Information technology is crucial to virtually all aspects of student academic life. Access to and support of technology and information tools is a key part of the student experience at UC Berkeley and a coordinated and systematic approach in managing and delivering these services is vital to student success. Therefore, a collaborative partnership between Educational Technology Services (ETS), University Libraries, Student Affairs Information Technologies (SAIT), Information System Technology (IST), Campus Shared Services Information Technology (CSS IT), collectively known as One IT, is proposing a three-pronged approach to address this problem.
Goals and Objectives
The Student Computing @ Cal project aims to transform the entire student computing experience at UC Berkeley while reducing redundancy and creating new services that can scale across campus.
The Student Computing @ Cal Project will:
- Create a campus-wide student help desk that will help students configure, use, and troubleshoot their hardware and software.
- Develop a proactive outreach program to help students find technology tools.
- Improve services provided in general access computer lab computing environments, including essential software, hardware, and printing.
UC Berkeley students will benefit from new and better technology services, including:
- As a guiding and fundamental principle we will ensure we offer accessible solutions for students, faculty, and staff.
- A Student Tech Help Desk fully integrated with the campus Information Technology Service Delivery model, ensuring all students can easily access technology services at a variety of service hubs on campus.
- A new brand presence for the student technology support program, formerly ResComp, which will help all students, not just residents, more easily identify with and access technology services.
- A new student technology online resource.
- Fully coordinated and centralized support for computing labs, including printing services.
- An ongoing review process for evaluating and implementing new technologies to provide more relevant and effective IT support to students.
- A data-informed process to regularly review and surface needs, trends, and usage of Student Technology and Student Tech Help Desk services.
Larry Conrad, Associate Vice Chancellor for IT and Chief Information Officer
Jenn Stringer, Assistant Vice Chancellor for IT and Deputy Chief Information Officer
Anne Marie Richard, Associate CIO and Director, Student Affairs IT
Owen McGrath, Associate Director of Teaching & Learning Spaces and Operations, ETS
Traci Young, Program Manager
Tim Faircloth, Systems Administrator
Campus Shared Services Information Technology
Educational Technology Services
Information Services and Technology
Office of the Chief Information Officer
Student Affairs Information TechnologyThe University Library