IT Services Contact

Self Service

In some cases, you may be able to find an answer more quickly by following these steps before reaching out for IT support:

IT Support for Faculty, Staff, and Student Employees

Although OCIO/IST departments will attempt to continue to offer all IT services available before COVID-19, some services will be modified for remote support or discontinued as dictated by campus safety guidelines. During early phases of the resumption of campus activities, OCIO/IST staff will NOT be fulfilling requests in-person at faculty and staff offices, labs, or classrooms. Instead, IT staff will use remote support tools and specified drop-off and pick-up locations for appointments only, to provide contactless or minimal contact support. Please review these IT Support Guidelines.

Hours: You can reach IT Support online, via email, or phone Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays). Please note: response times may increase due to disruptions caused by unforeseen campus events. 

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Online

Submit a ticket for IT help - often the quickest!

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Email

Send your question to itcsshelp@berkeley.edu.

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Phone

Call 510-664-9000 and press 1.

Tech Support for Students (non-employee)

Student Tech Services (STS) provides free tech support to all graduate and undergraduate students at UC Berkeley, paid for by your Student Tech Fee each semester. Need tech equipment? Check out our STEP program for free loaner laptops, hotspots, webcams, and more!

Hours: The student help desk is available for support Monday through Friday, 9 a.m. to 5 p.m. (excluding University holidays).

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Tech Help via Zoom

Join Zoom Monday - Friday, 9 a.m. to 5 p.m.

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Email

Send your request to sts-help@berkeley.edu.

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Phone

Call 510-642-HELP (4357).

IT Support Locations

Please do not attempt to visit IT staff at support locations without an appointment. Contact the ITCS Service Desk (510-664-9000) and ask for an available time to deliver, pick up, set up your equipment, or to investigate something that stops working. Drop-in service at IT support locations is not available at this time and no access will be allowed in offices or work areas of IT professionals for assistance without prior scheduled approval.

Available appointment locations (additional locations may be added):

IT Client Services
1608 4th Street
Berkeley, CA 94710

Please wait in the parking lot and call at your appointment time to let us know you have arrived.