To our campus community,
We are writing to provide the latest status update regarding Wi-Fi connectivity issues on campus and information on additional improvements we are making to the overall network. As budget approvals are being finalized, we are optimistic additional funding will be committed to these efforts which aim to significantly improve the experience of students, faculty, and staff when connecting to network services. Please be aware of some upcoming important dates that may impact network services as we proceed with multiple improvement projects simultaneously.
When will Wi-Fi issues be resolved?
Mitigations we have put in place to date have dramatically improved the performance of the Wi-Fi network. Our next step is to install Wi-Fi authentication hardware to increase system capacity and handle peak traffic. Delivery of this hardware has been delayed due to supply chain issues and is now estimated to arrive Nov. 17. In the meantime, we are continuing to closely monitor the system, sensors, and tickets to detect persistent system health and user experience issues. Updates will continue to be posted to our System Status page. Details of all actions taken to resolve Wi-Fi issues are available here
Summary of Network Improvements & Important Dates
Improving our overall network is not a single linear project, but instead a program of several coordinated projects happening in tandem to enhance the Wi-Fi, campus firewall, and the VPN experience on campus. In support of these improvements, the following changes will be implemented:
- Tuesday, Nov. 9, 2021: The bSecure Global Protect VPN service will be unavailable for 30 minutes between 5 a.m. and 6:30 a.m. while it is migrated to new, dedicated hardware infrastructure. This timeframe was chosen to minimize disruption to campus and the work being done will ensure the continued stability and performance of the VPN service. Firewall & VPN Capacity project details
- Tuesday, Nov. 16, 2021: Airbears2 will no longer be automatically available as a Wi-Fi service to new or unconfigured devices. Devices currently configured for Airbears2 will continue to function and users will not need to make any changes. We encourage the use of eduroam as the best, most secure Wi-Fi service for campus users. This change is part of the eventual retirement of Airbears2 estimated to occur in May 2022. Wi-Fi Service Improvement details
Check the System Status page for updates on any outages. A variety of technical support options are available:
- Students - Drop-in IT support for students is available in Eshleman Hall (1st floor) and Moffitt Library (4th floor); see hours of operation. You can also contact Student Technology Services at 510-642-4357 or email firstname.lastname@example.org
- Faculty & Staff - Drop-in technical support is available Monday through Friday, 9 a.m. to 3 p.m. for faculty and staff in Dwinelle Hall, Room 128. You can also contact the ITCS Service Desk at 510-664-9000 (option 1) or submit a ticket
Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Dave Browne, Executive Director of Campus IT Infrastructure
This message was sent campus-wide to all students, faculty, and staff.