CIO Updates: 2021

CIO Update: Dec 17, 2021 LAST CIO UPDATE OF 2021!

Colleagues, 

We’ve done it! We have made it to the close of our Organizational Design Project (ODP) that we started in Oct. 2020 and have officially launched our new organization Berkeley Information Technology (bIT)! There’s a lot to cover this week so bear with me.

Hitting this huge milestone feels fantastic. Being able to officially announce bIT yesterday at our monthly all-staff was a highlight of my year. It is really gratifying to see everything come together and to reflect back on the vision we initially set for this work:

Build an agile central IT organization that serves as a strategic partner with the UC Berkeley community to efficiently deliver campus IT services. Create a structure and culture that is inclusive, actively embraces diversity and equity, where IT professionals can do their best work

Here’s a breakdown of how we met our objective:

 Agile

  • Developed our Agile Collaborative Team (ACT) framework. A cross-functional team charged with exploring a critical strategic challenge that will transform the way we work and/or deliver services.
  • Reorganized our functions to enhance synergies and be more agile in our delivery of services.
  • Created a collaborative leadership model that empowers decision-making at the right level.

Strategic Partner

  • Launched the Campus IT Experience unit.
  • Created a new ITSM group to support best practices.
  • Created the Technology Leadership Council to engage our partners.
  • Supported an IT Community Council “reboot” to broaden impact and connection.

Efficient

  • Centralized billing under Business Operations and investing in new technology solutions to streamline processes.
  • Initiated the move towards the full consolidation of our Service Desk and Tier 1 operations.
  • Renewed focus on and investment in IT service management.

Diversity, Equity, Inclusion & Belonging

  • Brought in a consultant to help us meet our commitment to using a DEIBJ lens throughout the ODP process.
  • Partnered with the Action Team for feedback throughout the process.
  • Created a new People, Performance and Culture unit that reports directly to the CIO.
  • Realignments made to job titles to bring equity and consistency across our organization.
  • Created a full-time “Culture Officer” role dedicated to DEIBJ work.
  • Continued to strengthen our hiring practices with a focus on DEIB.

Best Work

  • New unit People, Performance and Culture that reports directly to the CIO.
  • A focus on professional development and creation of a position to support career growth across bIT.
  • Moved to funding all professional development centrally to ensure all staff have access to the training they want and need.
  • Organized staff in ways that will strengthen and improve operations and service delivery.

It was so great to see all of us come together yesterday to celebrate our new org, a total of 277 staff joined the meeting! ICYMI: All staff slide deck | zoom recording. Congrats to the winners of the Amazon gift card raffle: Yvonne Fang, Kim Chhay-Wade, Franciler Harper, Ian Crew, Quin Bligh, and Joseph Mitola. As a reminder, Amazon gift cards are a way you can show appreciation to fellow colleagues anytime through our Pay IT Forward program

During the all-staff, I shared lots of materials that I want to provide you with as we continue to transition our organization:

  • Org Chart- this is the direct link to the org chart but this is also available on our IT website

  • Brand Guide - everything you need to know about our new org, our mission, core values, our wordmark, graphics, and a communications toolkit with branded templates for bIT, One IT, and UC Berkeley.

  • Handbook - provides more detail on how we work together and is a great resource for all staff to use as an ongoing reference.

  • Transition Checklist - list of items for everyone to review and make updates accordingly.

We will kickoff the new year announcing our new bIT org to faculty and staff campus-wide as our ODP work has now reached Phase 5. Launch, Learn, Course Correct

What I’m reading and watching

The Greater Good Science Center published their Favorite Books of 2021 selecting the most thought-provoking, practical, and inspirational science books of the year. I read Think Again: The Power of Knowing What You Don't Know. I highly recommend it. It challenges us to embrace the unknown and the joy of being wrong! I have a goal to read at least one more of the list during winter break… but I might be distracted by a good scifi fantasy novel or two! Also, I’ve been watching the Cook of Castamar. If you love costume dramas, this one is definitely addicting!

ODP Jobs

We have filled the PCS Application Administrator position that reports to Vahid Nadi. Welcome aboard Tony Venuto! He joins us from the Facilities department on campus and his first day is Jan. 10. New jobs posted this week:

  • Operating Systems Support Manager (0517U) #28391

  • ITSM Lead (0532U) #28390

  • IT Service Manager (0531) #28385

Please share job openings with your networks:ODP Jobs page |All IT Jobs at UC Berkeley

Upcoming Events

  • Dec. 23- Jan. 7 |Winter Holiday & Curtailment

  • Jan. 13 | CIO Open Forum

  • Jan. 20 | All Staff Update

  • Jan. 31 | Berkeley IT Celebration - LIVE in person!

This is my last CIO Update of the year. I wish you all a happy, safe, and restful winter curtailment. 

See you in 2022!

In partnership,

Jenn


CIO Update: Dec. 10, 2021 

Colleagues,  

It is very exciting to be nearing the completion of our organizational design work. Be sure to join us at the all-staff meeting next week on Dec. 16 at 2 p.m. to celebrate the official launch of Berkeley IT (bIT)!

As part of the celebration, please RSVP by Dec. 15 to be entered in a drawing to win one of several Amazon gift cards! 

We have completed our new organizational design to include each and every individual contributor, for the entire Berkeley IT organization. We are preparing the org charts and our new organizational Brand Guide to be shared with the bIT community at the all-staff on Dec. 16.  Whew! We still have more work to do. In the new year, we will be working on the reporting and budgeting structure to reflect our new organization.

ExLT Announcement 

You may have seen my announcement come through about the transition for Jody Couch, our Executive Director of Campus Applications & Data. As we wish Jody the best in her new role as CIO at Dalhousie University starting in the new year, I wanted to share with you the plans for the position and for interim leadership for the Campus Application and Data unit. I will be posting the position of Executive Director as an open search early in 2022. The goal is to have permanent leadership in place by late spring.

I am grateful that Rana Silver and David Turner have agreed to provide interim leadership for the unit until we hire the new Executive Director. Ross Stivison and the Application Delivery unit will report to Rana and Danny Grieb and the Data Solutions unit will report to David. In their interim roles, they will both come to ExLT and the Technology Leadership Council (TLC) meetings. They will share the “Interim Executive Director of Campus Application and Data” role. I am confident that David and Rana will provide strong leadership for the collective teams and I am looking forward to working with them more closely. 

CIO Forum Recap

Thank you for joining us yesterday at the CIO Forum. I was so happy to share the news that the Wi-Fi major incident that the network team has been diligently working on resolving since the beginning of the fall semester is finally closed! It takes a village to solve complex problems for sure! Kudos to the network team for getting through this and to the help desk teams for powering through with assisting our campus customers during this challenging time

We heard great updates on the following One IT Strategic Plan priorities: 

  • Accessibility of Digital Tools and Content: It Matters with Ella Callow, ADA/Section 504 Compliance Officer, and Luis O. Hernández, Director of Productivity & Collaboration Services.

  • Automating Digital Service Delivery with Pierre Chew, Associate CIO, Haas

During a short breakout session, groups had a conversation about “What brings you joy?” inspired by the work of the Greater Good Science Center. I mentioned being excited about winter break, I’m sure many of you can relate! Here are the materials from the forum: slide deck | zoom recording

What I’m reading and watching

I did another binge-watch... In tribute to Jody, a Canadian show, Anne with an E. It is based on the Anne of Green Gables book series that I read as a child, but it definitely tackles modern issues! I am reading A World Without Email: Reimagining Work in an Age of Communication Overload. The author, Cal Newport, argues the “hyperactive hive mind — when workers collaborate through unscheduled, ad hoc digital messages” ultimately hurts productivity. I’m not finished, so I don’t yet have an opinion, but I will say that the premise is intriguing.  

ODP Jobs

Several more positions were posted this week:

  • Security Video Network Engineer (7565U) #28245

  • Data Center Engineer (7358C) #28042

  • Digital Communications Specialist (7455U) #28043

  • Security Video Network Engineer Job 28245 / CITI

There are three more jobs that should be posted in the next day or two so keep checking the ODP job site

Upcoming Events

  • Dec. 13 | Project Management Community of Practice

  • Dec. 16 |Berkeley IT All Staff - Official Launch of bIT!

  • Dec. 23- Jan. 7 |Winter Holiday & Curtailment

  • Jan. 13 | CIO Open Forum

I look forward to seeing you at the all-staff meeting next week! Don’t forget to RSVP by Dec. 15 to be entered in a drawing to win one of several Amazon gift cards!

In partnership,

Jenn


CIO Update: Dec. 3, 2021 

Colleagues,  

This week has brought a flurry of awesome energy to our ODP work as we continue to build our Berkeley IT (bIT) organization. I am so excited to announce that Michelle Marquez will be joining us as our new Director of People, Performance, and Culture on Jan. 17, 2022! 

The search committee once again had a pool of candidates that brought such a great and diverse set of experiences and skills. Michelle’s experience with the full portfolio of workforce development, HR, and DEIB as well as her UC Berkeley experience made her a great fit for this new role. Michelle joins us from the Haas School of Business, where she has been Assistant Dean of Human Resources and Administration since March 2020.  

Wes Johnson, our new Executive Director of Campus IT Experience, started this week! He has been zooming into meetings from his current home in Georgia and will visit campus next week! I’m excited to show him more of the Berkeley campus. 

ODP Transitions 

Data and Platforms Services, led by Walter Stokes, will be seeing some changes in the coming weeks. 

