Service owners: Please communicate directly with your customers about reduced IT support during the fall and winter holiday/curtailment periods.
To our One IT community,
Many IT facilities and services will be closed or operating on modified schedules during the winter holiday and curtailment from Friday, Dec. 23, 2022, through Friday, Jan. 6, 2023. Most offices will be closed and services will not be available unless otherwise noted below.
During curtailment dates, assume only emergency support will be available for most campus systems and IT services until the following Monday, Jan. 9, 2023, except as outlined in the table below.
The IT Client Services (ITCS) Service Desk will be operating with reduced staff on curtailment dates between 9 a.m. to 4 p.m. and is available to provide emergency support via email or online. Requests will be prioritized by urgency. Updates to system outages and maintenance will be available on the System Status page
Winter Holidays & Curtailment Schedule
- Friday, Dec. 23, 2022: Administrative & Academic Holiday
- Monday, Dec. 26, 2022: Administrative & Academic Holiday
- Tuesday, Dec. 27, 2022: Campus-wide Curtailment
- Wednesday, Dec. 28, 2022: Campus-wide Curtailment
- Thursday, Dec. 29, 2022: Campus-wide Curtailment
- Friday, Dec. 30, 2022: Administrative & Academic Holiday
- Monday, Jan. 2, 2023: Administrative & Academic Holiday
- Tuesday-Friday, Jan. 3-6, 2023: Berkeley IT Curtailment (optional)
IT Service |
Emergency Contact |
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BearBuy will be up 24x7 during soft curtailment. Automated processes (auto-approval, PO dispatch, voucher build) will run as usual. Online support will be limited to unscheduled system failures and life-safety purchases. Visit the Supply Chain website for further information. |
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BFS will keep regular online hours during curtailment, but there will be limited technical support. Batch jobs will run automatically as normal. Blu will be available 24/7 during curtailment. Online support will be limited. |
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CalTime will be available 24/7 during soft curtailment. Employees should reach out to their supervisor for initial assistance. If further assistance is needed, email caltime@berkeley.edu or call the Help Desk at 510-664-9000 (option 1 followed by option 4). |
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Email dbaoncalloracle@berkeley.edu, or dbaoncallother@berkeley.edu(depending on the database type) to contact the appropriate DBA on call. |
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The Data Center Operations desk will have limited staffing from 8 a.m. to 5 p.m. on all curtailment dates. Call 510-642-3043 for assistance. If unable to reach anyone, please leave a message and someone will return your call. For after-hours emergencies, call 707-410-6717. |
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Staff will respond to any critical operational issues with the Integration hub and DevKit systems similar to normal evening and weekend support; please email eis-support@berkeley.edu |
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Critical problems with these services should be reported to storage-ticket@berkeley.edu and ucbackup-ticket@berkeley.edu respectively. |
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The Security Operations team will respond promptly to all urgent requests sent to urgent@security.berkeley.edu and will monitor network and host-based alerts throughout these curtailment dates. The CalNet team will also respond promptly to all urgent requests and monitor critical systems throughout the curtailment dates. ISO will respond to standard tickets that appear to have some time sensitivity, but our response may be slower than usual due to reduced staffing. |
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Network Operations and Services (including Wi-Fi) |
The campus data network will be supported on a critical, emergency-only basis on all curtailment dates. Only major incidents impacting whole buildings, mission-critical services, or large portions of campus will be responded to during this time. We will not be performing other work, including fulfilling service requests. Report mission-critical issues by calling 510-664-9000 and provide detailed information about the services and buildings experiencing the critical outage and contact information for follow-up. |
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RTL teams will be operating with reduced staff on curtailment dates. Updates to system outages and maintenance will be available on the System Status page |
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SIS applications, CalCentral, and Campus Solutions will be available 24/7 during curtailment. The Service Desk will have limited services during curtailment and will be closed on all academic holidays. |
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Student Affairs systems and applications will be available during curtailment. Routine Tier 2 Desktop Support requests will be responded to on the following Tuesday, Jan. 3. Emergency support will be routed to ITCS Service Desk as usual. |
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The Student Helpdesk will operate as usual through Friday, Dec. 16. Services will be unavailable Saturday, Dec. 17 through Monday, Jan. 2. Reduced services will begin on Tuesday, Jan. 3 with full services resuming on Tuesday, Jan. 17. |
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Support for voice problem resolution will be reduced Dec. 23, 2022 through Jan. 8, 2023. Telecom Voice and Data orders placed starting Dec. 22 will not be processed until Jan. 9, 2023 when CNS consultants are back in the office. High-impact problems with campus voice services affecting a large number of people can be reported by calling 510-664-9000, press 1 for IT; press 1 for individual support needs; press 2 to report a high-impact voice services problem. Provide detailed information about the services and buildings experiencing the critical outage and contact information for follow-up, and a voice technician will be contacted. Lesser impact support requests will be addressed after curtailment. |
Warm regards,
Jenn Stringer
Associate Vice Chancellor for IT and Chief Information Officer