Recipients

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We are happy so many of you have already taken part in the Pay IT Forward program we launched in September 2014. Recipients and nominators span our entire campus and multiple IT units. Every day we see the wonderful work you are all doing individually and collectively toward reimagining IT here at UC Berkeley. Each of your roles is vital to our success since you are interconnected with some of the larger initiatives we have undertaken that are outlined in our IT Action Plan.

We thank you and all the Pay IT Forward recipients for your efforts and dedication - keep up the great work!  
          ~ IT Leadership Group

Options for viewing recipients:

  • Alphabetical (by first name) listing below. A-C | D-G | H-K | L-N | P-R | Q-Z
  • Visit the Kudos page to see how the recipients are living the UC Berkeley Operating Principles.

Alphabetical Listing of Pay IT Forward Recipients

My work helps reimagine IT because I

Adam Germek, IST

"Thank You Adam Germek for working on Sunday, Feb. 12 and restarting production servers. Your prompt action ensured the security of those servers with minimal impact to our customers."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets

AJ Zmudosky, IST

"I really appreciate AJ's willingness to partner on the transition from CalMail SMTP Server to bCOP. He took the time to review a lengthy spreadsheet and identify the Unix managed hosts within five hours of the initial request! His assistance has enabled us to move forward with our communications more efficiently. Thank you, AJ!"

  • Continuous Improvement of IT Applications and Services

Alan Willcuts, IST

"Alan always answers my questions thoroughly and never hesitates to answer "just one more" question. He sticks with me to solve computer issues even when it takes many back & forth messages. Alan has been able to figure out how to handle complicated issues that require consultation with multiple colleagues, and he never gives up until he has a fix."

"Thanks Alan for working after hours, weekend, off hours, and with very short notice, to apply an emergency Oracle patches. Your prompt action ensured the integrity of the PeopleSoft environment with minimal impact to our customers."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Improve Research Support
  • Continuous Improvement of IT Applications and Services

Alex Kim, EEI    

"Alex went out of his way to build me a tool that will make a project we are working on much easier to complete. He did this on his own volition without us even asking. I really appreciate his efforts. He is such a pleasure to work with."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Alvin Allarde, IST

"Thank You Alvin for creating template in Service Now. This effort will improve our process when we receive account request. I also like to Thank You upon recognizing the busy workload of other team members and taking on the patching work which help improve Security and Service Management."

  • Focus on Fundamentals of IT Service Management
  • Improve Security of University Data and IT Assets

Andrea Lloyd, SIS 

"Andrea has done such a great job developing eForms, despite all the constraints and daily challenges she faces. She upholds a positive attitude and is always going the extra mile to get things done, and make people happy."   

"Thanks Andrea! Appreciate your teamwork to review and enhance the Advisor Assignment area."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Andrew Ollero, DAR-HAAS

"Drew hit the ground running with our student campaigns and has been an amazing addition to the team. He brings a wealth of knowledge and understanding of working with degree programs. I am thankful to work alongside him and soak in his knowledge. His dedication to servicing each degree program is outstanding and helping them strategically fund-raise for their class. "

  • Deliver Excellent Customer Service

Andy Cho, SAIT

"Andy is a relatively new employee, but his contributions are reflective of a person who has been around a long time. Andy has been a key resource and leader in several areas within the SAIT Applications team for several critical areas. Andy made significant contributions during the Data Center Fire, he provided great support during the Mainframe move and he assumed responsibility for critical systems and processes this past year to ensure a seamless experience for students. Thanks Andy for your immediate contributions to SAIT."

"Andy was a big help in migrating the SAIT SVN users over to the new GitHub@Berkeley service. I appreciated his organization, and cheerful approach!

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Anji Gannavarapu, IST - Enterprise Data

"Thanks Anji, for all your work to date on implementing Informatica's Metadata Manager product, and for sharing your knowledge of this product with our staff as well as analysts at the Office of Strategic Program Management and the Office of Planning and Analysis."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Anne Aaboe, SIS    

"Anne has been one of the best mentors I've had. She is always encouraging us to look outside of the box, and at the bigger picture. Her knowledge is insurmountable, is always helpful and great at motivating us to do better."

" Anne is doing a great job of stepping into a new role as functional lead on the SIS project and managing to focus her efforts in a time of ambiguity. She is awesome to work with!"

"I was sitting in my office this morning and saw Anne take a new employee of SAIT around the building and introduce him to everyone present. This was remarkable since 1) no one asked her to do this and 2) she's technically no longer part of SAIT but now on the SIS but mostly 3) she knew everyone's name, what their job was, and what they were working on at the moment. I really value her attention to detail and even more than this, her taking the time out of her busy day to take it upon herself to make a new colleague feel welcomed and at home immediately. She exemplifies the spirit of cultural onboarding SAIT really strives to embody as an organization. Nice going Anne and Kudos to you!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Improve Research Support
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Ann Walls, Office of the CIO

"Our people are the most important asset and Ann leads the way on making sure our resources are well taken care of in the CIO organization. She's got the deepest understanding of the complicated processes in order to provide the appropriate guidance in ensuring our staff are set up for success and get their jobs done. Thank you Ann for your leadership in the Office of the CIO!" 

  • Expand Customer Engagement and Governance

Anna Gazdowicz, IST-API

"Anna has been instrumental in helping us launch our new Open Berkeley website! She provides courteous, prompt, and detailed responses to my countless inquiries, and is always cheerful. Anna has been a great help!" 

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

April Irwin, ETS

"Even though she was extremely busy with launching the new ETS website, April graciously agreed to meet with our team so that she could share her knowledge with using the new Open Berkeley platform. It was tremendously helpful!" 

  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Aswan Movva, IST - Enterprise Data

"Thanks Aswan for working after hours, and with very short notice, to apply an emergency Weblogic security patch to our Cal Answers Servers. Your prompt action ensured the integrity of the Cal Answers reporting environment with minimal impact to our customers."  

"Aswan worked through some very tricky technical issues to deliver additional formatting capabilities to the Cal Answers Staff Retirement Metrics Dashboard. The customers of this report are "thrilled" with the results - thank you Aswan!"

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets

Barbara Sowden, SIS

"THANK you Barbara, for being the most amazing person ever! No really though, thank you for always willing to take some time to teach me your ways. I know we have a lot going on, but when you take them time to help me learn and grow daily, it means a lot. I can only hope one day I will know half as much as you!"

"Thanks Barbara! Appreciate your teamwork to review and enhance the Advisor Assignment area."

  • Focus on Fundamentals of IT Service Management
  • Improve Security of University Data and IT Assets
  • Improve Research Support
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services
  • Deliver Excellent Customer Service

Ben Kaaya, CSS-IT

"Ben works patiently with us whenever we need something. He always trys to look for a resolution and provide great IT service. Our department is very happy to receive great IT service from him."

  • Deliver Excellent Customer Service

Bernie Rossi, IST 

"Bernie fixes any problem that I have from the simplest to a bit more complex issues with mailing lists, SPAs and calendaring -- providing the simplest solution in the quickest manner whether my request is for a regular staff, for our AVC/Deputy CIO, manager or a Director. I get the same level of efficiency and service each time and she makes me feel like I'm the ONLY customer that she has at that moment and most of all, she is fun to work and interact with."

"I really appreciate how attentive, thoughtful and dedicated Bernie was in helping us diagnose and solve an email routing problem that plagued bCourses at the beginning of the term. She worked through the Labor Day weekend and helped us get the issue resolved in time for the rush of semester start. Thanks Bernie!"

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Beth Muramoto, Graduate School of Education

"Beth is so amazingly knowledgeable and helpful. Her guidance in the past four months since I began working at Berkeley have been immeasurable in acclimating me to the culture and historical context of IT in my department, and she is an exemplary model of providing technical support to people with a wide range of skills. I don't know what I would do without her!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Bill Gross, CSS-IT

"I would like to thank Bill for all of the wonderful work he does in supporting Stephens and Barrows Hall. Bill is often the first one in and the last one gone at the end of the day. I am truly grateful to be on the same team as Bill."

  • Deliver Excellent Customer Service

Blaine Isbelle, IST-IS

"Thank You Blaine for quickly taking care of the UHS's urgent request on Saturday 4/16. Your prompt response helped in securing customer's environment and providing excellent service."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets

Boris Orasov, SAIT

"Thanks for doing double duty by supporting ApplyUC interface and developing the new APIs in Campus Solutions. Thanks for your dedication and work ethic in support of our Student's experience at UCB. THANKS!"

