Please take action: Apple users need to update software to improve Wi-Fi

December 14, 2022

To our campus community,

Apple released updates to their software yesterday that resolve the issues that have been impacting Wi-Fi connectivity on their devices. Our network team has worked to confirm the updates rectified the problems that have been reported. 

We encourage everyone to install these updates to the current operating system version installed on their devices. Important: MacOS Monterey users should NOT update to Ventura at this time, please just accept the software update for Monterey.

Options for Getting  Wi-Fi and Device Support

We continue to offer several options for you to get technical support if you encounter connectivity issues specific to your device or location, or if you need help with installing software updates on your device:

Support for:

In-Person Wi-Fi Drop-in Help 

Call the Help Desk

Submit a Ticket

Faculty & Staff

Monday-Friday, 9 a.m. - noon | 1 - 4 p.m.

Academic Innovation Studio, 117 Dwinelle Hall on Level D

Monday-Friday, 8 a.m. - 5 p.m.

Instructor Hotline: 510-664-9000 (option 9, non-urgent use option 1)

Submit a ticket


Monday-Friday, 10 a.m. - 6 p.m.

Moffitt Library, 4th-floor

Monday-Thursday, Zoom supportget service details here

Monday-Friday, 9 a.m. - 5 p.m. 




Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Dave Browne, Executive Director of Campus IT Infrastructure

Related Links: Network Improvements | Access Wi-Fi | Get IT Help | System Status | Sign-up for System Alerts

This message was sent campus-wide to all students, faculty, and staff. If you are a manager who supervises UC Berkeley employees without email access, please circulate this information to all.