card point-of-sale transactions. The next phase of this project will be to replace the Cal1Card technology that is used for services such as secure building access, library checkout, meal plans, classroom attendance tracking, and more, and to establish a Cal1Card usage policy for the campus.

Student Affairs IT (SAIT) is working with multiple departments across campus.

Ally


Impact: improving course content accessibility and removing barriers between students and instructors    

Ally is a set of tools within bCourses that helps make course content more accessible by allowing students and instructors to convert files to HTML, EPUB, electronic braille or MP3 (audio).

Campus Shared Services IT (CSS IT), Center for Teaching and Learning (CTL), Digital Learning Services (DLS), Disabled Students Program (DSP), Educational Technology Services (ETS), Information Services and Technology (IST), University Library

Event Reservations


Impact: consolidating tech to simplify the process of reserving meeting space on campus

The goal of this project is to streamline reservation search and booking of event spaces, meeting rooms, and off-hours classroom spaces into a single system for ease of use by student organizations and other campus community members who need meeting space.  

SAIT, ASUC Student Union, Office of the Registrar

Cloud Resource Center


Impact: go to resource in support of the secure and effective use of cloud-based services

In April 22018 we launched the Cloud Resource Center (CRC), a website and community of practice to create an on-ramp for users, both technical and functional, wishing to consume cloud services.

IST Architecture, Platforms and Integration (API) with the School of Law and others.

Campus Active Directory


Impact: keeping cyber attackers at bay, protecting University data

With cyber security threats on the rise, we have invested heavily in our Active Directory(AD) and surrounding Microsoft security infrastructure. This has lots of implications, from the opportunity for bringing in additional campus AD environments behind the secure perimeter, to providing a new and more secure way for system administrators to work across campus.

IST Data and Platform Services,

Information Security and Policy, Haas, CalNet + all departments that use Active Directory.

Library Storage


Impact: replacement of older equipment with new, more robust solution helps security, stability, and longevity going forward

Our teams worked together to research and implement a storage solution that allowed the Library to replace their older equipment, providing additional security, and increasing opportunities for growth since it allows integration with Cloud (e.g. AWS, Azure or Google Cloud).

Information Services and Technology (IST) - Storage and Backup, The University Library

Berkeley's Homepage


Impact: more resiliency and scalability for the University’s most visible asset

We successfully migrated the main campus website from an on-premise solution to an architecture hosted in Amazon Web Services, providing additional resiliency and scalability to one of the most visible assets on campus, often the primary gateway to UC Berkeley.

IST Data and Platform Services

Public Affairs

[last two pages are a collage of One IT photos taken at past events]