Recipients

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We are happy so many of you have already taken part in the Pay IT Forward program we launched in September 2014. Recipients and nominators span our entire campus and multiple IT units. Every day we see the wonderful work you are all doing individually and collectively toward reimagining IT here at UC Berkeley. Each of your roles is vital to our success since you are interconnected with some of the larger initiatives we have undertaken that are outlined in our IT Action Plan.

We thank you and all the Pay IT Forward recipients for your efforts and dedication - keep up the great work!
~ IT Leadership Group

View recipients in 2020: Nov. 5, 2019 - April 13

Visit the Appreciate page to see how the recipients are living the UC Berkeley Operating Principles.

Recipients April 13, 2020 - August 31, 2020 (in progress)

Peter Munoz (Enterprise Applications - AdminIT) - nominated 4/6/20 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! (Terri Kouba, Administrative IT)

William Dvorak (Enterprise Applications - AdminIT) - nominated 4/6/20 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! (Terri Kouba, Administrative IT)

Bob Bernhardt (Enterprise Applications - AdminIT) - nominated 4/6/20 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! (Terri Kouba, Administrative IT)

Colette Jackson (IST-Telecom) - nominated 4/6/20 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! (Terri Kouba, Administrative IT)

Timotius Vincent (ITCS-OCIO) - nominated 4/13/20 - We focus on service.

Always pitches in to get things done, looks for how he can help without having to be told (Vivian Sophia, ITCS-OCIO)

Nili Ovaici (EA-SIS) - nomimated 4/13/20 - We simplify.

There's so much, but this particular recognition is for her leadership role during the COVID-19 crisis regarding P/NP grades. Nili is steadfast and humorous. We are so glad to have her as a SIS Service Lead. (Rana Silver, EA-SIS)

Chara Bui (EA-SIS) - nomimated 4/13/20 - We simplify.

I had to pull Chara into a last minute meeting to get a solution to an urgent request from OR regarding the P/NP updates. Chara immediately jumped in with both feet, offering up a realistic and highly user friendly solution to the problem and turned out usable documentation to share with OR within the hour. Absolutely great work on Chara's behalf and I really appreciated her great ideas, even when asked for last minute! (Nili Ovaici, EA-SIS)

Brandon Wright (EA-SIS) - nomimated 4/13/20 - We simplify.

I pulled Brandon into a meeting last minute to discuss a highly urgent request from OR regarding the P/NP updates that they were requested a week's turnaround time on. Not only did Brandon not even blink, but he made solid and useful recommendations regarding what changes were doable within that time period and how we could implement it from a development point of view. I appreciate Brandon's willingness to drop everything else he was doing to work on this very last minute urgent request, and with zero complaints too! (Nili Ovaici, EA-SIS)

Nader Kutub (EA-SIS) - nomimated 4/13/20 - We simplify.

I have asked Nader to perform so much high-urgency short-turnaround work with respect to the P/NP updates that were required by OR and he did not complain once. Whether it was a last-minute eForm request, a surprise consultation, or the 90000014th update to the CalCentral Banner, Nader did the work in a timely fashion and never complained once! I appreciate Nader's flexibility and willingness to get the work done! (Nili Ovaici, EA-SIS)

Jake Tracy (EA-SIS) - nomimated 4/13/20 - We simplify.

With the P/NP changes that have gone in, Jake has not only been extremely helpful in deciding the best manner to move forward but also has not complained once about the last minute work that has been thrown his way. Whether it's updating the APR to accept a brand new grading basis/category or testing unexpected functionality, I appreciate Jake's quick, efficient work and his willingness to drop other items to get this work done! (Nili Ovaici, EA-SIS)

Wood Foster-Smith (EA-SIS) - nomimated 4/13/20 - We simplify.

Wood has been extremely helpful with regards to the P/NP changes that need to go in. Whether it's creating queries/reports so colleges can make decisions or updating Views so that functionality displays correctly for Students/Advisors, Wood has been instrumental in ensuring that everything is running smoothly! Many requests have been high-urgency last-minute requests from OR/departments and Wood has not even blinked! I appreciate Wood's flexibility and willingness to take on work during these crazy COVID times!(Nili Ovaici, EA-SIS)

Dhruv Prabhakar (IST-ED) - nominated 4/13/20 - We focus on service.

Just before 2 am on April 8, one of our Procure-to-Pay jobs failed, and our offshore team reached out to Dhruv for assistance. Even though he was not on call, Dhruv immediately stepped in, conducted analysis, identified the problem, and then designed, tested and implemented a solution. His quick response to this issue allowed our loads to complete before Cal Answers opened for business that day at 7 am. Thanks Dhruv for your dedication and commitment to our customers! (Max Michel, IST-ED)

Tony Roybal (IST-Admin IT) - nominated 4/15/20 - We are accountable to each other.

Great leadership in helping the team work through a complicated issue! (Jody Couch, EA-SIS)

Bobby Cox (IST-Admin IT) - nominated 4/15/20 - We focus on service.

Great team effort in helping solve a service issue! (Jody Couch, EA-SIS)

Mike Baldwin (IST-Admin IT) - nominated 4/15/20 - We focus on service.

Great team effort in helping solve a service issue! (Jody Couch, EA-SIS)

Iryna Donchishin (IST-Admin IT) - nominated 4/15/20 - We focus on service.

Great team effort in helping solve a service issue! (Jody Couch, EA-SIS)

Beatrice Cardona (IST-IS) - nominated 4/16/20 - We focus on service.

When there was a problem between ServiceNow and Google Mail, Beatrice manually managed the email queue to make sure the requests PCSSC receives from customers where handled in a timely fashion. She documented for her team the instructions on how to manually open tickets, keep the customers informed, and ensured that these urgent requests were handled. (Laurie Graham, IST-IS)

Alex Kim (IST-IS) - nominated 4/16/20 - We imagine and innovate.

When it was discovered that new laptops users had to login for the first on campus, Alex worked with a cross functional team from Platform Services, ITCS, Athletics, Optometry, and EOS to come up with a method that this login can be done remotely. He documented the process, worked to automate it and will roll out FAQs for it. He is leading EOS as a true team leader, getting them to understand that these are not normal times, and they need to think outside the box.(Laurie Graham, IST-IS)

Jeff Makaiwi (IST-IST - Platform Engineering) - nominated 4/16/20 - We imagine and innovate.

Thank you Jeff for always going above and beyond expectations. Your support on the CalCentral and SIS platform upgrades has enabled all of our success. In addition to your technical skills you are always a pleasure to work with, and inspire us all. (Kali Armitage, EA-SIS)

Supriya Shanbhogue (IST-DBA) - nominated 4/16/20 - We include and excel, together.

Thank you Supriya for your support on the SIS project. You have consistently gone above and beyond supporting our applications, as well as always enthusiastically jumping in to help with troubleshooting and performance tuning. We are lucky to have you a part of the team! (Kali Armitage, EA-SIS)

Quin Bligh (IST-DBA) - nominated 4/16/20 - We include and excel, together.

Thank you Quin for all your help with our day to day planning (patching, etc) as well as all your flexibility and hard work on the Oracle upgrade project. We're so happy to have you as a part of our team! (Kali Armitage, EA-SIS)

Ryan Tran (Berkeley Law School Help Desk) - nominated 4/20/20 - We focus on service.

Ryan has gone above and beyond as a member of the MSSND Workgroup. His contributions, expertise and perspective are invaluable in helping to create a better, up-to-date, usable standard for the campus. The other Workgroup members and I were thrilled that Ryan agreed to continue as a member even after his internship with the Information Security Office ended. Ryan is a valued and respected member of the team. Thank you, Ryan! (Julie Goldstein, IST-Information Security)

Dave Browne (IST-IS) - nominated 4/20/20 - We simplify.

Thanks for working so diligently to get the Zoom site-wide license in place. It really made a difference for our customers to easily get a Zoom license and also reduced the number of incidents and manual work for staff. Thanks a bunch! (Terri Kouba, IST-Administrative IT)

Stella Kiiza Pretzlaf (IST-OCIO) - nominated 4/20/20 - We simplify.

Thanks for working so diligently to get the Zoom site-wide license in place. It really made a difference for our customers to easily get a Zoom license and also reduced the number of incidents and manual work for staff. Thanks a bunch! (Terri Kouba, IST-Administrative IT)

David Willson (IST-OCIO) - nominated 4/20/20 - We simplify.

Thanks for working so diligently to get the Zoom site-wide license in place. It really made a difference for our customers to easily get a Zoom license and also reduced the number of incidents and manual work for staff. Thanks a bunch! (Terri Kouba, IST-Administrative IT)

Marty Sulc (EA-SIS) - nominated 4/21/20 - We focus on service.

Marty spent weeks working on COVID-19-related efforts to change all undergrad classes to P/NP, whether that included jumping into last minute meetings, spending hours creating and testing QBUs and permissions, or accounting for potential gaps and system limitations. It was a massive lift and Marty did it all with a smile! I appreciate Marty for his easygoing nature and willingness to take on important work at the drop of a hat! (Nili Ovaici, EA-SIS)

Rich McGowan (EA-SIS) - nominated 4/21/20 - We focus on service.

Rich spent so much time working on COVID-19-related efforts to change all undergrad classes to P/NP, whether that included jumping into last minute meetings, creating a brand new grading basis, or accounting for potential gaps and system limitations. It was a huge amount of effort and Rich was happy to do it! I appreciate Rich for his easygoing nature and willingness to take on important work as needed! (Nili Ovaici, EA-SIS)

Andrea Lloyd (EA-SIS) - nominated 4/21/20 - We focus on service.

When we were first alerted that we would need a Late Drop eForm due to the COVID-19-related P/NP efforts, Andrea jumped in feet first and immediately got the ball rolling on creating the eForm. Gathering requirements, working with the developer, configuring the form -- all of this work usually takes at minimum 3 weeks to accomplish, but Andrea was able to go live with an eForm only a week after gathering requirements (which was a full week ahead of an already-accelerated schedule!). I appreciate Andrea's hardworking nature and easy willingness to prioritize the high-urgency work! (Nili Ovaici, EA-SIS)

Ken Hensel (EA-SIS) - nominated 4/21/20 - We focus on service.

When we were first alerted that we would need a Late Drop eForm due to the COVID-19-related P/NP efforts, Ken jumped in fully to ensure that the eForm work was completed in time. Working hand-in-hand with the BSA, Ken spent hours doing the necessary development work to get an eForm turned around in record time. Gathering requirements, developing the form, creating the Link API, assisting with any configuration or other related details -- all of this work usually takes at minimum 3 weeks to accomplish, but Ken was able to develop an entire eForm only a week after the BSA gathered requirements (which was a full week ahead of an already-accelerated schedule!). I appreciate Ken's hardworking nature and easy willingness to prioritize the high-urgency work! (Nili Ovaici, EA-SIS)

Eric Armstrong (EA-SIS) - nominated 4/21/20 - We focus on service.

Eric has been working on the UCPath Fee Remission project for an extended period of time which in and of itself is exhausting, but you would never know it with Eric's attitude. He still gets excited when he hits big and small milestones and his positive nature flows down to everyone on the team. Even though Eric is exceptionally busy with this project, he has still managed to find time to be available to assist with knowledge transfer and to work on his professional development. Eric has been very successful in supporting the overall strategy for SIS and the campus; his efforts to migrate the responsibility for the T-Calc and 1098T processes to the partners have been instrumental to alleviating some of the demand of SIS’ time and resources, allowing for the department to be able to expand their support in other areas and thus allowing Eric to focus on the UCPath Fee Remission Project. (Deanna Sailor, EA-SIS)

Craig Carlson (IST-Information Security Office) - nominated 4/22/20 - We focus on service.

Craig is an absolute beast in our help desk queues. He handles thousands of service requests, security incidents, and user questions each month. I wanted to recognize him as a consistent performer and say I'm not sure what we'd do without him. Thank you, Craig! (Josh Kwan, IST-Information Security Office)

Josh Kwan (IST-Information Security Office) - nominated 4/22/20 - We include and excel, together.

Josh regularly goes above and beyond to help and show appreciation for his colleagues. Josh regularly volunteers to take on additional work when his colleagues need assistance. Josh also show his appreciation for his colleagues by recognizing the good work they are doing. Josh is an amazing team player and colleague. (Jeff Kreutzen, IST-Information Security Office)

Tyler Crooks (UHS) - nominated 4/22/20 - We imagine and innovate.

Tyler played a huge role helping UHS clinicians and counselors quickly shit to delivering remote zoom video appointments to students, patients, and clients. Tyler worked long hours issuing Chromebooks; setting up Zoom accounts; and training staff how to deliver video appointments. (Jeff Kreutzen, IST-Information Security Office)

Wood Foster-Smith (EA-SIS) - nominated 4/23/20 - We include and excel, together.

Wood has been giving up his lunch hour on Wednesday's to help improve the skills of BSAs by teaching SQL classes. I very much appreciate this. Having the information presented in small chunks makes it easy to absorb and put into use. Just yesterday I was able to take what we learned and apply it to improve the assignments of NIF tasks to our international student population. (Barbara Sowden, EA-SIS)

Ross Nolan (EA-SIS) - nominated 4/23/20 - We include and excel, together.

Ross has been giving up his lunch hour on Wednesday's to help improve the skills of BSAs by teaching Query Manager classes. I very much appreciate this. Having the information presented in small chunks makes it easy to absorb and put into use. Just yesterday I was able to take what we learned and apply it to improve the assignments of NIF tasks to our international student population. (Barbara Sowden, EA-SIS)

Raghu Musini (EA-SIS) - nominated 4/23/20 - We focus on service.

Fantastic work on the extra effort bringing up Supplier Portal and eBill! There were tight timelines and a lot of quick turnaround was needed. We greatly appreciate all you did to make this a success! - (Francis Gomes & Ross Stivison (EA-SIS))

Kishore Katuri (EA-SIS) - nominated 4/23/20 - We focus on service.

Fantastic work on the extra effort for 1099 bug fixes and processing! There were tight timelines and a lot of quick turnaround was needed. We greatly appreciate all you did to make this a success! - (Francis Gomes & Ross Stivison (EA-SIS))

Melissa Adelman (EA-SIS) - nominated 4/24/20 - We include and excel, together.

The SIS infrastructure projects (both the CalCentral and Campus Solutions upgrades and replatforming in particular) simply would not be as fun or successful without Melissa's leadership. She is a trusted colleague, top-notch professional and a total pleasure to work with. She elevates everyone's performance and ability to innovate and deliver on every project she manages. Thanks Melissa! (Kali Armitage, EA-SIS)

Lisa Gies (IST-Information Security Office) - nominated 4/24/20 - We include and excel, together.

Thank you Lisa for all your effort and help with the massive CalCentral MSSEI effort. We all appreciated your thoughtfulness, thoroughness, and ability to move us forward and ask the right questions. You were a pleasure to work with on this project, and what we learned from you this go-around has us well positioned for our upcoming Campus Solutions and Berkeley Financials MSSEIs. (Kali Armitage, EA-SIS)

Jason Miller (EA-SIS) - nominated 4/24/20 - We include and excel, together.

Jason was instrumental in the success of the CLC upgrade with the assistance he provided me in the early stages of the project planning and design, as well as THE key resource in the completion of the CLC MSSEI, which was a massive undertaking. He went way above and beyond his job duties to ensure the success of these efforts. (Kali Armitage, EA-SIS)

Jessica Longhurst (EA-SIS) - nominated 4/24/20 - We include and excel, together.

Jessica, thank you for your leadership with the Enterprise Applications Community Committee (Comm Comm). We know it is definitely a team effort, and that effort requires leadership that you are bringing to the group. It is making and has made significant impact especially during these challenging times. You are greatly appreciated!
- R&R (Rana Silver & Ross Stivison, EA-SIS)

Marty Sulc (EA-SIS) - nominated 4/27/20 - We include and excel, together.

Thank you Marty for all your work prepping the data for multiple rounds of SIS load testing. Your work on this project enabled us to fully test the CalCentral environment prior to go live, as well as properly tune our new environment for this years busy enrollment time. Thank you for supporting both your team members, and all Cal students! (Kali Armitage, EA-SIS)

Francis Gomes (EA-SIS) - nominated 4/27/20 - We include and excel, together.

Thank you so much, Francis, for being part of the BCS Technical Leads Interview panel and providing valuable inputs. I really appreciate your time and help! (Sunil Panta, EA-SIS)

Adrianne Mann (EA-SIS) - nominated 4/27/20 - We include and excel, together.

Thank you so much, Adrianne, for being part of the BCS Technical Leads Interview panel and providing valuable inputs. I really appreciate your time and help! I know you had to adjust your vacation schedule on a short notice. So, thank you again for being accommodating. (Sunil Panta, EA-SIS)

Stephanie Dunn (IST-OCIO) - nominated 4/28/20 - We focus on service.

Stephanie is on top of everything, and so kind and friendly. She is able to pull off amazing things when she needs to. I know her workload is large and unending, and I appreciate how kind she remains. We are lucky to have her! (Summer Scanlan, IST-Informatoin Security Office)

Jonathon Taylor (IST- Information Security Office) - nominated 4/28/20 - We are accountable to each other.

Jonathon is always willing to help me troubleshoot bugs, search logs, and explain how complicated systems work. He's super responsive and helpful, and never minds when I ping him via Slack. Thank you for being supportive, JT! (Summer Scanlan, IST-Informatoin Security Office)

Brien Koehmstedt (IST- Information Security Office) - nominated 4/28/20 - We imagine and innovate.

Brian is the identity architect for CalNet, and builds really cool software -- but more than that, he is always available for me to pick his brain about how our systems work. I am thankful to direct access to the wizard behind the curtain. Our collaboration helps make CalNet support go smoother.(Summer Scanlan, IST-Informatoin Security Office)

Wood Foster-Smith (EA-SIS) - nominated 4/28/20 - We imagine and innovate.

Wood has been a pivotal contributor to the continuing team effort to integrate UCPath with UC Berkeley's systems for fee remission and graduate student appointment reporting and compliance. He has dedicated considerable effort to bringing new data in from UCPath and seamlessly combining it with legacy HCM data even though there were significant architectural changes in how UCB's legacy PeopleSoft HCM and new UCPath PeopleSoft were configured to work and store their job, position, and funding information. I can't do his effort justice in these few words, nor with a gift card of any amount, but wanted to express how much I appreciate his partnership in this project! (Eric Armstrong, EA-SIS)

Lexie Patten (IST-API) - nominated 4/28/20 - We focus on service.

Helping our users through very stressful times with quick resolutions and always a calm and helpful attitude! Thanks Lexie! (Bernie Rossi, IST-API)

Phil Stilson (EA-SIS) - nominated 4/28/20 - We focus on service.

Phil was vital in the P/NP project, working long hours into the night to assist with writing proposals for Leadership as well as corralling the necessary eForms work. Furthermore, he took the time to talk me through understanding the different idiosyncrasies within the systems, including Grading Categories/Bases, Term Session Tables, etc., so that I better understand the issues that we were coming across. I appreciate Phil's willingness to go the extra mile! (Nili Ovaici, EA-SIS)

Brett Bibeau (IST-OCIO) - nominated 4/28/20 - We focus on service.

Willingness to do whatever is needed. (Margaret Chester, IST-OCIO)

Leslie Wills (EA-SIS) - nominated 4/28/20 - We include and excel, together.

Leslie has been and continues to be a stellar partner to work with on the UCPath -> BCS integration effort to support automated fee remission processing. In addition to handling all of the Financial Aid specific aspects of this project, they have gone above and beyond in understanding, testing, and implementing the setup and bug fixes to some very sophisticated application configuration. Leslie also identified that we had an ability to combine all of the processing steps under JobSet definitions, configured them, and then supported our developer with data source locations in his efforts creating the migration scripts that will move these objects and others up the non-production environment ladder. I can't say enough about how much I value Leslie's partnership in this project! (Eric, Armstrong, EA-SIS)

Chris Bartlett (IST-OCIO) - nomintaed 4/28/20 - We focus on service.

Willingness to do whatever needs to be done. (Margaret Chester, IST-OCIO)

Clarissa Fermin (IST-OCIO) - nominated 4/28/20 - We include and excel, together.

Clarissa is a delight to work with. She is always available for questions and helps find the answer if she isn't 100%. She always has such a nice demeanor and is always willing to help out. Thanks for being such a thoughtful person to work with. Thanks, Clarissa! (Stephanie Dunn, IST-OCIO)

Michelle Caruso (EA-SIS) - nominated 4/28/20 - We include and excel, together.

One of Michelle's primary BCS areas of responsibility is Campus Community. She was instrumental in the Acknowledgements/Agreements effort (aka FRA Project) by ensuring we actively included the various needs of all our partners and testing when necessary. Michelle’s perspective and insight is highly appreciated and valued! Thank you so much for your contributions! (Adrianne Mann, EA-SIS)

Ralph Lieu (EA-SIS) - nominated 4/28/20 - We imagine and innovate.

Ralph has been a wonderful partner in developing a large part of the Campus Solutions technology required to support the integration of UCPath with UC Berkeley's Campus Solutions (aka SIS) ERP. He has contributed in every aspect of this project; from data analysis and development supporting the SIS Data and Reporting team, to his picking up and smoothly transitioning an in-process code-base from another developer (who was also great, but is now retired), to analyzing and fixing numerous bugfixes and other issues with the software in a super-timely way, EVERY SINGLE TIME! I can't say enough about how great Ralph is to work with!! (Eric Armstrong, EA-SIS)

Kaylin Rochford (EA-SIS) - nominated 4/28/20 - We imagine and innovate.

Kaylin designed revisions to the CalCentral Notification card in order to support changes to the Task card that accommodated the Acknowledgements/Agreements effort (aka FRA Project). We have already heard from campus partners that students are paying more attention to the notifications on CalCentral since the redesign. Her talent is greatly appreciated! (Adrianne Mann, EA-SIS)

Phil Stilson (EA-SIS) - nominated 4/28/20 - We are accountable to each other.

During the Acknowledgements/Agreements effort (aka FRA Project), Phil was remarkable in helping coordinate the project when necessary. For example, he helped monitor code red situations and code deployment when I was out of the office. I truly appreciate his support and follow through! (Adrianne Mann, EA-SIS)

Deanna Sailor (EA-SIS) - nominated 4/28/20 - We are accountable to each other.

I want to thank Deanna for her project coordination of the FRA Project in 2019. She was a trooper and spent the time getting familiar with the initiative and project team. She coordinated partner check-ins and helped organize the work. I am truly appreciative of her effort and support! (Adrianne Mann, EA-SIS)

Shiva Pachika (EA-SIS) - nominated 4/28/20 - We focus on service.

In order to get any changes into a production environment we need the help and technical expertise from a strong systems administration team. Shiva was instrumental in helping configure non-production environments in order for testing to be completed. The FRA project team thanks you! (Adrianne Mann, EA-SIS)

Yvonne Fang (EA-SIS) - nominated 4/28/20 - We focus on service.

In order to get any changes into a production environment we need the help and technical expertise from a strong systems administration team. Yvonne was instrumental in helping configure non-production environments in order for testing to be completed. The FRA project team appreciates your quick turnaround! (Adrianne Mann, EA-SIS)

Susanna Parker (EA-SIS) - nominated 4/28/20 - We focus on service.

In order to get any changes into a production environment we need the help and technical expertise from a strong systems administration team. Susana was instrumental in helping configure non-production environments in order for testing to be completed. Thank you for supporting the FRA project team when needed! (Adrianne Mann, EA-SIS)

Jason Miller (EA-SIS) - nominated 4/28/20 - We focus on service.

Jason was a rock-star providing bCourses training sessions to the FRA project team. His assistance helped guide the Tasks and Notifications redesign and development work! Thank you so much! (Adrianne Mann, EA-SIS)

Pablo Membreno (IST-Telecom) - nominated 4/28/20 - We include and excel, together.

Pablo comes to work with a great positive attitude every single day. He goes above and beyond to help me, my co-workers, and customer all over campus. No matter the difficulty of the situation, he’s always willing to help with no hesitation. (Martin Garcia, IST-Telecom)

Simon Litvak (IST-Admin IT) - nominated 4/28/20 - We include and excel, together.

Simon provided a solution that would have taken me a long time to research in order to restore access to the ColdFusion site, OASIS. (John Shioshita, IST-ED)

Sally Baker (ITCS-OCIO) - nominated 4/29/20 - We focus on service.

She has been cheerful and effective running the service desk during this crisis even as the number of requests was greater than usual, there were technology problems with the calling system, and the types of requests was suddenly changed dramatically. She has been on campus in person day to day and has been supportive of other teams as they worked toward greater effectiveness in the new environment. (Vivian Sophia, ITCS-OCIO)

Melanie Green (RTL) - nominated 4/29/20 - We include and excel, together.

Melanie, you quietly made the Distinguished Teaching Awards happen this year. Normally there would have been a big event and ceremony where you would have been given kudos and love for her work, but because of COVID-19 that didn't happen. I wanted to make sure that you were recognized. (Jenn Stringer, IST-OCIO)

Judy Stern (RTL) - nominated on 4/29/20 - We focus on service.

Judy's thoughtful questions and feedback helped clarify course evaluation practices, and resulted in a better organized service which she has successfully stepped into, all in the midst of a very chaotic period! (Miles Lincoln, Digital Learning Services)

Terri Kouba (IST-Telecom) - nominated 4/29/20 - We include and excel, together.

Anytime me or a member of our team has a question or needs help with anything regardless of the time she will be there. Terri and our team have been doing zoom support for the campus. Her leadership and knowledge during this difficult time has been one the single most reason we have been successful. (Peter Munoz, IST-Telecom)

Alex Kim (IST-IS) - nominated 4/29/20 - We focus on service.

Alex has been remarkably available for all our questions regarding OS X and applications on our Berkeley Desktop Development on multiple threads and subjects! They welcome questions and critiques about the things they're working on or will be in the future. When they receive information they put it make the change as quickly as possible to make sure all functionality is working properly. ITCS and Campus is lucky to have such a great ally working with us. I am very thankful for the hard work they put in! (Fred Honschke, ITCS-OCIO)

Gladys Oddoye (IST-Telecom) - nominated 4/29/20 - We focus on service.

Gladys is super responsive and thoughtful in her dealings with customers. It's obvious that she cares and is invested in doing a great job! She was super quick in helping me ensure that the Girls In Engineering program is able to operate effectively by getting wifi hotspots as they move to a remote mode. Also - the honor system method she is using minimized bureaucracy and made everything go very fast and smoothly. Great job!! (William Allison, IST-OCIO)

Glenn Cruz (ITCS-OCIO) - nominated 4/29/20 - We focus on service.

Glenn has a strong customer focus, and was very responsive in helping support the Girls In Engineering Program by helping their coordinator select appropriate laptop computers. He made it very painless to engage with them - making all of IT look good! Great job, Glenn! (William Allison, IST-OCIO)

Rick Jaffe (RTL) - nominated 4/29/20 - We include and excel, together.

Rick has graciously stepped in to help us with our Box service transition project to facilitate conversations with researchers. I greatly appreciate his partnership! (Jen Bellenger, IST-API)

Tarea Ponder (SAIT) - nominated 4/29/20 - We focus on service.

A Student Affairs customer had the following to say:
"When I say 'excellent' and 'amazing' I am not exaggerating. Tarea displayed exemplary customer service, knowledge, patience, and a spirit of friendliness/good humor which truly goes a long way when one is experiencing technical issues (and dealing with the stress of a pandemic)! Her genuine spirit of kindness and caring really buoyed me up on a personal level. Thank you, Tarea!" (Anne Marie Richard, SAIT)

Michelle White (SAIT) - nominated 4/29/20 - We imagine and innovate.

Michelle managed to implement a new functionality with the Housing Assignment application (StarRez) which integrates with the Imaging team new offering, DocuSign. It was a successful rollout with Housing staff highly appreciative of Michelle's effort. (Tuan Nguyen, SAIT)

Tina Rohani (SAIT) - nominated 4/29/20 - We focus on service.

With the COVID-19 situation caused Residential Housing residents moving out en masse, Tina worked quickly with a couple of her colleagues to enable Housing to quickly refunded students for their meal plans cancellations. Without this effort, students probably are still waiting for their refunds now, months after the cancellations. (Tuan Nguyen, SAIT)

Xi Ling (SAIT) - nominated 4/29/20 - We focus on service.

With the COVID-19 situation caused Residential Housing residents moving out en masse, Xing worked quickly with a couple of his colleagues to enable Housing to quickly refunded students for their meal plans cancellations. Without this effort, students probably are still waiting for their refunds now, months after the cancellations. (Tuan Nguyen, SAIT)

Paul Jackson (SAIT) - nominated 4/29/20 - We focus on service.

With the COVID-19 situation caused Residential Housing residents moving out en masse, Paul worked quickly with a couple of his colleagues to enable Housing to refunde students for their meal plans cancellations. Without this effort, students probably are still waiting for their refunds now, months after the cancellations. (Tuan Nguyen, SAIT)

Lois Dinh (SAIT) - nominated 4/29/20 - We focus on service.

Louis worked tirelessly to overhaul RecSports' summer camps reporting application. He implemented every request made by camps' staff and delivered a completed application on time. (Tuan Nguyen, SAIT)

Nathan Clark (SAIT) nominated 4/29/20 - We focus on service.

In overhauling RecSports' summer camps reporting application; Nathan worked with camps' staff to identify their needs and requirement, which involved with many sessions talking with staff, some of whom are seasonal employees and may not be on campus! He created a specification for the developer to work on and deliver a complete application by the deadline. (Tuan Nguyen, SAIT)

Jin Wang (SAIT) nominated 4/29/20 - We are accountable to each other.

Jin helped to map out the Cal1Card operations processes developed and implemented over the course of 20+ years and culling out the RFP user requirements. Jin conducted the scheduling all of the SME sessions, gathering all of the information, and creating all of the maps! Without Jin, we may not be where we are now in relation to being prepared for the RFP. (Tuan Nguyen, SAIT)

Clarissa Fermin (IST-OCIO) nominated 4/29/20 - We focus on service.

Claris is always helpful, friendly, and quick in her responses to requests for help. Work life and interfacing with HR would be more challenging and time consuming without her. (Phil Stilson, EA-SIS)

Oscar Valencia (IST-Telecom) nominated 4/30/20 - We are accountable to each other.

Oscar is such a dedicated student. He made arrangements to stay to help us when all the students left campus. He also trained all the past students we hired during his tenure with us. (Gladys Oddoye, IST-Telecom)

Zoey Lin (IST-ED) - nomimated 4/30/20 - We include and excel, together.

Thank you Zoey for all your hard work and support during the BFS transition to Enterprise Applications. You really went above and beyond to make the transition a smooth one, and many of the processes you handed over to the team will benefit us with the BCS platform as well. I know the project went a little long, and I just want to further thank you for extending your support. All of on the Enterprise Applications Admin Team are extremely grateful to work with you. (Kali Armitage, EA-SIS)

Alan Willcuts (IST-ED) - nomimated 4/30/20 - We include and excel, together.

Thank you Alan for all your hard work and support during the BFS transition to Enterprise Applications. You really went above and beyond to make the transition a smooth one, and many of the processes you handed over to the team will benefit us with the BCS platform as well. I know the project went a little long, and I just want to further thank you for extending your support. All of on the Enterprise Applications Admin Team are extremely grateful to work with you. (Kali Armitage, EA-SIS)

Jin Wang (SAIT) - nominated 4/30/20 - We include and excel, together.

Jin was instrumental in her role of the information systems analyst on the recently-completed Cal1Card Requirements gathering project. Over the last 10 months, she interviewed 62 SMEs, created 44 process maps, and helped collect 145 requirements. The RFP for the replacement of the Cal1Card technology will undoubtedly go smoothly thanks to her hard work. (Katie Dustin, SAIT)

Keenan Parmalee (EA-SIS) - nominated 4/30/20 - We are accountable to each other.

Keenan is a font of knowledge about the Cal1Card system. Over the last 10 months, he provided expert knowledge about the door access, point-of-sale and other functionalities of the card in order to create the requirements for this summer's RFP. Thanks to his persistence and follow-through, the RFP and subsequent implementation of the new system will be based on solid data and understanding of how the card is currently used. (Katie Dustin, SAIT)

Tina Rohani (SAIT) - nominated 4/30/20 - We are accountable to each other.

Tina understands the nuances of the Cal1Card's back-end systems and diligently shared this information throughout the 10-month effort to document the card's current usage across campus. Did you know the card is used by athletics, financial aid, printing kiosks, Cal Dining, off-campus merchants, conference guests, the library, facilities, and parking? Tina does! Thanks to her sustained and methodical efforts, all card processes were mapped and documented. The implementation of the new system will undoubtedly be improved due to her knowledge and participation. (Katie Dustin, SAIT)

Leslie Kwan (SAIT) - nominated 4/30/20 - We include and excel, together.

