Message updated on Sept. 8 as support options and number of devices connecting to Wi-Fi have changed.
To our campus community,
Despite our best efforts to stabilize the network for a smooth start of the semester, our monitoring of campus Wi-Fi has shown challenges in connecting during the peak times between 11 a.m. and 3 p.m.
We recognize that the ongoing issues with our Wi-Fi network significantly impact instruction and learning. We are working with our technology vendors to troubleshoot and mitigate these issues, and will provide ongoing updates on the System Status website.
What is happening?
Over the past two days, you may have experienced issues with campus Wi-Fi connections and performance. With more than 39,000 devices connecting to Wi-Fi during peak times (update as of Sept. 8: 39,000 devices the first week of the semester grew to 55,000 devices connecting the second week), the system drops as many as 7,000 connections when the problem occurs.
Options for Getting Wi-Fi Support
Beyond these system issues, some of you have experienced issues with connecting your device even when the system is working well. We are offering several options for you to get technical support if you encounter connectivity issues specific to your device:
Support for: |
In Person Wi-Fi Drop-in Help |
Call the Help Desk |
Submit a Ticket |
|
Faculty & Staff |
Monday-Friday, 9 a.m.-noon | 1-4 p.m. - Academic Innovation Studio, 117 Dwinelle Hall on Level D Monday-Thursday, 10 a.m.-1 p.m. - Moffitt Library 4th-floor (this option available until Sept. 9) |
Monday-Friday, 8 a.m.-5 p.m. Instructor Hotline: 510-664-9000 (option 9, non-urgent use option 1) |
|
|
Students |
Monday-Friday, 9 a.m.-8 p.m(hours vary by location) - Moffitt Library, 4th-floor - Eshleman Hall, 1st-floor Monday-Thursday, late night support via Zoom until midnightget service details here |
Monday-Friday, 9 a.m.-5 p.m. 510-642-4357 |
Email: sts-help@berkeley.edu |
Hotspots to Support Teaching & Learning
Instructors experiencing connectivity issues in classrooms may call the hotline at 510-664-9000 (option 9) to obtain a hotspot. Students with financial need can request a hotspot through STEP
Regards,
Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Dave Browne, Executive Director of Campus IT Infrastructure
This message was sent campus-wide to all students, faculty, and staff. If you are a manager who supervises UC Berkeley employees without email access, please circulate this information to all.