IT Disaster Recovery FAQs

The following individuals have the authority to activate IT DOC and its Operation.

• DOC Manager / Chief Information Officer - or - appointed delegate.
• DOC Operations - The Executive Directors of affected services from Berkeley IT units CITI, ISO, CITE, and CAD.
• bIT DOC may also be activated by a request from the Events and Crisis Management Team (ECMT) or the campus Emergency Operations Center (EOC).

Staff required to work in the DOC will be notified through the following process:

• Slack channel #active-issues in ucbpi.slack.com
• Slack channel #team_doc in ucbpi.slack.com
• xMatters application emergency activation protocol

Berkeley IT support unit(s) will be activated by DOC Response members via the xMatters application emergency activation protocol.

DOC Operations

• David Turner, Executive Director, Campus Application and Data (CAD) 
• Wes Johnson, Executive Director, Campus IT Experience (CITE)
• Dave Browne, Executive Director, Campus IT Infrastructure (CITI)
• Allison Henry, Executive Director & CISO, Information Security Office (ISO)

 DOC Planning

• Terence Phuong, Executive Director, Business Operations and Services (BusOps)
• Faye Snowden, Executive Director, Technology Programs and Governance (TPG)
• Lupe Leon, Executive Director, People, Performance and Culture (PPC)

DOC Logistics & Finance

• Terence Phuong, Executive Director, Business Operations and Services (BusOps)
• Lupe Leon, Executive Director, People, Performance and Culture (PPC)

Once activated, DOC Operations will notify the following internal and external campus units via situation status report, email, text, and phone calls:

• Office of Emergency Management (OEM)
• OneIT partner teams
• Facilities Services
• San Diego Supercomputer Center (SDSC) Data Center – Manager
• Information Technology Services (ITS) of the University of California Office of the President (UCOP)