  • A new Data Management team, managed by Laurie Graham, will be composed of the Database, Storage, and Backup teams, and will begin reporting to Laurie in mid-January. This change enables the teams to more easily collaborate on the ongoing evolution of these data-focused service offerings.

  • The Endpoint Operations and Services team will join together with the Windows Server and Unix/Linux Server teams into a new group named Operating Systems Support, and a manager will be hired to lead their efforts. This group will work together to engineer and design the centralized support for Windows, Unix/Linux, and Mac Operating Systems and related services across multiple platforms.

Additional changes in the Infrastructure Services and Telecommunications organization will be communicated soon!

Job Openings

Several more jobs are in the process of being posted. Check the ODP Jobs page regularly for updates on the status of all open positions. Here’s a sneak peek of what is coming up:

  • Data Center Engineer, Campus IT Infrastructure

  • Digital Communications Specialist,Strategy & Partnerships 

  • Operating Systems Support Manager, Campus IT Infrastructure

IT Governance

This week the IT Strategy Committee (ITSC) met for the first time and presented an overview of campus-wide IT spend as requested by ITSC co-chairs Marc Fisher, Vice Chancellor for Administration, and Cathy Koshland, Executive Vice Chancellor and Provost. We had a lively discussion and the membership was engaged! It was a great first step in beginning a more thoughtful strategic conversation about how we spend our IT dollars and how we fund IT on our campus. Terence Phoung will give all of you a similar overview and one of our all-staff meetings in the new year. 

What I’m reading and watching

I finished Ted Lasso and I’m still reflecting on lessons learned from his style of leadership. I think what I loved more than anything was his sense of optimism! I also have to say that many of his funny sayings go over my head l;-) but one of my favorites is “As the man once said, the harder you work, the luckier you get." 

Upcoming Events

  • Dec. 9 |Cloud Computing Meetup

  • Dec. 9 |CIO Open Forum

  • Dec. 13 | Project Management Community of Practice

  • Dec. 16 |Next OCIO/IST All Staff

  • Dec. 23- Jan. 7 |Winter Holidays & Curtailment

Be sure to mark your calendar for the Dec. 16 all-staff meeting where we will be officially launching our Berkeley IT organization! 

Hope to see you at next week’s CIO Forum on Dec. 9

In partnership,

Jenn

CIO Update: Nov. 19, 2021 

Colleagues, 

Last week I shared our new bIT mission statement. I wanted to send it again as I really love how our community helped to build the statement, providing the words and key phrases that led to our final version about who we are and what we do:

UC Berkeley’s Information Technology department is powered by problem solvers who deliver the technology services and support that enable students, faculty, and staff to do their best work.

The phrase “powered by problem solvers” resonates strongly with me having witnessed all of your innovative and collaborative efforts and Herculean feats accomplished the past few years. Be sure to join us at the Dec. 16 All Staff where we will share all our new brand identity items for our new organization and officially launch Berkeley IT!

I also want to put a greater emphasis on our core values. We have had the tagline “We champion diversity. We act with integrity. We deliver. We innovate.” for several years, but you will see it and hear it more often. They compliment and amplify our mission statement and support the campus Principles of Community

As we move into the holiday and soft curtailment next week, I want to send a gentle reminder to be mindful that the month of November can bring a lot of painful memories to all the Native Indigenous people, including the Ohlone people, the original stewards of their unceded home territory of Huichin, where Berkeley sits. The full message is an article on our website. Here are some suggestions from our Action Team.

  • Avoid questions that could hurt others and bring awareness forward. Instead of asking, “What are you planning for this particular holiday?” or saying, “This is what I am doing...”, acknowledge and bring forth the true history of this time and the violence perpetrated on Native indigenous people. You could even share how you are acknowledging what happened and how you are bringing awareness to it.

  • Demonstrate emotional awareness when discussing certain holidays during this season, especially when talking with our Native brothers and sisters. While we are not discouraging feelings of joy during the holiday season, we encourage thoughtfulness around how those emotions are being expressed and acknowledge the hardships your coworkers might be going through.

What I’m reading and watching

The New York Times had an absolutely riveting investigative report on The Untold Story of Sushi in America. It was fascinating to hear how high-end raw fish came to all parts of America. My first sushi experience was in 1986 at UC Santa Cruz. My housemate, and fellow UCSC student, was a waitress at one of the few sushi restaurants in town and she brought home leftovers ;-) I learned the joy of hamachi and was hooked. Fun fact: I can roll my own sushi, but I don’t do it very often.

ODP Jobs

There are currently 10 positions open which are listed on our ODP Jobs page with five searches underway. I hope you were able to join in the presentations held this week for the Director of People, Performance, and Culture - another great candidate pool!

Members of the ExLT are continuing their work with Directors and Managers to finalize the design of their functional units to include each and every individual contributor. We are coming to the tail end where final positions are being approved for our organization. Several positions have been approved by the VCA and Finance Committee this week to move forward, stay tuned for those to be posted soon!

I remain extremely pleased with the fact that we’ve met our goal of no layoffs for our ODP work and there are no layoffs in our current ODP plans We accomplished this by strategically not filling positions that were vacant during the spring and summer. This allowed us to assess where individual roles or teams would be redesigned and aligned for best work and efficiency in the organization and to protect jobs. 

Internship Opportunity with Security Team

The Information Security Office (ISO) is recruiting a Developer for our Staff Security Internship Program. Internships are a great way to explore other fields in our bIT family. We’ve seen some great examples of staff who take part in an internship who have then experienced a great career progression into something else. Learn More & Apply by Nov. 30

Upcoming Events

  • Nov. 22-26 |Soft Curtailment - reduced IT support

  • Dec. 9 |Cloud Computing Meetup

  • Dec. 9 |CIO Open Forum

  • Dec. 16 |Next OCIO/IST All Staff - No all staff meeting in November!

  • Dec. 23-Jan. 7 |Winter Holiday & Curtailment

Don’t forget this is the last day of Open Enrollment, the annual time period to make changes to your benefits which will end at 5 p.m.

I hope many of you are taking next week off to observe the soft curtailment and enjoy some well-deserved rest and relaxation. I am truly thankful for all your hard work and dedication, enjoy your time off!

In partnership,

Jenn


CIO Update: Nov. 10, 2021  

Colleagues,

Hot off the presses: I’m excited to share that we have arrived at a mission statement for our Berkley IT (bIT) organization! At our September all-staff meeting we had asked our entire (formerly OCIO/IST) community to provide their input toward building the mission statement. We asked people for words and phrases that describe who we are; what we do; why we do it; and the value we bring to campus. The ODP team took that input and createdword clouds to help bubble up key phrases to inform dozens of versions of a mission statement. From there, the statements were narrowed down to the top five with ODP PAC, then additional feedback came in from directors last week to arrive at our final version:

UC Berkeley’s Information Technology department is powered by problem solvers who deliver the technology services and support that enable students, faculty, and staff to do their best work.

More info on the official launch of bIT will be shared at next month’sCIO Forum on Dec. 9 and at the next all-staff meeting on Dec. 16

Thank you for joining me yesterday at this month’s CIO Open Forum. Here’s a summary:

  • Casey Hennig provided an update on our One IT Strategic planning progress. 

  • Salwa Ismail and Lynne Grigsby gave an informative presentation on the UC Library Search and e-Reserves. 

  • Oliver O’Reilly, Interim Vice Provost for Undergraduate Education (VPUE) stopped by to talk about his experience at Berkeley over the last 30 years and how technology has become so key to everything we do. He thanked our IT community for all their work in enabling great services and support for the campus, “...being fortunate that we did make investments in digital architecture, in Student Information Systems, bCourses, learning management systems, and Research IT. Could there be more investments? Absolutely. Will there be more investments needed in the coming years? Absolutely.” acknowledging there is more work to do and how funding for key IT initiatives will be critical going forward. 

  • Isaac Orr presented on the latest efforts and progress being made in Improving Campus Wi-Fi.

As a reminder, you can alwaysreview past CIO Forum materials here but here are the direct links to yesterday’s forum:slide deck |zoom recording

Big shoutout to all of you who joined me for coffee at Telegraph on Tuesday! It was so great to see you in person. There are a few more Java with Jenn dates coming up next week: Nov. 15, 10 - 11 a.m. and Nov. 17, 11 a.m. - 12 p.m. These will be virtual events.Sign up here

What I’m reading and watching

I’m currently readingCaste: The Origins of Our Discontents by Isabel Wilkerson.  She describes racism in the United States as an aspect of a caste system – a society-wide system of social stratification characterized by notions such as hierarchy, inclusion and exclusion, and purity. It is a powerful read.

I am watchingTed Lasso non binge style so that I can enjoy it with my husband, he doesn't binge TV ;-) However, I am looking for any new binge watchable series. Please send them my way!

Job Openings

More ODP jobs continue to be posted, this week:Wi-Fi Network Engineer (7566U) #24686. All open jobs are posted here:ODP Jobs page |All IT Jobs at UC Berkeley

Upcoming Events

  • Nov. 11 |Administrative & Academic Holiday

  • Nov. 16 |CITRIS Day 2021

  • Nov. 22-26 |Soft Curtailment - reduced IT support

  • Dec. 9 |Cloud Computing Meetup

  • Dec. 9 |CIO Open Forum

  • Dec. 16 |Next OCIO/IST All Staff - No all staff meeting in November!

