Consulting and Development

Consulting & Development icon

From offering advice on the purchase of computers and computer-related products to device support, to working with experts to understand the best ways to use the technology, teams are available to help answer questions and provide guidance to help you make the most of campus IT. 

Academic Innovation Studio

The Academic Innovation Studio (AIS) is a campus resource center that brings together UC Berkeley instructors, researchers and service providers to foster innovation in teaching, learning, and research. Through partnerships with the Library, Center for Teaching and Learning, Digital Humanities and other campus groups, the AIS provides in-person support; hosts programs, events, and workshops; and connects faculty to one another across disciplines and departments. Keywords: faculty, instructor, researcher, teaching, consultation, in-person support, resources, programs, events, workshop
Educational Technology Services (ETS)

Application Development

Student Affairs Information Technology provides consulting services for application needs to departments in the Division of Student Affairs. SAIT provides custom application development, vendor solution support, data integration support, and application security review services.
Student Affairs Information Technologies (SAIT)

Cloud Resource Center

The Cloud Resource Center (CRC) is a set of materials and tools that will help campus determine whether to use the cloud for a particular business or technical use case and, if so, how to do so. The CRC is always evolving and we hope it will become a focal point for a cloud community of practice where campus can share questions, answers, resources, and activities.

Information Services and Technology (IST)

Database Administrative Services

The IST Database Administration (DBA) team offers complete packages of hardware, database software, database administration, and system administration in support of your data(base) needs. We have developed our database service packages to:

Information Services and Technology (IST) - Data & Platform Services

Device Support

For facuty and staff needing assistance with setting up a new device, installing hardware, having printer issues, or other technical troubleshooting, we are here to help. Students can get technical support by calling or visiting the Helpdesk online or in-person during office hours held at Moffit Library and at each residence hall's Academic Center.

Campus Shared Services (CSS) IT

File Storage and Collaboration

UC Berkeley students, faculty, and staff have several campus-supported options for file storage and collaboration needs. The information below can help you decide which option may work best for your needs.

Questions to Consider

See table for service provider information.

General IT Consulting

Campus Shared Services IT (CSS IT) provides general IT-related consulting for certain departments on campus. These services include:

  • Project planning for desktop migrations;
  • Consulting with users on best practices on desktop support and making recommendations for infrastructure services;
  • Coordinating with appropriate IT Service provider outside CSS (e.g. networking, security, telecom, etc.).
Keywords: IT consult, assessment, assess, appraise, consultation, kb, knowledge base, FAQ information, routing, triage, ticket
Campus Shared Services (CSS) IT

Information Security Support

The Information Security and Policy team are available for consultation on various issues related to information security: educating the campus community about privacy and security policies, practicing cyber self-defense, using available security tools, being alert to potential danger signs, reporting unusual behaviors, and taking corrective action when necessary.

Information Security and Policy

IT Business Continuity

Information Services and Technology (IST) Business Continuity delivers IT resiliency, business continuity solutions and services for campus applications administered by IST, both locally and at UC Berkeley’s fail-over site, the San Diego Supercomputer Center (SDSC). Business continuity is defined as keeping the enterprise functional no matter where it is being executed, locally or remotely, and ensures that the enterprise functionality will be available to its customers and users at all times. There are three components to business continuity:

Information Services and Technology (IST) - Infrastructure Services

Project Management

Faculty and staff have access to project management consulting services to help:

  • Manage IT projects using recommended campus methodologies.
  • Maximize the benefits of project investments and minimize the risks.
  • Manage and communicate the status of the projects in the IST Service Portfolio.

Services are provided either free of charge or at the current recharge rate, depending upon the scope of the work.

Technology Program Office

Research Data Management (RDM)

Research data management covers a full lifecycle of activities related to research data, from the proposal and data management plan, through collaboration, sharing, and curation, to preservation, discovery and reuse. Research data is broadly defined to include the digital inputs to and products of research performed in all campus disciplines.
Research IT, The Library

Research IT Consulting

Research IT's consultant teams feature expertise in a range of research technologies, and domain expertise (e.g., statistics, genomics, nuclear engineering, etc.). From identifying computing and data management solutions that best address the needs of a large science project to discussing how to leverage different compute environments on and off campus, Research IT consultants can help faculty, students, postdocs, and research staff work through common and less-common situations at the intersection of research and technology, with an emphasis on computation and research data management.
Research IT

SaaS Consultation and Assistance

Information Services and Technology (IST) Administrative IT Solutions assists departments in the implementation of Software as a Service (SaaS) solutions and third party vendor solutions. Services include evaluation of the software, integration support, resource contracting, and other technical implementation details. We will also consult on Application System Implementations. Keywords: software, service, SaaS, development, consultation, advice, assistance, cloud, vendor, solution, management
Information Services and Technology (IST) - Administrative IT solutions

Security Consultation

SAIT is responsible for ensuring the quality of Student Affairs computing environments and systems and specifically for protecting student data. The Chief Security Officer (CSO) is available to assist in assessing current business process, changes to business rules / environments, and can consult with you about specific business needs and risks. Additionally, the CSO provides partnership and coordination in working with campus auditors and outside consultants.
Student Affairs Information Technologies (SAIT)

Server System Administration (Linux)

The IST UNIX team offers managed systems administration for IST-hosted Linux servers located in the UC Berkeley and San Diego Super Computing Center data centers. This service is offered at a Standard (business hours) or Extended (24x7) level.

Comparison of Features for Each Support Level

Information Services and Technology (IST) - Data & Platform Services

Server System Administration (Windows)

The IST Windows Team offers administration options for servers located in the Data Center's of UC Berkeley and the San Diego Super Computing Center. There are two support levels offered: Standard and Extended.

Comparison of Features for Each Support Level

Information Services and Technology (IST) - Infrastructure Services

Summer Conference IT Support

Student Affairs Information Technology (SAIT) provides technical support for summer conferences run by RSSP, including setup and management of computing labs and distributed print kiosks and registration of network devices.
Student Affairs Information Technologies (SAIT)