The following strategic priorities for Berkeley IT have been developed by the AVC/CIO based upon discussions with University leaders, technology governance committee members, and both bIT and One IT staff. The priorities will be used to structure technology governance feedback and scoring of Berkeley IT proposals for FY25 and FY26 significant projects. A longer-term technology strategic plan for UC Berkeley and Berkeley IT will be developed, with more community engagement, by fall 2025, to inform governance and budgeting from FY27 forward.
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Enhance Institutional Resilience
- We will partner with Facilities Services, Student Affairs, and Berkeley UCPD to enhance digital campus security services and mitigate risks.
- We will meet UC system-wide and other emerging cybersecurity requirements in a manner that aligns with the core values of our research-intensive environment, and begin to modernize foundational cybersecurity capabilities, particularly Identity and Access Management
- We will partner with Emergency Management and the community owners of our core enterprise administrative systems, especially Student and Finance, to clearly define requirements and improve our disaster recovery and business-continuity posture in accordance with system-wide policy
Align Resources
- We will continually assess the allocation of our staffing resources, invest in current staff, and align positions, roles, and responsibilities to address our highest priorities. Plan to pivot as needed to address the unexpected.
- We will rigorously assess how we can best redesign, modernize, retire, or leverage our existing technology services and licenses. We will explore alternative funding models and advocate for change where we see the potential for positive value on investment for the University.
- We will assign resources to emerging needs, including a foundational level of support for institutional AI initiatives and increasing accessibility and cybersecurity requirements.
- Assess service strategy, design, and resource allocations for core information systems, and work with the IT Strategy Committee to prioritize short- and medium-term needs. Begin to identify long-term strategic options and decisions.
Build Community
- Grounded in the Berkeley Principles of Community, we will reflect upon and continuously improve professional development and employee support programs to further foster and sustain DEIBJA and collaborative culture within Berkeley IT.
- In partnership with Berkeley accessibility leadership and academic and administrative units, we will champion programs and services to make Berkeley technology services more accessible for everyone.
- We will intentionally develop our student employees to encourage their continuation in the field and consideration of Berkeley IT as an employer of choice.
- We will be attentive to the user experience provided by our services, and partner with community stakeholders to identify opportunities for process streamlining that improves user experience. We will assess our various portals and gateways to digital services and envision a more cohesive, integrated future.
- In all of our activities, we will pay close attention to stakeholder engagement and organizational change management, adjusting our plans based upon feedback.
Enable Data Intensive Innovation
- In collaboration with Berkeley financial leaders and appropriate grant funding agencies, we will work to ensure the capacity of Berkeley’s IT infrastructure to support data-intensive work across campus, including but not limited to data center, networking, computation, and storage.
- Under the direction of Research, Teaching & Learning, the Library, the Privacy Office, and Compliance Services, we will partner with Schools, Colleges, Research and faculty leaders to enable the storage and lifecycle management of research, academic, and institutional data efficiently at scale, based upon data management policies and best practices. We will define and provide baseline service levels by university role and options for purchase of additional capacity.
- We will partner with data governance leaders to envision and iteratively deliver an extensible architecture for institutional data that enables appropriate access, integration, analysis, and leveraging, including for use in AI applications, in keeping with systemwide best practices for the responsible use of AI and risk management tools
- We will embed sustainability into our data practices, including using community repositories when feasible and optimizing infrastructure for energy efficiency, and leveraging green power sources whenever possible.
Strengthen IT Service Management (ITSM) Foundations
- We will enable community-led IT governance through use of IT service management practices that make technology service levels transparent and value-for-money decisions understandable.
- We will provide foundational training and ongoing development for all bIT and interested One IT professionals in ITSM practices and functions, building a common language and shared expectations for IT service development, support, managed change, and continuous improvement.
- We will develop a set of key performance indicators for our critical services, and report and discuss their implications regularly both internally and with appropriate governance bodies.
- We will strive to align and consolidate our service management systems to reduce duplication of effort and leverage the strengths of all team members
1 https://rac.berkeley.edu/racforum/racforum202209data.pdf
2 https://security.berkeley.edu/IS-3-informational-page
3 https://technology.berkeley.edu/strategic-plan/IS-12