IT Schedule for Winter Holidays & Curtailment

winter scene with bears walking through snow
December 1, 2020

To our One IT community,

Many IT facilities and services will be closed or operating on modified schedules during the University’s annual curtailment event from Wednesday, Dec. 23, 2020 through Monday, Jan. 4, 2021. Most offices will be closed and services will not be available unless otherwise noted below. 

During curtailment dates, assume only emergency support will be available for most campus systems and IT services until Tuesday, Jan. 5 except as outlined in the table below.

The IT Client Services (ITCS) Service Desk will be operating with reduced staff on curtailment dates between 9 a.m. to ­4 p.m. and is available to provide emergency support via email or online. Requests will be prioritized by urgency. Updates to system outages and maintenance will be available on the System Status page

IT Service

Emergency Contact

BearBuy

BearBuy will be up 24x7 during curtailment. Automated processes (auto-approval, PO dispatch, voucher build) will run as normal.  Online support will be limited to unscheduled system failures and life-safety purchases. Visit SupplyChain.berkeley.edu for further information.

Berkeley Financial System (BFS) & Blu

BFS will keep regular online hours during curtailment, but there will be no online support. Batch jobs will run automatically as normal.

Blu will be available 24/7 during curtailment.  

CalTime

CalTime will be available 24/7 during curtailment. Employees should reach out to their supervisor for initial assistance. If further assistance is needed, email caltime@berkeley.edu or call the Help Desk at 510-664-9000 (option 1 followed by option 4).

Database

Email dbaoncalloracle@berkeley.edu, or dbaoncallother@berkeley.edu (depending on the database type) to contact the appropriate DBA on call.

Data Center

The Data Center Operations desk will have limited staffing from 8 a.m. to 5 p.m. on Wednesday, Dec. 23, Monday through Wednesday, Dec. 28-30, 2020, and Monday, Jan. 4, 2021. Call 510-642-3043 for assistance. If unable to reach anyone, please leave a message and someone will return your call. For after hours emergencies, call 707-410-6717.

Engineering & Integration Services

Staff will respond to any critical operational issues with Integration hub and DevKit systems similar to normal evening and weekend support; please email eis-support@berkeley.edu.

Enterprise Storage and Backup

Critical problems with these services should be reported to storage-ticket@berkeley.edu and ucbackup-ticket@berkeley.edu respectively.

Information Security Office (ISO)

The information security team will respond promptly to all urgent requests sent to urgent@security.berkeley.edu and will monitor network and host-based alerts throughout these curtailment dates. ISO will respond to standard security tickets that appear to have some time-sensitivity, but our response will be slower than usual due to reduced staffing. For after hours emergencies call 510-390-2580

Network Operations and Services (including Wi-Fi)

The campus data network will be supported at the weekend/after hours level only during curtailment. Critical problems with network services should be reported to ITCS at 510-664-9000, press 1 for IT, press key 3 to report a building or department-wide network outage. Individual support needs will be addressed after curtailment.

Production Control (PCSSC)

PCSSC will provide 24x7 Coordinator staff support during curtailment for monitoring of batch and MFT, ad hoc requests to run unscheduled jobs/MFTs, and Tier 1 support of job failures. Contact PCSSC anytime using our Call Center at 510-664-4770 or by sending email requests to uc-pcssc-tickets@berkeley.edu.

Research, Teaching and Learning (RTL)

RTL teams will be operating on modified schedules throughout curtailment, December 23 - January 5. Please see specific service notices and information on the RTL website.

Student Information Systems (SIS)

EA-SIS applications, CalCentral, and Campus Solutions will be available 24/7 during curtailment. The SIS Service Desk have limited availability at sishelp@berkeley.edu. We will prioritize responding upon return to business Jan 5, 2021. In case of an urgent matter, an escalation process has been defined and shared with our SIS campus partners for all days included in Winter Curtailment and the Winter Holiday. 

Student Affairs IT 

Student Affairs systems and applications will be available during curtailment. Emergency support will be routed to ITCS Service Desk as usual.

Student Technology Services

The Student Helpdesk will close from Dec. 19, 2020 through Jan. 4, 2021, resuming standard operations on Jan. 5, 2021.

Windows Team

Windows Team managed servers will be supported at the weekend/after hours level only during curtailment. Critical issues should be reported to ITCS at 510-664-9000.

Voice Operations, Products and Services

Support for voice problem resolution ​will be reduced during curtailment. Telecom Voice and Data orders placed starting Dec. 21, 2020 will not be processed until Jan. 5, 2021, when TSS consultants are back in the office.

Problems with campus voice services should be reported to ITCS at 510-664-9000, press 1 for IT, when prompted press 1 for individual support needs; press 2 to report a high impact voice services problem affecting a large number of people. A voice technician will be contacted immediately for major outages and critical issues. Lower impact support needs affecting individuals will be addressed ​after curtailment.


Regards,

Jenn Stringer
Associate Vice Chancellor for IT and Chief Information Officer

Closure Dates

  • Wednesday, Dec. 23: Closure day

  • Thursday, Dec. 24: Holiday

  • Friday, Dec. 25: Holiday

  • Monday, Dec. 28: Closure day

  • Tuesday, Dec. 29: Closure day

  • Wednesday, Dec. 30: Closure day

  • Thursday, Dec. 31: Holiday

  • Friday, Jan. 1: Holiday

  • Monday, Jan. 4: Closure day

IT Partner Hours