Meet Our Team
Associate CIO and Director, Student Affairs IT
What We Do
Student Affairs Information Technologies (SAIT) provides technology leadership and support to the Division of Student Affairs; technical support, education, and hands-on learning and leadership opportunities for students; and student advocacy and engagement in campus technology development.
Our deep knowledge and understanding of our students' and staff needs, coupled with our technical expertise, makes SAIT a trusted partner, committed to an excellent student experience. Our dedication, responsiveness, and commitment equip us to meet our customers’ evolving demands as we work collaboratively to serve students.
SAIT’s nationally-recognized student IT leadership program allows us to provide many of our services while training student employees and preparing them for professional roles after graduation. Read this article about us in EdTech magazine or listen to this podcast interview to learn more about this important aspect of our work with UC Berkeley students.
Student Helpdesk and Personal Device Support
Student Tech Services supports students by ensuring they have reliable network access and knowledgeable, friendly, and responsive technical support. We staff free-drop-in helpdesk support in various campus locations to assist all undergraduate and graduate students with resolving connectivity issues, installing free software, removing malware, fixing iClickers, finding printing resources, ensuring good information security, and utilizing legal services to get their music, movies, and other media.
Staff Desktop Support
The SAIT Staff Helpdesk supports all staff throughout Student Affairs with their computer needs. We deploy and provide ongoing support for desktops, laptops, and software. This includes troubleshooting and resolving issues as well as providing solutions. We also work with IT Security to make sure workstations are up-to-date and staff are aware of best computing practices.
The SAIT Security team provides information security awareness training, vulnerability scans and testing, policy alignment analysis of prospective vendors, coordination of response to security incidents, and consultation for business continuity/disaster recovery planning.
Development & Operations
The SAIT Development team manages, develops, oversees, and supports applications and proprietary platforms for student systems within the Division of Student Affairs. We monitor regular upkeep and maintenance of the applications, including version updates to code levels of software programs. Lastly, we monitor program jobs (production and application processing). Our work may include, but is not limited to, application development and testing, custom program development, production monitoring, and software development life cycle.
The SAIT Operations team provides core system infrastructure, system administration, networking services, file share services, and information systems analysis for the Division of Student Affairs. Our work may include, but is not limited to, account provisioning, database services, file/print management, firewall services, infrastructure management, IT architecture, net services, wiring/cable planning, and support for Cal 1 Card, campus time clocks, and POS registers. We also provide application support to help students and staff with installing, using, or troubleshooting various applications such as the Cal1Card (University ID Card), Class Pass, Course Management System (CMS), Event Management System (EMS) and more. Visit the application support page in the IT Service Catalog.
We partner closely with Information Security and Student Affairs Projects to ensure secure and seamless integration among applications, customers, and software vendors.