  • Deliver Excellent Customer Service

Brandon Jernigan, CSS-IT    

"As a shared services employee, Brandon came to our department and hit the ground running. He is quick to learn and eager. He is a great addition to the Campus Shared Services Team in our zone."

"Brandon has a great work ethic and has shown a willingness to dive into problems and follow up until they are resolved."

"Brandon has always puts forth extra effort in his assignments."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Brenda Illescas, HAAS

"During a time of transition, Brenda stepped up to the plate to cover all duties of the acknowledgment letter and weekly gift report process to keep donor stewardship on track." 

Brenda has taken on the lead role in managing the student workers for our team. She has built a strong team of capable students.

  • Deliver Excellent Customer Service 

Bryan Lee, CSS-IT

"Working with Bryan this past year, he always helps the customer regardless of the problem or even if it is something we are responsible for. He uses any resource he can find to make sure the customer gets the service they need. He goes above and beyond to help the customer. The latest example is when he volunteered to help Departmental OUs with on-boarding to EEI’s products in Campus Active Directory. The customers asked for help from CSS-IT and from EEI but were told they couldn’t help with most of the configuration. Bryan stepped in to make sure our customers received enough support to get their departments connected properly."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services

Burke Bundy, Pub Hlth-Biostatistics

"I appreciate how Burke updated his scanner configurations for the bConnected team so quickly, even though it meant additional research and troubleshooting on his part. This helps us move forward with the CalMail infrastructure retirement."

  • Continuous Improvement of IT Applications and Services

Catherine Grey, IST

"Catherine is always there to provide back up to cover the reception window when I am out. She is a reliable colleague and offers great customer service to the staff and visitors at Warren Hall!"

  • Deliver Excellent Customer Service

Calvin Burnes, CSS-IT     

"Calvin has provided me, simply put, the best customer service I have had in my 25 years at Berkeley. He is knowledgeable, courteous, responsive and always follows through on what he says he will do. Calvin is a gem and a complete pleasure to work with. You're doing outstanding work Calvin, thank you so much!"   

  • Deliver Excellent Customer Service

Caron Lamarsh

"Caron is always a great resource for helping us get our business completed in a timely fashion. Just this morning I had a reimbursement question, and she not only was able to educate me on campus travel policy but she did so in such a cheerful manner it set the tone for my entire day! Thank you for all you do Caron!"

  • Deliver Excellent Customer Service

Caroline Boyden, IST-API

"Caroline is the behind-the-scenes Open Berkeley guru who helped us with our new website. Thanks so much for your technical support in helping us launch!" 

  • Continuous Improvement of IT Applications and Services

Charles Heinz, CSS - IT

"Charles is so delightful to talk with. When I get of the phone with Charles I am trained and ready to take on my task. Thank you Charles I really appreciate your assistance."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Improve Research Support
  • Enable Campus Shared Services

Charles E. James, IST-Application Services
"Charles found my campus ID, AC transit card, and key card when I dropped it near downtown Berkeley. Even though my last name had changed, he took the time to track me down so that I could get it back. I was relieved and really appreciated his dedication and kindness."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets

Charles Lam, CSS-IT    

"Charles is always very thorough when acting as a liaison between customers and our Engineering & Security team. He was also crucial to helping get a large group of CSS RA staff and data migrated from their legacy infrastructure." 

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services

Chris O'Dea, Journalism    

"Chris focuses on service and is a very adept listener and communicator. He is always looking for ways to improve the School's equipment and IT infrastructure, even when it is outside his normal scope of work. He considers all points of view, and takes the extra time to undertake tasks in new, but sometimes burdensome ways, in order to confirm to campus changes. He's a trooper!"

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Christopher Washington, ETS   

"ETS received an email from public affairs indicating that PBS would be visiting a classroom to do some videotaping and that the instructor they are working with had mentioned some difficulties with using the classroom technology. Chris jumped into action, he had the room checked by our design and engineering staff and scheduled a follow-up appointment with the faculty member. Additionally, Chris arranged for one of our student staff to be on-hand for the start of her class when the film crew will be present, just to be sure things go okay!"

  • Deliver Excellent Customer Service

Christy Weber, AZCSS

"Christy is someone I can count on!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

Chuck Harris, Journalism    

"Chuck moved our web server to an off-campus host after weighing multiple options for cost, efficiency and data security. What resulted was a more dependable set up that maintains the security of our data and IT assets, for the same cost that we had been paying prior."

  • Focus on Fundamentals of IT Service Management
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Cindy Li, SAIT

"Thank you for doing double duty by supporting MBA, OUAE and the Slate implementation. Thanks for your dedication and work ethic making sure things are going well in both hemispheres. THANKS!"

  • Deliver Excellent Customer Service

Clarissa Fermin, IST-OCIO

"I want to thank Clarissa for being such a great teammate. Specifically for assisting me with a catering order that needed to be placed on a day I was out of the office. I was and am able to depend on Clarissa as a back-up, and not worry if things will be taken care of. Thank you Clarissa for always being so helpful, attentive, and such a hard worker!"

"Clarissa is my go to girl. She is always there to share her technical knowledge and shortcuts."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Improve Research Support
  • Continuous Improvement of IT Applications and Services

Clifton Hom, CSS-IT

"Clifton has always been very helpful and professional. He has always answered any questions or issues I have, even responding to emails I send at midnight! He has always gone the extra mile, to make sure the BigFix servers and service works for my building. As a lone IT staffer for a building of over 100 users, his work is extremely valuable to me; I could not perform my job without his service."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Improve Research Support
  • Continuous Improvement of IT Applications and Services

Dale Engle, SAIT   

"For taking the lead on the bDrive issues for the SIS Replacement project team."

  • Continuous Improvement of IT Applications and Services

Dan Lee, ETS   

"A client came in and tried to get help with Statistics questions and Dan took it on. He helped her with a couple problems even if it was his time to go."

  • Expand Customer Engagement and Governance

Dana Lund, Haas

"Dana exemplifies excellent customer service. I was recently at the Re-Imagining IT event he was helping coordinate and realized I need more materials for a work session. Dana went out of his way to make sure our needs were met."

  • Deliver Excellent Customer Service

Daniel Russell, AZCSS

"Dan is someone I can count on for Tier 2 Active Directory support!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

Daphne Ogle, ETS

"Daphne is an exceptionally talented User Experience (UX) professional and Service Designer. Her innate talents, empathy, years of experience and deep user-centered design (UCD) skills mean she is an awesome contributor to any team wanting to bring a user experience lens to the forefront of their product and service design efforts. I have had the pleasure of working with Daphne in her evangelical efforts to raise awareness around UX and service design on UC Berkeley’s campus. Here, she has developed and lead Journey Mapping and Service Blueprinting workshops to teach design methodologies and to address the critical needs of end-users who have to navigate many service offerings across departments. Daphne always has the needs of end-users (people) top-of-mind in everything she does. She is insightful, empathetic, creative, thoughtful and pragmatic in her approach to design and this shines through in the results she is able to achieve, and in the positive way people feel when working with her."

  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Darlene Kawase, ETS

"In addition to being a warm and friendly colleague, Darlene has and continues to be helpful, attentive, and responsive when our team requests for assistance with perplexing enrollment/account issues in bCourses. She is really great to work with, and I so appreciate her hard work and dedication."

"Darlene brings a calm and confident attitude to work. She is dependable, thorough and beyond qualified. I recently took on CalCentral release management duties and Darlene, with patience and aplomb, helped guide me through the process. ETS is very lucky to have her on board."

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

David Schwartz, CSS IT

"David helped coordinate our response to and document the solution to an issue with Casper-imaged Macs that was preventing a number of customers from connecting to their shared drives."

"David always provides excellent customer service."

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

David Triebwasser, SIS

"Thanks David for being on the frontline of Grad Award Entry ServiceNow requests from staff, and helping triage and resolve complex award entry issues effectively. Award Entry situation is much improved with your dedicated support, technical understanding, and ability to solve problems. Appreciate the collaborative approach you take in team meetings and problem resolution."

  • Focus on Fundamentals of IT Service Management

Debbie Meads, IST-IS

"Debbie is always genuine, honest, and straight-forward in her interactions with our Data Center co-location clientele and our community."

