Strategy 2. Service Efficiency

Tactics for Strategies

S2Service Efficiency

Maximize the efficiency and effectiveness of IT security, infrastructure, enterprise systems, administrative tools, and user support.

Tactics for Strategy 2

Tactics

Work Stage

Engage the One IT community to support the Security team’s implementation of multi-factor authentication campus-wide to protect institutional and personal data. Learn more

In Progress

Launch the Cloud Resource Center (Center of Excellence) website to create an on-ramp for users, both technical and functional, wishing to consume cloud services, so as to support the secure and effective use of cloud-based services. Learn more

In Progress

Resource our ITSM strategy and program to drive towards common IT support standards, reporting and processes to improve service efficiency and effectiveness, with an initial focus on improving Incident and Problem Management. Learn more

In Progress

Implement high-priority elements of the Network Segmentation project to improve campus data and system security. Learn more

In Progress

Incentivize the broad use of Open Berkeley across the campus through policy and a new funding model in order to mitigate campus risk, support our public mission, and assist the implementation of the UC Information Technology Accessibility Policy. Learn more

In Progress

Develop a common framework and taxonomy / language to assess and measure service levels.

In Progress

Implement Siteimprove website monitoring tool that helps improve site content quality, increase accessibility compliance, and enhance your website’s visibility with improved search engine optimization (SEO). Learn more

In Progress

Implement new Finance & HR reports into the Production environment so that the IST operating budget can be reduced and the redundant BAIRS reporting application can be decommissioned in December 2018. Learn more

In Progress

Double the density of our Wi-Fi network throughout campus over the next several years to improve performance and reliability, improve the campus user experience, increase the efficiency of our networking services, and better support teaching and research. Learn more

In Progress

Cal1Card RFP development and technology enhancement. Learn more

In Progress

Implement the UCPath reporting solution for Berkeley and retrofit the Data Warehouse so that Cal Answers reports continue to be usable for campus consumers.

Planning

Create a strategic reporting Enterprise Data roadmap outlining plans to provide more data, faster, enable self-service data exploration and data integration, and pilot projects utilizing new tools.

Planning

Migrate a subset of appropriate applications that are currently deployed within the IST Data Center to a new infrastructure within Amazon Web Services (AWS).

Planning

Continue to run and improve Student Information Systems in service of mission critical campus activities (e.g., admissions, financial aid, enrollment, billing and payments, grading, etc.) in support of an evolving operational model and processes.

Planning

Roll out cloud infrastructure services for UC Berkeley in a programmatic way.

Planning

Conduct a detailed assessment of IT services across the campus to determine the extent of (1) service duplication and (2) service delivery efficiency. To do this, develop a shared framework and collaborative review process to assess the effectiveness and efficiency of IT services. Undertake consolidation and/or retirement of services as recommended through this process.

Deferred

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