Self Service
In some cases, you may be able to find an answer more quickly by following these steps before reaching out for IT support:
- Are you having issues with a computer system or network problem? Check the System Status page for updates on any outages.
- See something suspicious that could impact cyber security? Contact the Security team immediately.
- Looking for an IT service? Browse our catalog.
- Need more detailed technical help? Search the knowledge base.
- Want to tap into free training on a variety of technical and non-technical topics? Use your CalNet ID to log into LinkedIn Learning.
- General technical questions? Google it. There are various tips and tricks for getting better results, including enclosing an exact phrase—like an error message—in quotes.
IT Support for Faculty, Staff, Postdocs, Visiting Scholars, and Student Employees
To make an IT support appointment, please contact the ITCS Service Desk (510-664-9000, option 1) or open a support ticket. IT support appointments will be available via remote support tools and in-person at your campus location.
Drop-in support for faculty and staff is available in Dwinelle Hall, Room 128, Monday through Friday, 9 a.m. to 12 p.m, 1 p.m. to 4 p.m until May 27. This drop-in support location will close for the summer on Friday, May 27, at the end of the day. A new campus drop-in support location will be added this summer. We will update this page once a location has been confirmed.
Hours of Service
You can reach IT Support online, via email, or phone (510-664-9000, option 1) Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays).
