Pay IT Forward

Mike Howard (CITI)

"Our team has been working on the Timekeeping Replacement Project and ran into a critical blocker that was a showstopper for our go-live planned for July 19th. Mike joined our last minute call with the vendor to troubleshoot the connectivity issue and helped us with the firewall updates needed to resolve this issue. I sincerely appreciate Mike's timely support with this project." (Padma Vemula, CAD)

Quin Bligh (CITI)

"Our team has been working on the Timekeeping Replacement Project and ran into a critical blocker that was a showstopper for our go-live planned for July 19th. Quin helped us by coordinating with the firewall team to resolve this issue. I sincerely appreciate Quin's timely support with this project." (Padma Vemula, CAD)

Forrest Smalley (CITI)

"Our team has been working on the Timekeeping Replacement Project and ran into a critical blocker that is holding up our testing and was a showstopper for our go-live planned for July 19th. Forrest helped us with the firewall updates needed to resolve this issue. I sincerely appreciate Forrest's timely support with this project." (Padma Vemula, CAD)

Patricia Juarez (CITE)

"A huge shout-out to Patricia for her work leading the Imagine service! Patricia does an excellent job balancing top-tier client support with solid technical execution to ensure our clients' needs are always met. On top of that, Patricia submitted two presentations to EDUCAUSE this year, and both were accepted! Thank you, Patricia, for your hard work and for representing our team so brilliantly on a national stage!" (Vahid Nadi, CITE)

Joseph Mitola (CITE)

"A huge thank you to Joseph for his exceptional work in architecting innovative solutions for our clients. Feedback from our clients consistently highlights his dedication, technical expertise, and unique ability to tailor systems to their exact needs. His commitment to delivering high-quality results continues to strengthen our client relationships and elevate our project outcomes." (Vahid Nadi, CITE)

Tony Venuto (CITE)

"Tony has shown exceptional leadership and adaptability by officially taking on the role of technical support for ArcGIS. Balancing this major new responsibility on top of his core work with Perceptive Content is no small feat. His ability to seamlessly manage both critical systems has expanded our team's capabilities and ensured seamless technical support across platforms." (Vahid Nadi, CITE)

Shirley Davis (CITE)

"A huge thank you to Shirley for putting so much effort into planning and managing our Qualtrics account migration! Thanks to her hard work, our surveys are now in a much more secure, P4-compliant environment." (Vahid Nadi, CITE)

Simone Burns (Bus Ops)

"Simone is amazing! Recently, my group had an in-person event. Simone was in the thick of it all, making sure that all ran smoothly. And it did. I later learned that she was also running a second event that day. Are there two of her?? I don't know how she does it, but she does. We are so lucky to have her." (Rachel Hollowgrass, CAD)

Yvonne Fang (CAD)

"I wanted to take a moment to recognize Yvonne for her truly outstanding work as a Systems Administrator. She consistently goes above and beyond the call of duty to ensure that any issues are resolved thoroughly and efficiently. Not only is she incredibly sharp and quick to find solutions, but her collaborative spirit makes her an absolute pleasure to work with. Thank you, Yvonne, for your dedication and excellence. You truly are the best!" (Kazim Senoglu, CAD)

David Schwartz (CITE)

"David goes out of his way to discover or help to discover solutions to knotty problems with macOS-- problems that were inherent to the OS, not individual issues. He has repeatedly been a valuable resource for solving annoying issues that plague multiple members of the UCB community." (Vivian Sophia, CITE)

Maya Garcia (CITI)

"Maya stepped in to help, and went above and beyond when my department was experiencing a major issue with our website. She was prompt and highly responsive, and helped restore service. I'm very appreciative." (Jae Park, CA Management Review)

Max DiBlasi (Bus Ops)

"The ITSM team would like to express appreciation to Max DiBlasi for her impactful work in support of Knowledge Management. Max successfully aligned 1,600+ KB articles with our bIT service structure, improving visibility for Service Owners. She also executed a critical health check to review accessibility and apply a standardized presentation template for Campus Wi-Fi. Her hard work, dedication, and attention to detail represent a big step forward for our knowledge management goals." (Sarah Gonzales, CAD)

Sri Chennamaneni (CAD)

"Huge thanks to Sri Chennamaneni for her activated response Thursday night, May 28, during the Berkeley Financial Systems weekly minor release in support of the “Multiple links are available for Validate COA/Speed Type under Cal Components” issue in production. From testing and troubleshooting to tracking down needed colleagues to assist with the search outage and resolving the error, your teamwork got everything back online; especially impressive given the complexity, and extended after‑hours effort. We Deliver!" (Ross Stivison, CAD)

Kevin Feeley (CAD)

"Huge thanks to Kevin Feeley for jumping in Thursday night, May 28, during the Berkeley Financial Systems weekly minor release in support of the “Multiple links are available for Validate COA/Speed Type under Cal Components” issue in production. From testing and troubleshooting to tracking down the search outage and resolving the error, your teamwork got everything back online; especially impressive given the unplanned, after‑hours effort. We Deliver!" (Ross Stivison, CAD)

Yvonne Fang (CAD)

"Huge thanks to Yvonne Fang for jumping in Thursday night, May 28, during the Berkeley Financial Systems weekly minor release in support of the “Multiple links are available for Validate COA/Speed Type under Cal Components” issue in production. From testing and troubleshooting to tracking down the search outage and resolving the error, your teamwork got everything back online; especially impressive given the unplanned, after‑hours effort. We Deliver!" (Ross Stivison, CAD)

Gaurav Singh (CAD)

"Huge thanks to Gaurav Singh for jumping in Thursday night, May 28, during the Berkeley Financial Systems weekly minor release in support of the “Multiple links are available for Validate COA/Speed Type under Cal Components” issue in production. From testing and troubleshooting to tracking down the search outage and resolving the error, your teamwork got everything back online; especially impressive given the unplanned, after‑hours effort. We Deliver!" (Ross Stivison, CAD)

Nili Ovaici (CAD)

"Thank you for supporting the May 2026 CSPU urgent planning and keeping the ongoing patching response moving while I was out. I really appreciate your work on this." (Ross Stivison, CAD)

Kamyar Marashi (CAD)

"Thank you for supporting the May 2026 CSPU urgent planning and keeping the ongoing patching response moving while I was out. I really appreciate your work on this." (Ross Stivison, CAD)

Sunil Panta (CAD)

"Thank you for supporting the May 2026 CSPU urgent planning and keeping the ongoing patching response moving while I was out. I really appreciate your work on this." (Ross Stivison, CAD)

Tim Heidinger (CAD)

"Thank you for handling the May 2026 CSPU urgent planning and keeping the ongoing patching response moving while I was out. I really appreciate your work on this." (Ross Stivison, CAD)

Susana Parker (CAD)

"Thank you for handling the May 2026 CSPU urgent planning and keeping the ongoing patching response moving while I was out. I really appreciate your work on this." (Ross Stivison, CAD)

Danny Grieb (CAD)

"Thank you for stepping in on the May 2026 shift to Oracle’s monthly patching cycle and for leading the urgent CSPU planning and follow-up work while I was out. Your support is truly appreciated." (Ross Stivison, CAD)

Jeffrey Williams (CITE)

"Jeffrey's willingness to step into highly visible and challenging issues. In this case, we were asked to increase email delivery speeds for WarnMe, our campus' emergency response platform. The vendor was unable to determine a solution, but Jeffrey stepped in and provided technical guidance to internal stakeholders and the vendor. With his guidance and work, we were able to improve speeds and also educate internal partners on the limits of email-based communications." (Wes Johnson, CITE)