  • Dec. 23- Jan. 7 |Winter Holiday & Curtailment

As we celebrate Veterans Day tomorrow, please join me in sending much gratitude to all our One IT community members who have served in the US Armed Forces. I hope you all saw the campus message from Dania Matos, Vice Chancellor Equity & Inclusion this morning about the event the Cal Veteran Services Center is hosting on Saturday, Nov. 13, 12 p.m. at Wurster Hall Platform Artspace (RSVP here). It is aVeterans Day Celebration and Art Gallery with the Cal Veterans Group. Enjoy food, games, art, and company as we honor our veteran community and their diverse experiences that make our UC Berkeley family great.

Enjoy your day tomorrow!

In partnership,

Jenn


CIO Update: Nov. 5, 2021  

Colleagues,

This week, I was especially exCITEd about announcing our new Executive Director of Campus IT Experience (CITE), Wes Johnson! He comes to us from the University of Georgia with a wealth of knowledge and experience to share as we build that new unit as part of our Berkeley IT organization. Wes will be at the Coffee with the CIO on Tuesday in person at 2850 Tuesday, Nov. 9, 10:30-11:30 a.m. out on the 2nd Floor patio!!! Sign up via this form

Speaking of Berkeley IT, it is so great to hear many of you referencing our new name on a regular basis! I find myself saying Berkeley IT or bIT more and more each day. Just a note, if there is any confusion in our communications: we will continue to be in flux a bit since we haven’t officially launched our new org name campus-wide. That will happen in January. That means you’ll likely see our organization referenced as IST in campus-wide messaging but often Berkeley IT in our internal messages. 

The differentiation of Berkeley IT (bIT) and One IT. Berkeley IT is our redesigned “OCIO/IST” department that provides enterprise services to the campus. One IT is the community of over ~900 IT professionals across campus. The One IT program was launched in 2014 with the goal of building community and collaboration across all of the campus IT units.

During last week’s all-staff meeting, we held a breakout session asking groups to brainstorm on this question: With many of our Berkeley IT community working fully remote, what ideas do you have for engaging staff? We received a ton of great ideas and we are working on reviewing them to integrate them into future planning. The most frequently mentioned ideas were keeping 1:1 meetings possibly across teams as a way to not only meet and greet but better understand cross-team functions and projects; holding informal virtual events (e.g. coffees, book clubs, happy hours, games); and better promotion and utilization of the social channels we already have developed on Slack (#social-furiends, #social-garden-party, #social-water-cooler, #work-at-home, and #social-listening-party with a different guest DJ every Monday at noon). Thank you for participating!

Yesterday I sent a message with great information from our Action Team about some things for our community to consider as we move further into November and fall holidays. Primarily being mindful that the months of October and November bring a lot of painful memories to all the Native Indigenous people, including the Ohlone people, the original stewards of their unceded home territory of Huichin, where Berkeley sits

Earlier this week we sent a campus-wide message to provide the latest status of Wi-Fi and other network improvements. We are hopeful there will not be any further supply chain delays in the delivery of the Wi-Fi authentication hardware (currently scheduled for Nov. 17). Once installed this should help increase system capacity and handle peak traffic.

What I’m reading and watching

Yesterday was World Digital Preservation Day

The Digital Preservation Coalition publishes their “List of Digitally Endangered Species” every year The BitList 2021. What this means is that these “born digital” items cannot be reproduced anymore. Interestingly,​​ Adobe Flash Animations and Interactive Applets is now part of a small set of digital materials designated the highest classification of Practically Extinct. Practically Extinct means that they have become inaccessible by most practical means and methods and where immediate action is required to avoid loss. These include material where recovery is possible in very small samples but is impractical at scale.

ODP Jobs

Another ODP job was posted this week: Network Support Services Analyst (7358U) #26586. Remember to view all open jobs and recruiting status for positions on the ODP Jobs page

Upcoming Events

  • Nov. 11 | Administrative & Academic Holiday

  • Nov. 16 | CITRIS Day 2021

  • Dec. 16 | Next OCIO/IST All Staff - No all staff meeting in November!

I hope to see you all on Tuesday at the next CIO Open Forum!

In partnership,

Jenn


CIO Update: Oct. 29, 2021 

Colleagues,

The end of October brings us not only to the Halloween and Dia de los Muertos holidays, but also closes out Cyber Security Month. We all know that cyber security is something we need to think about throughout the year so please bookmark these helpful tips to reference going forward.

Several new dates have been added to join me for informal conversation and your favorite beverage of choice, including an in-person slot on Nov. 9, 10:30 to 11:30 a.m. at 2850 Telegraph (2nd floor patio). Sign-up for Java with Jenn

We held a jam-packed all staff meeting yesterday and I was able to share some highlights from this week’s EDUCAUSE conference, we met new staff members, did a brainstorm breakout session on engaging staff who work remotely, and we talked about the great work the Action Team has done in putting together an acknowledgement of the Ohlone People during the fall holidays. Be sure to check out the slide deck and/or the zoom recording if you weren’t able to attend the meeting. Our next all staff will be Dec. 16 at 2 p.m. We have cancelled the meeting next month due to the Thanksgiving holiday and soft curtailment

Strategizing Campus Solutions

This group, which has been meeting weekly since the beginning of the semester, will move to monthly or “as needed” meeting cadence now through December. We will return to weekly meetings as we gear up for the spring semester. Hot items this week:

  • Status of campus Wi-Fi issues

  • Hold on upgrading Apple & Windows operating systems

  • Changes to Box Storage Service

What I’m reading and watching

I read a very provocative article in the Atlantic Should Princeton Exist?. It is an interview with Princeton’s  President Christopher Eisgruber. It covers his views on free speech and the $77,000 sticker price for a Princeton education. I think it is useful for us to understand how other institutional leaders think about these things. After I finished, I just thought “I am very lucky to be at a place like Berkeley.” 

ODP Jobs

It is exciting to be welcoming new staff to our Berkeley IT family! Remember: new job postings are added almost weekly as well as the progress being made on open recruitments. At our all staff yesterday we welcomed Sarah Bailey, Jeff Williams, and John Valmores to the Productivity & Collaboration Services team. 

An interesting fact is that John’s career path led him from IT Client Services where he was a Team Lead on the Service Desk under the supervision of Sally Baker to his new role as Software Licensing & Distribution Service Lead on Jon Hay’s team. John is far from new to the bConnected team having spent the last several years as the support partner for Box. This past spring John completed the Service Management Internship program with his focus being on software licensing. A great example of professional development within our unit and the possibilities that exist as positions come available toward building our new organization together!

These last two weeks we have been conducting round one interviews for the Director for People, Performance and Culture and we will announce the Executive Director of Campus IT Experience (interviews concluded last week) as soon as we can!

Upcoming Events

  • Nov. 1 | Electronic Records Day

  • Nov. 9 | Next CIO Open Forum - Happening on a Tuesday again!

  • Nov. 9 | Java with Jenn - In person! Virtual dates are available too!

  • Nov. 11 | Administrative & Academic Holiday

  • Nov. 16 | CITRIS Day 2021

  • Dec. 16 | Next OCIO/IST All Staff - No all staff meeting in November!

I hope you all saw the message that Eugene Whitlock sent regarding Open Enrollment starting yesterday. This is the annual time period to make changes to your benefits which will end on Friday, Nov. 19 at 5 p.m.

Finally, if you want to pick up a jar of my homemade plum jam, jars are at:

2850 Telegraph 4th and 6th floor break rooms
Warren Hall Third Floor in copier area on the bookshelf
4th Street ask the team
2610 Channing Way 
AIS Academic Studio at the front desk

In partnership,

Jenn


CIO Update: Oct. 22, 2021 

I hope that you had a good week and that you were able to participate in some of the  Staff Appreciation week activities that happened. I don’t know about you, but the rain these past few days has lifted my spirits! 

I was on vacation last week and was caught in the first snowstorm of the season in Taos, New Mexico. I just wanted to share this picture of the snow caught in the fall leaves. I really appreciated my time away to reset and I hope that you all are finding ways to take some time off as well! 

Thanks to all of you who attended the ExCITE interview sessions. Please make sure that you provide your thoughts via the Candidate Feedback Form by EoB Monday. Your feedback is important. 

New Job Postings

More jobs continue to be added as we continue our ODP journey! View all positions and recruiting status on the ODP Jobs page. Here are the latest positions posted this week:

  • Cloud Engineer (0520U) #25620

  • Application Administrator (7309U) #25614

  • Assessments Security Analyst (7338U) #25383

We also have officially filled two ODP Positions!

  • Technical Lead, Communication & Collaboration Services (0520U) #20504 / New Hire: Jeff Williams (10/18)

  • Collaborative File Sharing Service Lead (0657U) #20556 / New Hire: Sarah Bailey (10/11)

Housekeeping

The Flu Vaccine Policy was announced again this year. It is easier this year to comply. You either need to get vaccinated or decline to be vaccinated and agree to wear a mask on campus through the end of the flu season. Visit the Campus Portal to complete the form.

Upcoming Events

  • Oct. 28 | Next OCIO/IST All Staff

  • Oct. 26-29 | EDUCAUSE annual conference

  • Nov. 9 | CIO Open Forum - on Tuesday!

Finally, I wanted to leave you with one of my favorite poems about the rain, by Langston Hughes.

April Rain Song

Let the rain kiss you

Let the rain beat upon your head with silver liquid drops

Let the rain sing you a lullaby

The rain makes still pools on the sidewalk

The rain makes running pools in the gutter

The rain plays a little sleep song on our roof at night

And I love the rain. 

