Meet Our Team
Anne Marie Richard, Ph.D.
Director, Student Affairs IT
What We Do
Student Affairs Information Technologies (SAIT) provides technology leadership and support to the Division of Student Affairs; technical support, education, and hands-on learning and leadership opportunities for students; and student advocacy and engagement in campus technology development.
Our deep knowledge and understanding of students' and staff needs, coupled with our technical expertise, makes SAIT a trusted partner, committed to an excellent student experience. Our dedication, responsiveness, and inclusive approach equip us to meet our customers’ evolving demands as we work collaboratively to serve students.
SAIT’s nationally-recognized student IT leadership program allows us to provide many of our services while training student employees and preparing them for professional roles after graduation. Read this article about us in EdTech magazine or listen to this podcast interview to learn more about our commitment to student leadership in our work at UC Berkeley.
As an organization, we are committed to fostering a welcoming work environment with inclusive and high-performing teams. We are driven by a clear mission to make a meaningful impact on campus, and we enjoy what we do. SAIT has a strong, positive workplace culture and our staff take pride in SAIT being a great place to work.
Underlying our mission are values that guide how we work:
Students First: The primary focus of our work is an excellent and equitable student experience.
Customer-Centric Orientation: We seek to listen, understand, empathize with, and prioritize our customers’ needs and concerns.
Sense of Community and Belonging: We foster teamwork, collaboration, and belonging through open and honest communication, relationships of trust, and a welcoming, inclusive environment.
Caring and Positive Organizational Health: Our staff and leadership demonstrate care and empathy, and support one another’s growth, wellness, and achievements, so we can accomplish our mission and objectives.
Culture of Learning: We seek to grow personally and professionally by learning new skills, exploring creative technical solutions, venturing beyond our comfort zones, and utilizing continuous improvement.
Student Technology Support & Leadership
SAIT supports students by ensuring they have reliable network access and knowledgeable, friendly, and responsive technical support. Our Student Technology Services team provides free-drop-in helpdesk support in multiple campus locations and online to assist all undergraduate and graduate students with resolving internet connectivity issues, installing free software, removing malware, fixing iClickers, finding printing resources, keeping their data secure, and utilizing legal services to get their music, movies, and other media.
SAIT also manages the Student Technology Equity Program, which ensures that all students have access to the technology they need, and SAIT provides guidance and support to the Student Technology Council, which advises senior IT leaders about the student technology experience on campus.
Student Affairs Technology Procurement and Projects
SAIT and Student Affairs Procurement partner to manage the technology procurement process, and empower Student Affairs units with the knowledge needed to efficiently obtain the software tools and technology necessary for their staff to successfully serve the student population, while ensuring contractual protections for university, staff and student data. Please see the Student Affairs Technology Procurement page for more information.
Development & Operations
The SAIT Development team manages, develops, and supports applications and proprietary platforms for student systems within the Division of Student Affairs. We monitor regular testing and maintenance of the applications, monitor program jobs (production and application processing), and provide custom software development and integrations with campus information systems.
The SAIT Operations team provides core system infrastructure, system administration, networking services, file share services, and information systems analysis for the Division of Student Affairs. Our work includes account provisioning, database services, file/print management, firewall services, infrastructure management, IT architecture, net services, wiring/cable planning, and support for Cal 1 Card, time clocks, and Point-Of-Sale registers. We also provide application support to help students and staff with installing, using, or troubleshooting various applications such as the Cal1Card (University ID Card), Class Pass, Course Management System (CMS), Event Management System (EMS) and more. Visit the application support page in the IT Service Catalog.
SAIT's Strategic Initiatives Director acts as the Unit Information Security Lead, responsible for monitoring and ensuring that information security activities are carried out within the Student Affairs Division. SAIT collaborates with the Information Security Office to provide information security awareness training, policy alignment analysis of prospective vendors, coordination of response to security incidents, and consultation for business continuity/disaster recovery planning.