Self Service
In some cases, you may be able to find an answer more quickly by following these steps before reaching out for IT support:
- Are you having issues with a computer system or network problem? Check the System Status page for updates on any outages.
- See something suspicious that could impact cyber security? Contact the Security team immediately.
- Looking for an IT service? Browse our catalog.
- Need more detailed technical help? Search the knowledge base.
- Want to tap into free training on a variety of technical and non-technical topics? Use your CalNet ID to log into LinkedIn Learning.
IT Support for Faculty, Staff, Postdocs, Visiting Scholars, and Student Employees
To make an IT support appointment, please contact the ITCS Service Desk (510-664-9000, option 1) or open a support ticket. IT support appointments are available over the phone or Zoom and in-person at your campus location. Drop-in IT support is available at the Academic Innovation Studio (AIS) in 117 Dwinelle Hall on Level D, Monday through Friday, 9 a.m. to 12 p.m and 1 p.m. to 4 p.m. Instructors experiencing connectivity issues in classrooms may call our hotline at 510-664-9000 (option 9). Note: Drop-in support at AIS will be closed during winter curtailment from Dec. 16 until the beginning of spring semester (date TBD).
Hours of Service
You can reach IT Support online, via email, or phone (510-664-9000, option 1) Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays and curtailment periods).