In partnership,

Jenn


CIO Update: Oct. 8, 2021

Colleagues,

Thank you, I appreciate the hard work all of you do and Staff Appreciation week is one way that the campus says thank you too! It is coming up fast, October 18-22, and there are both virtual and in person events. The one I am looking forward to the most is “Sound Healing” on Monday, October 18th which should be a wonderful hour of self care.

Thank you for joining us at the CIO Forum on Tuesday, ICYMI: slide deck | zoom recording. Here are a few highlights:

October is Cybersecurity Awareness Month (CAM)

You likely received the campus-wide message from CISO Allison Henry and I last week about October being Cybersecurity Awareness Month (CAM). This year's theme is Do Your Part. #BeCyberSmart. Here are the three top things you can do right now to help protect your devices and data:

  1. Use Duo to Push an approval request

  2. Do the “Minimum” Security Standards

  3. Sign up for FREE LastPass Premium

We encourage you to visit our Cybersecurity Awareness Month page for events happening throughout the month (being added to the One IT calendar) and additional resources, including simple online safety habits and steps you can take.

IT Strategic Plan Update

A continuing part of our monthly CIO Forum is getting updates from our One IT colleagues on priorities outlined in the strategic plan. Casey Hennig, Interim Program Manager for our strategic plan, provided a status update on the work being done to hold success discussions for the top priorities in the plan. Those discussions should be wrapped up in November then we will be inviting departments to participate in our FY23 planning during December and January. 

This month’s strategic plan project spotlights included the “Cost Containment for Box & Google” presented by Luis O. Hernández Muñiz, Director of Productivity and Collaboration Services and Mira Roseman, Project Manager. Greg Merritt, DevOps Lead for the C3.ai Digital Transformation Institute, also shared progress on the College of Engineering’s “Support for AI/ML Research.” Be sure to watch the zoom recording to catch all of these great presentations!

What I’m reading and watching

I finished a fantastic book of short stories called Afterparties,' by Anthony Veasna So. He grew up in Stockton, CA and unfortunately died of drug overdose before this book was published. The stories are about the Cambodian community in the central valley and remind me a little of some of Gary Soto’s short stories of growing up in Fresno in the 1960’s. Anthony was a Stanford graduate and a voice silenced too soon. I’m also binge watching the latest season of Never Have I Ever (TV series)

New Job Postings

More jobs continue to be added as we continue our ODP journey! View all positions and recruiting status on the ODP Jobs page. Here are the latest positions posted this week:

  • Data Integration Team Lead (0600U) #24857

  • Project Manager - TPO (8822U) #24864

Upcoming Events

  • Oct. 13 | UC Cyber Security Summit

  • Oct. 18 | PM-CoP Kickoff Meeting

  • Oct. 18 | How to get started and succeed in the InfoSec field

  • Oct. 18 - 23 | Staff Appreciation Week - sign up for fun events!

  • Oct. 28 | Next OCIO/IST All Staff

  • Oct. 26-29 | EDUCAUSE annual conference

  • Nov. 9 | CIO Open Forum - also on Tuesday!

Just a note: there will not be a CIO Update next week so I’ll see you all again when I return to sending these messages on Oct. 22.

In partnership,

Jenn


CIO Update: Oct. 1, 2021 

Colleagues,

Happy October! It’s mind boggling to think it is already fall and pumpkin spice everything is once again in our midst. Whether you love it or hate it, that fall smell of cinnamon and spices is out there!

Thanks again for your input during last week’s all staff meeting when we did a breakout session asking people for words and phrases that describe who we are; what we do; why we do it; and the value we bring to campus. Here are the word clouds we put together using the input from our community. We are analyzing the words and phrases that bubbled up and we will be drafting our mission statement next. Stay tuned!

ODP Year-in-Review

With us reaching the month of October, we are hitting a one-year milestone with our ODP work. I am most pleased with the fact that we’ve met our goal of no layoffs for our ODP work and there are no layoffs in our current ODP plans The only way we were able to accomplish this is by strategically not filling positions that were vacant during the spring and summer. This allowed us to assess where individual roles or teams would be redesigned and aligned for best work and efficiency in the organization and to protect jobs. 

At the start of our Organizational Design Project we formulated a guiding principle that we would “communicate, communicate, communicate.” In that commitment to transparency we have shared with our entire IST family the project news, decisions, and actions as soon as appropriate, both in my Friday email updates as well as at our Managers and All Staff Meetings. 

One challenge with this commitment to transparency is that information can appear fragmented - it becomes difficult to see the forest for the trees. This is why, at the one year anniversary(!) of the project, I want to take a step back and walk you through the highlights of what has been achieved by ODP so far. 

  • Nov. 2020: IT Organization strengths and weaknesses survey sent to all OCIO/IST, RTL and SAIT staff members to provide the opportunity for input.

  • Nov. 2020: OCIO/IST Action Team is engaged to ensure that equity and diversity lenses are applied to our project decision-making processes.

  • Feb. 2021: 12 weeks of weekly meetings with all IST, SAIT and RTL Directors to work through challenges and opportunities for reshaping our IT organization.

  • June 2021:Our new functional organization structure and the Executive Leadership Team (ExLT)  is announced at our All-Staff Meeting.

  • July 2021: Recruiting starts for two new leadership positions: the Executive Director of Campus IT Experience and the Director of People, Performance and Culture. Both roles are scheduled to be filled by the end of Oct. 2021.

  • July 2021: As part of the new organization structure, the concept of cross-functional Agile Collaborative Teams (ACTs) is introduced at the all staff meeting.

  • Aug. 2021: The ExLT starts working with Directors and Managers to finalize the design of each functional unit to include every individual contributor.

  • Sept. 2021: Recruiting for additional ODP-critical roles is gaining momentum; job descriptions for new positions are being written, approved positions are being posted, and reclassifications are being drafted. This effort will continue until the end of the project, in Dec. 2021.

  • Sept. 2021:Berkeley IT, the new name for our organization is announced at the all staff meeting.

  • Starting Aug. 2021: Teams transitioning to different functional units are being announced as they are implemented: 

    • Imagine Document Management & Workflow Team moved Productivity and Collaboration Services.

    • Engineering and Integration Services and the SIS Data and Reporting Team moved to Enterprise Data & Analytics.

    • The Enterprise Data & Analytics moved to the new Enterprise Applications and Data unit.

    • The Billing Team is moving to the new Business Operations unit.

New Job Postings

There are now 11 open positions currently accepting applications and 5 positions in the review stage of the hiring process. Huge shoutout to Clarissa Fermin who has been working diligently on all these job postings. Three new positions were added to the ODP Jobs page this week:

  • Project Manager (8822U) #24714

  • Wi-Fi Network Engineer (7566U) #24686

  • IT Security Analyst (7338U) #24683

Important Dates

  • Oct. 4 | ATXpo

  • Oct. 5 | CIO Open Forum - on Tuesday!

  • Oct. 28 | Next OCIO/IST All Staff

  • Oct. 26-29 | EDUCAUSE annual conference

As a reminder, these weekly CIO Updates are archived here if you ever want to refer back to them. 

Have a wonderful weekend.

In partnership,

Jenn

CIO Update: Sept. 24, 2021 

Colleagues,

I’m so excited we have a new name for our organization! I shared a sneak peek at yesterday’s all staff meeting: Berkeley Information Technology

Berkeley Information Technology wordmark

We will begin to use this name in January when we officially launch our organization. Take a look at the all staff slide deck to view the new branding and to get an overview on how we arrived at our new name. The zoom recording is also available here. A huge shoutout to Rita Rosenthal for her diligence, creativity, and politicking to get our name through the public affairs approval process. The 266 people in the meeting were also invited to take part in an exercise to help build our mission statement. We asked people for words and phrases that describe who we are; what we do; why we do it; and the value we bring to campus. You can provide your input here too!

IT Strategic Plan Update

Our Data Center & Cloud Strategy Project is in full swing. The goal is to produce a roadmap that will guide our way to a new computational infrastructure model that will critically support UC Berkeley's position as one of the world's top-ranked research universities for the next decade. We have partnered with Deloitte, who are currently interviewing a broad range of executive, operational IT, and academic stakeholders across campus, as well as UC-wide. My gratitude goes out to everyone who has made time in their schedules to provide input and expertise for this important initiative.

ODP Updates

  • Terence Phuong, Executive Director of Business Operations, announced some upcoming transitions for his team at yesterday’s all staff meeting. Including moving the billing team from Telecom into the Business Ops group.

  • ODP Jobs continue to be posted and progress made in several recruitments. A new position posted this week: Application Administrator (7309U) #24323. The second round of interviews for the Executive Director of Campus IT Experience are underway and the hiring committee kick-off meeting for the PP&C Director is scheduled for next week.

What I’m reading and watching

I read an awesome article in the Wall Street Journal about innovation New Research Busts Popular Myths About Innovation. Research is showing that “innovation” isn’t luck or personality, but it is a learnable process and a lot of it is predictable. The article references the work of an MIT lab and this paper in particular Technological improvement rate predictions for all technologies: Use of patent data and an extended domain description. I also have to point out that you can read the actual article because it is licensed under creative commons (WooHoo for open access efforts!).

Important Dates

  • Oct. 5 | CIO Open Forum - on Tuesday!

