UC Berkeley IT Guiding Principles
developed and adopted:
- Support for teaching and research
- Integration and inclusion
- Security and reliability
- Ease of use
- Information technology excellence
- Current and emerging
IT challenges and opportunities identified
and synthesized into six
Critical IT Issues
for UC Berkeley to address.
- Academic department chairs surveyed by the Academic Senate
Committee on Computing and Communications (COMP) to ascertain the
status of faculty computing.
Critical IT Issue 1:
Teaching and Learning.
Teaching and learning trends identified
and emerging issues at the intersection of teaching, learning, and technology
drafted by Vice Provost Christina Maslach and others:
- Support of research-based learning
- Support of active/interactive learning
- Collaborative learning environments
- Information access and usability
- Copyright and intellectual property management
- A campus organizational structure for effective teaching and learning
Critical IT Issue 3: Research.
Research trends with implications for IT identified and research challenges requiring IT support identified and prioritized by COMP, Vice Chancellor Beth Burnside, and others:
- Basic IT resources
- Technical support
- Advanced collaborative and multi-site research
- Data stewardship and digital asset management
- High-performance computing, simulation, and visualization environments
Critical IT Issue 4: Security, Reliability, and Access.
Information Technology Architecture Committee (ITAC) identified priority issues:
- Security: Large number of unmanaged or mismanaged computers on our network.
Lack of adequate resources to bring campus systems into compliance with minimum standard.
Need for IT security–related education and cultural change.
- Reliability: Need reliable centralized backup service, funding,
physical network infrastructure, computing security, and physical environment
for information and services.
- Access: Ubiquitous access to appropriate IT infrastructure and services.
Missing or inadequate middleware components impede access.
Critical IT Issue 2:
Student Experience from Prospects through Alumni
Administrative and Student Systems Computing Subcommittee identified priority issues:
- Service demands and expectations of students
are outpacing the current service delivery models.
- The importance of revenue generated from students, parents, and alumni
has changed considerably.
- Students are best served by staff and faculty
who have access to student information
that is seamlessly integrated and used throughout the campus.
- Students are best served when the University can officially account
for all students with the State,
and demonstrate its compliance with the growing range of regulations and policy changes
in many areas.
Critical IT Issue 5: IT Governance, Funding, and Structure.
Campuswide IT self-study coordinated by Jay Stowsky.
An external/internal IT Review Committee chaired by Provost Emeritus Jud King
reviewed findings and will develop governance recommendations.
- The IT investment process is disconnected from the campus funding and budgeting process.
- A "silo-specific" and incremental budgeting approach
is applied to central administrative systems.
- The AVC-IT/CIO does not manage (or necessarily know about)
two-thirds or more of the IT activity on campus.
- Central administrative roles are unclear
with respect to instructional computing, research computing, and campus IT services.
- There is no mechanism to encourage IT managers
to migrate toward "best practice"
for either customer application development or workstation and desktop support.
- Develop forward-looking vision for IT at UC Berkeley.
Note: The six Critical IT issues are not in priority order.
This sequence was selected so that IT needs for supporting UC
Berkeley's teaching/learning and research mission could be
identified first, then used to inform the IT governance,
funding, and structure discussions and recommendations.