News

One IT colleagues,

Events for the UC Tech community help introduce new skills, resources, perspectives and people. Mark your calendar with these upcoming events, and send events to share with others: Contact us

UPCOMING EVENTS

Colleagues,

We are writing to inform you of a brief Zoom outage this morning. The service was down for a short period between 7:35 - 8:35 a.m. this morning but the issue has now been resolved by the vendor. 

Some reminders if you get inquiries:

To our campus community,

Our continuous monitoring of the network user experience this week shows the Wi-Fi issues that campus experienced during the start of the semester have been resolved.  

We recognize that these issues have significantly impacted instruction and learning, and we apologize.

One IT colleagues,

Message updated on Sept. 8 as support options and number of devices connecting to Wi-Fi have changed.

To our campus community,

Despite our best efforts to stabilize the network for a smooth start of the semester, our monitoring of campus Wi-Fi has shown challenges in connecting during the peak times between 11 a.m. and 3 p.m. 

When classes returned to in-person instruction in the fall of 2021, there were a multitude of challenges faced by campus staff who support students, instructors, and the overall classroom experience. The number of students who needed captioning services to participate in class had grown exponentially while the resources to expand these services remained uncertain. These are the pivotal moments when collaboration between teams and innovative ideas can lead to positive solutions for everyone involved.

To the campus community,

To the campus community,

To our campus community,

As we begin the academic year, we want to provide you with an update on our network and Wi-Fi. We are thrilled that, as of July 1, we are now fully funded to continue this critical work. However, we are playing catch-up after years of underfunding. While the work to fully optimize our network will take time, we want to make the return to campus as smooth as possible. To help in this effort, we have increased our support for the fall.

If you have network or Wi-Fi issues at the start of the semester:

Hello One IT Community,

UC Tech 2022 starts one week from today. As you finalize your plans, take note of important information and top tips. 

Venue Maps & Transportation

Check out various ways to arrive at Price Center, the home base of UC Tech 2022:

https://uctech.ucsd.edu/travel/transport.html 

Hello One IT Community!

Do you like baseball? Do you want to experience the best chicken fingers on the planet?* Or do you just want to get outside and have some fun with your fellow One IT colleagues? Well, good news: Thursday, Sept. 8, is Cal Night at the Oakland A’s game, and we’d love to see you there.

IT Colleagues and Campus Partners, 

As we prepare to ramp up technical support for instruction at the beginning of fall semester, we are implementing our customary IT change freeze on production changes for UC Berkeley systems. This freeze enables us to provide optimal IT service and systems performance for our campus and minimize potential disruptions during this peak period of activity when our services are in greater demand.

One IT colleagues,

Starting July 25, 2022, several enhancements will be made to the UC Berkeley Zoom Service. We hope these new features will improve your overall Zoom experience:

One IT colleagues,

Thank you to everyone who attended yesterday’s One IT Celebration Picnic. Over 200 staff members and retirees came out to celebrate, and I can’t begin to describe how amazing it felt to see everyone in-person after spending so much time apart these past few years! This picnic was a big “thank you” for everyone’s hard work and dedication as we’ve stayed flexible and agile to support campus through the pandemic. 

Hello One IT community,

Starting Aug. 1, 2022, anyone who wishes to use Adobe Creative Cloud will need to request a new license, valid for one year. On Aug. 14, 2022, the access period will end for all licenses that were generated before Aug. 1, 2022. In order to best support instruction and the daily work of our campus community, Berkeley IT is assessing Adobe software usage to better understand the demand for Adobe Creative Cloud.

What is changing?