  • Deliver Excellent Customer Service

Dennis Sheridan, Haas (ECSM)

"Dennis is a developer working in the Research and Development group within Enterprise Computing and Service Management. I, Robin A. Jones, am a project manager within the same group. Both of us report to Alexander Karapetyan. About 4 weeks ago Dennis and I were assigned a new project. Because I am a project manager I did not have all the permissions to access the necessary files, so I was not able to make an assessment of the customer request. Without hesitation Dennis immediately assumed responsibility for reviewing the customer specifications and provided both Alex and me a projected timeline for completion. Dennis also moved forward by sending requests to the individuals who were responsible for providing both of us full permissions and access to the files we would need to meet the customer's satisfaction. I just want to say, thank you to Dennis Sheridan for lending your hand of support at a very critical time."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Diane Perez, IST-Office of the Deputy CIO 

"Diane worked miracles in getting the disbursements office to process paperwork for an invoice to a vendor in a timely manner, after the vendor and the art history department (which Research IT had partnered with on a faculty project that required software development) had no luck doing so. The disbursement system was a black box for all of us, and we weren't even reliably receiving automatic ticket responses, and had no way to follow up. Once we raised the issue with Diane, suddenly we started getting responses and the whole thing was resolved in less than 24 hours. It was amazing, and made a great impression on the art history department."

"Whenever I need assistance, Diane always helps me immediatley, even if it is something that is not within her immediate scope of work. She is patient and very approachable whether I have a request or have a question about a process."

  • Deliver Excellent Customer Service
  • Improve Research Support
  • Enable Campus Shared Services

Dustin Miller, AZCSS

"I can always count on Dustin!"

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Edgar Ortega, CSS-IT

"Edgar takes on anything and makes sure it gets done. He has been instrumental in documenting CSS-IT processes and procedures and making sure his staff has what they need to be successful."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Ellen Rinker, SAIT

"Ellen volunteered to serve on SAIT's Work force Strategy Professional Development committee. Her work, on top of her regular job, ensures that SAIT staff all have access and opportunity to develop and hone their skills. This, in turn, allows our staff to better support our customers and our students."   

  • Focus on Fundamentals of IT Service Management
  • Continuous Improvement of IT Applications and Services

Eric Avila, AZCSS

"Thanks to Eric for all his support!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Eric Fernandez, UC Library IT

"I've worked with Eric for about seven years and he has always been one of my most helpful and reliable colleagues in IT. He is my go-to guy for requests mainly regarding network drives. Last year, when our network drives were replaced, the mapping on my computer was not updated. Consequently, my files were being saved to the old drive. A bigger issue was the changes made to the files that I updated in the old drive and that my colleagues updated in the new drive. When I discovered an issue with a shared file about a month later, Eric determined the cause of the problem and asked his colleague to help me identify the affected files by providing a list of files with the modified dates from both drives. No matter how complex a problem may be, he constantly demonstrates professionalism and patience. I appreciate having a colleague who is dependable and delivers excellent customer service."

  • Deliver Excellent Customer Service

Eric Fong, CSS-IT

"Eric's experience and positive attitude has allowed me to make the transition from another UC seamless coming to Berkeley. As I have been previously in a leadership position, [I appreciate] Eric's."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Eric Maddy, CSS-IT

"He has helped me out when I needed it in some challenging areas."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services

Erick Nagano, AZCSS

"Thanks to Erick for providing excellent customer service!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

Erika Donald, Information Security & Policy

"I appreciate Erika's work to plan the Phishing Awareness/Simulation Project -- an attempt to combat phishing with new techniques and tools. She stepped outside of her comfort zone to pitch the project to multiple stakeholder groups and in that way has exemplified being willing to take intelligent risks, make mistakes, and learn from our experiences."

  • Improve Security of University Data and IT Assets

Ernest Gomes, IST-Enterprise Application Service  

"Ernest is a highly motivated and hard working individual. He is my go-to person whenever we have PeopleSoft technical issues. He will do whatever it takes to help resolve the issue quickly.  He is definitely someone that you can count on!"

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Eron Budi, Geography

"I appreciated Eron's willingness to take over ownership of a departmental email account needing to have its settings reconfigured, and for his troubleshooting to make sure the change happened. Moving this account to Google's SMTP server supports our plan to retire CalMail infrastructure. "

  • Continuous Improvement of IT Applications and Services

Evelyn Ortman,

"All summer long, Ev worked day and night for two solid months to clean and analyze data to produce our Haas Annual Report. She delivered ahead of schedule and made this transition year a smooth one."    

  • Deliver Excellent Customer Service

Ezra Daly, ETS    

"I appreciate Ezra's can-do, positive attitude and willingness to do anything to support faculty using classroom technology to enhance their teaching in the Wheeler auditorium."

  • Deliver Excellent Customer Service

Fadi Haddad, SIS 

"A long overdue thank you for all your hard work on the summer 2016 work. That was a very tedious task entering/creating all those IDs, and we couldn't have done it without you - and thankfully we don't have to do it again this year! Thank you for always being willing to help everyone out, you are a lifesaver!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Improve Research Support
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Frances Kendall, IST-Enterprise Data

"Woohoo! Thanks for discovering that our Cal Answers PI Portfolio reports could be a solution for Haas Ladder Faculty so that the campus does not need to spend money building new shadow systems. Great efficiency find and leading the way with cost savings for the University!"

"Frances Kendall helped her department in process simplification and improvement by taking on Calnet Deputy duties for her unit. She is a great asset."

  • Continuous Improvement of IT Applications and Services

Forrest Smalley, DB Team

"Forrest spent several hours (probably 8+) helping the security team (ISP) do performance testing of their database on the DB team's infrastructure. We ended up not using the IST DB service, but nevertheless we greatly appreciate the time the spent meeting/helping us with out database needs."

  • Focus on Fundamentals of IT Service Management
  • Continuous Improvement of IT Applications and Services

Gaidi Nkruma, Haas - Tech Services

"The Development & Alumni Relations group plans many events through the year. Often in the evening and the weekend - the last thing we want to deal with is an AV or IT snafu to execute on an event. Enter Gaidi. With his cadre of student workers and his own technical prowess he often anticipates our needs and/or is prepared with an adapter or solution that avoids any type of event mishap. Haas and the Berkeley community is so lucky to have someone who is so service-oriented and forward and just a pleasure to work with. "

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Greg Colf, Real Estate Services

"Greg has come on board as the new CIO/Manager for IT. He brings a fresh perspective on leadership I have not witnessed in years - he actually thinks about the subject before giving direction. I find this to be a great leap forward that will advance Real Estate Services productivity and efficiency."

"Greg has shown patience and thoughtfulness in understanding and addressing the IT needs of the Real Estate Division. You can tell he is listening and responding to the IT concerns and issues and has taken specific steps to identify and fill the IT gaps that have been identified."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Greg Snow, SAIT

"Greg is one of the most dedicated staff I have ever worked with. He was the first one to notify me when the data center was starting to go down a few weeks ago. He worked tirelessly from that point on until we brought all of our servers backup and operational the next day. It was just another example of who he is; sometimes I remind him to slow down for his health, and his answer was typical of Greg: 'How?'." 

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Gwen Davies, IST Infrastructure Services

"I would to Thank You Gwen for helping teammate on their tickets. Gwen's effort will help fulfill client's request on time and it will also help her teammate to stay focus on important project."

"I would like to Thank You Gwen Davies for helping her team member on his tickets. It improve service delivery and it help her team member to focus on finishing important projects."

  • Deliver Excellent Customer Service

Hannah Frankel, Transfer Credit

"Hannah has been a great colleague who is smart, well-articulated, and hardworking. We are a small team of three with a lot on our plates, and Hannah has helped the team tremendously with her contributions. Even though she is new to the work, she quickly learns the campus policies, business processes, and new technology. One specific example is her help with posting transfer and test credits for new admits. She was able to apply what she learned in training and the business process guides to sail through the work. Together, we were able to tackle hundreds of transfer credit models in a few short weeks."

  • Continuous Improvement of IT Applications and Services

Harold Lee, University Relations

"Harold always tries to respond as soon as he can when I have an issue with my desktop."

"Harold always goes above and beyond for his customers and is able to multitask in a hectic environment!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

Hayley Bower, SAIT

"I am very, very appreciative of the time Hayley took to support the SIS Project in its Onboarding work. Her knowledge of the student journey - from applicant to admit to fully oriented member of the UC Berkeley community - and the systems that support that journey is unique and was extremely valuable to the development of the welcome process for the Fall 2016 incoming class."

"Thank you, Hayley, for delivering ServiceNow training to our student helpdesk consultants! Just weeks before you were not even a user of ServiceNow, yet by immersing yourself you became a quick study and helped get our student helpdesk staff ready to go!"

