Organizational Design Project

In October 2020, we kicked off our Organizational Design Project (ODP) to create an organization that is positioned to both manage the impacts of the campus financial situation and is prepared to strategically meet the needs of our institution going forward. 


Build an agile central IT organization that serves as a strategic partner with the UC Berkeley community to efficiently deliver campus IT services. Create a structure and culture that is inclusive, actively embraces diversity and equity, where IT professionals can do their best work.

Status: Dec. 16, 2021

We officially launched our Berkeley IT organization at the Dec. 16 All Staff Update! ICYMI: All staff slide deck | zoom recording

To date, all new project-critical roles have been filled. Welcoming Wes Johnson as our new Executive Director of Campus IT Experience and Michelle Marquez, as our new Director of People, Performance rounds out our Executive Leadership Team (ExLT). 

We have completed our new organizational design down to each and every individual contributor, for the entire Berkeley IT organization (see org chartview status of open positions)

How we met our ODP objective:


  • Developed our Agile Collaborative Team (ACT) framework. A cross-functional team charged with exploring a critical strategic challenge that will transform the way we work and/or deliver services.

  • Reorganized our functions to enhance synergies and be more agile in our delivery of services.

  • Created a collaborative leadership model that empowers decision-making at the right level.

Strategic Partner

  • Launched the Campus IT Experience unit.

  • Created a new ITSM group to support best practices.

  • Created the Technology Leadership Council to engage our partners.

  • Supported an IT Community Council “reboot” to broaden impact and connection.


  • Centralized billing under Business Operations and investing in new technology solutions to streamline processes.

  • Initiated the move towards the full consolidation of our Service Desk and Tier 1 operations.

  • Renewed focus on and investment in IT service management.

Diversity, Equity, Inclusion & Belonging

  • Brought in a consultant to help us meet our commitment to using a DEIBJ lens throughout the ODP process.

  • Partnered with the Action Team for feedback throughout the process.

  • Created a new People, Performance and Culture unit that reports directly to the CIO.

  • Realignments made to job titles to bring equity and consistency across our organization.

  • Created a full-time “Culture Officer” role dedicated to DEIBJ work.

  • Continued to strengthen our hiring practices with a focus on DEIB.

Best Work

  • New unit People, Performance and Culture that reports directly to the CIO.

  • A focus on professional development and creation of a position to support career growth across bIT.

  • Moved to funding all professional development centrally to ensure all staff have access to the training they want and need.

  • Organized staff in ways that will strengthen and improve operations and service delivery.

Next steps:

  • Org Chart- please familiarize yourself with our new org chart. Additional work being finalized, now and into the new year, is adjusting the reporting and budgeting structure to reflect our new organization.

  • Brand Guide - everything you need to know about our new org, our mission, core values, wordmark, graphics, and a communications toolkit with branded templates.

  • Handbook - provides more detail on how we work together and is a great resource for all staff to use as an ongoing reference.

  • Transition Checklist - list of items for everyone to review and make updates accordingly.

We will kickoff the new year announcing our new bIT org to faculty and staff campus-wide as our ODP work has now reached Phase 5. Launch, Learn, Course Correct

ODP Timeline

final ODP timeline

Phase 4 Detailed Design: Workstream Schedule

Phase 4 Detailed Workstreams

ODP Process Advisory Committee (ODP PAC)

This committee advises the CIO on the project’s process but does not make decisions about the future organization or personnel assignments.

Jenn Stringer

AVC for IT and CIO

David Greenbaum

Project Consultant

Liz Marsh

Executive Director of Strategy & Partnerships and Chief of Staff

Liz Marsh

Executive Director of Business Operations

Gert Reynaert

Project Manager

ODP Project Team

This team supports the project through phase two to gather and analyze information about organizational strengths and weaknesses and campus IT services and functions.

David Greenbaum

Project Consultant

Gert Reynaert

Project Manager

Rita Rosenthal

Communications Manager

Clarissa Fermin

Administrative Officer

Stephanie Dunn

Executive Assistant

Isaac Mankita

Business and Finance Analyst


If you have questions not already addressed in the FAQs, please send them to Gert Reynaert