Learning Opportunities

Summer of Learning

This year we are pleased to be launching a series of professional and personal development opportunities throughout the summer. You will have the opportunity to register for these offerings as they are announced. As always, you can check the One IT Calendar for upcoming offerings that may be of interest to the campus IT community or check this page often as we continue to add options. Information is subject to change. 

In-Person Opportunities

Check back later for upcoming in-person opportunities.


Online Training and Professional Development Opportunities 

Fostering Collaboration (Learning Path)

Presenter: Lynda.com
Date/Location: Online any time - at your own pace. Make sure to sign in to Lynda.com using your UC Berkeley credentials.

This online learning path features online training related to fostering collaboration. 

Teams are increasingly relied upon as the primary means for getting work done in an organization. And the best work comes from teams who can collaborate effectively. This path helps managers and employees learn the key skills required for effective collaboration. Topics include: Leading and Working in Teams, Teamwork Foundations, Effective Listening, Building Trust, Decision-Making Strategies, Building Accountability Into Your Culture, Having Difficult Conversations, Leading Productive Meetings, Managing Virtual Teams. 

Putting ITIL Into Practice

Presenter: Lynda.com
Date/Location: Online any time - at your own pace. Make sure to sign in to Lynda.com using your UC Berkeley credentials.

This online course is designed to help ITIL Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations apply ITIL. This course introduces the Seven Ways framework for applying the seven key ITIL Foundation concepts. 

Program Management Foundations

Presenter: Lynda.com
Date/Location: Online any time - at your own pace. Make sure to sign in to Lynda.com using your UC Berkeley credentials.

This online course covers the essentials of program management, the skills needed to become a program manager, how to align programs to business strategies, deliver beneficial results, communicate with stakeholders. 

Prepare for the Certified Information Systems Security Professional (CISSP) Exam

Presenter: Lynda.com
Date/Location: Online any time - at your own pace. Make sure to sign in to Lynda.com using your UC Berkeley credentials.

This online learning path helps IT security professionals prepare for and pass the challenging Certified Information Systems Security Professional (CISSP) exam from ISC(2). Each course in this path maps to one of eight domains from the CISSP Body of Knowledge. 

Creating a Positive and Healthy Work Environment

Presenter: Lynda.com
Date/Location: Online any time - at your own pace. Make sure to sign in to Lynda.com using your UC Berkeley credentials.

This online course targeted for leaders and managers is available to take at any time (make sure to sign in using your UC Berkeley credentials). Topics include: Defining a negative workplace, the ROI of creating a positive workplace, conducting an employee survey, creating a vision for change, building a strategic plan, using your performance management system, leading change. 

Foundations of Data Science: Prediction and Machine Learning (online course offered through UC BerkeleyX)

Presenter: UCBerkeleyX
Date/Location: Starts July 9, 2018/Online 

Enroll online through edX

Learn how to use machine learning, with a focus on regression and classification, to automatically identify patterns in your data and make better predictions. 


Past Offerings

Telling Our Story - Creating Value Propositions with Your Customers

Presenter: Jon Conhaim, Program Manager, Technology Program Office
Date/Location: May 10, 2018 from 9:00 a.m. - 2:00 p.m., 370 Dwinelle Hall 
Sign up using this online registration form (space limited to 20 participants). 

This workshop will teach you how to work with your customers and fellow team members to create value propositions. A value proposition is a statement of commitment to your customers and key stakeholders of the value delivered by your service, or created by your project, and how they receive these benefits. Value propositions serve as the foundation for the stories that we tell about our services and projects. During this interactive workshop, you will learn to create value propositions that:

  • Help key stakeholders and customers understand why your service or project is important to them.
  • Concisely state how your service or project simplifies the work of your customers and stakeholders and helps them achieve the goals they care most about.
  • Help service and project teams transform from a collection of individuals working on a set of tasks to a group with a shared and focused vision of what they are trying to collectively accomplish.

Hands-On Introduction to Touchpoint Mapping

Presenter: Jean Cheng, Program Manager, Daphne Ogle, Senior Service Experience Designer, and Judith Stern, User Experience Designer, Educational Technology Services
Date/Location: June 1, 2018, from 9:30 a.m. - 1:30 p.m., 127 Dwinelle Hall (Academic Innovation Studio)

How can you get a comprehensive view of your program or service across multiple user types and dimensions? Touchpoint mapping is a technique that centers on interactions: all the ways (physical, digital, and interpersonal) that people “touch” a particular service or organization and, ultimately, how effective or valuable those are. The result is a powerful tool for organizing and sharing knowledge, identifying gaps or opportunities for engagement, and informing strategic decisions (about assessment/data collection, activity changes, and effort and resource prioritization). 

In this hands-on workshop, we'll walk you through some case studies and also give you ample time to document and evaluate touchpoints that impact your users. This is a chance to learn a new technique as well as a rare opportunity to take a step back and think about your users and your service holistically.

Touchpoint mapping is also a great way for a team to build a shared mental model of their service or program, so we encourage attendance by more than one member of your team (but not more than three, please). Food and beverages will be served.

Telling our Story - Creating and Delivering Presentations about IT Services & Projects

Presenter: Jon Conhaim, Program Manager, Technology Program Office
Date/Location: June 14, 2018 from 9:00 a.m. - 2:00 p.m., 370 Dwinelle Hall 
Sign up using this online registration form (space limited to 20 participants). 
This workshop will teach you how to create and give engaging and persuasive presentations that are well-suited to the interest of your audience. During the workshop, you learn how: 
  • To compose a story for your presentation that both achieves your communication goals and is well-tailored for your audience
  • To create a presentation that quickly grabs the attention of your audience and concludes with an ending that they find compelling and persuasive
  • To deliver your presentation in a way that projects relaxed confidence

During the workshop, you will work in small teams of two to four people to create a short presentation. All participants will have an opportunity to practice their presentation skills.