STEP FAQs

How do I participate in this program, and is there a cost?

Access is free for UC Berkeley undergraduate, graduate, and professional students. Complete this application to be considered.

When is the application deadline?

Fall 2021 applications will be accepted from July 6 to November 24, 2021. For priority consideration, apply by July 23, 2021.

Can you send devices internationally?

No, we ship only within the United States and Puerto Rico. We cannot ship to other US territories or internationally due to customs and insurance.  

If my application is approved, when can I pick up my device?

Schedule an appointment well in advance of your desired day/time. You will receive a confirmation that includes the pick-up location.

WEEK MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

September 6-10, 2021

-- 12-2pm 9-11am 10am-noon, 1-3pm 12:30-2pm

September 13-17, 2021

2-4pm 12-2pm 9-11am 10am-noon, 1-3pm 12:30-2:30pm

September 20-24, 2021

2-4pm 12-2pm 9-11am 10am-noon, 1-3pm 12:30-2:30pm

September 27-October 1, 2021

2-4pm 12-2pm 9-11am 10am-noon, 1-3pm 12:30-2:30pm

How can I access tech support?

For Lenovo laptops, contact Lenovo Premier Support at 855-669-3600 after having reviewed these guidelines (failure to do so may result in a loss of data).

For other laptops and technology, contact the Student Helpdesk, available in-person, by phone or by email; view schedule and contact infoIf the problem cannot be resolved, please inform STEP at ucbstep@berkeley.edu so we can try to find another solution (e.g. replacing the device).

When and how should I return my device?

Students should return any hardware loaned through STEP either within two weeks of their graduation or within four years of the loan date, whichever is sooner. All students must complete the STEP Tech Return Certification to initiate the technology returns process and receive further instructions.

Check out STEP's In-Person Returns Guide or STEP's Mailing Returns Guide for more information.

For students who received a Wi-Fi hotspot during the 2020-21 academic year, you do not need to return the physical hotspot device. However, if you wish to transfer your service to a personal service plan, review these Instructions for Transferring Wi-Fi Hotspot to a Personal Service Plan.

Where can I learn about STEP's own program assessment? 

STEP publishes aggregated data on its applicant pool in real time.  Additional analysis on distribution progress, program outcomes, and more are forthcoming.  Learn about STEP's own program assessment here.