August 8, 2008

A message from Michelle Bautista, IST-DOCS
Due to temporary staff vacancies, effective August 6, 2008 and until further notice, DOCS Hardware Support, formerly Campus Computer Repair and Support (CCRS), is making the following changes regarding in-warranty work for Dell and Apple hardware.

Dell: All campus customers (departments, students, individuals) in need of in-warranty work for Dell hardware are asked to contact Dell directly at 1-800-624-9896.

August 6, 2008

A message from Bernie Rossi, CalMail Team

The CalMail Team has implemented a new authorization system for managing mailing lists in CalMail. This new system provides an easy interface for list owners to delegate mailing list administration and moderation privileges to individuals.

August 4, 2008

A message from Tanya Leigh Jansen, IST-Technical Account Management

Significant changes in the rate for IST's Integrated Firewall Services Module (FWSM) went into effect July 1, 2008. These changes include removing the $700 setup fee, shifting from an annual billing cycle to monthly billing, and increasing the overall rate to $49 per month. These changes are not applicable to the Standalone NetScreen hardware firewall.

July 30, 2008

A message from Dedra Chamberlin, CalNet Team

The CalNet team will soon be implementing new services that will impact the responsibilities of the CalNet deputies as well as the CalNet deputy applications. The changes are significant enough that we feel it is important to hold mandatory, in-person training sessions for all CalNet deputies. The CalNet/Identity Management Steering Committee, which represents a variety of units on campus, endorsed this recommended training approach.

July 21, 2008

A message from Anastacia Kaser, Office of the Deputy CIO for IST; and Kevin Haney, IST Service Desk

July 8, 2008

A message from Gladys Oddoye, IST—Service Desk

As part of our ongoing efforts to save our environment and underscore our fiscal responsibilities, IST has decided to go green with the campus directory. We will now only maintain an online directory and will no longer produce a printed directory.

July 7, 2008

A message from JR Schulden, IST-Application Services

July 3, 2008

A message from Bernie Rossi, CalMail Team

On July 16, 2008, CalMail's Manage Your Account and Manage Your Mailing List pages at their old URLs, and the Berkeley Internet Link page will be replaced with pages informing users where they can go for information formerly found at these locations. On July 23, the URLs for these particular pages will no longer work.

A message from Duoc Le, The Scholar's Workstation

Lenovo and The Scholar's Workstation (TSW) have partnered to bring UC Berkeley students, faculty, and staff a new web portal,, where they can purchase computer hardware products directly from Lenovo at discounted prices.

June 24, 2008

A message from IST-TAM

IST will discontinue the WebFiles service this Friday, June 27, 2008. Customers who wish to keep any of their files will need to move them off of WebFiles prior to June 27. IST will not retain WebFiles files after this date.

Alternatives to WebFiles

There are several campus services that support file storage and sharing, and website hosting.

June 23, 2008

A message from Helen Norris, IST-Client Services

Effective this year, 2008, IST will no longer mass produce the C@B CD. The campus security software formerly included on the CD are all available for download from Software Central's Connecting at Berkeley page.

A message from Helen Norris, IST-Client Services

IST has postponed the retirement of the Socrates and Arachne servers until at least the end of the 2008 calendar year.

We have learned through our surveys and forums that we were naïve in our assumptions about the alternative options available to campus, and that our current offerings will not meet the needs of all Socrates and Arachne users.

June 20, 2008

A message from Erik Klavon, IST-Infrastructure Services

This is an announcement of new developments in the Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) services provided by IST.

June 18, 2008

A message from Erika Donald, OCIO-Security, Privacy, and Policy

Sean Keegan, web accessibility instructor at the High Tech Center Training Unit of the California Community Colleges, opened his "Integrating Accessibility into PDF Documents" presentation at UC Berkeley's joint Webnet and WebAccess meeting on May 6, by admitting he had an alternate working title for the presentation: Don't Panic.

June 10, 2008

A message from Jon Conhaim, OCIO—Technology Program Office

Don't forget to register for the 2008 University of California Computing Services Conference to be held at UC Santa Barbara, July 20 through July 22. If you register by June 20, the fee is $215. After June 20, the fee is $265. You can register online at the UCSB Conference Services page.

June 9, 2008

A message from Michael Leefers, IST—Infrastructure Services
A message from Bernie Rossi, IST—Service Desk

As part of our continuing effort to improve the CalMail system, we are considering replacing the SquirrelMail webmail interface we currently offer our users with RoundCube. RoundCube has a modern, clean interface with improved accessibility features over the current SquirrelMail client. Our initial tests have been positive and we feel it is ready for beta testing by all CalMail users.

May 27, 2008

A message from Shel Waggener, CIO, and Kelly Haberer, Interim Deputy CIO

Enhancements to security software

The IST Security group has upgraded or released software to support several services. The system used to block and unblock AirBears users has been upgraded to consolidate information from several systems that control access to campus resources such as AirBears, modems, and the campus VPN. This upgrade should help us respond to customer inquiries related to blocked/unblocked status.

May 14, 2008

A message from Allison Henry, IST- System and Network Security

A message from Tanya Leigh Jansen, IST—Technical Account Management

IST announces a change in the recharge rate for services provided by the programmers of IST—Application Services. Effective April 1, 2008, the rate has increased to $82 per hour. This change will be reflected in the May 2008 billing statement.


Previous rate

New rate effective April 1

Programming services

$77 dollars per hour