Background
Information technology is crucial to virtually all aspects of student academic life. Access to and support of technology and information tools is a key part of the student experience at UC Berkeley and a coordinated and systematic approach in managing and delivering these services is vital to student success. A collaborative partnership between Educational Technology Services (ETS), the Office of the CIO (OCIO), Student Affairs Information Technologies (SAIT), and the University Libraries have proposed a three-pronged approach to address this problem.
Goals and Objectives
The Student Computing @ Cal project aims to transform the entire student computing experience at UC Berkeley while reducing redundancy and creating new services that can scale across campus.
The Student Computing @ Cal Project will:
- Create a campus-wide student help desk that will help students configure, use, and troubleshoot their hardware and software.
- Develop a proactive outreach program to help students find technology tools.
- Improve services provided in general access computer lab computing environments, including essential software, hardware, and printing.
Outcomes
UC Berkeley students will benefit from new and better technology services, including:
- As a guiding and fundamental principle, we will ensure we offer accessible solutions for students, faculty, and staff.
- A Student Tech Help Desk fully integrated with the campus Information Technology Service Delivery model, ensuring all students can easily access technology services at a variety of service hubs on campus.
- A new brand presence for the student technology support program, formerly ResComp, which will help all students, not just residents, more easily identify with and access technology services.
- A new student technology online resource.
- Fully coordinated and centralized support for computing labs, including printing services.
- An ongoing review process for evaluating and implementing new technologies to provide more relevant and effective IT support to students.
- A data-informed process to regularly review and surface needs, trends, and usage of Student Technology and Student Tech Help Desk services.
Project Beneficiaries
All undergraduate and graduate students and IT service providers on campus.
Team
| Executive Sponsors |
Larry Conrad, Associate Vice Chancellor for IT and Chief Information Officer Jenn Stringer, Assistant Vice Chancellor for IT and Deputy Chief Information Officer |
| Tactic Leads |
Anne Marie Richard, Associate CIO and Director, Student Affairs IT Owen McGrath, Associate Director of Teaching & Learning Spaces and Operations, ETS |
| Contributing Organizations |
Educational Technology Services Office of the Chief Information Officer Student Affairs Information Technology The University Library |
