New IT request form helps expedite service

August 17, 2023

One IT Colleagues,

As we kick off another academic year, we have some updates to share toward continuous improvement in supporting our campus community. We are excited to be rolling out new forms that will expedite campus customer requests for several computer and printer-related items. A new service is also now available for decommissioning devices.

How it works

Visit the ServiceNow catalog (CalNet authentication required), search for one of the actions below, and select the appropriate form. When filling out the form, be sure to follow the instructions provided and fill in each field completely to help our team process the request as quickly as possible. 

  • Configure a new remote desktop connection

  • Configure printer settings

  • Decommission a device

  • Install a peripheral device or driver

  • Install a printer to a computer

  • Install software on a computer

  • Prepare a computer for reuse

  • Reconnect a computer after a move

  • Request a computer administrator account

  • Set up a computer for a new user

By streamlining and automating the request intake process, ITCS will be able to fulfill requests more efficiently and effectively. The goal of this project is to shorten fulfillment time, compared to email, by a business day or better. Though campus customers can still reach out to us in all the same ways, this new request form will help speed things up and provide valuable insights into our customer's needs, enabling us to track trends and identify future improvements.

New Service: Decommission a Device

This new service is available to individual departments that may be transitioning to new devices or need to securely decommission old equipment. With this service, ITCS will remove the device from networking and directory (e.g., Active Directory) registrations, securely erase or destroy data storage media, and send the device to Property Management for resale or recycling. Requesting this service is available by following the steps listed above using our new form.

IT Support 

Our contact page has been updated to include all the ways campus customers can get support along with updated hours for the fall semester. Drop-in IT support is available at the Academic Innovation Studio (AIS) in 117 Dwinelle Hall on Level D the following days/times:

  • Monday, Tuesday, Thursday, and Friday, 9 a.m. - 12 p.m.
  • Monday - Friday, 1 - 4 p.m.

Student Tech Servicesprovides support to all students, assistance is available in-person, by phone and via email. Please refer students in need of technical equipment to theSTEP program for free loaner laptops, hotspots, webcams, and more.

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