Update on upgrading Apple & Windows operating systems

December 22, 2021

To our campus community,

On Oct. 25, 2021, we sent information to recommend that you decline the new OS versions macOS 12 Monterey and Windows 11 until we are able to ensure both new OS versions are compatible with all the applications and tools in our campus IT environment. After much application compatibility testing, we believe that our campus applications and tools are compatible with macOS Monterey and Windows 11, including our Virtual Private Network (VPN) and Wi-Fi. 

What can I do now?

  • Berkeley Desktop managed computers - macOS Monterey upgrade has been deferred until Jan. 24, 2022. The managed Mac environment will be upgraded by then, and a Self Service offer will be available to upgrade to macOS Monterey at that time. The current version of the Windows Berkeley Desktop is Windows 10 20H2 with an upgrade to Windows 11 on the roadmap.

  • Department -managed computers - Please work with your departmental IT support team and recommendations they may have for your upgrade path to macOS Monterey and Windows 11. Departments can choose to wait until Jan. 24, 2022 for their Macs to match the Berkeley Desktop schedule.

  • Students, staff, and faculty using personally-managed computers - You may remain on your current OS version if it is still supported by Apple or Microsoft, but now you are welcome to upgrade to the latest version of macOS Monterey or Windows 11, if desired.

Who can I contact for help?

Check the System Status page for updates on any outages. If you have already upgraded your OS and encounter any issues accessing campus applications, please contact the IT service desk.

  • Students - Drop-in IT support for students is available in Eshleman Hall (1st floor) and Moffitt Library (4th floor);see hours of operation. You can also contact Student Technology Services at 510-642-4357 or email sts-help@berkeley.edu

  • Faculty & Staff - Drop-in technical support is available Monday through Friday, 9 a.m. to 3 p.m. for faculty and staff inDwinelle Hall, Room 128, across from the Academic Innovation Studio. You can also contact the ITCS Service Desk at 510-664-9000 (option 1) orsubmit a ticket


Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Dave Browne, Executive Director of Campus IT Infrastructure

This message was sent campus-wide to all students, faculty, and staff.