Support and Training

Support & Training icon

Technology support is available for all IT issues via email, phone, and our online knowledge base. Training is offered to students, faculty, and staff from a variety of campus resources. 

Academic Innovation Studio

The Academic Innovation Studio (AIS) is a campus resource center that brings together UC Berkeley instructors, researchers and service providers to foster innovation in teaching, learning, and research. Through partnerships with the Library, Center for Teaching and Learning, Digital Humanities and other campus groups, the AIS provides in-person support; hosts programs, events, and workshops; and connects faculty to one another across disciplines and departments.
Educational Technology Services (ETS)

Ally

Ally is a set of tools within bCourses that helps make course content more accessible by allowing students and instructors to convert files to HTML, EPUB, electronic braille or MP3 (audio). The Ally tool also provides instructors with visual indicators gauging the accessibility of source files and assigns an accessibility score to each uploaded file. Additionally, we are beta testing a translation tool within Ally that automatically translates course documents into over 30 languages.
Research, Teaching, and Learning (RTL) - Digital Learning Services (DLS)

Application Support

UC Berkeley students, faculty, and staff have several options for getting help with installing, using, or troubleshooting various application. Find the application you want assistance with and contact the service provider listed in the table below.

See table for service provider information.

Assistive Technology

Assistive Technology offers a variety of tools to assist Berkeley instructors and students who require adaptive or assistive technology for teaching and learning including assistive listening technology, ADA computers and software, plus alternative media conversion. Assistive Technology is a part of the ETS effort seeking to allow our services to be accessible to all students, faculty, and staff using our online systems, computer facilities, and general assignment classrooms on campus.
Educational Technology Services (ETS)

Classroom Technology Support

Classroom Tech Support (CTS) is your General Assignment Classroom (GAC) AV support team. CTS provides on-call help, GAC technology orientations, and equipment consultations. CTS supports the use of up-to-date and accessible technology in UC Berkeley’s General Assignment classrooms.

The Classroom Technology support team seeks to assist your technical needs so that your class sessions may progress smoothly and uninterrupted. In the case that something does not go as planned, we are committed to providing full support until the issue is resolved.

Educational Technology Services (ETS)

Computer Facilities

Computer facilities or labs are located across campus and available to students, staff, and instructors who need access to computers, specific software, or printing.

See table for service provider information.

Computer or Tablet Purchasing

Do you need to buy or replace a computer? To make ordering easier, IT Client Services maintains an inventory of standard equipment available for faculty and staff. We handle your order from start to finish, which means we can deliver your computer and have it up and running that much faster!

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IT Client Services

Device Support

For faculty and staff needing assistance with setting up a new device, installing hardware, having printer issues, or other technical troubleshooting, IT Client Services is here to help. Students can get technical support from Student Technology Services by calling or visiting the Helpdesk online or in-person during office hours held at Moffitt Library.

IT Client Services

General IT Consulting

IT Client Services provides general IT-related consulting for certain departments on campus. These services include:

  • Project planning for desktop migrations;
  • Consulting with users on best practices on desktop support and making recommendations for infrastructure services;
  • Coordinating with appropriate IT Service provider (e.g. networking, security, telecom, etc.).
IT Client Services

Gradescope

Gradescope is a suite of tools designed to accommodate a common grading workflow. Students or instructors scan and upload their homework or exams. Instructors and GSIs create a living rubric used for grading that allows for speedy grading of large courses. The Gradescope software can reveal valuable statistics about student work and provide a path for students to request re-grades of questions.

Research, Teaching, and Learning (RTL) - Digital Learning Services (DLS)

Moffitt Makerspace

Moffitt Makerspace is a general access Makerspace located on the first floor of Moffitt Library. Operated primarily by student staff, the Makerspace features support for core maker activities such as CAD design, 3D printing, digital prototyping with digital components (e.g., Arduino, Raspberry Pi), as well as traditional craft and hand tool based design activities for wood and fabrics. It also offers training workshops to help and guide students learning both the basics (e.g.

Educational Technology Services (ETS)

Student Tech Services

Student Tech Services supports students by ensuring they have reliable network access and knowledgeable, friendly, and responsive technical support. We staff free drop-in helpdesk support in various campus locations to assist all undergraduate and graduate students with resolving connectivity issues, installing free software, removing malware, fixing iClickers, finding printing resources, ensuring good information security, and utilizing legal services to get their music, movies, and other media.
Student Affairs Information Technologies (SAIT)