Systems and Data Infrastructure

Systems & Data Infrastructure icon

We provide core infrastructure technology services to UC Berkeley and other UC campuses; a common, reliable, standards-based technical environment, and cyber-infrastructure for research and education.

CalNet Active Directory (AD)

Joining the Campus’ Windows Active Directory Infrastructure gives a group the benefits of integration with many UC Berkeley systems while allowing it to retain considerable autonomy in its local domain.

IST Data & Platform Services manages the UC Berkeley Active Directory to address issues such as:

Location-independent access to resources; and Microsoft Windows platform manageability and security. Key Features of the Service Managed Infrastructure: IST Data & Platform Services manages and supports the Windows AD infrastructure including domain...
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CalNet AD Key Management Server (KMS)

The Key Management Server (KMS) service is offered to CalNet AD campus customers to activate current versions of Windows and Office.

The KMS service will activate the following x86 or x64 versions of Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows 8.1, and Windows 10:

Windows Server 2012 All Editions Windows Server 2016 All Editions Windows Server 2019 All Editions Windows 8.1 Windows 10

The KMS service will activate the following versions of Office:

Office 2013 Office 2016 Office 2019
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Citrix

Citrix services are intended for UC Berkeley enterprise applications. Citrix provides a secure one-stop shop for certain UC Berkeley applications not installed on your computer (e.g. CalPlanning). This eliminates compatibility and security issues, such as the need to run a specific web browser version for each application.

The Citrix Receiver replaces the traditional Remote Desktop Connection. It provides better scalability and a more consistent user experience between Mac, Windows, Linux and other devices.

Requirements

Requests will be reviewed and...
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Cloud Computing Virtual Private Server

IST Platform Infrastructure offers managed virtual servers as an alternative to managed physical servers. This service takes advantage of virtualization technology to host multiple virtual servers, each of which functions as a complete and independent server, on a single physical server.

Key Features of the Service

Can be provisioned more quickly than physical servers
Uses less power and cooling, supporting university sustainability efforts
Choice between customer managed or IST Platform Infrastructure managed VPS
No need to purchase/refresh...
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Data Center Colocation

Information Services & Technology (IST) provides colocation services in the campus Data Center, providing customers a secure location and network connectivity for housing mission-critical servers. The campus Data Center is a hardened facility that provides a precision environment for the housing of mission-critical servers and related equipment. The facility is connected to the campus backbone network via two separate 10-Gigabit trunks for high availability. Customers are provided rack space in lockable cabinets with dual power connections, backup UPS, remote management access for...

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Database Administration Services

The IST Database Administration (DBA) team offers complete packages of hardware, database software, database administration, and system administration in support of your data(base) needs. We have developed our database service packages to:

Reduce the burden of database administration work for developers. Keep costs low for the campus by sharing resources. Provide security within a supported environment maintained by a team of professional DBAs. Services Oracle Service: Standard, Extended...
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Dedicated Virtual Compute Cluster (ESXi)

The Dedicated Virtual Compute Cluster service offers a hosted virtual infrastructure that gives greater flexibility and visibility to departmental system administrators. IST Platform Infrastructure maintains the hardware and hypervisor layers in this environment and leaves the provisioning of virtual private servers (VPS) to local system administrators.

The underlying hardware configuration consists of Dell R740s with 576GB RAM and dual Intel Xeon Gold 6154/6254 processors (72 total cores at 3.1GHz), two built-in 64GB HBAs for fiber attached SAN storage, and redundant 10GB...

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Document Management

UC Berkeley students, faculty, and staff have several options for managing and storing documents as well as for applying business process workflow to their documents. The table below can help you decide which option may work best for your needs.

Questions to Consider Do your documents contain sensitive information (e.g. identifiable student or staff information)? If so, be sure to choose an option that has a data security level of P4...
See table for service provider information.

Enterprise Storage (SAN/NAS)

The IST Storage Team offers two data storage options depending on what type of access is needed: Storage Area Network (SAN) and Network Attached Storage (NAS).

These are both highly available and highly scalable systems that are offered in two billing tiers: Performance and Utility.

Types of Storage Access

Storage Area Network (SAN) - Access by block level devices via fiber channel infrastructure or iSCSI. The SAN is a network that provides access to consolidated, block level data storage. SANs are primarily used to enhance storage...
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File Storage & Collaboration

UC Berkeley students, faculty, and staff have several campus-supported options for file storage and collaboration needs. The information below can help you decide which option may work best for your needs.

Questions to Consider Do you plan on storing sensitive information (e.g. identifiable student or staff information)? Be sure to choose an option that has a data security level of P4 such as CalShare. You should also consult...
See table for service provider information.

IT Business Continuity

Information Services and Technology (IST) Business Continuity delivers IT resiliency, business continuity solutions and services for campus applications administered by IST, both locally and at UC Berkeley’s fail-over site, the San Diego Supercomputer Center (SDSC). Business continuity is defined as keeping the enterprise functional no matter where it is being executed, locally or remotely, and ensures that the enterprise functionality will be available to its customers and users at all times. There are three components to business continuity:

Resiliency – critical...
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IT Monitoring

This service provides monitoring of systems infrastructure and application availability, and facilitates faster responses and coordination to address operational issues affecting Berkeley Campus systems. This service can tie stand-alone monitoring solutions together to create an integrated, unified monitoring solution that provides situational awareness and automated internal notification rather than relying on end-users to notify IT service providers of problems. This meta-monitoring operating software suite serves as the unifying tool to aggregate data and provide unified response and...
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Server System Administration (Linux)

The IST UNIX team offers managed systems administration for IST-hosted Linux servers located in the UC Berkeley and San Diego Super Computing Center data centers. This service is offered at a Standard (business hours) or Extended (24x7) level.

Comparison of Features for Each Support Level

Features Standard Extended Cost (monthly) $100.00 $300.00 OS Level Monitoring Included Included Custom Application Level Monitoring Available Available Automated OS Level Patching Included Included Custom OS Patching Schedule N/A Available Security Management & Initial...
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Server System Administration (Windows)

The IST Windows Team offers administration options for servers located in the Data Center's of UC Berkeley and the San Diego Super Computing Center. There are two support levels offered: Standard and Extended.

Comparison of Features for Each Support Level

Features Standard Extended Cost (monthly) $111.00 $337.00 OS Level Monitoring Included Included Custom Application Level Monitoring Available Available Automated OS Level Patching Included Included Custom OS Patching Schedule N/A Available Security Management & Initial Firewall Configuration Included...
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UCBackup

UCBackup provides a centralized, network based backup and recovery service for computer systems on the UC Berkeley campus as well as servers at the San Diego Super Computing Center (SDSC). It protects computers from data loss due to accidental file deletion or corruption, hard drive failure, or system upgrade.

Key Features

Available for servers and desktops on the campus network Windows, Mac OS and UNIX/Linux platform support available Automatic detection and backup of file changes daily Offsite backup repository Optional bare-metal recovery for virtual servers
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xMatters

xMatters is a software tool that provides robust notification of people and groups in a timely and automated manner. By using schedules, contact devices, and several types of messaging media, e.g., phone, text, email, xMatters can contact the right person at the right time during a crisis, incident, or other event requiring fast and consistence contacts. xMatters events can be triggered by automatic monitor processes from an IT system, manually by users with scenarios, or ad hoc messages, all of which leverage the xMatters concepts of groups, schedules, and devices for trouble free...
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