  • Oct. 28 | Next OCIO/IST All Staff

  • Oct. 26-29 | EDUCAUSE annual conference

In partnership,

Jenn


CIO Update: Sept. 17, 2021 

Colleagues,

With another crazy week gone by, I am happy to report that the Wi-Fi issues have been resolved. The amazing network team has worked with the campus Wi-Fi vendor and campus stakeholders to monitor and check the Wi-Fi infrastructure and faculty/student experiences while using Wi-Fi. Much gratitude and appreciation for the diligence and dedicated work from everyone who has been involved in supporting this major incident. The team and I met with the CEO of Aruba today to discuss next steps on strengthening our partnership and connecting with other universities to improve our Wi-Fi.

On Tuesday, President Drake was the featured speaker at the UC Town Hall, moderated by UC Davis CIO Viji Murali and incoming UC CIO Van Williams. If you weren’t able to attend, the recording will be available on the UC IT Town Hall website. He spoke about the importance of technology and cybersecurity as well as about his plans for the system.

There are still openings to join me for coffee (or tea) on Tuesday, Sept. 21 at 11 a.m. Sign up here to connect with me directly, ask questions, or provide me with feedback.

2850 Telegraph Move Update

For those of you who will be working at 2850 Telegraph, I want to thank the Move Committee for compiling a handy 2850 Telegraph Orientation GuideBe sure to reference it as you return to the office to answer important questions like: Where can I hotel? How do I print? What are my parking and transportation options? Where’s a good place to eat nearby?

Join the Action Team - there’s still time!

Join the Action Team! The deadline to submit your application has been extended to Wednesday, Sept. 22. Feel free to reach out to any action team members if you have questions or send an email to ist-action-team@berkeley.edu

Progress on our IT Strategic Plan

We’ve begun success discussions with our leads for the FY22 priority initiatives. These discussions help check in on the health and progress of projects outlined in our IT Strategic Plan. As you know, our plan is built by several departments in our One IT community, 23 departments total who list their top priorities each year. Each month at our CIO Forum, we have a project spotlight for one or two) of our top IT Priorities to share status updates. Here’s a list of those priorities, visit the One IT website to browse presentation materials.

  • Digital Learning Strategy

  • Student Tech Equity

  • Research Cybersecurity

  • UC Library Search

  • Strategically Aligned IT Organization

  • Accessible Digital Tools and Content

  • Campus IT Governance

  • Enable One IT Professionals

  • Campus-wide Cybersecurity Implementation

  • Improving the Campus Wi-Fi Experience

  • Data Center / Cloud Services Strategy and Roadmap

  • Enabling a Successful Return to Campus

  • Cost Containment for Box and Google

 
Status of ODP Open Positions

Exciting progress is being made as the search committee is finishing up their first round of interviews this week for the Executive Director of Campus IT Experience. One more position was added to the ODP Job page since last week’s update:Applications Programmer 3 (7300U) #23407. Additional positions are in the process of being approved, we will continue to keep you posted. 

What I’m reading and watching

I just finished Klara and the Sun by Kazuo Ishiguro. I highly recommend it! It is a deceptively simple story told from the point of view of an “Artificial Friend” (AF) AF’s are androids that are designed to companion lonely, genetically enhanced, children being taught by virtual tutors. It was published during the pandemic. It explores what it means to be human and what it means to sacrifice. 

My guess is many of you have already binge watched The Chair on Netflix. Sandra Oh is fantastic in the dramedy about being the first woman Chair of the English Department of a small liberal arts college. It gets a lot of things right about higher education… and some things not quite, but still funny and a unique show.  

Important Dates

  • Sept. 21 | Coffee with the CIO

  • Sept. 23 | OCIO/IST All Staff

  • Oct. 5 | CIO Open Forum - on Tuesday!

  • Oct. 26-29 | EDUCAUSE annual conference

In partnership,

Jenn


CIO Update: Sept. 10, 2021 

Colleagues,

First, I have to say I am thrilled that UC Berkeley was recognized by Forbes as the #1 College in the country! Why Berkeley Is Number One talks about our rich history of supporting innovation and social change. The biggest deal is that we beat out a bunch of private elite schools for the spot. Many of us came to Berkeley and continue at Berkeley because we are committed to the mission and to public education.

I met with our Student Technology Council for the first time this semester! We have an amazing group of new members. The students shared their start of semester experiences with us and how technology has helped and hindered their experiences. Not surprisingly, Wi-Fi was discussed, but another interesting issue came up around printing and the renewed need for affordable student printing now that faculty are again asking for some assignments to be turned in hard copy rather than electronically. The good news is that there is a group looking at the future of the Pharos print service now being run by RTL. The membership includes SAIT, RTL, Library, Law and they are investigating the current state of student printing on campus and developing models to present to leadership for future service options.

We continue to ride a wild wave of activity as we move further into the fall semester. There have been several hot topics this week:

  • Ongoing Wi-Fi major incident - Yesterday we saw that the fixes the vendor has provided is providing stability for our Wi-Fi network! We are still encouraging on the ground reporting so that we can understand the user experience in buildings and elsewhere on campus. The vendor still has not solved or fixed all of the root causes of the problems, therefore we are implementing some emergency strategies to support instruction. A big thanks to ITCS, SAIT, and RTL who have collaborated toward some solutions to provide emergency support for instruction. Subscribe to receive real-time alerts on this issue or check progress anytime on the System Status page

  • UCOP WEX account email message - You may have seen a message in your inbox you weren’t sure what to do with, short answer: no action is needed. The message was sent in error from UCOP, as described in Eugene Whitlock’s message that went to all staff and faculty yesterday.

  • City of Berkeley Health Order - Effective starting TODAY, the City of Berkeley has implemented a new health order which will require proof of vaccinations for patrons and employees of certain businesses - including gyms and places that serve food and drink indoors or hold events with 1,000 or more persons. As a result, staff members at certain campus services or events with indoor food/drink or gym services will need to start checking proof of vaccination of patrons 12 years and older before allowing indoor entry. Students’ campus access badge on their mobile device showing the student is green (cleared) is also acceptable.

We covered all of these topics in yesterday’s CIO Open Forum: view slide deck | watch the video

What I’m reading and watching

I’m currently digging into Her Body and Other Parties. A book of short stories by Carmen Maria Machado that has elements of Sci-fi and horror. She takes the short story to a new level!!! Speaking of horror, I saw that RTL has a book club going right now on Mexican Gothic. Also a great read in the gothic/horror genre. The female protagonist is memorable.

ODP Open Positions

Here is a list of positions currently open and accepting applications. View all positions in progress here

  • Information Security Assessment Analyst (0661U) #23390

  • Business Systems Analyst (7584U) #23405

  • Device Support Analyst (7358U) #23404

  • PeopleSoft and Integration Developer (7300U) #23393

  • Director of People, Performance, and Culture (0563U) #22714

Important Dates

  • Sept. 13 | Coffee with the CIO

  • Sept. 14 | UC IT Town Hall

  • Sept. 21 | Coffee with the CIO

  • Sept. 23 | OCIO/IST All Staff

  • Oct. 26-29 | EDUCAUSE annual conference

There are still openings to join me for coffee (or tea) on Monday, Sept. 13 at 9 a.m. or Tuesday, Sept. 21 at 1 p.m. Sign up here to connect with me directly, ask questions, or provide me with feedback.

In partnership,

Jenn


CIO Update: Sept. 3, 2021 

Colleagues,

Wow! Week two of the fall semester got off to a running start. We had an amazing presentation by faculty member Zach Pardos on his research on the impact of COVID on student engagement and academic progress. Many of you tuned in to hear about his work and how the teams from RTL and IST have supported his research. 

We also dealt with campus Wi-Fi connectivity issues that impacted instruction. Huge shout out to the networking team who has been working diligently with the vendor to troubleshoot the issue and has stabilized the campus Wi-Fi. You can follow the details here. I also want to give a big shout out to the ITCS and SAIT help desks for their support throughout this incident. FYI, this handy Wi-Fi maphas been updated to include all the upgrades completed to date, outdoor spaces where you can find a connection.

I met with the Action Team and they provided some great input on the qualities they would like to see in our Executive Director of Campus IT Experience. Some of my favorite quotes were from Caroline Boyden who asked for a “generous collaborator” and Colette Jackson who spoke of the importance of ensuring support for our staff and their wellbeing. “If we take care of our staff, our staff will take care of our customers.” 

Speaking of the Action Team, you have one more week to submit your application to join the Action Team. Feel free to reach out to any action team members if you have questions or send an email to ist-action-team@berkeley.edu. I hear their Open House events were well attended!

What I’m reading and watching

I was fascinated by the NYT interactive article discussing name signs in the deaf community. It talks about the name sign given to VP Kamala Harris, but I thought the most important and meaningful part of the article was the video interviews of people sharing their name signs and how they got them. 'It's Who I Am': Why Name Signs Matter in ASL

We have new job postings this week and we continue to post our ODP positions on the website ODP Job Opportunities | Technology @ Berkeley

Important Dates

  • Sept. 5 | University Holiday

  • Sept. 9 | CIO Open Forum

  • Sept. 13 | Coffee with the CIO

  • Sept. 14 | UC IT Town Hall

  • Sept. 21 | Coffee with the CIO

  • Sept. 23 | OCIO/IST All Staff

  • Oct. 26-29 | EDUCAUSE annual conference

I would love for you to join me for Coffee with the CIO on Sept. 13 at 9 a.m. or Sept. 21 at 1 a.m. This is a great way to connect with me informally, ask any questions you may have, or provide feedback to me directly. Don’t worry, it’s fine if you drink tea, water, or whatever your beverage of choice may be!

