Business Operations

Meet the Team

Terence Phuong, CFOTerence Phuong

Executive Director of Business Operations

View our org chart

What We Do

The Business Operations unit enables the Berkeley IT organization to strategically manage our resources and high-priority initiatives, optimize our day-to-day operations, and provide leadership with the metrics and data they need to make informed decisions.

Key Functions & Services

Administrative Support

Stephanie Dunn is the Admin Support Team Lead. Our Berkeley IT Admin Team assists with the following:

  • Project Support 

Billing & Voice Quality Assurance

Darin Clarke is the Manager of this team who works on recharges of Berkeley IT services to campus departments (plus other UC locations and non-UC affiliated entities). Examples of recharge services include (but are not limited to): AWS, Azure, Backup, CalShare, Cellular, Centrex, Data Center, Data Network, Database, Google Cloud, PBX, Premise Wiring, Software Sales, Storage, Unix, Virtual Machines, Wasabi, Web Platform, Windows, Zoom Upgrades, and more! 

Building & Equipment Management

Led by Chris Bartlett, Manager, this team provides the following services:

  • Coordination of daily operational building maintenance, Berkeley IT keys, and building access.
  • Serves as Berkeley IT inventory custodian (BETS).
  • Supervision of the Berkeley IT warehouse operations plus shipping and receiving.
  • Berkeley IT vehicle coordination (safety and maintenance).


Michelle Kresch is the Manager of this team of Department Budget Officers who: 

  • Manage the development and execution of the department service’s multi-year and annual budget plans. 

  • Advise Berkeley IT executive leadership on key budgetary decisions (e.g., allocating campus support), aligning resources, and suggesting budgetary trade-offs to meet the department’s strategic priorities.

  • Monitor budget-to-actuals updating the in-year forecast to provide real-time meaningful financial management reporting.

  • Process internal financial controls (e.g., SAS115, recharge) and ensure financial procedures are within compliance.

Project & Portfolio Management

Faye Snowden is the Director of the Technology Program Office (TPO) which plans, fosters, and coordinates strategic information technology (IT) projects that serve the needs of the campus community. The TPO provides expert, certified project managers who bring together people, processes, and resources to enable successful project outcomes. The team:

  • Manages Berkeley IT projects using proven practices.
  • Manages Berkeley IT’s portfolio.
  • Assists with non-Berkeley IT projects.
  • Communicates the value of Project Management and leads a community of practice.
  • Provides advice and consulting services.

Learn more about the TPO, submit a project idea, access project management resources, and meet the team

Strategic Sourcing & Procurement

Led by David Willson, Manager, this team focuses on delivering financial, risk management, and business enablement value. A foundational bias of the program is to leverage system-wide (and beyond) resources as fully as possible to conserve limited local resources to engage on local priorities. 

  • bIT Procurement services:
    • Process Purchase Orders
    • Execute Agreements
    • Manage Competitive Bids (RFx’s)
  • Manage the Campus IT Sourcing Portfolio and above-campus engagements.
  • Manage strategic supplier relationships.
  • Provide guidance to IT leadership on supplier management and negotiation planning.