Please hold on upgrading Apple & Windows operating systems

October 25, 2021

Updated on Nov. 8, 2021, to clarify this message is specific to laptops, desktops, and tablets, not iPhones.

To our campus community,

Apple and Microsoft are both currently in the process of rolling out new versions of their Operating Systems (OS). We are writing to recommend that you decline any upgrades (on your laptops/desktops/tablets) you are systematically offered until we are able to ensure both new OS versions are compatible with all the applications and tools in our campus IT environment, particularly with the Virtual Private Network (VPN) and Wi-Fi. If you can delay the upgrade of your OS until after this testing is completed, you will avoid losing functionality that might be critical to your work. We will update you again once testing is complete and we are sure there is compatibility.

Operating System (OS) Release Dates

  • Apple OS - macOS 12 Monterey was released by Apple on Oct. 25, 2021.

  • Microsoft OS - Windows 11 was initially released on Oct. 5, 2021. 

Note: Automated security patches should still be accepted and installed.

What do I need to do?

We are recommending delaying upgrading your computer’s OS at this time since users have experienced a number of compatibility and support issues after upgrading their Operating Systems in the past. By delaying, we hope to reduce any loss in functionality that might be critical to your work, such as using campus applications

  • Berkeley Desktop managed computers - If you have a computer managed by Berkeley Desktop, we have automatically deferred the update for you, no further action is needed.

  • Department managed computers - Please declineany OS upgrades for now working with your departmental IT support team and recommendations they may have.

  • Students, staff, and faculty using personally-managed computers - Please decline any OS upgrades for now. 

Who can I contact for help?

Check the System Status page for updates on any outages. If you have already upgraded your OS and encounter any issues accessing campus applications, please contact the IT help desk.

  • Students - Drop-in IT support for students is available in Eshleman Hall (1st floor) and Moffitt Library (4th floor); see hours of operation. You can also contact Student Technology Services at 510-642-4357 or email sts-help@berkeley.edu

  • Faculty & Staff - Drop-in technical support is available Monday through Friday, 9 a.m. to 3 p.m. for faculty and staff in Dwinelle Hall, Room 128, across from the Academic Innovation Studio. You can also contact the ITCS Service Desk at 510-664-9000 (option 1) or submit a ticket

Regards,

Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Dave Browne, Executive Director of Campus IT Infrastructure