  • Expand Customer Engagement and Governance
  • Focus on Fundamentals of IT Service Management

Ilona Ozmon, IST

"I would like to thank Ilona for taking care of ETS Junction project. While we were running low on resources, she was still able to finish this project well before the deadline. We appreciate her dedication and commitment to work."

  • Deliver Excellent Customer Service
  • Focus on Fundamentals of IT Service Management

Jackson Leisure, ETS

"He's really fun to talk to. Also he roams consistently unlike many of the consultants I've interacted with/observed. His cleaning during closing shift is quite meticulous and careful. He also showed good customer service to clients when they asked for help."

  • Deliver Excellent Customer Service

Jake Tracy, Academic Advising

"My working relationship with Jake is a great example of collaboration between teams that are both low on staff, big on workload, and even bigger on ideas. Jake is always approachable, easy to work with, and helpful. If I have any questions about the Academic Progress Report, Jake would thoroughly explain how things work and follow up with me. He even responds to my trivial questions like how to use Blujeans. Overall, I appreciate his attention, patience, and willingness to help."

"Thanks Jake! Appreciate your teamwork to review and enhance the Advisor Assignment area."

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

James Fong, ETS

"I most appreciate James' willingness to help, always in a calm and measured way. Most recently he's helped to come up with ways to use Salesforce more effectively, patiently providing info (so I can better use the system) and changes (so the system works better for us)."   

"James shares his vast knowledge and helps in myriad ways every day in our office. He sets an excellent example for accountability among our colleagues and brings a constant energy and focus to our work that is greatly appreciated. Thanks for everything!"

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

James Neal, IST Network and Storage Team

"James is always helping my team with our backup questions. He is such a pleasure to work with, always willing to help and go the extra mile. We really appreciate all the help he so willingly gives us."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Jane Valentine, SIS

"Thanks Jane! Appreciate your leadership and support to review and enhance the Advisor Assignment area."

  • Deliver Excellent Customer Service

Jay Sundu, Real Estate Services

"Jay has taken on a enormous task supporting Real Estate Services back end infrastructure. I am confident, however, that he is more than capable of performing well. Jay is personable, professional, knowledgeable, and very skilled and has already contributed to the departments' technical direction. It is refreshing working with such an individual."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Jeff Makaiwi, IST

"Jeff's immense assistance to SAIT Applications on migrating 16 RHEL 5 hosts to a smaller number of RHEL 6 hosts, in the time period of Dec. 2016 - Jan. 2017, was Super Beneficial and especially helpful to us. His accurate, clear technical advice got us over the hump several times. His work is appreciated, valued, and admired! -KP."

I would like to Thank You Jeff for helping us on Oracle patching while his team member was out on urgent leave. I appreciate Jeff's attention on service delivery and helping his team member.

  • Deliver Excellent Customer Service
  • Focus on Fundamentals of IT Service Management

Jeff McCullough, JFAVC

"A big shout out to Jeff for his help with updating several CalNet SPAs that we had exceeded the character limit. Without Jeff's help, I would have lost several hours' worth of work on the Email Simplification Program. Thanks to Jeff's quick turnaround we were able to launch our new interface on time. "

  • Deliver Excellent Customer Service

Jen Bellenger, IST-API

"Jennifer provided me with excellent, patient service in helping me migrate my Calmail list to Google Groups. She went above and beyond by also offering me advice about using MailChimp to publish my office online newsletter. She is highly knowledgeable, friendly and sincerely interested in helping. Thank you Jennifer!"

"Thanks for all your help, patience and understanding with the Subversion to GitHub and the CalMail to BMail migration projects!"

  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Research Support
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Jimmy Morales, CSS-IT

"Jimmy is always ready to take action on customer's and colleagues' needs. He has been a huge help with documenting processes and helping his staff do their jobs."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Joe Luang, CSS-IT

"Joe is an employee that has an excellent demeanor and attitude. While working on a project he offers outstanding customer partnership and customer service. He is the definition of professionalism and ensuring success for the client and the project. Thanks and keep up the great work Joe!"

"I had the chance to meet Joe last week as he was currently updating DAR's operating system. He came over to my desk as I was next on his que and asked if he could schedule some time to modify my computer. He was nice and extremely professional. After scheduling our appointment, he was punctual and was extremely knowledgeable of his duties. He even went as far to let me know if there were going to be any delays. We need more people like Joe!"

"Joe is extremely patient, helpful and professional. He doesn't use IT jargon to explain things to the layman - he uses simple examples so you understand what is happening. It helps me to be more thorough when I report any issues to the Helpdesk. He is always willing to help, even when he is busy with other tasks. He is the epitome of customer service."

"Joe helped with a desktop migration. He was very customer focused in his approach and showed great interest in making sure everything worked out even a few days after. I appreciated his dedication to this project!"

"Thanks to Joe the newest member of my team was up-and-running on email, web servers, printers and drives on her very first day! This was record time. Thank you for mobilizing us, Joe, and making Alyssa's on-boarding that much more seamless. Your patience and thorough work is greatly appreciated."

  • Focus on Fundamentals of IT Service Management
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance

Joe Mitola, IST

"Thanks Joe!! You saved the day by helping the BusOps/Imaging team many hours of re-processing of nearly 1,000 ImageNow documents. Your quick work and effective automated solution really made a huge positive difference in our work :) Always great working with you! "

Thank you Joe! Shout out for Joe's excellent technical skills in investigating ImageNow product software bug and developing a very effective solution to address urgent campus-wide user needs. Joe is also an amazing team player and I always appreciate his smart thinking and cool demeanor throughout our work on SIS project."

  • Deliver Excellent Customer Service

John Benedict, CSS-IT

"John is one of the most hard working techs I have ever had the pleasure to work with. His tech and customer service skills are above reproach but where he really excels in his ability to always find the time to help out a co-worker. Truly an honor to be on the same team as him."

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

John Shioshita, IST-Infrastructure Services

"I feel very proud working with John Shioshita. He has been very informative, genuine, always take time to train others and recently volunteer on Peoplesoft and Commvault documentation. We all appreciate his help."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

John Crossman, ETS

"I appreciate John's ever-present positive attitude and willingness to help. He has been willing to pitch in where needed and prioritize many critical activities across projects to ensure success. Thanks John!"

"Thank you so much for taking the time to share your Agile project management and sprint planning methodology with me. I really appreciate the opportunity to learn from folks I hold in high regard and I definitely learned a lot that I am already putting to good use!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

John MacDonald, Law 

"I really appreciate the work John did to quickly and comprehensively re-establish all law-school services in the wake of the machine-room shutdown over the weekend."

  • Deliver Excellent Customer Service

John Wuorenmaa, Berkeley Language Center

"John is never too busy to help all types of customers from fellow staff, students, to faculty for issues great and small. He is always friendly and approachable. He has good follow through, is extremely knowledgeable and reliable. He is a pleasure to work with."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Johnathon Kogelman, College of Chemistry

"Always provides a useful perspective when asked for advice."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance

Johnny Dunn, OCIO

"Anytime I have a question or need something, Johnny is immediately responsive and courteous, despite getting interrupted multiple times a day (I can only imagine, considering his position and physical location of his workspace). He's on the ball, and incredibly fast in getting results. I just want him to know that not only is it noticed, but it's greatly appreciated!!!"  

"Johnny is always willing to help with admin tasks especially urgent copying requests. I can also always rely on him when I'm expecting a campus guest or Bear Buy delivery and I'm unable to meet them right on time because of a prior meeting or if it is my scheduled day off. I also always see Johnny deal with customers at the front desk and he is very professional and friendly."

  • Deliver Excellent Customer Service

Jon Broshious, IST-Client Services

"The timeliness of his responses, his efficiency, and his willingness to help."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Jon Hays, ETS

"Despite his many responsibilities, especially during a very busy and challenging time in our department, Jon helped me learn my job as a new employee at UC Berkeley, sharing his wealth of knowledge about the university and its IT services and goals, doing so with his trademark good humor and kindness. With his guidance, I feel I was able to efficiently serve our instructors and students during a busy Spring semester startup, as they all made the transition to bCourses, our new LMS. He is focused on improving the learning experience of students and how our work can make a difference."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Jonathan Felder, ETS

"I appreciate Jonathan's flexibility, ability to context switch and willingness to jump in and get things done to ensure success of many of our services!"

