Network User Experience Improvements

Goals & Benefits to Campus

Berkeley IT is embarking on a wide-ranging program to improve the overall experience of network users on campus. The goal of this project is to offer a broader and clearer range of connectivity options and to modernize and improve the capacity of various network services where necessary. This IT Top Priority consists of multiple projects as described below.

User Experience Improvement Projects

Improving our overall network is not a single, linear project. Instead, several coordinated projects are happening in tandem to enhance the campus Wi-Fi, firewall, and VPN experience on campus and to improve connectivity for students in international locations.

Wi-Fi Upgrades: Infrastructure Expansion & Modernization

The majority of locations on campus enjoy modern 802.11ac Wi-Fi service. However, as of Oct. 2021, there currently remain over 800 obsolete access points that will not support modern services. We will be replacing these obsolete access points and upgrading coverage according to the Wi-Fi Upgrade Project map

Wi-Fi Service Improvements

Berkeley IT offers several Wi-Fi network services, some of which provide identical features. The user experience for configuring access to the primary campus Wi-Fi service (eduroam) is not intuitive and has poor accessibility. Our existing services do not adequately support Internet of Things (IoT) devices or the needs of students in our residence halls. We are addressing all of these issues during this project.

Campus Firewall & VPN Capacity Improvements

During the pandemic, the bSecure GlobalProtect VPN became an important tool for our students, faculty, and staff and use of this service increased dramatically. More and more campus departments rely on the bSecure firewall service to ensure they are able to meet policy and privacy requirements. Berkeley IT would like to expand the service to most campus connections as the default to reduce risks for our user community. We will be implementing additional hardware capacity to ensure the ongoing stability and scalability of VPN. We will also implement additional capacity to expand firewall services on campus.

Improved Connectivity for Students in International Locations

Today, students who are studying remotely in locations outside the US can experience poor access to course materials and resources as a result of restrictions imposed on local internet access. Berkeley IT will be implementing a service to address these issues for locations where these issues have been a concern. This service will take the form of a VPN which improves performance and ensures educational resources are available without restriction. Project details are being developed, more information coming soon.

Milestones & Timeline

Important dates and major milestones for this program. See individual project pages for more detailed information. All dates are estimated and information may shift as this program and the suite of projects within it progresses.




AirBears2 SSID broadcast turned off


PAN Refresh (new hardware & CPU cycles)


Integrate Sensors into WI-Fi Operations/Support


Review Wi-Fi Keys User Experience


Remote Connectivity for International Students (Phase-1 China)


AirBears2 Network Abated


PSK Network Development & Launch


CalVisitor Network Improvements


CISCO WAP Abatement & Aruba WAP installed

connect to Wi-Fi

Team Members & Roles

Primary Contact: 
David Rieger, Project Manager

Sally Baker, Service Desk Manager

Clark Bilorusky, Technical Services Supervisor, Student Helpdesk

Dave Browne, Executive Director of Campus IT Infrastructure

Martin Garcia, Network Project Manager

Casey Hennig, Information Security Outreach and Engagement Coordinator

John Ives, Security Analyst

Andrew Lau,Network Engineering Supervisor

Cristóbal Olivares, Director, Student Technologies 

Isaac Orr, Manager Network Operations & Services

Rita Rosenthal, Communications Manager

Sean Schluntz, Principal Network Engineer

Jenn StringerAVC for IT & CIO

Gary Thomas, Principal Wireless Engineer, Process Owner

Steering Committee Members 

Bill Allison, Chief Technology Officer

Dave Browne, Executive Director of Campus IT Infrastructure

Erfan MojaddamDirector DevOps & Learning Spaces

Cristóbal OlivaresDirector, Student Technologies 

Isaac OrrManager Network Operations & Services (Steering Committee Liaison)

Faye Snowden - TPO Manager

Jenn Stringer, AVC for IT & CIO

Jerry YerardiAssociate CIO ITCS