Fall 2019 Student IT Systems Freeze: Monday, Aug. 19 - Friday, Aug. 30

July 29, 2019

IT Colleagues and Campus Partners,

The beginning of the semester is a peak period of activity for the campus, which results in increased demand for our services and impacts our IT systems and infrastructure. To provide optimal IT service and systems performance for our campus and minimize potential disruptions, we are implementing our customary IT systems freeze on production changes for UC Berkeley student systems to prepare for the start of fall semester.

A code freeze is a period of pause for UC Berkeley IT system development. Our technical teams hold off implementing system improvements and fixes for system stability.

Code Freeze Dates

The Fall 2019 code freeze begins on Monday, Aug. 19, at 12 a.m. and ends on Friday, Aug. 30, at 5 p.m.

Affected Systems*

The following systems or applications are included in the Fall 2019 freeze because they support students directly, integrate with student systems, or are used by staff who support students:

Student Information Systems (SIS)
sishelp@berkeley.edu 

  • CalCentral
  • HigherOne
  • ImageNow
  • PeopleSoft Campus Solutions
  • Schedule Planner
  • Series25
  • Slate

Student Affairs IT (SAIT) Systems
saitservice@berkeley.edu 

  • Course Approval
  • Career Center
  • Housing / Dining

Research, Teaching, and Learning (RTL) Services
rtladmin@berkeley.edu

  • bCourses
  • Course Capture
  • SuiteC

*Important: Other production environments that impact student systems may be added to this list, as needed.

Exception Process and Emergency Change Requests

If there is an emergency that requires a change, please contact the service owner to get approvals started (email addresses provided above). If you are not sure who the service owner is, call IT Client Services (ITCS) at (510) 664-9000, option 1 for help. ITCS will then work with representatives from RTL, IST, SAIT, and SIS who will notify the campus Change Request Board and seek executive approval for the exception.

Due to the high volume of activity, customers may notice delays when provisioning IT services unrelated to student systems during the freeze period. Please refer to IST System Status for the most up-to-date information.

Thank you for helping us ensure that we provide the best IT services to students and the campus community during this critical time as we kickoff the academic year.

Warm regards,

Larry Conrad, Associate Vice Chancellor for IT and Chief Information Officer
Catherine P. Koshland, Vice Chancellor for Undergraduate Education
Lisa García Bedolla, Vice Provost for Graduate Studies and Dean of the Graduate Division
Stephen C. Sutton, Vice Chancellor of Student Affairs
Marc Fisher, Vice Chancellor for Administration

SIS Executive Steering Committee