Reduced IT support for fall and winter holidays

IT Service

Emergency Contact

BearBuy

BearBuy will be up 24x7 during soft curtailment. Automated processes (auto-approval, PO dispatch, voucher build) will run as normal. Online support will be limited to unscheduled system failures and life-safety purchases. Visit the Supply Chain website for further information.

Berkeley Financial System (BFS) & Blu

BFS will keep regular online hours during curtailment, but there will be limited technical support. Batch jobs will run automatically as normal. Blu will be available 24/7 during curtailment. Online support will be limited.

CalTime

CalTime will be available 24/7 during soft curtailment. Employees should reach out to their supervisor for initial assistance. If further assistance is needed, email caltime@berkeley.edu or call the Help Desk at 510-664-9000 (option 1 followed by option 4).

Database

Email dbaoncalloracle@berkeley.edu, or dbaoncallother@berkeley.edu(depending on the database type) to contact the appropriate DBA on call.

Data Center

The Data Center Operations desk will have limited staffing from 8 a.m. to 5 p.m. on all curtailment dates. Call 510-642-3043 for assistance. If unable to reach anyone, please leave a message and someone will return your call. For after-hours emergencies, call 707-410-6717.

Engineering & Integration Services

Staff will respond to any critical operational issues with Integration hub and DevKit systems similar to normal evening and weekend support; please email eis-support@berkeley.edu

Enterprise Storage and Backup

Critical problems with these services should be reported to storage-ticket@berkeley.edu and ucbackup-ticket@berkeley.edu respectively.

Information Security Office (ISO)

The information security team will respond promptly to all urgent requests sent to urgent@security.berkeley.edu and will monitor network and host-based alerts throughout these curtailment dates. 

The CalNet team will respond promptly to all urgent requests and monitor critical systems throughout these curtailment dates. 

ISO will respond to standard tickets that appear to have some time sensitivity, but our response may be slower than usual due to reduced staffing.

Network Operations and Services (including Wi-Fi)

The campus data network will be supported on a critical, emergency-only basis on all curtailment dates. Only major incidents impacting whole buildings, mission-critical services, or large portions of campus will be responded to during this time. We will not be performing other work, including fulfilling service requests. 

Report mission critical problems by calling  510-664-9000 and provide detailed information about the services and buildings experiencing the critical outage and contact information for follow-up. 

Research, Teaching and Learning (RTL)

RTL teams will be operating with reduced staff on curtailment dates. Updates to system outages and maintenance will be available on the System Status page

Student Information Systems (SIS)

SIS applications, CalCentral, and Campus Solutions will be available 24/7 during curtailment. The Service Desk will have limited services during curtailment and will be closed on all academic holidays.

Student Affairs IT 

Student Affairs systems and applications will be available during curtailment. Routine Tier 2 Desktop Support requests will be responded to on the following Tuesday after curtailment. Emergency support will be routed to ITCS Service Desk as usual.

Student Technology Services

For Thanksgiving week, the Student Helpdesk will operate as usual Monday, Nov. 21 and Tuesday, Nov. 22 from 10 a.m. to 10 p.m. with reduced service on Wednesday, Nov. 23 from 9 a.m. to 5 p.m. and closed Thursday-Sunday for the academic holiday and the weekend. For winter holidays, we will operate as usual through Friday, Dec. 16. Services will be unavailable Saturday, Dec. 17 through Monday, Jan. 2. Reduced services will begin on Tuesday, Jan. 3 with full services resuming on Tuesday, Jan. 17.

Voice Operations and Telecom Support Services

Support for voice problem resolution ​will be reduced Nov. 21-25 and Dec. 23, 2022 through Jan. 8, 2023. Telecom Voice and Data orders placed starting Nov. 18 will not be processed until Nov. 28 and orders placed starting Dec. 22 will not be processed until Jan. 9, 2023 when CNS consultants are back in the office.

High impact problems with campus voice services affecting a large number of people can be reported by calling 510-664-9000, press 1 for IT; press 1 for individual support needs; press 2 to report a high impact voice services problem. Provide detailed information about the services and buildings experiencing the critical outage and contact information for follow-up, and a voice technician will be notified immediately if high impact issues arise. Lesser impact support requests will be addressed ​after curtailment.