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Service

Josh Jackson, Goldman School of Public Policy

"Josh has developed some fantastic apps for us that have improved and streamlined our business processes. He's very responsive to user needs, with a truly excellent service focus. Josh is a great IT colleague who embodies all the operating principles."

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Service

Joslyn Broussard, CCU

"Joss has been a great asset to me here, she helps me every day with working in the Berkeley systems and being able to help our customers get their issue resolved. I am very thankful to see her smile each and every day. Thank you Joss!"

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  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Service

Judy Smithson, SIS

"Thanks Judy! Appreciate your teamwork to review and enhance the Advisor Assignment area."

  • Deliver Excellent Customer Service

Judy Stern, ETS

"Judy takes the time to proactively prioritize work that is not the most urgent and on fire, but is still really important to her colleagues and the department. In particular, I really appreciate that she is always the first service lead to update her service status! Thanks for making my work easier."

"Judy is the Service Lead for an important value-added teaching and learning service on campus - Webcasts. Judy's service enriches the classroom experiences and learning of students in the classes that take advantage of this ETS service, and it take a considerable amount of effort (long hours and support work) to ensure timely and trouble-free viewing by students, and minimizing service startup efforts with faculty. Her quiet and understated approach masks Judy's service commitment, deep user-experience skills, and strong troubleshooting abilities."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Kaetyng Chen, ETS  

"Kaetyng is always a super positive energy in the help desk office. If I'm having a bad day, she always tries to ask and make me feel better. Even on days where the calls are rolling in and there's hardly a break, she has a smile on her face and a great attitude over the phone." 

"She demonstrates extreme diligence in her work and carries a positive attitude that is contagious."

  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance

Kari Peterson, Haas

"Kari has made tremendous contributions in the few months since she started, including remapping out our weekly gift report and acknowledgment processes. On top of that, she has taken the Footprints to JIRA implementation and laid out an excellent project plan. Kari is great with customers and the team loves her teaching style."

"Kari is committed to sharing her knowledge and setting a great example of teamwork in our unit."

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services
  • Expand Customer Engagement and Governance

Karina Polanco-Jimenez, ETS

"When I got to Moffitt, Karina was cleaning every single computer on MMF gold side and making sure every single computer/headphone looked neat. She then came to the staff station and made sure all the tapes, staplers, signs, paper cutters, and pencil sharpers and hole punchers were straight for the clients."      

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Karl Aquino, SAIT

"Thank you Karl! Shout out for Karl's great technical support and knowledge with ImageNow & WebNow setup on multiple SIS laptops. Karl is so responsive, thoughtful, helpful, and does great work in helping the significant demands of the SIS project team."  

"Karl works tirelessly to make sure that the SIS team has functioning laptops, applications, and other technology needs. He is often going around from floor to floor to help fix any laptop issues. When we have UAT session or trainings, Karl would have the laptops ready on time and check in with the participants. I also appreciate his frequent check-ins to individual offices to make sure that "everything is okay"."

  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Kathleen Lu, IST-API

"Thanks to Kathleen for providing a comprehensive overview of the Open Berkeley platform, answering my stream of never ending questions thoroughly and thoughtfully, and always looking for ways to improve the customer experience. You are a great partner to have!" 

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Katy Maloney, SIS Replacement Project  

"Katy has been a fantastic partner for the UX team as we design and develop the new CalCentral. The entire team really appreciates the consistent support and perseverance as we've worked through challenging design and technical implementation issues!" 

  • Continuous Improvement of IT Applications and Services

Kaz Senoglu, SIS

"Thanks Kaz! Appreciate your teamwork to review and enhance the Advisor Assignment area."

  • Deliver Excellent Customer Service

Keith Chan, University Relations

"Keith always tries to give a timely response to my request at work."

  • Continuous Improvement of IT Applications and Services

Kelle Jacobs, SAIT

"For taking the lead on the bDrive issues for the SIS Replacement project team."

  • Continuous Improvement of IT Applications and Services

Kellie Hobbs, JLSTP

"Kellie has always been very helpful with any PostgreSQL upgrades, new instances, monitoring and questions. With her overseeing the backend databases for our applications, it makes the stress of managing the applications decrease. Thank you Kellie!"

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Kellsie Adams, IST-Infrastructure Services

"Throughout the many years I have had the pleasure of working with Kellsie, I have never once felt that I wasn't her number one priority."

"Kellsie provides absolutely amazing customer service - she is both responsive and patient. Over a period of time, it has become quite clear that Kellsie does not believe in simply 'resolving the ticket' but rather focusses on 'solving the problem.' She welcomes new ideas that simplify an existing process as is evident by her agreeing to help us try out tool that will reduce the number of steps it takes to associate a user with a Mac address. Open, collaborative and innovative - Kellsie is everything IT needs to become!"

"Kellsie completes requests promptly, cheerfully and accurately, while providing services to everyone on the entire campus. She provides assistance with how to do things if one doesn't have that info. She has a good system about how she runs the hostmaster service."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Kent Leaver, IST-Application Services

"Thank you Kent, for all your hard work on keeping TAM up and running for the campus. Most recently your work on the Gender and Ethnicity updates are most appreciated!"

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Kenneth Kao, ETS 

"Kenneth is very diligent and efficient. While working for the knowledge management function over the summer, he would always submit his quality work punctually despite his crazy schedule outside Cafe. He also displayed lots of Can-Do spirit as many responsibilities were given to him." 

  • Deliver Excellent Customer Service

Kerry Hays, IST

"We received an urgent request where client could not download software. We were struggling to find solution for few weeks and once our team member reached out to Kerry, he was quickly able to identify the problem and help us out. With his help we were able to deliver quality service to our client. Go One IT" 

  • Enable Campus Shared Services

Kevin Burney, IST-Platform Infrastructure Services

"In a current busy environment where everyone is busy, Kevin stepped up to help on patching PeopleSoft disaster recovery servers which freed up some of other team members time who are working on very tight deadlines and ever changing project demands. I would like to Thanks and Appreciate Kevin for stepping up to help his team members on this along with further learning of PeopleSoft environment." 

"I would like to Thank You Kevin Burney for helping his team member on his tickets. It improve service delivery and it help his team member to focus on finishing important projects."

  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services
  • Deliver Excellent Customer Service

Kevin Kim, ETS

"Kevin always has such a great attitude when he works! He works joyfully and is always ready to help clients with a smile. He always stays on top of roaming too."

  • Deliver Excellent Customer Service

Kim McPhee, SAIT

"Kim is always super happy to help and is an absolute pleasure to work with. It's the little things she does that make a big difference. As just a single small example, she takes it upon herself to manage and stock the student store in the RSSB, coming in late at night just to make sure everything's running smoothly, and she does so without being asked and without asking for recognition. Thanks, Kim!"

"Although she was only scheduled to help with set-up, Kim stayed late to also help with clean up for the One IT Summit event."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance

Khattab McIntosh, CSS-IT

"Khattab is extremely responsive regardless of the task being requested, and always assists with a smile on his face. His customer service and trouble shooting skills have been greatly appreciated for the past year and a half I have been a part of the CalTime team. It's people like him that help support a group like us and assist in our success."

"Khattab always manages to meet each deadline with high quality work."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Kris Beltran, CSS-IT

"His efficient service. Kris is fast and it doesn't take a lot of explaining before he understands what is happening. He listens and resolves problems quickly and is always very helpful."

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Kristen Lee, SAIT

"Big thanks to Kristen for sharing her expertise as a student IT employee during the first-ever KEYS workshop for Supervisors of Student Employees. Supervisors who attended agreed that the student experience portion was the highlight of the workshop!"

  • Deliver Excellent Customer Service

Kyra Troyan, SIS

"Thanks Kyra! Great working with you on the Grad Award Entry area, and your training documentation is really helpful. Thanks for dedication to support good understanding around this highly complex new business and system process."

  • Deliver Excellent Customer Service

Lawrence Felipe, Real Estate Services

"You can count on Lawrence to help with any IT problem he is presented and to show extreme patience while providing straight-forward and simple IT solutions."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Lexie Patten, IST

"Lexie gave a very fast and super clear response to my time-sensitive (but minor) issue with the CSAC website."

  • Deliver Excellent Customer Service

Lisa Chang, SISRP  

"Lisa played an important role in supporting the Graduate team during an extremely hectic and difficult time. She took on complex tasks with grace, was a positive influence at all times and was a valuable team member. It was great working with her and look forward to more projects with her."      

  • Deliver Excellent Customer Service

Lisa Martin, Haas-ECSM

"Lisa looks at the big picture. She offers suggestions for process improvement - even if she make them, she offer sympathy if change can not be made."  

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Lisa Weber, Library Applications and Publishing

"I am constantly sending requests to Lisa to either update existing library web pages or to create a new web page. She always manages to squeeze in my request despite her busy schedule. She delivers quality work effectively and efficiently (with a positive and upbeat attitude). I enjoy working with Lisa and appreciate all that she has done for us. On behalf of LCIS, thank you Lisa Weber for all of your assistance!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Lito Tejada, IST-API

"Lito helped provide above-and-beyond support for a mailing list owner who inadvertently migrated multiple mailing lists, deleted the list's membership, and needed the settings restored immediately. Thanks to his rapid response we were able to get the lists functioning and resolve the issue within one hour!"

  • Deliver Excellent Customer Service

Lois Wareham, CSS-IT
"Lois has been an amazing ally for VCRE. She took immediate action to assist during a critical event at Facilities Services. Lois developed a plan and mobilized people and resources to begin reimaging 80+ workstations and enable the unit to resume business operations. She has given of both her work and personal time and always with a smile and positive attitude."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Enable Campus Shared Services

Loretta Willis, SAIT
"Thanks for all your work on RHEL5 to RHEL6 upgrade. Thanks to your hard work we removed the need for DB2Uploader and saved us a ton of work!"

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Lucy Greco, IST-API

"Lucy has been instrumental with ensuring our website redesign follows web accessibility guidelines. She met with me to recommend helpful resources and provided a thorough review our site content. She is much appreciated!"

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Lukas Nucum, CSS IT

"Couldn't ask for a better supervisor. Luke is supportive and trusting. He knows that his team is professional and trusts that we can solve problems. He enables me to make my own decisions, which in turn make me trust myself more. Thank you Luke, for improving my work environment."  

"I appreciate Luke for his professionalism, great leadership skills, always thinking ahead when presented with a problem, and always finding a solution."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Improve Research Support
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Marc Love, IST Telecom  

"Marc's troubleshooting determination has helped resolve IST Telecom voice production issues several of times. Below are the most recent production issues Marc has helped us on and on all 3 of the issues Marc was called upon by his colleagues to help investigate and resolve the issue because of his expertise and determination.

• Port on wrong VLAN for Avaya SRM
• Replacement of dead switches after DC outage
• Lost network connectivity between Rightfax & Cal Voicemail Servers after DC outage"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Margarita Zeglin, OCIO-IST

"Any time I contact Margarita with help in meeting scheduling she responds almost immediately and is helpful to the extreme. I really appreciate her kindness and assistance whenever I reach out to her. So glad to have great colleagues like her at Cal!"

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  • Deliver Excellent Customer Service

Maria Martinez, AZCSS

"Thanks for Maria's helpful contributions to CSS!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Marina Bennett, IST- OCIO

"Marina is a team player. She always helps me when I run into questions with travel reimbursements, and Bear Buy carts. I appreciate her positive attitude and her willingness to always help her colleagues. She is a pleasure to work with!"

"Thank You Marina for negotiating with vendors and processing last minute purchasing request.. Your efforts ensure money savings and time for our department."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Melaniece Parker, CSS-IT

"Melaniece has always been a conscientious and thorough advocate for the end users that come to her with questions and support at the CSS-IT Service Desk. I have observed this in person when we worked together before she moved to 4th Street. It became even more apparent when I became the person needing support with a failing data connection. Although I am also in IT Support she didn't sit by & assume it had been all worked out. She proactively checked up on it & keep the ticket for it updated & the documentation current. I greatly appreciate her dedication to providing the best support possible."

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

Melissa Hennings, UHS-IT

"Melissa is such a incredibly hard worker. She is so honest and you know you are always going to get a straight answer from her. She steps up to the plate, even if she isn't asked to, to solve a problem or help a co-worker. She is awesome to work with!"

"Melissa is so diligent about making sure that we have accurate information and she enables the managers to track data they need for reporting purposes. She's meticulous and careful and helps to protect our cilent's privacy and security. She's also persistent in exploring functionality with our software vendor and reporting and monitoring issues with our software. She protects us and helps us focus on excellence."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Micah Bot-Miller, CSS-IT

"I appreciate Micah's willingness to jump right in to investigate and/or follow up on technical and computer security issues within our organization and among our business partners. He has incredible technical prowess and campus knowledge and applies it daily to help individuals and teams within CSS-IT and our customers."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Michael Daplas, AZCSS

"I can always count on Mike!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Michael Leefers, IST Infrastructure Services

"Thank you Michael for covering Doc duty on Nov 7th while your teammate was out sick."

"I would like to thank Michael Leefers for working on defining roles and responsibilities of Office 365 and Azure. This process involved other service partners/units and he work successfully with them in this important task."

  • Deliver Excellent Customer Service
  • Focus on Fundamentals of IT Service Management
  • Improve Security of University Data and IT Assets

Michael Leung, IST

"Thanks Michael for working after hours (on a vacation day!) to apply an emergency Weblogic security patch to our BAIRS production servers. Your prompt action ensured the integrity of the BAIRS reporting environment with minimal impact to our customers." 

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets

Michael Lindsey, LAW IT

"When an anxious customer reaches out for support in an area under Michael's domain, I am always confident that Michael will treat the user with the utmost respect, providing excellent feedback and quick follow-though on the issue. This was exemplified in a recent issue experienced by an internal customer who was preparing an email blast which included links to Library supporting vendors whose links were not responding as expected. Michael quickly found the source of the issue, reported back to the customer and worked with the vendor to resolve the misconfiguration on the vendors side. The quick work allowed our customer to prepare the urgent email on schedule."

  • Deliver Excellent Customer Service, Improve Research Support

Michelle Bautista, CSS-IT

"I appreciate Michelle's vast experience and insight into IT support, customer expectations management, and approaches to selling ideas and resolving problems. Michelle is my 'go-to' person when I need new ideas or a 'reality check' for addressing customer and personnel issues, and someone I can depend upon to critique and guide my approaches to those issues."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Michelle White, SAIT

"Michelle was instrumental in helping coordinate the StarRez 10.0 upgrade and coordinating the work and issues with our customers in Student Conduct and the Advocate vendor."

  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Mike Howard, SAIT

"Mike was out on vacation when the data center fire happened last month, and he stepped in nonetheless to help in the recovery effort. In particular, I appreciated that Mike updated the Residential Computing program website with outage status updates, which helped keep thousands of residential students informed while the central UC Berkeley website was down. This quick action on the communications side is out of his usual job description, but in making this effort he demonstrated a commitment to customer service and providing a positive student experience."

  • Deliver Excellent Customer Service

Mimi Mugler, CalNet, IST-Enterprise Data Services

"I really appreciate how helpful, kind and positive Mimi has been since I recently joined the CalNet Team and returned to work at UC Berkeley as a rehire. She has stepped in to guide me through the processes and patiently provides me with support while our team has been rebuilding it's staff, changed departments and gained a new manager and director. She also is fairly new to this CalNet Team, but has been staff here for over 22 years. She holds a strong belief in having commitment to improve the UC Berkeley community that I share and that I am inspired by as well. I am very thankful for everything she has gone out of her way to do to make my experience of returning to work here a pleasant one. I feel I may have been very lost without her help and reassurance."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Improve Research Support
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Morgan Lee, ETS

"Morgan is amazing! I work the ETS student help desk, and have been dispatching runners all summer from mmf. I must say that Morgan is among the most pleasurable people to work with. She always has a sincere, outgoing, and energetic attitude. She also asks great follow-up questions. And lastly, she is always maintains a happy, positive demeanor when given tasks to complete. She's great!"

  • Focus on Fundamentals of IT Service Management

Myra Lijek, UHS-IT

"Myra, I love the way you interact with people and help them to look toward the possibilities. I also appreciate your enthusiasm for people and positive, fun attitude. You bring fun into our work area and laughter."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Nancy Bliss, UHS

"Nancy is so kind and interested in everyone and everything going on. She is first in line to help someone, no matter the challenge. She is open to new ideas and willing to listen to anyone's perspective. She is someone who can really be counted on!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Natalie Montanez, ETS

"It has been an incredibly hard semester start up for CTS and she has done an exemplary job handling all the professors and issues."

  • Deliver Excellent Customer Service

Nathan Clark, SAIT   

"Nathan volunteered to serve on SAIT's Work force Strategy Professional Development committee. His work, on top of her regular job, ensures that SAIT staff all have access and opportunity to develop and hone their skills. This, in turn, allows our staff to better support our customers and our students."

"Nathan has been immensely helpful and generous in supporting the Imagine upgrade UAT with the RSSP training lab that he runs. Thank you Nathan!"  

  • Deliver Excellent Customer Service
  • Focus on Fundamentals of IT Service Management
  • Continuous Improvement of IT Applications and Services

Nicole Sattler, ETS

"Her willingness to share her knowledge and experience. Nicole's work with ETS has introduced her to many Campus cohorts and counterparts, so her work experience is greatly varied and vast. It's her willingness to share that knowledge that I appreciate immensely and having her as a point of contact has been really beneficial with my transition from local IT (COE) to CSS IT."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Noah McGee, CSS-IT

"I appreciate Noah applying his incredible talent at process development - he is a process *Monster*!! CSS-IT is in great need of defining and refining processes, and Noah has taken this upon himself, utilizing keen insight and creativity. I also much admire his productivity."

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  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Patricia Donnelly, CLLAW - Law

"Patricia was kind enough to let me use her laptop to take notes during one of the IT Governance meetings. I arrived to the meeting and realized I had accidentally left my keyboard to my iPad at home. The committee depends on me to take minutes for the meeting, and Patricia saved me time and allowed me to capture details I would have missed if I were hand-writing the notes. Patricia is an IT Leader on this campus, and her actions were a great example of UCB's Operating Principles."

  • Expand Customer Engagement and Governance

Patricia Juarez, IST

"Thank you Patricia! Shout out for Patricia's dedication to customer service and her significant effort to meet individually with 40+ FASO staff members to update their ImageNow applications. Patricia is wonderful to work with, and I always appreciate having her in SIS design and onsite meetings with various campus customers at Sproul."

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Patty Maciel, University Extension

"Patty has done exceptional work here at Extension and has proved to be a tremendous help to our team. She is patient, kind, and always ready for what the new day has to offer. I love that I can come to her with whatever I have going on and will always give fresh insight on how to proceed. Thank you for your dedication Patty! Kudos to you!"

  • Continuous Improvement of IT Applications and Services

Paul Farestveit, ETS

"Paul has been juggling a large workload and many projects within ETS. Even through a huge workload and all the context switching, his level of attention to detail, technical knowledge, appreciation for the user's experience and team work has improved the quality of all of our services immensely. In my experience the complete package he offers to quality assurance is quite unusual. Thanks Paul!"

"Paul has been willing to dive in whenever the YouTube project has needed help - and we've needed lots of it :) Thank you for always bringing laughter and expertise to work with you everyday!"

  • Continuous Improvement of IT Applications and Services

Peter Cava, IST-Enterprise Data

"Peter absolutely rocks! Our business partners view Peter as our team MVP and 'go to' person whenever there are challenging financial reporting issues that we can't figure out. It's a huge relief to have a problem solver with Peter's finance subject matter expertise in-house. Thank you for leading the CalPlanning Managed Services Transition and BAIRS v11 Upgrade. Rock on, Peter!"

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets

Petr Brym, SAIT

"Petr jumped in to help the UX Team with a vendor security review and provided great guidance throughout the entire process. I greatly appreciate Petr's calm approach and deep expertise!"

  • Deliver Excellent Customer Service,

Philip Weekly, Optometry IT

"He is very forward thinking."

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  • Focus on Fundamentals of IT Service Management
  • Expand Customer Engagement and Governance
  • Improve Security of University Data and IT Assets
  • Continuous Improvement of IT Applications and Services

Pooja Ojha, IST

"I appreciate the extra time and conscientious effort that Pooja put into improving our IT system. It will enable our program to provide up to date information and better service. Thank you Pooja!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Continuous Improvement of IT Applications and Services

Quig Driver, OLAC

"Quig operates an open door policy which makes it easy for me to approach him whenever I have a problem or a need. He usually gets things resolved quickly and keeps the IT unit running smoothly as well as promotes a friendly work environment. Thank you Quig!"

  • Deliver Excellent Customer Service
  • Improve Research Support
  • Continuous Improvement of IT Applications and Services

Radha Karichedu, IST

"Thanks Radha for holding down the fort last month while the rest of the team was at Oracle Open World. During this time, you managed multiple production issues, including the completion of a critical student degree refresh in the evening in order to get data into Cal Answers Student reports as soon as possible. You took on all challenges with poise and good humor - thanks again!"

  • Deliver Excellent Customer Service

Rahul Shrivastava, SAIT

"Thank you for your double duty of supporting operations and your development work with Slate and CS. Thanks again for your dedication and work ethic and improving the student experience. THANKS!"

  • Deliver Excellent Customer Service

Rich Meyer, ETS

"Thank you so much for taking the time to review your Agile project management and Sprint planning methodology with me. I greatly appreciate it and learned a ton that I am already putting into action!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Ricky Freed, IST

"Provided immediate aid when we were faced with a power distribution unit failure for one of our racks."

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  • Deliver Excellent Customer Service

Rob Silva, IST-API

"Rob Silva provided me with outstanding service yesterday, and I am extremely grateful. He came to my office and guided me through the process of migrating my Calmail list to Google Groups. I had been dreading the migration for months and at the time I was pressed for time working on a large deadline. By coming to my office and walking me through each step of the process and then helping me set the settings in the new system, Rob saved me a great deal of anxiety and time. He is extremely knowledgeable, patient, friendly, and service-oriented. Thank you, Rob!"

  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Improve Research Support
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Robert Amsbury, CSS-IT

"Robert Amsbury does an excellent job day in and day out. He has some of the most unique faculty and staff that fall under him to support but that does not slow him one bit. Robert always receives the highest compliments and praise from everyone he supports as well as his co-workers. Robert is truly a joy to work with."

  • Deliver Excellent Customer Service
  • Improve Security of University Data and IT Assets
  • Improve Research Support
  • Enable Campus Shared Services

Robert Rainey, CSS-IT

"Robert Rainey was CalMail support to most everyone for years. Calls to the old IS&T for CalMail issues always seemed to find their way to Robert and he excelled at 1st level call resolution. Having transitioned to the field as a BTSA he has taken that same approach to his new job. What I appreciate most about Robert is his willingness to learn. He understands what he is shown and is always eager to learn more. This has translated into another great addition to our team and our customers couldn't be happier."

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

Rosalind Nevels, IST-Voice/Billing

"Great attitude, hard-working, able to take on anything. Fun to work with. Roz has really jumped in and helped our unit!"

  • Deliver Excellent Customer Service

Ross Urrere, Optometry

"His continued commitment to provide great customer service."

  • Deliver Excellent Customer Service

Roy Baril, Journalism

"HIs willingness to help. His good humor. His hard work."

"Roy deeply cares about his work and about the constituents at the School of Journalism. He is always willing to question his practice and consider new ways of doing things. He is also constantly improving the tools of his trade and looking for innovations to introduce to the School's IT infrastructure."

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  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Quynh Nguyen, ETS

"She goes above and beyond. Though it wasn't part of her responsibility, she saw that computers were dirty in WMF and offered to clean them." 

  • Deliver Excellent Customer Service

Sal Borromeo, SAIT

"Sal makes himself available to ensure at all requested times customer migrations and production job changes are completed in a timely and accurate manner. Sal stepped up this year to take on ProSAM migrations and mainframe migrations. He is happy to assist and volunteers to help whenever he can as he understands the business need for our Students and partners.  Thanks Sal for your dedication and hard work!"

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Samantha Zepeda, Haas

"Samantha has great attention to detail and many great ideas. She is levering her outside experience and sharing her knowledge with the team to develop new business process improvements"

  • Deliver Excellent Customer Service

Sergey Shevtchenko, Goldman School of Public Policy

"Sergey has stepped up to the request of GSPP's dean to expand our use of technology in teaching. Sergey has worked with BRCOE this past year (and with 10+ individual faculty) to create our first MOOC for the School. To do this, he's hired a student employee, met with BRCOE staff, wrangled faculty schedules, reserved rooms, filmed interviews, edited VOPs, created tests for the online knowledge modules, uploaded shared files into shared directories, worked to edit digital filming, reserved rooms, calendared meetings and updates, weighed in on MOUs, met with Business Contracts, and nudged everyone to keep the project moving. His dedication, perseverance, and willingness to do whatever is necessary to make the dean's vision a reality is spectacular. And very much appreciated!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance

Seth Yanow, CSS-IT

"The thing I appreciate most about Seth is cool and calm demeanor. Nothing fazes him and this is a very effective way of working with customers who may not always be the happiest when they have had a computer issue. Many have remarked how not only has he fixed a problem but left the customer feeling much better as a whole."

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services

Shawn Smith, SAIT

"Shawn volunteered to serve on SAIT's Work force Strategy Professional Development committee. His work, on top of her regular job, ensures that SAIT staff all have access and opportunity to develop and hone their skills. This, in turn, allows our staff to better support our customers and our students."

  • Focus on Fundamentals of IT Service Management
  • Continuous Improvement of IT Applications and Services

Shubha Narasimhan, IST-Enterprise Data

"On Oct. 7, there were multiple EDW job failures due to a hardware issue on one of the Dell blades underlying our ESX cluster. Shubha worked throughout the night to minimize the impact of these failures to our CalAnswers and BAIRS customers, coordinating with DBA's, helpdesk and other team members, and sending out regular updates to our functional partners. Thanks to Shubha for her dedication and for her excellent communications throughout the duration of this outage!"

"Shubha put in an enormous effort over a 6 week period (including nights and weekends) to fix a production issue with BAIRS Permbudg data. This issue required her to come up to speed on an old and seldom-touched set of jobs, and make needed modifications to correct the data. She did all of this with a smile on her face and a great attitude. Thanks Shubha for your outstanding support of our BAIRS customers across campus!"

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Stephanie Sorensen, IST/OCIO 

"For the past two Consulting Summits (April and October 2016), Stephanie has shepherded me through the process of ordering lunch for the participants -- placing the order, confirming with the vendor, getting chart strings and approvals from within OCIO/IST, etc. With all the many arrangements to be made for the event, having Stephanie's help with the food order has been a life-saver. Even as I become more familiar with the process, Stephanie provides the "last-mile" support that would be a big burden to me. So, on behalf of Quinn Dombrowski, David Greenbaum, the summit participants and myself, A BIG THANK YOU, STEPHANIE!!"  

"Stephanie is always helpful, responsive, communicative and cheerful. Recently she's done lightening fast travel reimbursements for me. WOW. Very much appreciated."

  • Deliver Excellent Customer Service

Steve Dalton, CSS-IT

"Steve always goes above and beyond to help our customers!"

"Not only does Steve do a great job in his Shared Services role, He goes out of his way to learn and implement Departmental Standards outside the scope of his Job Description. He has been invaluable in the transition to Campus Shared Services our department has gone through."

"Steve's attitude is incredible. He brings enthusiasm and warmth in addition to technical expertise to the job every day."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Steven Herrera, CSS IT 

"Steven is one of the most helpful and resourceful staff I have had the pleasure of working with. I know I have asked Steven to assist me with many short notice "fire-drills" especially these past couple months. He has never failed to help out and in many cases gone above and beyond normal service expectations to ensure the issues were resolved in the quickest and complaint method possible!! THANK YOU STEVEN for your assistance and trendsetting customer service level!!! I can't thank you enough for your support!!"

"Steven is another example of someone who transitioned from the Service Desk to the field and has been nothing short of amazing. I admire his ability to work in an extremely precise and efficient manner in helping our customers and yet maintain an extremely high level of customer service. I also admire how well he displays and understands the concept of ownership and how he applies that to his customers and their needs."

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services
  • Enable Campus Shared Services

Steven McCabe, Financial Aid

"I greatly appreciate Steve's openness and understanding. He has provided fantastic feedback, both constructive and positive. Additionally, Steve's actions make it clear that he cares about the interpersonal aspect of our work and wants to maintain good relationships with his colleagues."

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  • Continuous Improvement of IT Applications and Services

Theodore Mak, CSS-IT

"He has helped us transition from Footprints to Service Now easily with his experience using it at another campus. He has answered a lot of questions and proactively stepped up our learning curve and our ease of use of the new system."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Expand Customer Engagement and Governance
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Thom Stokes, CSS-IT

"Thom stokes is an excellent technician and always exhibits a customer first approach to his job."

  • Deliver Excellent Customer Service

Thomas Tang, University Relations

"Whenever I have a technical question for Thomas, he never hesitates to share his thoughts."

  • Continuous Improvement of IT Applications and Services

Tomo O'Brien, SAIT

"Thanks for doing double duty by supporting mBA and developing the new APIs in Campus Solutions. Thanks for your dedication and work ethic in support of our Student's experience at UCB. THANKS!"

  • Deliver Excellent Customer Service

Toni Ward, CSS-IT

"Toni is currently providing support with our cleanup effort to assign mailing list owners for unowned lists. She graciously stepped up to serve as gatekeeper for the incoming responses, which is in addition to her regular workload. I appreciate her willingness to help, and her positive approach!"

  • Deliver Excellent Customer Service
  • Enable Campus Shared Services
  • Continuous Improvement of IT Applications and Services

Traci Young, SAIT

"Traci always goes above and beyond on any assignment she is given. Some specific examples include: her diligence and flexibility in assisting during the Data Center fire; her leadership for ensuring the Mainframe move was successful for SAIT applications; and developing a new role within her area to hire and mentor new student staff. Thanks Traci for all you do!"

  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Tracy Mills, DAR-HAAS

"Since taking on more responsibilities, Tracy has shown great sportsmanship by embodying the spirit of a great leader. She is a supervisor who wholeheartedly listens, encourages, and provides feedback to her staff. What I value most is her willingness to be open for dialogue and having such a bright positive personality."

  • Deliver Excellent Customer Service

Tran Lam, ETS

"Tran directly messaged me when a printer at a mobile print station was offline and clients were trying to print and needed to find replacement toner for the printer. Tran was quick to ask questions and made things better in our facilities! I appreciate Tran for being a great student consultant! Not only is she friendly to her fellow co-workers at ETS but her sincerity and willingness to help clients really shows. I've seen her on multiple occasions roaming and tidying up the labs and helping clients as much as she can."    

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Tuan Nguyen, SAIT

"The last several weeks have been extremely challenging for IT professionals across all of campus and in Student Affairs. In addition to the normal seasonal IT activities, other events such as the data center outage, firewall and networking upgrades, and mainframe moves have required IT staff, including Tuan, to work harder and faster. Tuan has balanced all of these issues while going above and beyond in delivering excellent customer service. I appreciate Tuan's dedication to UC Berkeley, and the student experience."

  • Deliver Excellent Customer Service

Vibol "Yoshi" Kim, CSS-IT

"Vibol 'Yoshi' Kim understands and values the importance of high quality customer service and consistently and competently delivers the highest quality service. He consistently meets or exceeds customers' expectations, always follows-up on service promises."

  • Deliver Excellent Customer Service

Wade MacAdam, UCPD

SAIT would like to thank Officer Wade MacAdam for taking time to provide a campus safety presentation to our 1950 University Avenue office. We have many new staff, and they definitely benefited from engaging in conversation with Officer Wade. Every year we have several student-related events where we invite Officer Wade to give a safety presentation and he is always happy to oblige. So, SAIT would like to make sure that he receives recognition for the campus outreach and care he provides to our students and staff.

  • Deliver Excellent Customer Service

Walter Stokes, IST

"Walter is doing a great job of managing the Hyperion Planning RFP project."

  • Continuous Improvement of IT Applications and Services

Xing Li, SAIT

"Xing was asked to help a specific and crucial project despite having little advanced knowledge of the entire technical situation or business process. Even though Xing had a full plate of work he took on this new assignment while still providing top customer support with his ongoing commitments. Xing was a leader providing top technical research, knowledge, analysis, and a working dev environment quickly for an important upgrade. His work was top notch and more than commendable."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service
  • Continuous Improvement of IT Applications and Services

Zane Cooper, Haas School of Business-Computing Services

"Zane worked tirelessly to make the Haas email migration to Gmail a success. The vendor let us down, the faculty was against the move, the staff was stressed, through it all, Zane stayed calm and organized teams from every group to leave our comfort zone and reach out to faculty and staff that had problems. Zane did not receive any recognition for the endless hours he spent trying to make the migration a success even tough much of it was out of his hands."

  • Focus on Fundamentals of IT Service Management
  • Deliver Excellent Customer Service

Zoey Lin, IST-Platform Infrastructure Services

"Thanks Zoey for working after hours, weekend, off hours, and with very short notice, to apply an emergency Oracle patches. Your prompt action ensured the integrity of the BFS/PeopleSoft environment with minimal impact to our customers."

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  • Continuous Improvement of IT Applications and Services
  • Deliver Excellent Customer Service