IT Colleagues and Campus Partners,
As we prepare to ramp up technical support for instruction at the beginning of fall semester, we are implementing our customary IT systems freeze on production changes for UC Berkeley systems. This freeze enables us to provide optimal IT service and systems performance for our campus and minimize potential disruptions during this peak period of activity when our services are in greater demand.
A code freeze is also a period of pause for SIS development. Our technical teams hold off implementing system improvements and fixes for system stability.
Code Freeze Dates
The Fall 2020 code freeze begins on Monday, Aug. 17, at 12 a.m. and ends on Friday, Aug. 28, at 5 p.m.
The following systems or applications are included in the Fall 2020 freeze because they support students directly, integrate with student systems, or are used by faculty and staff who support students:
Student Information Systems (SIS)
Student Affairs IT (SAIT) Systems
Research, Teaching, and Learning (RTL) Services
Identity & Access Mgmt
Integration and Middleware
Batch Workload Automation & Secure File Transfer
*Important: Other production environments that impact student systems may be added to this list, as needed.
Exception Process and Emergency Change Requests
If there is an emergency that requires a change, please contact the service owner to get approvals started (email addresses provided above). If you are not sure who the service owner is, call IT Client Services (ITCS) at (510) 664-9000, option 1 for help. ITCS will then work with representatives from RTL, IST, SAIT, and SIS who will notify the campus Change Request Board and seek executive approval for the exception.
Due to the high volume of activity, customers may notice delays when provisioning IT services unrelated to student systems during the freeze period. Please refer to IT System Status for the most up-to-date information.
Thank you for helping us ensure that we provide the best IT services to students and the campus community as we start the academic year.
Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer