Voice Operations, Products and Services provides the campus with analog and digital voice services, voicemail, wireless services and products, and assists with customer voice and data line changes. Request all services listed below directly from our Telecom Catalog:
- Add, Move, Change or Disconnect Services
- Billing: FAQs | Funding Changes | Service Ownership Name Changes
- Cellular (Wireless Phones)
- Desktop Phones & Voicemail
- E911: Voice Communications Campus Policy | UCPD Crime Prevention Unit
- Voice Project Requests
- VoIP: Avaya Workplace
- Zoom (Web and Video Conferencing)
Using the Telecom Catalog
The Berkeley IST Telecom Catalog is where you can order campus voice and data network services. Use your CalNet credentials to log into the Telecom Catalog then select "Service Catalog" from the left navigation bar to place your order. To see a list of all your IST Services in the Telecom Catalog, select "View My Dept's Services."
In order to place a change, move or delete a service you must have permissions for that processing unit. If you need assistance with access rights, please contact your department access rights administrator (ARA) for approval permission or have them place the request for you. You may also check our Telecom Catalog to find your designated ARA. Please login into the Telecom Catalog and on the left-hand navigation bar, select "Access Rights Administrators" under "Manage My Dept's Services" to find your appropriate ARA.
Telecom Catalog Training
We have developed some short training videos (each less than 4 minutes) to guide you through using the Telecom Catalog or use this handy printable guide.
- How to login
- How to assign new roles
- How to view and approve requests and stages
- How to review emails
- How to approve or reject requests
Technical Support
For quick answers to your questions, please search our Knowledge Base where you will find information on many technical topics. To open an incident, please send an email to telecom@berkeley.edu for help with any of the following:
- Voicemail password resets
- Repair for existing voice services
- Support for using voice services, e.g., Zoom or voicemail support
- Request consultation on voice and data network services
- General inquiries
After you send the email you will receive an incident request email acknowledgement from ServiceNow and our team will work through the issue with you. Once an incident is opened, the system issues a tracking number that can be used to follow your request until it is resolved. Comments can be added at any time for the analyst who is working on your incident. You also have the option to call 510-664-9000. Select options 2, 1 to speak to one of our consultants.
For student Telecom Services contact Student Technology Services.
E911
UCPD relies on accurate up to date E911 locations on campus, in case of an emergency this location information is provided through your desktop landline. Learn more:
