Device Support

Device Support icon

Technical support is available to help troubleshoot and repair computer issues, mobile devices, printer issues, and more.

Berkeley Desktop

Berkeley Desktop provides a reliable, secure, and integrated computing environment that reduces the amount of time faculty and staff spend maintaining their UC Berkeley-owned computers. Berkeley Desktop will configure a desktop or laptop computer with its operating system and standard software. A Berkeley Desktop configured computer provides a standard environment combined with automated maintenance which means you: See fewer problems; Have more security to defend against cyber attacks; Are able to get help faster; and, Experience less down time.
IST - Infrastructure Services & Telecommunications, Endpoint Operations and Services (EOS)

Berkeley Mobile App

The UC Berkeley Mobile app is your go-to for navigating campus and tapping resources. It provides easy access to pandemic tools you need like the Daily Symptom Screener, COVID-19 testing options, and other information to help you navigate the physical campus safely. Think of it as the on-the-go companion to the campus coronavirus website. We are continuously improving the app to support a safe return to campus for students, faculty, and staff.

Get the App

If you plan to visit campus, be sure to download the...

Information Services and Technology (IST) - Architecture, Platform and Integration

Cellular (Wireless) Phones

We offer a variety of cellular products from our approved University vendors. AT&T and Verizon Wireless are the exclusive providers of our cellular devices and plans offered through IST for University-owned cell phones.

Steps to Order or Upgrade Your Cellular Phone Explore your options: AT&T Cellular Plans and Device Pricing Verizon Cellular Plans and Device...
Information Services and Technology (IST) - Infrastructure Services & Telecommunications, Telecom (Voice Products and Services)

Computer Facilities

Computer facilities or labs are located across campus and available to students, staff, and instructors who need access to computers, specific software, or printing.

Locations & Services Options Campus Libraries Open Computing Facility (OCF) Residential Academic Centers Description Each campus library location offers public computers that have access to library materials and the...
See table for service provider information.

Computer Hardware Purchasing

Do you need to buy or replace a computer? To make ordering easier, IT Client Services maintains an inventory of standard equipment available for faculty and staff. We handle your order from start to finish, which means we can deliver your computer and have it up and running that much faster!

Get Started Browse to select the equipment you would like to order;...
IT Client Services

Device Security (BigFix)

BigFix (formerly called TEM) is the endpoint management system leveraged centrally by EOS and locally by departmental IT partners to improve the security posture of the UC Berkeley network, help simplify systems lifecycle management, provide machine inventory for data driven decisions, and reduce common IT tasks for overall time savings. EOS offers a Patching Service for supported Windows and Mac operating systems and commonly used applications, Self-Service Installations for a growing software library, Anti-Virus Management, and an assortment of optimizations to enhance the usability and...
IST - Infrastructure Services & Telecommunications, Endpoint Operations and Services (EOS)

Device Services, Support, and Troubleshooting

For faculty, staff, and student employees needing assistance with a support-eligible University-owned device, IT Client Services is here to help. Students can get technical support from the Student Tech Services Helpdesk.

Services

ITCS provides a variety of device support services, including:

Computer deployment and setup with the Berkeley Desktop Connecting to a printer Network configuration Software installation Erasure of a hard drive for disposal Remote...
IT Client Services

Instructional Equipment Checkout

Instructional Equipment Checkout provides instructors additional technology beyond the standard equipment in General Assignment and department classrooms across UC Berkeley. If you are assigned to a general assignment or department classroom and you need additional technology, ETS can help. We provide equipment checkout to supplement the standard General Assignment technology and provide solutions for other rooms that might require display (AV) or other technology. Additionally, we also provide Assistive Technology equipment to support students who require assistive listening...

Educational Technology Services (ETS)

Remote Support Tools

The ability to offer remote technical support to campus customers is a critical component of any help desk team. Having tech teams be able to see and control devices of their customers remotely is at the core of being able to troubleshoot and ultimately help rectify technical issues as they arise. Remote support empowers help desks, service desks, or local IT staff to support Windows and Macs to better serve their staff, faculty, or student customers. Below is a comparision of the three most widely used remote support tools available on campus.

Remote Support Tool Comparison Which...
See table for service provider information.

Software@ Berkeley

Software @ Berkeley (previously Software Central) provides comprehensive listing of campus-licensed software available for both institutional and personal use. UC Berkeley faculty, staff, and students in need of software can view everything currently available in our Software Catalog, plus information on licensing, downloading software, eligibility, cost and more.

Resources

Adobe Creative Cloud (e.g....
Information Services and Technology (IST) - Productivity and Collaboration Services

Student Helpdesk and Technology Resource Promotion

The Student Helpdesk supports students by ensuring they have reliable network access and knowledgeable, friendly, and responsive technical support. We provide free drop-in support in various campus locations to assist all undergraduate and graduate students with resolving connectivity issues, installing free software, removing malware, fixing iClickers, finding printing resources, ensuring good information security, and utilizing legal services to get their music, movies, and other media. The student helpdesk team also manages the technology available in the Residence Hall student computing...
Student Affairs Information Technologies (SAIT)