UC extends credit monitoring and identity theft protection

March 16, 2022

To our campus community,

We are writing to share some good news: As a service to the University of California community, UC is extending the duration of the free credit monitoring and identity theft protection services offered by UC following the 2021 Accellion data breach incident.

Following last year’s incident, UC offered its community members one year of free credit monitoring and identity theft protection through Experian. UC is now extending the free service for an additional two years, at no cost. Those already enrolled with Experian do not need to take any action – they will automatically receive the free two-year extension on the one-year anniversary of their initial enrollment. Experian will be notifying individuals of their extension this Thursday, March 17.

Frequently asked questions 

I recently received two notices from Experian: one informing me that my free credit monitoring and identity theft protection will expire soon, and another telling me that these services are being extended for another two years. Which is accurate?You may ignore the expiration notice. Last year, you signed up for the free year of the Experian credit monitoring and identity theft protection services offered by UC. We are now extending these services for an additional two years. This means that on the one-year anniversary of your initial enrollment, you will automatically receive an additional two years of the Experian IdentityWorks’ credit monitoring and identity theft protection services. These additional two years of service are at no cost to you, and you do not need to take any action or re-enroll – your Experian service will be extended automatically.

I didn’t sign up with Experian last year. Can I do so now and get credit monitoring and identity theft protection?Please email communications@ucop.edu to request credit monitoring and identity protection services.

How do I check whether my coverage has been extended?Log into your Experian IdentityWorks account on the Experian website. You should receive an email on March 17, 2022, informing you of the extension. The email will come from “The University of California” (no-reply@marketing.csid.com). If you cannot find the email, please check your spam folders. 

Who to contact for help

For questions specific to Experian IdentityWorks services call the dedicated call center at 833-541-1361 for assistance. Please mention engagement code B028925. The call center is open from 6 a.m. to 8 p.m. PT Monday through Friday and from 8 a.m. to 5 p.m. PT on weekends, excluding major holidays. The dedicated call center will be open through April 30, 2022.

Please read the UCnet article covering additional FAQs. If you would like more information about identity theft and how to protect yourself, please visit our Identity Theft resource webpage. And remember, if you receive any suspicious emails or telephone calls please report them to campus IT staff at phishing@berkeley.edu and do not click on any links or reply to the sender.

Thank you for your attention to this important matter.


Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Allison Henry, Chief Information Security Officer

This message was sent campus-wide to all students, faculty, and staff. If you are a manager who supervises UC Berkeley employees without email access, please circulate this information to all.