Reimagining IT Update #7: Student Computing at Cal

January 31, 2018

Reminder: We hope to see you at the Open Seminar tomorrow, Thursday, Feb. 1, in Sibley Auditorium at 10:30 a.m. with pizza to follow!


This week’s progress report focuses on the Student Computing @ Cal Project which supports Reimagining IT Strategy 1:

Support major campus teaching, research, and public service initiatives each year. Reallocate IT funding to strengthen our support of teaching, research, and student success

This project is a three-year effort that began in fall 2016. Funding for this project is provided by the Student Technology Fund. The goals and objectives of the project include:

  • Creating a campus­-wide student help desk that will help students configure, use, and troubleshoot their hardware and software.
  • Developing a proactive outreach program to help students find technology tools.
  • Improving services provided in general access computer lab computing environments, including essential software, hardware, and printing.

The project has taken a collaborative approach to address the goals by partnering with Educational Technology Services (ETS), the University Library, Student Affairs Information Technologies (SAIT), Information System Technology (IST), and Campus Shared Services Information Technology (CSS IT). Executive sponsorship comes from Larry Conrad, AVC for IT and CIO in partnership with Jenn Stringer, Chief Academic Technology Officer & Asst. Vice Chancellor Teaching and Learning.

Major Milestones Completed

  • Jan. 2018: Launch of Pharos MobilePrint for wireless printing.
  • Aug. 2017: Outreach and services integrated into new student experience via CalCentral and Golden Bear Orientation.
  • May 2017: Student Technology Services program and website announced.
  • Aug. 2016: Student Tech Help Desk pilot launched.

Upcoming Milestones

  • Spring 2018: Physics department print service pilot to understand how to improve student access to printing and make it easier for them to print from University computers. 
  • Fall 2018: Chromebook pilot with students.
  • Fall 2018: Conduct research on student users across all SC@Cal areas.

Please send questions about Student Computing @ Cal to Traci Young at

We look forward to sharing additional Re IT updates with you tomorrow at the Open Seminar!


Larry Conrad, Associate Vice Chancellor for IT and Chief Information OfficerTraci Young, Program Manager for Student Computing@Cal Project, SAIT

Related Links: Student Computing at Cal | Student Technology Fund |Reimagining IT Strategic Plan | Timeline | Tactics | Progress | Contact | Subscribe to the Re IT Mailing List

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