Support and Training

Support & Training icon

Technology support is available for all IT issues via email, phone, and our online knowledge base. Training is offered to students, faculty, and staff from a variety of campus resources. 

Academic Innovation Studio

The Academic Innovation Studio (AIS) is a campus resource center that brings together UC Berkeley instructors, researchers and service providers to foster innovation in teaching, learning, and research. Through partnerships with the Library, Center for Teaching and Learning, Digital Humanities and other campus groups, the AIS provides in-person support; hosts programs, events, and workshops; and connects faculty to one another across disciplines and departments. Keywords: faculty, instructor, researcher, teaching, consultation, in-person support, resources, programs, events, workshop
Educational Technology Services (ETS)

Advanced Desktop Support

Student Affairs Information Technology (SAIT) works in close coordination with Campus Shared Services (CSS) IT to provide desktop, laptop, printer and mobile device support to departments in the Division of Student Affairs for University approved devices. This includes support and training for the standard operation of PCs, Macs, and standard peripheral devices such as monitors, mice, and other computer-related devices. SAIT will attempt to resolve an incident for any device, however some non-standard device incidents may not be able to be resolved by SAIT.
Student Affairs Information Technologies (SAIT)

Application and Software Support

Student Affairs Information Technology (SAIT) provides standard software support for University approved applications. This includes MS Office, Google Apps, Adobe Products, and others. Additionally, SAIT provides unit specific software support for required applications that support local unit functionality within departments in Student Affairs. SAIT will attempt to resolve incidents for any software, however some non-standard software may not be able to be supported. Keywords: VendorApp, StarRez, Eatec, KineticX, Osnium, WebTMA
Student Affairs Information Technologies (SAIT)

Applications Support

Campus Shared Services IT (CSS IT) provides assistance and troubleshooting with the following Campus Business applications: Adobe, BearBuy, BFS/BAIRS, Box, Cal Answers, CalPlanning, CalTime, Google Apps (bCal, bMail, bDrive), and MS Office. Keywords: bConnected, email, bMail, bCal, bDrive, Google, applications, Adobe, BearBuy, BFS, BAIRS, CalPlanning, support, help, service desk, helpdesk
Campus Shared Services (CSS) IT

Assistive Technology

Assistive Technology offers a variety of tools to assist Berkeley instructors and students who require adaptive or assistive technology for teaching and learning including assistive listening technology, ADA computers and software, plus alternative media conversion. Assistive Technology is a part of the ETS effort seeking to allow our services to be accessible to all students, faculty, and staff using our online systems, computer facilities, and general assignment classrooms on campus.
Educational Technology Services (ETS)

Classroom Technology Support

Classroom Tech Support (CTS) is your General Assignment Classroom (GAC) AV support team. CTS provides on-call help, GAC technology orientations, and equipment consultations. CTS supports the use of up-to-date and accessible technology in UC Berkeley’s General Assignment classrooms.

The Classroom Technology support team seeks to assist your technical needs so that your class sessions may progress smoothly and uninterrupted. In the case that something does not go as planned, we are committed to providing full support until the issue is resolved.

Educational Technology Services (ETS)

Computer Facilities

Computer facilities or labs are located across campus and available to students, staff, and instructors who need access to computers, specific software, or printing.

See table for service provider information.

Computer or Tablet Purchasing

The Campus Shared Services IT (CSS IT) Procurement and Provisioning team is available to help with computer or mobile device product recommendations, cost effective purchasing, and timely product delivery. Keywords: computer, desktop, Dell, Apple, Mac, Lenovo, Acer, laptop, iPad, mobile, Microsoft Surface, hardware, device, disk drive HDD, SSD, tablet, cell phone, printer, HP, MFD, Xerox, Ricoh, Brother
Campus Shared Services (CSS) IT

Device Support

Campus Shared Services Information Technology (CSS IT) provides the following device support:

Campus Shared Services (CSS) IT

Divisional Network Support

Student Affairs Information Technology (SAIT) provides network support services for the Student Affairs division in all of its physical locations and provides direct network design, physical management, and support for the Residential network. Support includes support of incidents for wired and wireless networking. SAIT also supports firewalls management and configurations of networks to support routing of transactions. Keywords: residential, network, wireless, wired
Student Affairs Information Technologies (SAIT)

General IT Consulting

Campus Shared Services IT (CSS IT) provides general IT-related consulting for certain departments on campus. These services include:

  • Project planning for desktop migrations;
  • Consulting with users on best practices on desktop support and making recommendations for infrastructure services;
  • Coordinating with appropriate IT Service provider outside CSS (e.g. networking, security, telecom, etc.).
Keywords: IT consult, assessment, assess, appraise, consultation, kb, knowledge base, FAQ information, routing, triage, ticket
Campus Shared Services (CSS) IT

Gradescope

Gradescope is a suite of tools designed to accommodate a common grading workflow. Students or instructors scan and upload their homework or exams. Instructors and GSIs create a living rubric used for grading that allows for speedy grading of large courses. The Gradescope software can reveal valuable statistics about student work and provide a path for students to request re-grades of questions.

Educational Technology Services (ETS)

Moffitt Makerspace

Moffitt Makerspace is a general access Makerspace located on the first floor of Moffitt Library. Operated primarily by student staff, the Makerspace features support for core maker activities such as CAD design, 3D printing, digital prototyping with digital components (e.g., Arduino, Raspberry Pi), as well as traditional craft and hand tool based design activities for wood and fabrics. It also offers training workshops to help and guide students learning both the basics (e.g.

Educational Technology Services (ETS)

Residential Student Computing Labs

Student Affairs Information Technology's (SAIT) student Desktop Administrator team manages the technology available in the Residence Hall student computing centers, including specialized software and hardware including desktop workstations, remote wireless printing, and multi-function devices. Keywords: help desk, helpdesk, IT support, troubleshooting
Student Affairs Information Technologies (SAIT)

Student Tech Support

Student Affairs IT (SAIT) provides full-service tech support for undergraduate and graduate students free of charge. Students can bring their devices and questions to the Student Tech Helpdesk, with locations at Moffitt Library (4th Floor entrance) and in each residence hall unit. All locations are open to UC Berkeley undergraduate and graduate students. Get Tech Support. Keywords: help desk, helpdesk, IT support, troubleshooting, computer problems
Student Affairs IT (SAIT)