Device Support

Device Support icon

Technical support is available to help troubleshoot and repair computer issues, mobile devices, printer issues, and more.

Advanced Desktop Support

Student Affairs Information Technology (SAIT) works in close coordination with Campus Shared Services (CSS) IT to provide desktop, laptop, printer and mobile device support to departments in the Division of Student Affairs for University approved devices. This includes support and training for the standard operation of PCs, Macs, and standard peripheral devices such as monitors, mice, and other computer-related devices. SAIT will attempt to resolve an incident for any device, however some non-standard device incidents may not be able to be resolved by SAIT.
Student Affairs Information Technologies (SAIT)

Computer Facilities

Computer facilities or labs are located across campus and available to students, staff, and instructors who need access to computers, specific software, or printing.

See table for service provider information.

Computer or Tablet Purchasing

The Campus Shared Services IT (CSS IT) Procurement and Provisioning team is available to help with computer or mobile device product recommendations, cost effective purchasing, and timely product delivery. Keywords: computer, desktop, Dell, Apple, Mac, Lenovo, Acer, laptop, iPad, mobile, Microsoft Surface, hardware, device, disk drive HDD, SSD, tablet, cell phone, printer, HP, MFD, Xerox, Ricoh, Brother
Campus Shared Services (CSS) IT

Device Security (BigFix)

BigFix (formerly called TEM) is the endpoint management system leveraged centrally by EEI and locally by departmental IT partners to improve the security posture of the UC Berkeley network, help simplify systems lifecycle management, provide machine inventory for data driven decisions, and reduce common IT tasks for overall time savings.
Information Services and Technology (IST) - Endpoint Engineering and Infrastructure (EEI)

Device Support

Campus Shared Services Information Technology (CSS IT) provides the following device support:

Campus Shared Services (CSS) IT

Instructional Equipment Checkout

Instructional Equipment Checkout provides instructors additional technology beyond the standard equipment in General Assignment and department classrooms across UC Berkeley. If you are assigned to a general assignment or department classroom and you need additional technology, ETS can help. We provide equipment checkout to supplement the standard General Assignment technology and provide solutions for other rooms that might require display (AV) or other technology.

Educational Technology Services (ETS)

Software Central

Software Central provides a consolidated listing of software products available for instruction, research, and course work. UC Berkeley faculty, staff, and students in need of software for both institutional and personal use should check out what's available at software.berkeley.edu, where you'll find information on licensing, downloading software, eligibility, cost and more. Keywords: software, applications, installs, downloads, tools, supported, managed, device, site, campus, central license, key, activation, code
Information Services and Technology (IST) - Architecture, Platform and Integration

Student Tech Support

Student Affairs IT (SAIT) provides full-service tech support for undergraduate and graduate students free of charge. Students can bring their devices and questions to the Student Tech Helpdesk, with locations at Moffitt Library (4th Floor entrance) and in each residence hall unit. All locations are open to UC Berkeley undergraduate and graduate students. Get Tech Support. Keywords: help desk, helpdesk, IT support, troubleshooting, computer problems
Student Affairs IT (SAIT)

The Berkeley Desktop

The Berkeley Desktop provides a reliable, secure, and integrated computing environment that reduces the amount of time faculty and staff spend maintaining their UC Berkeley-owned computers. The Berkeley Desktop will configure a desktop or laptop computer with its operating system and standard software. A Berkeley Desktop configured computer provides a standard environment combined with automated maintenance which means you:
  • See fewer problems.
  • Have more security to defend against cyber attacks.
  • Are able to get help faster.
Information Services and Technology (IST) - Architecture, Platform and Integration