Leslie is the infrastructure and hardware guru behind the Cal1Card system. She understands cash registers, card swipe equipment, menu boards, door access panels and the other machines that thousands of students and staff take for granted as they use their cards every day. Her participation in the 10-month requirements gathering project to create the Cal1Card RFP will help ensure that the replacement hardware operates as expected. Thank you, Leslie! (Katie Dustin, SAIT)

Sharon Smith-Murray (IST-Telecom) - nominated 4/30/20 - We focus on service.

Sharon’s personality as a Campus Operator is so soothing and comforting to our callers. In this day of COVID-19, a parent just called to tell me how knowledgeable, reassuring and competent Sharon is. He wanted to acknowledge her for her fine work. I get feedback like this about Sharon all the time and wanted to thank her also. (Gladys Oddoye, IST-Telecom)

Jimmy Morales (ITCS-OCIO) - nominated 4/30/20 - We imagine and innovate.

Led the creation of and now manages the ITCS Emergency Support Crew, the desktop support team providing on-site support to campus for laptop deployment and incident management -- a crucial part of the IT response to COVID!!! (Noah McGee, ITCS-OCIO)

Andrew Lau (ITCS-OCIO) - nominated 4/30/20 - We focus on service.

His contributions to customer support as an active member of the ITCS Emergency Support Crew, the desktop support team providing on-site support to campus for laptop deployment and incident management -- a crucial part of the IT response to COVID!!!

Erik Hall (ITCS-OCIO) - nominated 4/30/20 - We focus on service.

His contributions to customer support as an active member of the ITCS Emergency Support Crew, the desktop support team providing on-site support to campus for laptop deployment and incident management -- a crucial part of the IT response to COVID!!! (Noah McGee, ITCS-OCIO)

Joe Luang (ITCS-OCIO) - nominated 4/30/20 - We focus on service.

His contributions to customer support as an active member of the ITCS Emergency Support Crew, the desktop support team providing on-site support to campus for laptop deployment and incident management -- a crucial part of the IT response to COVID!!! (Noah McGee, ITCS-OCIO)

Kris Beltran (ITCS-OCIO) - nominated 4/30/20 - We focus on service.

His contributions to customer support as an active member of the ITCS Emergency Support Crew, the desktop support team providing on-site support to campus for laptop deployment and incident management -- a crucial part of the IT response to COVID!!! (Noah McGee, ITCS-OCIO)

Michele Dunleavy (ITCS-OCIO) - nominated 4/30/20 - We focus on service.

Her contributions to customer support as an active member of the ITCS Emergency Support Crew, the desktop support team providing on-site support to campus for laptop deployment and incident management -- a crucial part of the IT response to COVID!!! (Noah McGee, ITCS-OCIO)

Timotius Vincent (ITCS-OCIO) - nominated 4/30/20 - We focus on service.

His contributions to customer support as an active member of the ITCS Emergency Support Crew, the desktop support team providing on-site support to campus for laptop deployment and incident management -- a crucial part of the IT response to COVID!!! (Noah McGee, ITCS-OCIO)

Rob Silva (IST-API) - nominated 4/30/20 - We include and excel, together.

Thanks for facilitating the #IamRemarkable workshops to empower women and underrepresented groups to celebrate their achievements in the workplace and beyond! (Jen Bellenger, IST-API)

Susana Parker (EA-SIS) - nominated 4/30/20 - We include and excel, together.

Susana Parker is always professional and generous with her time to support her peers. She never hesitates to offer her assistance, and she openly shares her knowledge and expertise so that others can be successful in their work. It is always a pleasure to work and collaborate with her. (Darlene Kawase, ETS)

Paige Plander (CED-IIT-DFL) - nominated 4/30/20 - We imagine and innovate.

Paige has graciously continued to work on-site to develop technologies that allows other staff to continue to work-from-home during the current Covid-19 crisis. She has been an important part of our team in our efforts to produce PPE for health workers. We appreciate Paige's willingness to do what needs to be done and accommodate the needs of the community. (Semar Prom, Envir Design Dean's Off)

Mariah Dyson-Smith (EA-SIS) - nominated 4/30/20 - We include and excel, together.

She graciously steps up when needed, most recently to support usability sessions about alumni. (Rachel Hollowgrass, EA-SIS)

Marty Sulc (EA-SIS) - nominated 4/30/20 - We include and excel, together.

Marty is a great source of knowledge. He cheerfully and quickly steps in when needed. Most recently he provided great support during usability sessions about enrollment. (Rachel Hollowgrass, EA-SIS)

Karen Hurtado (IST-API) - nominated 5/1/20 - We focus on service.

Karen, your joy in helping and learning are fantastic. Here's to all the best in your new era after you graduate from Berkeley. (Marlita Kahn, IST-API)

Janet Li (IST-API) - nominated 5/1/20 - We imagine and innovate.

Janet, thanks for your perseverance and hard work for our project. As you go forward into your new life, I'm sure you'll be successful and continue your learning journey. (Marlita Kahn, IST-API)

Glenn Cruz (ITCS-OCIO) - nominated 5/1/20 - We imagine and innovate.

Performed receiving and preparation of laptops and other equipment needed for campus employees to work from home. Was crucial in the ITCS COVID-19 response to support campus!!! (Noah McGee, ITCS-OCIO)

Jesse Garcia (ITCS-OCIO) - nominated 5/1/20 - We focus on service.

Performed preparation of laptops and other equipment needed for campus employees to work from home. Was crucial in the ITCS COVID-19 response to support campus!!! (Noah McGee, ITCS-OCIO)

Erick Nagano (ITCS-OCIO) - nominated 5/1/20 - We focus on service.

Performed preparation of laptops and other equipment needed for campus employees to work from home. Was crucial in the ITCS COVID-19 response to support campus!!! (Noah McGee, ITCS-OCIO)

Donald Wong (ITCS-OCIO) - nominated 5/1/20 - We focus on service.

Performed preparation of laptops and other equipment needed for campus employees to work from home. Was crucial in the ITCS COVID-19 response to support campus!!! (Noah McGee, ITCS-OCIO)

Taneya Roe (IST-Telecom) nominated 5/1/20 - We focus on service.

Taneya recently took on an extra load of work to help out because someone fell behind on their work. T is super helpful and thorough with her work. She often receives compliments from customers because of how she treats and views them. I appreciate working with her because she follows procedures and guidelines, and has a pleasant personality. Gladys Oddoye (IST-Telecom)

Kathleen Lu (IST-API) - noiminated 5/2/20 - We include and excel, together.

Congratulations to Kathleen Lu and the Open Berkeley team on reaching a major milestone, 200th campus website on the OB platform. Thank you for all the hardwork and dedication in making the Open Berkeley service a huge success. (Tom Tsai, IST-API)

Brian Wood (IST-API) - nominated 5/4/20 - We include and excel, together.

Congratulations to Brian Wood and the Open Berkeley team on reaching a major milestone, 200th campus website on the OB platform. Thank you for all the hard work and dedication in making the Open Berkeley service a huge success. (Tom Tsai, IST-API)

Caroline Boyden (IST-API) - nominated 5/4/20 - We include and excel, together.

Congratulations to Caroline Boyden and the Open Berkeley team on reaching a major milestone, 200th campus website on the OB platform. Thank you for all the hard work and dedication in making the Open Berkeley service a huge success. (Tom Tsai, IST-API)

Lucy Greco (IST-API) - nominated 5/4/20 - We include and excel, together.

Congratulations to Lucy Greco and the Open Berkeley team on reaching a major milestone, 200th campus website on the OB platform. Thank you for all the hard work and dedication in making the Open Berkeley service a huge success. (Tom Tsai, IST-API)

Anna Gazdowicz - (IST-API) - nominated 5/4/20. We include and excel, together.

Congratulations to Anna Gazdowicz and the Open Berkeley team on reaching a major milestone, 200th campus website on the OB platform. Thank you for all the hard work and dedication in making the Open Berkeley service a huge success. (Tom Tsai, IST-API)

Alexandra Patten (IST-API) - nominated 5/4/20 - We include and excel, together.

Congratulations to Alexandra Patten and the Open Berkeley team on reaching a major milestone, 200th campus website on the OB platform. Thank you for all the hard work and dedication in making the Open Berkeley service a huge success. (Tom Tsai, IST-API)

Clarissa Fermin (IST-OCIO) - nominated 5/4/20 - We focus on service.

Clarissa worked tirelessly to get my student hires entered into UCPath. It took several months, so I really appreciate the support she gave. Thank you so much! (Jen Bellenger, IST-API)

Summer Scanlan (Information Security Office) - nominated 5/4/20 - We include and excel, together.

Summer is always looking for ways to improve things and make a better experience for the campus community utilizing our services. (Brian Koehmstedt, Information Security Office)

Kimiko Ramirez (ITCS-OCIO) - nominmated 5/5/20 - We focus on service.

Kimiko has received repeated praise from Haas staff on the way she has supported them throughout the COVID crisis, helping them to set up to work from home and troubleshooting issues that got in their way. A few quotes from customers: "Mad appreciation to you, Kimiko, for.., handling all our requests with efficiency and good humor." "Kimiko has been absolutely awesome in assisting me technically with working from home... has been patient and very knowledgable!" (Noah McGee, ITCS-OCIO)

Mark Ingles ITCS-OCIO) - nominated 5/5/20 - We include and excel, together.

Mark is a born leader, always stepping up to take on new challenges, supporting and empowering his team to do their best. (John Benedict, ITCS-OCIO)

Manuel Castrillo Freytes (ITCS-OCIO) - nominated 5/5/20 - We include and excel, together.

Manny is always the first to respond when the team has a question. Always willing to lend a hand or provide insight in troubleshooting. (John Benedict, ITCS-OCIO)

Kimiko Ramirez (ITCS-OCIO) - nominated 5/5/20 - We focus on service.

Kimiko consistently goes above and beyond for her customers. She never hesitates to take on new challenges. Often finding novel solutions and sharing her experience to ensure the team, and organization, can benefit from her expertise. (John Benedict, ITCS-OCIO)

Kris Beltran (ITCS-OCIO) - nominated 5/5/20 - We include and excel, together.

Kris consistently goes out of his way to participate in groups and projects to improve our organization. He seeks out and develops relationships with our IT partner groups to ensure we're all working for a better campus community. (John Benedict, ITCS-OCIO)

Gustavo Monino (ITCS-OCIO) - nominated 5/5/20 - We imagine and innovate.

Gus redefines going above and beyond for his customers. Identifying problems before they appear on the horizon and finding, or creating his own, solutions in elegant ingenious ways. Always available to his customers and colleagues to solve any problem. (John Benedict, ITCS-OCIO)

Daniel Bass (ITCS-OCIO) - nominated 5/5/20 - We are accountable to each other.

An open, honest, and caring individual. Daniel never hesitates to aid his colleagues and customers, addressing not only the issue at hand but paying attention to how the problem affects everyone involved. This empathy and awareness makes him an excellent technical coach to his customers, and a trusted colleague on any team. (John Benedict, ITCS-OCIO)

Calvin Burnes (ITCS-OCIO) - nominated 5/5/20 - We simplify.

Calvin doesn't like unnecessary complication and distraction. He is focused and to the point in his work. Always striving to improve and simplify things around him. (John Benedict, ITCS-OCIO)

Bryan Lee (ITCS-OCIO) - nominated 5/5/20 - We focus on service.

Bryan cares deeply about his customers and always ensures they have the best experience, the right advice, and the right equipment for the job. He is professional and personable always ready with a quip to lighten the mood. (John Benedict, ITCS-OCIO)

Yoshita Mukherjee (IST-OCIO ) - nominated 5/5/20 - We include and excel, together.

Yoshita has done a great job jumping into the deep end to help us with our Box Service Transition project. I appreciate her cat wrangling expertise! (Jen Bellenger, IST-API)

Jason Miller (EA-SIS) - nominated 5/5/20 - We include and excel, together.

Jason is always available to help. Goes above and beyond to troubleshoot any error or problem in code, workspace installation setup etc. He is extremely knowledgable and resourceful!! (Janhavi Deshpande, EA-SIS)

Cristobal Olivares (SAIT) - nominated 5/6/20 - We focus on service.

Cristobal leads with an inclusive lens, ensuring student voices are heard, and that students also have a developmental experience through their service on the Student Technology Fund Committee. He is a strategist and a connector and a thought partner and a skilled facilitator. He is a tech equity champion and has the humility to get in the weeds to provide critical support -- including recently hauling and distributing students laptops for C-19 relief! Finally, he personally has provided me a great deal of support navigating the Tech Fund's changing role and supporting my professional development and wellness. He is a great colleague and has become a great friend. (Jenny McNulty, SAIT)

Dustin Miller (ITCS-OCIO) - nominated 5/6/20 - We are accountable to each other.

Has been leading the ITCS Downtown Zone while his manager has been working with the ITCS Emergency Support Crew, allowing them to focus on a crucial part of the IT response to COVID situation. (Jimmy Morales, ITCS,OCIO)

Blaine Isbelle (IST-DPS) - nominated 5/6/20 - We are accountable to each other.

Blaine has been so supportive during this difficult time. He's been understanding of the circumstances, and has made time to listen, which I really appreciate. (Zoey Lin, IST-DPS)

John Shioshita (IST-DPS) - nominated 5/6/20 - We include and excel, together.

Thank you to John for taking the time to schedule multiple meetings to introduce me to the firewall interface. I feel more confident in my ability to handle firewall tasks. (Zoey Lin, IST-DPS)

Alan Willcuts (IST-DPS) - nominated 5/6/20 - We include and excel, together.

Alan has been such a good mentor and team member in all of our work supporting Peoplesoft in particular, but just overall. I appreciate his meticulous approach to problem solving. He also always makes the time to explain when needed. Thank you! (Zoey Lin, IST-DPS)

Clarissa Fermin (IST-OCIO) - nominated 5/6/20 - We include and excel, together.

I appreciate the quick response and willingness to research questions even when they don't necessarily fall within her scope. (Michelle Kresch, IST-OCIO)

Mary Spenger (People & Culture) - nominated 5/6/20 - We include and excel, together.

Team player, steps up to fill in with key staff departures with no complaints. Researches issues that aren't necessarily within her scope and does it all with a smile. (Michelle Kresch, IST-OCIO)

Michael Baldwin (IST-Admin IT) - nominated 5/6/20 - We include and excel, together.

Mike did a fantastic job of contributing to the resolution of a serious issue affecting the campus enterprise ticketing system! (Anthony Roybal, IST-AdminIT)

Angela J Wong (Intercollegiate Athletics) - nominated 5/6/20 - We focus on service.

I'm echoing the feedback I just received about Angela from Teri McKeever our head women's swim coach who said a variety of positive things about Angela, especially "You were REALLY patient and I always feel like you're willing to help without criticism and judgement!" This is a perfect description of one of Angela's strengths, so patient, friendly and supportive. (Mark Stuhr, Intercollegiate Athletics)

Bernie Rossi (IST-API) - nominated 5/7/20 - We focus on service.

Bernie Rossi is consistently an excellent partner and colleague in her role as the bConnected Operations Manager. She exemplifies the Operating Principle of "focusing on service," and it is a pleasure to work with her on Siteimprove (for web accessibility) and Dev Tools (JIRA and Confluence). (Kathleen Lu, IST-API)

Diane Perez (IST OCIO) - nominated 5/7/20 - We include and excel, together.

Her willingness to assist and walk through process. She's diligent in her role and has saved me immense time in her research of issues, especially Oracle billing. (Michelle Kresch, IST-OCIO)

Harris Mojadedi (SAIT Business Operations) - nominated 5/7/20 - We include and excel, together.

Harris is a true friend of IST. He came to us looking for help - migrating SAIT Bus Op dept files from Drive to Shared (formerly Team) Drives, and not only mastered the process, but has generously provided guidance and support for other depts and teams following in his footsteps. An ideal customer, Harris has truly improved the quality of our bConnected services and has made my workday much, much better multiple times - THANK YOU HARRIS!! (Rob Silva, IST-API)

Phil Stilson (EA-SIS) - nominated 5/7/20 - We focus on service.

Phil is always focused on the important even if not urgent. His insights and contributions are thoughtful and helpful in an unassuming way. (Tim Heidinger, EA-SIS)

Michael Rolleri (UHS) - nominated 5/7/20 - We include and excel, together.

Several years running, Michael has, by a large margin created the most bConnected SN tickets, and while that alone deserves an award, I especially appreciate him as a customer because he is gracious, patient, thoughtful, tries to make it as easy as possible to support UHS, and moreover, shares his expertise and guidance across campus. He is a true friend of IST - THANK YOU MICHAEL!! (Rob Silva, IST-API)

Nga Willa Chan (URSET) - nominated 5/7/20 - We include and excel, together.

My appreciation for Willa is long overdue. She impressed me with her expertise and thoroughness the first time working with her, and has since always, in addition to knowing her stuff, been gracious, helpful, available, kind, and just overall very cool. THANK YOU WILLA!!! (Rob Silva, IST-API)

Steven Hansen (IST-ISO) - nominated 5/8/20 - We imagine and innovate.

Thank you, Steven, for your work and mentoring on the NetReg/ISORA integration and UISM Dashboard. Your expertise and support make a huge difference!
(Julie Goldstein, IST-ISO)

Sahil Sanghvi (IST-ISO - nominated 5/8/20 - We imagine and innovate.

Thank you, Sahil, for your work on the NetReg/ISORA integration. Your support makes a huge difference! (Julie Goldstein, IST-IS0)

Casey Hennig (IST-ISO) - nominated 5/8/20 - We focus on service.

Thank you for your very prompt work collecting, writing, editing, and keeping current ISO's excellent resources on Securing Zoom. Not only did you help IST and the entire working-from-home Campus, but you helped many non-affiliated people -- judging by the requests we received to share those resources! (Saskia Etling, IST-ISO)

Noor Gill CDSS (Data Science) - nominated 5/8/20 - We include and excel, together.

Noor has been incredibly helpful in bringing her energy and creativity to our Cloud Meetup planning group, and in all her work to improve our social online and website experience. (Bill Allison, IST-OCIO)

Irma Donaldson and Mark Brindle (IST-Telecom) - nominated 5/8/20 - We focus on service.

"The global pandemic has changed everything overnight but I am happy to say that the teams I get to work with every day have adapted to this new normal and continued to provide robust, accurate services. This is one example.To reduce vendor costs and help customers spend less on cellular service, we have implemented a cellular optimization project. This ongoing process has two steps: 1. Mark Brindle reviews vendor invoicing to identify lines where the minutes of voice service has shifted enough to move the customers plan to something more cost-effective. 2. Irma Donaldson uses the vendor portals to update customer plans to the new service. Under normal circumstances, this rolling 3-month average usage for optimization results in a couple of changes here and there. After the shelter in place order, cellular usage spiked quickly and we made quick changes to look at usage patterns only after the SIP orders and proactively move these users before we incurred large vendor overage charges. Thank you to Mark and Irma keeping IST cellular services looking great! As an addendum:
As our IST Cellular lead, Irma has been a whirlwind of service as the campus moves to a remote workforce. Cellular technology is a big component of making that happen! Apart from this optimization project, Irma was also instrumental in quickly ordering 200 cellular hot spots for student services to hand out to students. (Darin Clarke, IST-Telecom)

Romeika Edwards (UHS) - nominated 5/11/20 - We focus on service .

Facing great adversity due to the COVID-19 shelter in place order, Romee has stepped up and organized the first ever digital trainings for new staff members, as well as, successfully balanced multiple project tasks while keeping up with daily support tickets. Romee has managed to adapt and maintain her high-level of output while working remotely and used technical tools to maintain the highest quality of service for our UHS community. Romee has done an outstanding job and deserves recognition for her hard work, ingenuity, and adaptability. (Tyler Crooks, UHS)

Cindy Chen (SAIT-STC) - nominated 5/11/20 - We imagine and innovate.

Cindy serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Cindy has brought a lot of insight about international students and about students in technical majors, and has contributed thoughtfulness and creative thinking to our work as the Student Technology Council. Thank you, Cindy! (Cristobal Olivares, SAIT)

Cameron Hui (SAIT-STC) - nominated 5/11/ 20 - We focus on service.

Cameron serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Cameron has brought a lot of insight about marginalized students and women in technical majors, and has contributed resourcefulness and compassion to our work as the Student Technology Council. Thank you, Cameron! (Cristóbal Olivares, SAIT)

Frank Dai (SAIT-STC) - nominated 5/11/ 20 - We imagine and innovate.

Frank serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Frank has brought a lot of insight about transfer students, the OCF and the RREG efforts, and has contributed creative thinking and resourcefulness to our work as the Student Technology Council. Thank you, Frank! (Cristóbal Olivares, SAIT)

Gregory Gilliam III (SAIT-STC) - nominated 5/11/ 20 - We focus on service.

Greg serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Greg has brought a lot of insight about low-income/first generation college students, and has contributed authenticity and grace to our work as the Student Technology Council. Thank you, Greg! (Cristóbal Olivares, SAIT)

Joe Cannice (SAIT-STC) - nominated 5/11/ 20 - We focus on service.

Joe serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Joe has brought a lot of insight about underserved and marginalized students, and has contributed intuitiveness and humanity to our work as the Student Technology Council. Thank you, Joe! (Cristóbal Olivares, SAIT)

Ted Zhang (SAIT-STC) - nominated 5/11/ 20 - We imagine and innovate.

Ted serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Ted has brought a lot of insight about graduate students and out-of-state students, and has contributed optimism and humor to our work as the Student Technology Council. Thank you, Ted! (Cristóbal Olivares, SAIT)

Sahil Gill (SAIT-STC) - nominated 5/11/ 20 - We are accountable to each other.

Sahil serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Sahil has brought a lot of insight about students in engineering, and has contributed thoughtfulness and patience to our work as the Student Technology Council. Thank you, Sahil! (Cristóbal Olivares, SAIT)

Shomil Jain (SAIT-STC) - nominated 5/11/ 20 - We are accountable to each other.

Shomil serves as a member of the Student Technology Council and has been invaluable to senior IT leadership in understanding the student experience during the COVID era. In particular, Shomil has brought a lot of insight about students in engineering and other technical majors, and has contributed candor and nuanced thinking to our work as the Student Technology Council. Thank you, Shomil! (Cristóbal Olivares, SAIT)

Bernie Rossi (IST-API) - nominated 5/12/20 - We focus on service.

She exemplified excellent in customer service. I lost some of my email content last weekend. As a service provider, I couldn’t wait until Monday for my emails to be restored. When I contacted Bernie, she took time out and helped me right away. I really appreciated the care she took in ensuring that I could continue to support my customers though the weekend if an emergency arose. Bernie is amazing! (Gladys Oddoye, IST-Telecom)

Clark Bilorusky (SAIT) - nominated 5/13/20 - We focus on service.

Since campus began to shelter-in-place, Clark has put in exemplary work in determining how to provide meaningful remote support through the student helpdesk. From piloting drop-in assistance via Zoom to implementing new staff training modules to adjusting staffing levels creatively, Clark has continuously sought out improvements that could be made to support the student body during such an uncertain time. In addition, Clark has stepped in personally with numerous incidents at University Village that were creating high levels of stress and frustration for the student customers, and handled them with skill and finesse. As the shelter-in-place order remains in place indefinitely, Clark is continuing to explore ways to further improve the student helpdesk experience, including moving to a ACD phone system for direct connection with customers, looking into how we might leverage Google Voice, and supporting internet access for students requiring isolation in campus housing. Clark's work has been exceptional during this period and absolutely deserves to be recognized and celebrated. (Cristóbal Olivares, SAIT)

Nili Ovaici (EA - SIS) - nominated 5/14/20 - We are accountable to each other.

Nili consistently takes the time to critically review all new proposals and delivered functionality and consistently finds bugs and improvements before anyone else. (Tim Heidinger, EA-SIS)

Melissa Adelman (EA-SIS) - nominated 5/15/20 - We include and excel, together.

Melissa was asked last minute to coordinate a portfolio review of the Enterprise Applications, SIS technical projects for cross team input and review and preparation for our quarterly management review (QMR). This wasn't originally planned and stomped on other priorities. Melissa pulled together artifacts, planned in advance and then facilitated the meeting to successful outcome to narrow down our technical projects for reasonable resourcing and timelines. I'm so grateful for her expertise and personable approach to solving our project planning process. Thank you, Melissa!! (Ross Stivison, EA-SIS)

Kim Chhay-Wade (IST-OCIO) - nominated 5/15/20 - We focus on service .

