Self Service
In some cases, you may be able to find an answer more quickly by following these steps before reaching out for IT support:
- Are you having issues with a computer system or network problem? Check the System Status page for updates on any outages.
- See something suspicious that could impact cyber security? Contact the Security team immediately.
- Looking for an IT service? Browse our catalog.
- Need more detailed technical help? Search the knowledge base.
- Want to tap into free training on a variety of technical and non-technical topics? Use your CalNet ID to log into LinkedIn Learning.
- General technical questions? Google it. There are various tips and tricks for getting better results, including enclosing an exact phrase—like an error message—in quotes.
IT Support for Faculty, Staff, Postdocs, Visiting Scholars, and Student Employees
To make an IT support appointment, please contact the ITCS Service Desk (510-664-9000, option 1) or open a support ticket. IT support appointments are available over the phone or Zoom and in-person at your campus location.
Drop-in support for faculty and staff has moved across the hall and will reopen July 25, 2022! To get drop-in IT support, visit us at the Academic Innovation Studio in 117 Dwinelle Hall on Level D, Monday through Friday, 9 a.m. to 12 p.m and 1 p.m. to 4 p.m.
Hours of Service
You can reach IT Support online, via email, or phone (510-664-9000, option 1) Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays).