As we celebrate and observe Labor Day on Monday, I’m hoping you have some rest and relaxation carved into your plans. Have a great lonnnng weekend!

In partnership,

Jenn


CIO Update: Aug. 27, 2021 

Colleagues,

Today at 5 p.m. our “no fly zone” (the ~ two weeks before fall semester starts when we put a freeze on IT system changes in order to minimize potential disruptions during this peak time of activity) will end. Of course, while we work to minimize campus disruption on the IT side, the campus kicked off the instructional year in true Berkeley style with three protests on campus. The largest one blocked Sather Gate and campus rerouted students to get to their classes. Hats off to UCPD who kept a low profile and our Vice Chancellor for Student Affairs Office who provided staff to support students in their quest to find an alternate route to their classrooms. 

I want to give a shoutout to everyone I’ve seen on campus lately! It’s been so great to see your faces in person and it really warms my heart to feel the energy of the campus all abuzz with activity, especially when I stopped by the Academic Innovations Studio (AIS) and our new drop-in IT support location in Dwinelle earlier this week. Also, it was great to see Margaret Chester at 2850 continuing to make the space look amazing! Finally, seeing many SAIT staff at their welcome fall lunch on Wednesday was a highlight! Much gratitude to everyone who is on campus supporting the kickoff of fall semester!

On Monday I attended the Deans and chairs retreat and I was gratified to hear our Provost, Cathy Koshland, speak about the importance of investing in IT and how our new governance process will support those conversations! 

“The core of the way we teach and do our research is so dependent on [IT and digital resources]...thinking strategically about what we invest in is going to be important...[We are ] setting up a governance strategy for dealing with some aspects of this and I think over the next couple of years this is going to be an incredibly important strategic conversation for us.” 

Many of you were able to join our monthly All Staff meeting yesterday, if you missed it, here are the materials: slide deck | zoom recording

At the Enterprise Ops meeting on Wednesday, some interesting metrics were shared about our support for the new semester. Whew! 

  • The new drop-in IT support location in Dwinelle had 34 visitors since it opened on Aug. 18 with a good mix of faculty, staff, and even some students! ITCS and SAIT have been collaborating to be sure our campus community is well supported.

  • RTL’s classroom team is doing fantastic work as instruction began Wednesday. Some highlights of classroom support metrics since July 1, 2021:

    • 120 Total; 114 Closed - Tier 1 (support) tickets

    • 185 Total; 170 Closed - Tier 2 (engineering) tickets

    • 96 Total Consultation tickets (~25 unable to accommodate due to availability of staff)

    • ~100 Equipment Request tickets

  • Wi-Fi usage reached 25,000+ Peak users, 7Gb/s Peak throughput.

  • UHS has conducted 17,000 covid tests on campus over the last week.

  • The highest usage of the Berkeley Mobile App in a single day was 13,505 unique users, of which 56% utilized the campus access badge. 

  • The Productivity & Collaboration team has received 6,323 student requests for Adobe CC handled by SN.

What I’m reading and watching - I found the Chronicle of Higher Ed’s article on freshman Exhausted but Optimistic: a Portrait of This Year's Incoming Freshmen enlightening. More than half of the students surveyed reported a substantial increase in mental/emotional exhaustion as a result of the pandemic. But at the same time, 47% were “very optimistic” that their first-year of college would be a success. — That’s kind of the way I feel too! I'm a little tired, but I know that this year will be successful for UC Berkeley.

As mentioned last week, I did tune into A virtual keynote with Karla Cornejo Villavicencio sponsored by On The Same Page. Here’s the recording of the keynote. It was an interview style keynote with actor and immigration advocate Diane Guerrero who has written her memoir In the Country We Love - Wikipedia about her family's deportation. 

Now, just for fun…last weekend, I plowed through The Seven Husbands of Evelyn Hugo by Taylor Jenkins Reid that is on the New York Times best sellers list: The book is fluff and intrigue in the bygone era of big picture movie studios. Starlets, movies, death, and love!

Job openings - Last week I shared this new jobs page we built on the ODP website to keep you updated on new listings and where we are in the process. These are positions specific to the ODP work of restructuring our organization. You can also browse this full list of IT jobs that are available campus-wide.

OCIO/IST Action Team is recruiting - If you’re interested in helping to make our organization a more welcoming and inclusive place, join the Action Team. This group, led by co-chairs Irma Donaldson (Telecom) and Robert Rainey (ITCS), is now accepting applications through Sept. 10. There was an information session held this morning and another scheduled for Monday, Aug. 30, 11:30 a.m. to 12:30 p.m. (add to bCal) to provide an opportunity for you to ask several existing members questions about the Action Team. Join them in this important work! 

Important Dates

  • Sept. 5 | University Holiday

  • Sept. 9 | Next CIO Open Forum

  • Sept. 14 | UC IT Town Hall | Submit questions for President Drake

  • Sept. 23 | OCIO/IST All Staff

  • Oct. 26-29 | EDUCAUSE annual conference

In partnership,

Jenn

cc

Colleagues,

The students have arrived! and are getting settled in on campus signaling summer coming to an end. I hope for those of you who have young ones at home, the transition back to in-person schooling is going smoothly. 

Last week I shared a piece on “pandemic flux syndrome” Perspective | Why this stage of the pandemic makes us so anxious. This week I encourage you to read Yasmin Anwar’s interview with UC Berkeley psychology professor Robert Levenson: Why does it still feel so complicated to get back to ‘normal’? Pandemic cave syndrome explained

Our campus vaccination numbers are looking really AMAZING! In fact, UC Berkeley has reached its goal of having more than 90% of the campus population vaccinated. UCOP considers 90% a fully vaccinated campus, our overall campus vaccination rate now sits at 91.3%. As of this morning, here’s a screenshot of the numbers:

screenshot of COVID vaccination dashboard

Dashboard – Immunization • UC Berkeley Coronavirus (COVID-19) updates and resources

The campus is also sending out individual messages to all faculty, staff and students who are out of compliance with our vaccination mandate encouraging them to become compliant and listing out the progressive discipline measures if they do not. Bottom line is all IST staff need to be compliant even if you are fully remote.  

Summer is winding down and there are still a few folks taking some time off to reboot. We’ve received some really great photos and stories about what members of our community have been doing for fun this summer. During our Aug. 26 OCIO/IST All Staff (at 2 p.m.), we will be sharing stories of your travels or staycations this summer. Submit this brief form to let us know what you did for fun along with photos that capture the moment. You can also post your photos on Twitter or Instagram using the hashtag #UCITBlog and/or #UCITSummerFun to be included in a future UC IT blog article.

What I’m reading and watching

I finished the Undocumented Americans, which is  our camus “On the Same Page” featured book for this year. It is written with a true millennial voice. I will be tuning into her keynote today at 4pm!  A virtual keynote with Karla Cornejo Villavicencio | On The Same Page

For those of you who are Sci-Fi fans… I’ve been binge reading the Hugo-award winning Wayfarers series. I finished The Long Way to a Small, Angry Planet and am now immersed in A Closed and Common Orbit. I am loving this amazing “world building” series with a great inclusive cast of characters and stories.  

Finally I’m watching the Video:Return to campus, explained (employee edition). It tells you most everything you need to know in less than two minutes!

Drop-in IT support for faculty/staff now available in Dwinelle Hall - Thanks to Jerry Yerardi and his team, drop-in technical support is now available, Monday through Friday, 9 a.m. to 3 p.m. for faculty and staff in Dwinelle Hall, Room 128, across from the Academic Innovation Studio. You can also contact the ITCS Service Desk (510-664-9000, option 1) or submit a ticket (often the fastest) to help investigate something that stops working. Please note in your request if you cannot come to an IT support location and we will do our best to visit your location. Also, see student tech support locations and hours

ODP Status - As we move into the fall semester, ODP has concluded its first workstream of Phase 4. The focus is now squarely on our next two workstreams. First, the members of the ExLT are working with Directors and Managers to finalize the design of their functional units to include each and every individual contributor. Second, recruiting for leadership positions as well as other ODP-critical roles is now gaining momentum; job descriptions for new positions are being written,approved positions are being posted, and reclassifications are being drafted. These activities will carry us well into November, and closer to the official launch of our new IT organization! I am super excited to share that the Director of People Performance and Culture was posted yesterday. We are putting together the search committee now and the position is posted here: Director of People, Performance, and Culture (0563U) #22714

ODP Transitions - Effective in September, Engineering and Integration Services and the SIS Data and Reporting Team will report to Danny Grieb, Director of Enterprise Data & Analytics. This new data solutions organization will be a valued strategic partner to campus in accessing, sharing and analyzing campus’s rich information assets. I’m very excited about this change! Data is at the heart of the “next generation value” that IT brings to the campus research and teaching mission and this new team is poised to move the needle in this space on campus.

Important Dates

  • Now through Aug. 27 | No fly zone/IT change freeze

  • Aug. 25 | Instruction begins

  • Aug. 26 | OCIO/IST All Staff

  • Sept. 5 | University Holiday

  • Sept. 9 | Next CIO Open Forum

  • Sept. 14 | UC IT Town Hall with President Drake

  • Oct. 26-29 | EDUCAUSE annual conference

In partnership,

Jenn


CIO Update: Aug. 13, 2021

Colleagues,

This week’s update is focused on back to school, with students arriving on campus next week! Here are the top “to do'' items in pre-preparation for fall semester startup:

  • Return to campus - check this website for the most up-to-date info, things can change daily.

