About the Office of the CIO (OCIO)

These pages will be updated when we launch our new organization in January 2022. Learn more about our Organizational Design Project

Technology is essential to empowering UC Berkeley’s mission of research, teaching, and learning and the foundation to the academic and administrative operations of the campus. Information technology (IT) has the opportunity to directly impact the key goals of UC Berkeley’s strategic plan:

  • Enhancing student experiences to connect, discover, and engage with the campus and curricula and beyond; 

  • Supporting research for innovative solutions for global challenges; and

  • Embracing the spirit of entrepreneurship and the values of diversity and inclusion. In the OCIO, we carry this out through our core values

The Associate Vice Chancellor for IT and Chief Information Officer (CIO) is Berkeley’s senior information technology executive and is responsible for the oversight of the campus-wide information technology functions and strategy. Reporting to the Vice Chancellor for Administration with a dotted line to the Executive Vice Chancellor and Provost , the CIO advises the campus and partners on the general management of the campus operations by managing the OCIO division and by leveraging and leading IT partners across the campus, in collaboration with faculty, staff, and students. The CIO directly manages an operating budget of approximately $80 million which includes about $35 million of recharge revenue.

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Core Values

The OCIO/IST believes in and fosters a workplace environment where people can bring their diverse skills, perspectives, and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

In OCIO/IST, we honor and agree to uphold the campus Principles of Community. In addition, members of the OCIO/IST community have created and endorse the following values for our organization to augment and amplify the campus principles: 

  • We champion diversity. We believe that differences in experience, perspective and identity enliven and enrich our work, strengthen our solutions and services, and uphold our commitment to access and opportunity for all. We treat each other with respect and actively recognize each other for contributions towards creating a positive, inclusive work environment.

  • We act with integrity. We are honest, open, and transparent. We strive to do what is right for each other and the communities we serve. Our actions reflect a high ethical standard and commitment to equity.

  • We deliver. We take responsibility for our work and honor our commitments to each other, our customers and our organization by delivering high-quality, timely service. 

  • We innovate. We conceive new ways of doing things by listening to others’ ideas, remaining open-minded, fostering creative solutions, pushing our limits, and continually improving our processes.

Diversity, inclusion, and belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.

OCIO Departments & Functions | OCIO Org Chart

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Reimagining IT Strategic Plan

The OCIO serves as the primary owner of the Reimagining IT Strategic Plan which outlines a crisp vision of the IT environment needed to better serve our students, faculty, and staff. 

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IT Service Management (ITSM)

ITSM is a process-based practice intended to align the delivery of IT services with the needs of the University, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models.

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Our OCIO Communications team manages multiple channels of communication and information sharing among campus IT consumers, service providers, and strategic partners, to promote effective uses of technology for teaching, research, and public service.

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People, Performance & Business Operations

The People, Performance and Business Operations team manages the administrative services and general operations of the Information Services and Technology unit, including oversight of the people management, procurement, operational support, organizational development, strategic planning, and facilities functions. General management includes long and short-range planning in determining and balancing the mission with the departmental and campus-wide scope and impact.

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Finance & Budget

The finance team supports OCIO/IST with budgeting, financial management, and review services. 

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Strategic Technology Acquisition

Strategic Technology Acquisition enhances UC Berkeley's information technology environment at the enterprise level through the use of professional technology-acquisition practices. We focus on strategic technologies, products, and vendors, which are those deemed critical to carrying out UC Berkeley's mission of instruction, research, and public service. We provide direct support to campus managerial staff who are responsible for strategic technology implementations, work closely with Procurement Services, and maintain ongoing contacts with major technology vendors.

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IT Governance

We are in the process of establishing a new governance model around the Productivity
Suite set of applications and tools that includes representation from key campus stakeholders, including the ASUC.

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Technology Program Office (TPO)

The TPO plans, fosters, and coordinates IT projects that serve the needs of the campus community, provides expert project management for campus-wide technology implementation, and brings together people and resources to create innovative ways to apply technology to support the campus mission.

OCIO Areas of Oversight

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Enterprise Applications

Administrative IT Solutions provides application systems development and best practices for enterprise and unit-specific application software in support of administrative functions, academic functions, and public service. The Student Information Systems (SIS) team supports mission-critical academic and administrative processes such as admissions, financial aid, registration, enrollment, course management, advising, billing and payment, records, and more.

Go to the IT Service Catalog

Information Services and Technology (IST)

The OCIO provides global oversight of campus IT environments plus develops and disseminates technology standards, practices, and architecture through the IST division. IST is the operational arm of the CIO’s team and UC Berkeley’s central IT service organization providing IT services, systems, and support to a diverse group of campus and UC system stakeholders.

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Information Security Office (ISO)

ISO collaborates with partners across the Berkeley campus to monitor network activity for vulnerabilities and security incidents. The security team assesses data and systems to align with policies, provides a centralized authentication and authorization system, clarifies campus obligations needed to protect data and educates the community about information security.

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IT Client Services (ITCS)

IT Client Services (ITCS) provides technical support to over 30,000 customers in the campus community through the IT Service Desk, Device Provisioning, Device Support, Engineering and Security Teams. The Service Desk is available for support Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays) via phone at 510-664-9000 and responds to IT requestsusually within a business day.