Support and Training

Support & Training icon

Technology support is available for all IT issues via email, phone, and our online knowledge base. Training is offered to students, faculty, and staff from a variety of campus resources. 

Academic Innovation Studio

The Academic Innovation Studio (AIS) brings together faculty, researchers, graduate student instructors, and service providers to inspire and support experimentation, connect people, and share ideas. Part of Research, Teaching, and Learning (RTL) in the Division of the Vice Provost for Undergraduate Education, the AIS serves instructors and researchers across the entire campus community.

Come to the AIS to:

Connect to peers, particularly across disciplines Connect to campus resources and services Learn about and share novel and interesting ideas/approaches/tools Engage with...
Research, Teaching, and Learning

Application Support

UC Berkeley students, faculty, and staff have several options for getting help with installing, using, or troubleshooting various application. Find the application you want assistance with and contact the service provider listed in the table below.

Which application do you need help with? IT Client Services Student Affairs IT (SAIT) Applications supported

We provide faculty and staff...

See table for service provider information.

Computer Facilities

Computer facilities or labs are located across campus and available to students, staff, and instructors who need access to computers, specific software, or printing.

Locations & Services Options Campus Libraries Open Computing Facility (OCF) University Village Computer Center Description Each campus library location offers public computers that have access to library materials and the...
See table for service provider information.

Computer Hardware Purchasing

Do you need to buy or replace a computer? To make ordering easier, IT Client Services maintains an inventory of standard equipment available for faculty and staff. We handle your order from start to finish, which means we can deliver your computer and have it up and running that much faster!

Get Started Browse to select the equipment you would like to order;...
Berkeley IT | Campus IT Experience | IT Client Services

Device Services, Support, and Troubleshooting

For faculty, staff, and student employees needing assistance with a support-eligible University-owned device, productivity software suites, and general IT consultation services. Students can get technical support from the Student Tech Services Helpdesk.

Services

ITCS provides a variety of device support services, including:

Computer deployment and setup with the Berkeley Desktop Connecting to a printer Assisting with connecting supported devices to the Campus...
Berkeley IT | Campus IT Experience | IT Client Services

General IT Consulting

IT Client Services provides general IT-related consulting for certain departments on campus. These services include:

Project planning for desktop migrations; Consulting with users on best practices on desktop support and making recommendations for infrastructure services; Coordinating with appropriate IT Service provider (e.g. networking, security, telecom, etc.).
Berkeley IT | Campus IT Experience | IT Client Services

Student Helpdesk and Technology Resource Promotion

The Student Helpdesk supports students by ensuring they have reliable network access and knowledgeable, friendly, and responsive technical support. We provide free drop-in support in various campus locations to assist all undergraduate and graduate students with resolving connectivity issues, installing free software, removing malware, fixing iClickers, finding printing resources, ensuring good information security, and utilizing legal services to get their music, movies, and other media.

Resources...

Student Affairs Information Technologies (SAIT)

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