Student Computing @ Cal Project

Background

Information technology is crucial to virtually all aspects of student academic life. Access to and support of technology and information tools is a key part of the student experience at UC Berkeley and a coordinated and systematic approach in managing and delivering these services is vital to student success. Therefore, a collaborative partnership between Educational Technology Services (ETS), University Libraries, Student Affairs Information Technologies (SAIT), Information System Technology (IST), Campus Shared Services Information Technology (CSS IT), collectively known as One IT, is proposing a three­-pronged approach to address this problem.

Goals and Objectives

The Student Computing @ Cal project aims to transform the entire student computing experience at UC Berkeley while reducing redundancy and creating new services that can scale across campus.

The Student Computing @ Cal Project will:

  • Create a campus­-wide student help desk that will help students configure, use, and troubleshoot their hardware and software.
  • Develop a proactive outreach program to help students find technology tools.
  • Improve services provided in general access computer lab computing environments, including essential software, hardware, and printing.

Outcomes

UC Berkeley students will benefit from new and better technology services, including:

  • As a guiding and fundamental principle we will ensure we offer accessible solutions for students, faculty, and staff. 
  • A  Student Tech Help Desk fully integrated with the campus Information Technology Service Delivery model, ensuring all students can easily access technology services  at a variety of service hubs on campus.
  • A new brand presence for the student technology support program, formerly ResComp, which will help all students, not just residents, more easily identify with and access technology services.
  • A new student technology online resource.
  • Fully coordinated and centralized support for computing labs, including printing services.
  • An ongoing review process for evaluating and implementing new technologies to provide more relevant and effective IT support to students.
  • A data-informed process to regularly review and surface needs, trends, and usage of Student Technology and Student Tech Help Desk services.

Team

Executive Sponsors

Larry Conrad, Associate Vice Chancellor for IT and Chief Information Officer

Jenn Stringer, Assistant Vice Chancellor for IT and Deputy Chief Information Officer

Tactic Leads

Anne Marie Richard, Associate CIO and Director, Student Affairs IT

Owen McGrath, Associate Director of Teaching & Learning Spaces and Operations, ETS

Project Staff

Traci Young, Program Manager

Tim Faircloth, Systems Administrator

Contributing Organizations

Campus Shared Services Information Technology   

Educational Technology Services

Information Services and Technology

Office of the Chief Information Officer

Student Affairs Information Technology

The University Library   

Major Milestones

Fall 2019: Results of the student tech resource survey conducted in spring

Spring 2019: Laptop focus groups and piloting print service providing printer location map to students

Fall 2018 - Spring 2019: Student computing device pilot

Fall 2018: Launch of Student Print Kiosk pilot

Jan. 2018: Launch of Pharos MobilePrint for wireless printing

Aug. 2017: Outreach and services integrated into new student experience via CalCentral and Golden Bear Orientation

May 2017: Student Technology Services program and website announced 

Aug. 2016: Student Tech Help Desk pilot launched 

Contact

Send questions to Traci Young, Program Manager

Project Beneficiaries

All undergraduate and graduate students and IT service providers on campus.

Funding Organization

Student Technology Fund logo

One IT logo