To our campus community,
We are pleased to announce that, after fixing vendor bugs and subsequent significant testing and monitoring of the network, all major, user-impacting systemic issues with campus Wi-Fi have been resolved.
Based on the current connectivity success rates observed on the system and sensors, the reduction in user-reported problems, and direct observation of Wi-Fi connectivity on campus, we have high confidence in the ability of campus Wi-Fi to support the anticipated load during finals and the beginning of the spring semester. For detailed information on the full scope of the issue view a detailed list of the Wi-Fi issues and timeline.
If you do experience issues with Wi-Fi we encourage you to contact us for assistance:
Students with personal devices - Drop-in IT support for students is available in Eshleman Hall (1st floor) and Moffitt Library (4th floor); see hours of operation. You can also contact Student Technology Services at 510-642-4357 or email firstname.lastname@example.org
Faculty, Staff, and Student employees - Drop-in technical support is available Monday through Friday, 9 a.m. to 3 p.m. for faculty and staff in Dwinelle Hall, Room 128. You can also contact the ITCS Service Desk at 510-664-9000 (option 1) or submit a ticket.
- Please note: there will be reduced IT support during winter curtailment Dec. 23, 2021 through Jan. 7, 2022
There are still several Wi-Fi and other network improvements in progress that are a top IT priority over the next year and beyond. Upgrades are planned in several buildings and areas on campus that have poor or no Wi-Fi coverage (highlighted on this map).
We have received one-time funding to improve our overall network and have undertaken several coordinated projects to enhance the campus Wi-Fi, firewall, and VPN experience on campus and to improve connectivity for students in international locations. Learn more about the variety of network user experience improvements in progress.
We recognize the impact that the Wi-Fi issues had on the campus and we want to thank the campus community for your patience and for your diligence in reporting issues.
Wishing you all a restful and rejuvenating Winter break.
Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Oliver M. O'Reilly, Interim Vice Provost for Undergraduate Education
Catherine Koshland, Executive Vice Chancellor and Provost
Marc Fisher, Vice Chancellor for Administration
Dave Browne, Executive Director of Campus IT Infrastructure
This message was sent campus-wide to all students, faculty, and staff.