Network, Voice and Connectivity

Network, Voice and Connectivity

Network services designs, installs, and operates the campus data network and related systems. Voice Operations, Products and Services provides the campus with analog and digital voice services, voicemail, wireless services and products, and assists with customer voice and data line changes.

Avaya Workplace VoIP

Avaya Workplace uses VoIP (Voice over Internet Protocol) which allows you to use your computer or smartphone to make or receive calls from your campus phone number, anywhere in the world! Avaya Workplace gives you the flexibility to use the telephone that works best for you whether you are on campus, at home, in a temporary office, or in a remote location.

Key Features Utilizes your campus phone number, at no additional cost (requires a digital PBX line). Voicemails go to your existing voicemail box. Protects your privacy: callers see your campus phone number as the Caller ID instead...
Information Services and Technology (IST) - Infrastructure Services & Telecommunications, Telecom (Voice Products and Services)

Cellular (Wireless) Phones

We offer a variety of cellular products from our approved University vendors. AT&T and Verizon Wireless are the exclusive providers of our cellular devices and plans offered through IST for University-owned cell phones.

Steps to Order or Upgrade Your Cellular Phone Explore your options: AT&T Cellular Plans and Device Pricing Verizon Cellular Plans and Device...
Information Services and Technology (IST) - Infrastructure Services & Telecommunications, Telecom (Voice Products and Services)

Design and Project Management

The Design and Project Management team (DPM) is responsible for the design and installation of the physical-layer (telecommunications rooms, pathways, and cabling) for the campus in support of voice and data services. We help campus customers navigate complex changes to their existing systems as well as moves between locations. We also manage the day-to-day installation of voice and data cabling to the station jack.

Before You Start Your Telecommunications Project Contact DPM - Project managers, contractors, and design consultants should contact the DPM group before...
Information Services and Technology (IST) - Infrastructure Services & Telecommunications

Desktop Phones & Voicemail

The Telecom team can help you with analog and digital voice services and products, voicemail, and assists with customer voice and data line changes. Request all services listed below directly from our Telecom Catalog. Phone Line Options: PBX & Centrex CalPBX Phone Lines

PBX stands for Private Branch Exchange, which is a private telephone network used at UC Berkeley. Using the PBX phone system allows communication internally (on-campus calls) and externally (with the outside world), using different communication...

Information Services and Technology (IST) - Infrastructure Services & Telecommunications, Telecom (Voice Products and Services)

Network Operations and Services

The Network Operations and Services (NOS) group designs, installs, and operates the campus data network and related systems. We provide connectivity throughout campus, including within the Data Center, plus off-campus locations of University departments. We also manage the interconnection between the campus and regional and national research networks as well as connectivity to the public Internet. The NOS group collaborates with other groups within the IST Telecommunications organization to provide end user connectivity and network services, includingWi-Fi and wired network connections....

Information Services and Technology (IST) - Infrastructure Services & Telecommunications, Telecom (Network Operations and Services)

Voice Operations, Products and Services

Voice Operations, Products and Services provides the campus with analog and digital voice services, voicemail, wireless services and products, and assists with customer voice and data line changes. Request all services listed below directly from our Telecom Catalog:

Add, Move, Change or Disconnect Services Billing: FAQs |...
Information Services and Technology (IST) - Infrastructure Services & Telecommunications, Telecom (Voice Products and Services)

Wi-Fi Services

Wi-Fi connectivity is generally available throughout most buildings on campus as well as in UC Berkeley-affiliated buildings located off-site with an expansion effort underway. For the best connection, eduroam is the primary Wi-Fi service for access to the campus network (be sure to drop Airbears or other options in your list). It provides access to all students, faculty, and staff. Short-term...

Information Services and Technology (IST) - Infrastructure Services & Telecommunications, Telecom (Network Operations and Services)