OCIO/IST Curtailment on Fridays, July 24 through August 14

July 20, 2020

One IT Colleagues,

This Friday, July 24, is the first in a series of four Curtailment Fridays planned for all staff in the Office of CIO (OCIO) and Information Services and Technology (IST). This curtailment is part of a campus wide, Chancellor approved program that most central administrative units (including Facilities,  IST, BRS, People & Culture) and many academic units will be taking advantage of July 24 through August 14. During curtailment dates, assume only emergency support will be available for most campus systems and IT services until the following Monday except as outlined in the table below.


The IT Client Services (ITCS) Help Desk will be operating with reduced staff on curtailment dates between 9 a.m. to ­4 p.m. and is available to provide emergency support via email or online. Requests will be prioritized by urgency and any updates will be available on the System Status page

IT Service

Emergency Contact

Database

Email dbaoncalloracle@berkeley.edu, or dbaoncallother@berkeley.edu (depending on the database type) to contact the appropriate DBA on call.

Data Center

Call 707-410-6717 for emergency access or assistance.

Engineering & Integration Services

Staff will respond to any critical operational issues with Integration hub and DevKit systems similar to normal evening and weekend support; please email eis-support@berkeley.edu.

Enterprise Storage and Backup

Critical problems with these services should be reported to storage-ticket@berkeley.edu and ucbackup-ticket@berkeley.edu respectively.

Security

The information security team will respond promptly to all urgent requests sent to urgent@security.berkeley.edu and will monitor network and host-based alerts throughout these curtailment dates. ISO will respond to standard security tickets that appear to have some time-sensitivity, but our response will be slower than usual due to reduced staffing.

Production Control (PCSSC)

PCSSC will provide 24x7 Coordinator staff support during curtailment for monitoring of batch and MFT, ad hoc requests to run unscheduled jobs/MFTs, and Tier 1 support of job failures. Contact PCSSC anytime using our Call Center at 510-664-4770 or by sending email requests to uc-pcssc-tickets@berkeley.edu.

Student Technology Services

The Student Helpdesk will operate as usual. Routine Tier 2 Student Affairs Desktop Support requests will be responded to on the following Monday. Emergency support will be routed to ITCS Service Desk as usual.