  • Get your COVID test - today if possible, before all the students get here. 

  • Upload your vaccine info - please do this asap even if you don’t plan to be on campus! The effective date for policy compliance was yesterday. Log into the eTang Portal | Quick reference guide

All of these items were discussed during yesterday’s One IT CIO Forum, thank you for joining us. For your reference the forum materials are here: view slide deck | watch zoom recording

  • What I’m reading and watching

    • The Washington Post had a great piece on the “pandemic flux syndrome” Perspective | Why this stage of the pandemic makes us so anxious. It really described how many of us are feeling about the change to a more “in person” life. 

    • I also watched this awesome Campus Conversation from Monday wherecampus health experts Anna Harte, Guy Nicolette, Art Reingold and John Swartzberg had a discussion around the changing COVID landscape and what it means for the UC Berkeley community, and beyond. I made my husband watch it with me ;-) really useful information.

  • ODP Transitions - The Imagine Document Management & Workflow Team, led by Vahid Nadi, will begin reporting to Productivity and Collaboration Services (PCS), led by Luis O. Hernández, effective Sept. 5. The Imagine Team previously reported through PCS, so this is a "welcome home!" for the team and folds another set of tools and services that are offered campus-wide into the PCS group. The transition allows us to think more comprehensively about some of the major services available widely. Although Enterprise Applications (EA) is sad to see them transition, both EA and PCS look forward to continued strong collaboration so we can provide campus with high quality services.

Additional updates this week:

  • Budget - Later today we will have our budget meeting with VC Marc Fisher to review our FY22 budget (including funding requests). Thanks again to our Finance team for all their hard work in getting our financial package submitted.

  • New IT job postings - This link takes you to all IT-related job postings available at UC Berkeley. Next week, we plan to share a new page on the ODP website where we will maintain a list of jobs that are available specific to our ODP work. New opportunities will continue to arise as we reconfigure our organization.

  • Cal1Card and card readers - There are currently two functional and valid designs for the Cal 1 Card. As the new card was rolled out, we learned they interact with some campus card readers a little differently. Cal 1 Cards printed on or after July 1, 2021 with the new design need to be held approximately one inch away from card readers for a successful scan.

  • Software updates - A new Pronouns feature is now available in Zoom. Google launched a new calendar RSVP option which assists with hybrid meetings by allowing attendees to reply if they will join virtually or in a meeting room. Google will also be applying a Drive security update on Sept. 13.

  • Important Dates

    • Aug. 16-27 | No fly zone/IT change freeze

    • Aug. 18 | Fall semester begins

    • Aug. 25 | Instruction begins

    • Sept. 9 | Next CIO Open Forum

    • Oct. 26-29 | EDUCAUSE annual conference

There may still be a few of you taking some time off before leaping into fall semester. During our Aug. 26 OCIO/IST All Staff, we hope to hear about your travels or staycations this summer. Please submit this brief form to let us know what you did for summer fun along with photos or videos that capture the moment. You also have the option to share your photos with the entire UC IT community on a future blog post. Photos for the UC IT Blog can be emailed to Jeane Blunt at jeane.blunt@ucop.edu. You can also post your photos to Twitter or Instagram, using the hashtag #UCITBlog and/or #UCITSummerFun.

See you next week - Go Bears!

In partnership,

Jenn


CIO Update: Aug. 6, 2021

Colleagues,

We are starting the countdown for the start of the semester! New students begin moving in on August 16th and the first day of instruction is Wednesday, August 25th. Our “Brace for Impact” group is meeting to help monitor our support response and many of our staff are returning to campus to support the increased number of faculty, staff and students on campus.

I know anxieties are increasing, both at home and at work, as we learn more about the Delta variant of COVID. The campus is under an indoor mask mandate as of this week. The reported vaccination rate for our campus (students and employees) is about 80%. That's a good strong figure and may decrease some anxiety about exposure. UCOP guidance was just released and they consider 90% a fully vaccinated campus. The combination of face coverings, increasing vaccination rates, testing, and consistent hand-washing, and facility maintenance are the current ways our community is working together to reduce the spread. Please continue to check the return to campus website for all the latest details. 

If there's anything we've gotten used to, it's change. Some of you who signed Flexible Work Arrangements may be realizing that things haven't played out exactly as you expected, back when you and your supervisor agreed on a particular arrangement. Please remember that FWAs were designed to be flexible, and can be revised. I encourage you to talk to your supervisors if you have questions or concerns about your own arrangements.

This week’s updates:

  • The Finance Team has been working hard to submit our budget and they have loaded everything into Cal Planning. We're submitting our FY22 financial package this week and will meet with VC Fisher on August 13th to review our FY22 budget including funding requests.

  • I met with several deans this week including the Dean of Extended Education, the Vice Provost for Graduate Studies and Dean of the Graduate Division, and the Dean of the College of Engineering. I continue to hear how grateful they are for our work and support during the pandemic!

  • ODP is continuing to move forward and we have begun the hiring process for a number of positions. Many of these are positions that have been vacant because of retirements and departures and some are new/recrafted positions to the organization. The Executive Director of Campus IT Experience search committee kicked off this week! Of special note in this week’s campus IT job postings are roles to support Productivity and Collaboration Services. As part of ODP, they have reorganized to better support their growing services. 

    • Collaborative File Sharing Service Lead (0657U) - #20556

    • Technical Lead, Communication & Collaboration Services (0520U) - #20504

    • Software Licensing & Distribution Service Lead (7584U) - #20168

      We continue to focus on ensuring diverse candidate pools as well as diverse hiring committees. We post every position to a variety of channels and all hiring committees are now being reviewed to ensure we are including a variety of perspectives in the group. 

  • Upcoming events and important dates

    • Aug. 9 to 11 | UC Tech: Envisioning the Future of IT

    • Aug. 12 | CIO Forum

    • Aug. 16 to 27 | IT Change Freeze/No Fly Zone

    • Aug. 18 | Fall semester begins

    • Aug. 25 | Instruction begins

  • What I’m reading and watching: The current online issue of EDUCAUSE Review has a good short piece on net neutrality Biden Administration Promotes Net Neutrality | EDUCAUSE it also has a podcast featuring two UC Chief Information Security officers from UC Davis and UCLA,  Cybersecurity as a Career Path | EDUCAUSE (it almost made me want to change my career path ;-) 

I hope you all have a wonderful weekend.

In partnership,

Jenn


CIO Update: July 30, 2021

Colleagues,

As July comes to a close, you may be wondering: where did that month go? We are heading into August, and with it, continuing to ramp up for fall return. Please continue to check the return to campus website for all the latest details. 

Some of you have taken a summer vacation or have one scheduled soon. During our Aug. 26 All Staff, it would be fun to hear about your travels or staycations this summer. Please submit this short form to let us know what you did on summer vacation along with photos or videos that capture the moment that we will add to the slide deck. I am so excited to hear about your adventures!!

This week’s updates:

  • Fall prep - Today we kicked off a series of weekly meetings scheduled from now through the end of September with the focus: Brace for Impact. The team is a cross-collaboration between SAIT, RTL, ITCS, ISO, Telecom Support Services (TSS), and Productivity & Collaboration Services. The goal is to increase awareness around all technical issues to minimize the impact on our campus partners. Sally Baker will lead the discussion as the team identifies trends in data, communicates with each other about issues, and makes recommendations as we prepare for and respond to campus needs for Fall semester.

  • Agile Collaborative Team (ACT) - at our last all staff meeting, Liz Marsh and I provided information about what an ACT is, what an ACT does, and a high-level process map. We have added a new page to the ODP website for reference including questions that came through the chat during the meeting.

  • Emergency Funding Approved for Student Access to Software - Earlier this week I shared the good news about the Chancellor’s commitment to finding emergency funding for the 2021-22 academic year to support student access to the Microsoft and Adobe software that was previously covered by the Student Technology Fee (STF). Conversations with student leadership are ongoing to discuss strategies for long-term sustainable funding for software and other technology costs that have been covered by the STF during its seven-year history.

  • Google Drive Security update - Google will apply a Drive security update on Sept. 13, 2021. They will directly email the owners of the files impacted by this update (some of you may be included) with more specifics.

  • What I’m reading and watching - A new part of my updates will share info on articles, books, or other materials I am reading or the latest streaming series or movies I am watching. I am currently reading The Undocumented Americans, by Karla Cornejo Villavicencio which is the book of the year for Berkeley’s On the Same Page program,, giving new students (and everyone else!) at Cal something to talk about. This program began in 2007 in the College of Letters & Science. And, speaking of reading and libraries, a reminder about some fantastic free resources you have for your reading or viewing pleasure, provided by our very own UC Berkeley Library:

    • UC Library search - The new platform, launched on July 27, makes it easier for you to find and borrow resources from libraries not just at Berkeley, but across the University of California system.

    • Video streaming portals - Provide access to watch documentaries, classic films and more!

  • Upcoming events and important dates

    • Aug. 9 to 11 | UC Tech: Envisioning the Future of IT

    • Aug. 12 | CIO Forum

    • Aug. 16 to 27 | IT Change Freeze/No Fly Zone

    • Aug. 18 | Fall semester begins

    • Aug. 25 | Instruction begins

Have a nice weekend!

