Many IT facilities and services will be closed or operating on modified schedules during the winter holiday and curtailment from Thursday, Dec. 23 through Friday, Jan. 7, 2022. Most offices will be closed and services will not be available unless otherwise noted below.
Berkeley IT (bIT) will be participating in the optional campus-wide curtailment program to extend the break along with other central administrative units. During curtailment dates, assume only emergency support will be available for most campus systems and IT services until Monday, Jan. 10, 2022 except as outlined in the table below.
The IT Client Services (ITCS) Service Deskwill be operating with reduced staff on curtailment dates between 9 a.m. to 4 p.m. and is available to provide emergency support via email or online. Requests will be prioritized by urgency. Updates to system outages and maintenance will be available on the System Status page
IT Service |
Emergency Contact |
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BearBuy will be up 24x7 during soft curtailment. Automated processes (auto-approval, PO dispatch, voucher build) will run as normal. Online support will be limited to unscheduled system failures and life-safety purchases. VisitSupplyChain.berkeley.edu for further information. |
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BFS will keep regular online hours during soft curtailment, but there will be limited technical support. Batch jobs will run automatically as normal. Blu will be available 24/7 during curtailment. Online support will be limited. |
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CalTime will be available 24/7 during curtailment. Employees should reach out to their supervisor for initial assistance. If further assistance is needed, email caltime@berkeley.edu or call the Help Desk at 510-664-9000 (option 1 followed by option 4). |
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Email dbaoncalloracle@berkeley.edu, or dbaoncallother@berkeley.edu(depending on the database type) to contact the appropriate DBA on call. |
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The Data Center Operations desk will have limited staffing from 8 a.m. to 5 p.m. from Monday, Dec. 27 through Wednesday, Dec. 29 and Monday, Jan. 3 through Friday, Jan 7. Call 510-642-3043 for assistance. If unable to reach anyone, please leave a message and someone will return your call. For after-hours emergencies, call 707-410-6717. |
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Staff will respond to any critical operational issues with Integration hub and DevKit systems similar to normal evening and weekend support; please email eis-support@berkeley.edu |
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Critical problems with these services should be reported to storage-ticket@berkeley.edu and ucbackup-ticket@berkeley.edu respectively. |
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The Security Operations team will respond promptly to all urgent requests sent to urgent@security.berkeley.edu and will monitor network and host-based alerts throughout these curtailment dates. The CalNet team will respond promptly to all urgent requests and monitor critical systems throughout these curtailment dates. ISO will respond to standard tickets that appear to have some time sensitivity, but our response may be slower than usual due to reduced staffing. |
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Network Operations and Services (including Wi-Fi) |
The campus data network will be supported on a critical, emergency-only basis between Thursday, Dec. 23 and Sunday, Jan. 2. Only incidents of a major nature impacting whole buildings, mission-critical services, or large portions of campus will be responded to during this time. We will not be performing other work, including fulfilling service requests. From Monday, Jan. 3 through Friday, Jan. 7, we will support the campus data network at a reduced level. During business hours, report mission-critical problems by calling ITCS at 510-664-9000. After hours, report mission-critical problems by calling 510-664-9000, press 1 for IT, press 3 and leave a message with detailed information about the services/buildings experiencing the critical outage and contact information for follow-up. Individual support needs will be addressed after curtailment. We will not be completing service requests or performing other work during this time. |
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RTL teams will be operating with reduced staff on curtailment dates. Updates to system outages and maintenance will be available on theSystem Status page |
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SIS applications, CalCentral, and Campus Solutions will be available 24/7 during curtailment. The Service Desk will have limited services during curtailment and will be closed on all academic holidays. |
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Student Affairs systems and applications will be available during curtailment. Routine Tier 2 Desktop Support requests will be responded to on the following Monday after curtailment. Emergency support will be routed to ITCS Service Desk as usual. |
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The Student Helpdesk will operate as usual through Friday, Dec. 17. Services will be unavailable Saturday, Dec. 18 through Sunday, Jan. 2. Reduced services will begin on Monday, Jan. 3 with full services resuming on Tuesday, Jan. 18. Hours will be posted on the helpdesk website |
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Support for voice problem resolution will be reduced Dec. 23, 2021 through Jan. 7, 2022. Telecom Voice and Data orders placed starting Dec. 22 will not be processed until Jan. 10, 2022 when TSS consultants are back in the office. Problems with campus voice services should be reported to ITCS at 510-664-9000, press 1 for IT, when prompted press 1 for individual support needs; press 2 to report a high impact voice services problem affecting a large number of people. A voice technician will be contacted immediately if major outages or critical issues arise. Lower impact support requests will be addressed after curtailment. |
Regards,
Jenn Stringer
Associate Vice Chancellor for IT and Chief Information Officer
