IT Services Contact

Self Service

In some cases, you may be able to find an answer more quickly by following these steps before reaching out for IT support:

IT Support for Faculty, Staff, Postdocs, Visiting Scholars, and Student Employees

To make an IT support appointment, please contact the ITCS Service Desk (510-664-9000, option 1) or open a support ticket. IT support appointments are available over the phone or Zoom and in-person at your campus location. Drop-in IT support is available at the Academic Innovation Studio (AIS) in 117 Dwinelle Hall on Level D, Monday through Friday, 9 a.m. to 12 p.m and 1 p.m. to 4 p.m. Instructors experiencing connectivity issues in classrooms may call our hotline at 510-664-9000 (option 9). Note: Drop-in support at AIS will be closed during winter curtailment from Dec. 16 until the beginning of spring semester (date TBD). 

Hours of Service

You can reach IT Support online, via email, or phone (510-664-9000, option 1) Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays and curtailment periods).

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Online

Submit a ticket for IT help - often the quickest!

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Email

Send your question to itcshelp@berkeley.edu.

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Phone

Call 510-664-9000 and press 1.

Tech Support for Students (non-employee)

Student Tech Services (STS) provides free tech support to all graduate, professional and undergraduate students at UC Berkeley. The Student Helpdesk is available in-person, by phone and via email (excluding University holidays and curtailment periods)

Need tech equipment? Check out our STEP program for free loaner laptops, hotspots, webcams, and more!

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In-Person Locations 

See locations and hours

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Email

Send your request to sts-help@berkeley.edu.

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Phone

Call 510-642-HELP (4357).