Campus IT Infrastructure

Communications Infrastructure Design & Build

Bruce Lorenzen is the Manager of the Communications Infrastructure Design & Build team, responsible for the design and installation of the physical layer (telecommunications rooms, pathways, and cabling) for the campus in support of telephone and network services. They work with campus stakeholders to navigate complex changes to their existing systems, moves between buildings, and new building construction. The team also manages the installation of telephone and network cabling to jacks/ports in buildings.

Project managers, contractors, and design consultants should contact the CIDB group before beginning the design or planning of any projects that require fiber, internet, networking, telephones, security cameras, alarms, elevator 2-way communications, Wi-Fi, or other voice and data communications infrastructure. For any changes to existing buildings and all new construction, before you start your project, please do the following:

• Send an email with a description of your project to CIDB at cns-projects@berkeley.edu

• Follow established standards - All proposed building telecommunications design work must comply with Berkeley IT Telecommunication Standards. Contractors must review and plan to implement all applicable standards before the start of any project.

• Submit a Service Request if you need Premise Wiring - If you need a new telephone (voice) or network (data) jack/cable, please submit a Service Request in the Telecom Catalog

Communications & Network Services Support

This team provides stakeholder support with telecommunications services that facilitate the implementation of telecommunications services across the campus community. 

Services include:

• Consultation, Training, and Coordination of Telephone (Voice) and Network (Data) Service requests
• Cellular Services ( for use with cell phones, tablets, hotspots, etc.)
• E911 Administration
• Incident management
• Telephone and Network port Moves, Adds, and Changes (MAC)
• Voicemail provisioning
• VoIP Softphone Support
• Zoom Add-On Services - licensing and provisioning of this service. (This is the recharge Zoom service that departments pay for).

You can reach this team via email at telecom@berkeley.edu or call (510) 664-9000, options 2, 1 to speak to a consultant, Monday-Friday from 9 a.m. to 4 p.m.

Network Services

The Network Services team, led by Isaac Orr, Senior Manager, empowers students, faculty, and staff by providing them with access to the tools, resources, and information they need. They do this by implementing, managing, and maintaining services such as Internet connectivity, Wi-Fi, residential networking, and high-speed connectivity to support research. The team includes the following groups:

• Engineering and Specialized Services - Led by Sean Schluntz, this group designs, implements, and operates the campus data network backbone, and some complex and unique services such as:

• Security Video

• Wi-Fi

• Operations and Service Delivery - Led by Tim Behary, this group responds to incidents and problems with network services. It also installs and manages much of the infrastructure supporting end-user connectivity and important services such as DNS and DHCP, which are utilized by all network users. It includes a team of student employees.

Voice Services

Jovie Soliman is the manager responsible for providing telephone (voice) solutions to campus faculty, staff, and students. This team plays a crucial role in ensuring effective telephone (voice) communication solutions for the campus community, and provides the following:

• Voice Services Infrastructure Engineering

• Voice Service Management for:

• Campus Phones, including desk phones and soft phones.

• Emergency phones, including campus blue light phones, elevator phones, and alarm lines.

• Call Center support, using ACD (Automatic Call Distribution).

• Day-to-day operations, including installation and repair.

• Moves, Adds, and Changes (MAC)

• Incident Response

You can request Telephone (Voice) Services directly from the Telecom Catalog 

Led by Walter Stokes, Director, this team is responsible for managing the infrastructure, systems, and processes related to the data center, cloud operations, data management (including storage and backups), operating systems support, observability, and integration across various departments and functions within the institution.

Data Center

Ignacio Yanez is the manager of this team responsible for managing and maintaining the institution's data center infrastructure and services. The Data Center team provides a secure, reliable, and energy-efficient environment for hosting university-affiliated servers, storage, and other IT infrastructure. This service is designed to accommodate academic departments, research groups, and administrative units that require high-availability data center resources.

Data Center Colocation

Cloud Operations

Robert Amos is the Manager of this team responsible for managing and maintaining the institution's cloud computing infrastructure and services. As more colleges and universities adopt cloud-based solutions to support their academic, administrative, and research activities, the Cloud Operations team plays a crucial role in ensuring the reliability, security, and scalability of these cloud environments. Whether you need a fully managed on-premise private cloud environment or assistance in using one of the public cloud service providers, this team can help you get the computing power you need.

• bCloud - VPS - VMware (virtual servers)
• GCP
• AWS
• Azure

Explore all cloud options

Data Management

Laurie Graham is the manager of this team responsible for overseeing technology solutions that enable the collection, storage, organization, maintenance, and utilization of data across various departments and functions within the institution. Their primary goal is to ensure that data is managed effectively, securely, and in compliance with relevant policies and best practices.

• Database Services - The Database Administration (DBA) team offers complete database packages to support Oracle, SQL Server, Postgres, and MySQL. These service packages are designed to provide a low-cost solution to securely manage a variety of databases for campus customers.

• Resiliency & Risk Management - Provides consultation on IT resiliency, disaster recovery, and related services administered by Berkeley IT that are available to campus IT systems and service providers. IT disaster recovery (ITDR) is the process of regaining access and functionality to IT infrastructure after events that cause data loss and business disruption. This involves IT technologies and best practices that can prevent or minimize the impact of catastrophic events, within compliance of UCOP's IS-12 policy. This team works with systems located in the Earl Warren Data Center and facilitates use of the DR Site located at the San Diego Supercomputer Center (SDSC).

• Storage - The Storage & Backup team offers two data storage options depending on what type of access is needed: Storage Area Network (SAN) and Network Attached Storage (NAS). These are both highly available and highly scalable systems that are offered in two performance tiers: Performance and Utility.

• UC Backup provides a centralized, network-based backup and recovery service for computer systems on the UC Berkeley campus as well as servers at the San Diego Supercomputing Center (SDSC). It can help protect IT systems from critical data loss due to cybersecurity incidents, accidental file deletion or corruption, hard drive failure, system upgrade failure, etc.

Operating Systems Support

Patrick Pender is the Senior Manager overseeing the operations of the Observability and Operating Systems teams. These teams provide a wide array of services for campus IT customers, including infrastructure platform engineering and support, host and website monitoring, and other widely used services such as web hosting, directory services, and application/desktop virtualization.

• Unix/Linux Operations & Services

• Windows Operations & Services

• IT Monitoring & Alerting