Warm regards,

Jenn


CIO Update: July 23, 2021

Colleagues, 

We are making good progress on ODP as we finalize Phase 4a where we announced the big picture of our new organization and continue onto the next phases in our workstream. We have multiple parts of Phase 4 that are all happening in tandem as we continue to build the new Executive Leadership Team (Phase 4b). 

We already have several promising external and internal applicants for the Executive Director of Campus IT Experience position. Application review will begin in early August with a plan to hold first round interviews later in the month. The process will include an open presentation that all OCIO/IST staff will be invited to attend. We hope to have the Director of People, Performance & Culture position posted in early August. Designing the new units and assigning all staff is the focused work of Phase 4c and already well underway. 

Phase 4 Detailed Design: Workstream Schedule

Phase 4 Detailed Workstreams

In the fall you will see the formation of our first Agile Collaborative Teams (ACTs) discussed at yesterday’s all staff meeting (view deck and zoom recording). ACTs are cross-functional teams charged with exploring a critical strategic challenge that will transform the way we work and/or deliver services. 

Additional updates:

  • IT Governance - this website has been updated to include the information Liz Marsh presented at this month’s CIO Forum

  • IT Change FreezeAug. 16-27- This freeze enables us to provide optimal IT service and systems performance for our campus and minimize potential disruptions during this peak period of activity when our services are in greater demand. 

  • Return to Campus - I recognize that information on returning to campus, masking requirements, etc. are challenging to keep up with. I would encourage you to continue to check this website for all the latest information.

  • Upload your vaccine info - Don’t forget to upload your vaccination info even if you don’t plan to be on campus! The effective date for policy compliance is Wednesday, Aug. 4, 2021, two weeks before the UC Berkeley fall term begins. Log into the eTang Portal | Quick reference guide

  • Be a Wi-Fi ambassador - For the best and most secure connection, eduroam is the primary Wi-Fi service for access to the campus network. Please help share this information with your teams and campus customers you support.

Next week I’ll be starting to hold regular meetings with deans across campus. This is my opportunity to share our IT strategic plan and all the great work you are doing plus hear from them about what their needs are and how we can support their work.

More on that in the weeks to come!

In partnership,

Jenn


CIO Update: July 16, 2021

Colleagues,

For those of you who returned to campus this week, I hope your transition has been going well. If you are on campus today, be sure to join in the special celebration being held from noon-2pm for staff and faculty on Sproul Plaza. I plan to attend! The event will include free ice cream, music and a brief program at 12:15 p.m. I plan to attend! Hope to see you there.

I also invite you to watch this short video that honors and praises the efforts of staff and faculty during the pandemic (the music choice is excellent!!).

We have compiled the final results of the return to work survey we sent out in May. A total of 299 OCIO/IST staff members responded to the survey. Here is a snapshot of the timeframe when people are planning to return to campus as well as the days of the week people plan to be on campus: 

 1) shows future months when staff plan to return to campus 2) shows which days of the week people plan to be in the office

Other updates:

  • Remember the Return to Campus website is updated regularly and your one-stop for everything you need to know if you are planning to work onsite. 

  • For the best and most secure connection, eduroam is the primary Wi-Fi service for access to the campus network. This has changed since we were all on campus and there are important steps to take to set up the connection. Please help share this information with your teams and campus customers you support.

  • With the COVID-19 vaccine being mandated on campus, I encourage everyone to upload their proof of vaccination in eTang even if you are not planning to ever be on campus. Our numbers depend on our percentage of those who update their vaccine records. For those who will be on campus, the effective date for policy compliance is Wednesday, Aug. 4, 2021, two weeks before the UC Berkeley fall term begins. Log into the eTang Portal | Quick reference guide

  • ICYMI: VCA Flexible Work Town Hall on July 6: watch the video

  • On Tuesday, we held another ODP retreat with the Executive Leadership team and directors to begin to refine the next level of the organization.  Among other things, we are having conversations about the various ways we can engage staff in the feedback and decision processes that will be part of Phase 4.

  • Registration is now open for the UC Tech 2021 conference being hosted by UCLA Aug. 9-11. The event will be 100% virtual and the theme is Envisioning the Future of ITCheck out the schedule | Register today

A presentation on Agile Collaborative Teams (ACTs) is on the agenda for next week’sAll Staff Update on July 22 at 2 p.m. ACTs are cross-functional teams charged with exploring a critical strategic challenge that will transform the way we work and/or deliver services.

Hope to see you there!

In partnership,

Jenn


CIO Update: July 9, 2021

Dear colleagues,

Over the last two weeks, I held 11 Q&A sessions to connect with every OCIO/IST unit after announcing our new organizational structure on June 24. I appreciate your participation and all of the thoughtful questions you asked during those meetings. We compiled those questions and have added several of them to the ODP website FAQs for future reference. 

Additional updates this week:

  • Welcome back - for those of you returning to campus next week, I’m sure it will be quite an experience to walk familiar paths. I know as I returned a couple of weeks ago there were a lot of emotions with the realization of how much has changed and what has stayed the same. I am looking forward to seeing you all again! Be sure to visit the Return to Campus website for everything you need to know. Please submit your Flexible Work Agreement (FWA) asap as they are due Monday. The FWA form along with instructions was sent via email by Liz Marsh on July 1. 

  • Job postings - I’m excited to announce the Executive Director of Campus IT Experience position was posted last week. We have added a link to all IT job postings to our ODP website for easy access or you can always browse the listing here: https://technology.berkeley.edu/jobs

  • ICYMI - CIO Forum on July 8: slide deck | zoom recording

  • All Staff Update on July 22 at 2 p.m. - Mark your calendars for our next all staff gathering where we will discuss ACTs (Agile Collaborative Teams). ACTs are cross-functional teams charged with exploring a critical strategic challenge that will transform the way we work and/or deliver services.

In partnership,

Jenn


CIO Update: June 25, 2021

Dear colleagues, 

I want to thank you for joining us at yesterday’s all staff meeting. I understand change can be challenging especially after the past year we have all come through, but I am very excited about moving ahead with our new organizational structure and next steps in our ODP journey. In the months to come, we will be bringing new leadership on board to oversee the Campus IT Experience and the People, Performance and Culture units, and continuing to do the detailed design work needed in Phase 4.

We covered quite a bit, so I’m sending along all the materials from the meeting and providing information on next steps:

  • All Staff meeting materials - Zoom recording | slide deck

  • ODP Website - The content on the ODP website has been updated to reflect where we are today, provides the updated timeline, FAQs, and more. 

  • Continuing the conversation - You have several options for asking questions on ODP topics:

    • If you have questions about your specific situation, it is best to address them with your manager or director.

    • Over the next two weeks we are hosting Q&A sessions with all units.

    • Bring your questions to the monthly All Staff, July 22 is our next meeting.

    • Or, you always have the option to email questions to Gert Reyaert, grey@berkeley.edu

  • Next steps - As discussed, all of the Phase 4 work we have between now and December will be done in tandem with multiple workstreams. Here’s a snapshot of what’s next:

    • Hiring two leadership positions: Campus IT Experience; People, Performance and Culture - Having these positions filled is estimated to be finalized in October. Having the full Executive Leadership Team in place will help us finalize the detailed design of our organization with a goal of having most other staffing decisions completed by November.

    • Further development of Agile Collaborative Teams (ACT) model - More information will be shared during the July 22 All Staff.

I hope you enjoy the long weekend as we observe UC Berkeley’s first official Juneteenth holiday together. 

In partnership,

Jenn


CIO Update: June 18, 2021

Dear colleagues, 

This is the first in a series of email communications I’ll be sending as a way for me to continue to keep our community updated on news, announcements, and other timely information, including but not limited to ODP topics.

Here is the latest this week:

  • Organizational Design Project (ODP) - I’m looking forward to sharing updates on our ODP work during our OCIO/IST All Staff on June 24 at 2 p.m. (check your bCal). We are ready to announce some decisions that have been made, as well as next steps as we continue Phase 4 of our project.This is an important meeting to attend, so please plan to join us.

  • Return to campus - The voluntary return to campus started on Wednesday. You probably saw the message from Eugene outlining the rules staff on campus must follow. Many of you have asked if you need to return to campus between now and July 12, the short answer is no. Existing remote work agreements for IS&T staff will remain in place at least through September. Please work with your supervisor to determine if your role requires you to work on campus between now and September and on what schedule, or if you have any changes to your current remote work arrangements. FAQs specific to OCIO/IST | return to campus website

  • You Rock IT! Awardees - Last week I sent a note with kudos to all those who have received a SPOT award in FY21. If you would like to thank or celebrate a colleague throughout the year, you can nominate them through our Pay IT Forward program. Even a quick shoutout on Slack is a great way to make someone’s day. 

  • FY22 One IT Strategic Plan - On June 9 we gathered the One IT community to celebrate our accomplishments over the past year and to chart our path forward together. The updated strategic plan was presented along with new IT priorities. Then I moderated an insightful panel discussion with campus leaders on the role of technology and the IT community in enabling the campus’ response to the pandemic. view slide deck | watch video 

I hope you’ll take a moment for reflection and remeberance on Juneteenth, a new national holiday and the oldest nationally celebrated commemoration of the ending of slavery in the United States.Please visit UC Berkeley’s Juneteenth Website for more info and ideas on what you can do to honor the day.

In partnership,

Jenn

view archive of ODP updates

CIO Update: Nov. 19, 2021