The COVID pandemic and resulting budget impacts have been highly disruptive to our budget process. We have been working extra hard to identify budget requirements for staff's professional development and training as well as software licenses and any other costs for the foreseeable future. Kim has been highly responsive and helpful with all of these last minute adjustments and keeping us informed and moving along all of the requests faster than I can believe. Thank you Kim! Your efforts in this time are noticed and greatly appreciated. Thank you, thank you, thank you! (Ross Stivison, EA-SIS)

Gladys Oddoye (IST-Telecom) - nominated 5/18/20 - We include and excel, together.

Gladys is always helpful. She always makes sure her employees are doing well considering the circumstances we are under with the COVID-19. I really appreciate that about Gladys. And also any issues her staff may have she addresses them and gets a resolution to them. Most importantly she is always recognizing her employees for doing such a great job! (Taneya Neal, IST-Telecom)

Terri Kouba (IST - Admin IT) - nominated 5/18/ 20 - We focus on service.

The Library does not have a Zoom account (yet, we're in the process of requesting a license) for a webinar or a large meeting.-- and we needed to host a University Librarian town hall today for 350+ staff. Terri was amazing in helping me set up with their shared account and get the practice session going and was so patient with my million and one questions. I am so thankful and grateful for all her help. They add to the team being awesome!
She deserves my kudos -- my event went without a hitch. (Salwa Ismail, Library Administration)

Joslyn Broussard (IST-Telecom) - nominated 5/18/20 - We focus on service.

The Library does not have a Zoom account (yet, we're in the process of requesting a license) for a webinar or a large meeting.-- and we needed to host a University Librarian town hall today for 350+ staff. Jocelyn was amazing in helping me set up with their shared account and get the practice session going and was so patient with my million and one questions. I am so thankful and grateful for all her help. She is an amazing team member to have. She deserves my kudos -- my event went without a hitch. (Salwa Ismail, Library Administration)

Eric Maddy (ITCS-OCIO) - nominated 5/20/20 - We imagine and innovate.

Assisting staff working from home with outside the box solutions during the SIP to ensure they may continue working. In some cases he found alternative unused machines to remote into for staff. (Dustin Miller, iTCS-OCIO)

Michael Daplas (ITCS-OCIO) - nominated 5/20/20 - We focus on service.

Working above and beyond to find solutions for staff working from home. Mike found creative ways for users to access network resources. (Dustin Miller, ITCS-OCIO)

Jay Bryon (IST Telecom ) - nominated 5/21/20 - We are accountable to each other.

Jay, volunteered to help us on his vacation day to interview people for our opened CNT 2 position. We needed his help because there was no one available on the data team to help us. His help was very much appreciated and he provided great insight into how our data network is supported, to include the voice network. Jay, thank you for all you do! (Gladys Oddoye, IST-Telecom)

Guy Mirisciotta (ITCS-OCIO) - nominated 5/22/20 - We focus on service.

Guy has been working to assist users with unusual circumstances setup non standard home machines for work from home during the Shelter in Place. (Dustin Miller, ITCS-OCIO)

Jason Trout (ITCS-OCIO) - nominated 5/22/20 - We imagine and innovate.

Jason has been working to come up with innovative ways to assist customers now working from home to access there files and systems to continue being productive. (Dustin Miller, ITCS-OCIO)

Amanda Sherron (SAIT) - nominated 5/26/20 - We focus on service.

In the past semester, Amanda has consistently offered high quality work in all areas of her role, whether in photography, photo editing, copywriting, or maintaining our social media and website. I especially appreciated Amanda's dedication and attention to our social media presence. She reached more students on campus by researching and implementing social media growth strategies and creating valuable written and visual content. Despite the challenges of remote classes and work, Amanda consistently offered short turnaround times for social media post requests throughout the semester, which has been invaluable for sharing COVID-19 news and resources. (Angela Fong, Intercollegiate Athletics)

Cristóbal Olivares (SAIT) - nominated 5/26/20 - We imagine and innovate.

Since his first day at Student Tech Services, Cristóbal has been greatly dedicated to improving the student work experience. I am most appreciative of his vision-setting for ways that STS can improve in the areas of diversity, inclusion, and work flow. He has strived to increase diversity in our workplace by increasing our recruiting efforts to underrepresented students and reducing administrative barriers for applicants. He has also encouraged our organization to be more inclusive at work by setting a culture of actively greeting each other in the workplace and creating informational and celebratory posters for heritage and history months. Cristóbal also developed solutions to simplify processes in the workplace across many teams to increase our capacity to serve students on campus. He is always imagining ways to make STS better, but most importantly, the innovation that he leads at STS is always student-centered. Cristóbal is always receptive to student feedback and attentive to our needs. Thank you for making STS an environment where student employees can feel comfortable exploring their professional interests and being themselves! (Angela Fong, Intercollegiate Athletics)

Sherry Tania (EA-SIS) - nominated 5/26/20 - We imagine and innovate.

Sherry is very talented, hard working, tenacious! Her problem solving ability and patience is remarkable! (Janhavi Deshpande, EA-SIS)

Maya Raman (EA-SIS) - nominated 5/26/20 - We are accountable to each other.

Maya is persistent in her amazing work. She is very reliable, productive team member I have! Thank you for all your hard work Maya! (Janhavi Deshpande, EA-SIS)

Srilatha Chennamaneni (EA-SIS) - nominated 5/27/20 - We include and excel, together.

Sri has been a great PS Admin for BFS. She has been collaborative, thoughtful and always looking to get things done and improve our procedures to keep BFS running smoothly. (Francis Gomes, EA-SIS)

Kevin Feeley (EA-SIS) nominated 5/27/20 - We include and excel, together.

Kevin has been a great PS Admin for BFS. He is a recent member of the PS Admin team, but has jumped head first into helping BFS with all our Admin work. Kevin is always looking to figure things out and has taken pains to search for solutions to issues that crop up. Has been very responsive and ready to help when needed. (Francis Gomes, EA-SIS)

Natalie Montanez (RTL) - nominated 5/27/20 - We simplify.

Her leadership of student groups have made it easier for all student managers to understand all the complicated HR and payroll processes, especially during all the COVID changes. Natalie is always happy and available to help and I appreciate her kind attitude most of all! (Willa Chan, URSET)

Nicholas Caldwell (RTL) - nominated 5/27/20 - We are accountable to each other.

Nich is always the first to volunteer for any project! Even when projects turns out to be larger and more complicated than what was originally explained, Nich always is able to complete the task. Thank you for the HG6 move and the Kaltura captioning help and just being a fun person and increasing morale! (Willa Chan, URSET)

James Fong (RTL) - nominated 5/27/ 20 - We focus on service.

I’ve been meaning to say thank you for a long time already. James has always been our go-to guy for anything remotely IT that goes wrong. James is knowledgable and always is willing step up and help out. James has helped me on many many phone, computer, software, and even moving issues. I also very much appreciate your work humor and strong work ethics! (Willa Chan, URSET)

Zoey Lin (IST-DPS) - nominated 5/28/20 - We include and excel, together.

Zoey was very helpful during our BFS EA Admin team transition and special thanks to her for any time availability. (Srilatha Chennamaneni, EA-SIS)

Allan Willcuts (IST-DPS) - nominated 5/28/20 - We include and excel, together.

Very helpful and always ready to jump in during BFS EA Admin transition and more importantly jumped in last 2 weekends during go-live and extended some helping hand. (Srilatha Chennamaneni, EA-SIS)

Rita Rosenthal (IST-OCIO) - nominated 5/29/20 - We include and excel, together.

Rita, I don't know how you continue to pull off everything you do! Thanks for your leadership around the One IT initiative, IT service catalog, and myriad things that happen behind the scenes. (Jen Bellenger, IST-API)

Marina Bennett (IST-OCIO) - nominated 5/29/20 - We include and excel, together.

Thank you so much for helping me setup a FedEx account. You provided quick and amazing service. (Glenn Cruz, ITCS-OCIO)

Gloria Smith (FSDSB - Disbursements Office) - nominated 5/29/20 - We include and excel, together.

Thank you so much for helping me setup a FedEx account. You provided quick and amazing service. (Glenn Cruz, ITCS-OCIO)

Christopher Bartlett (IST-OCIO) - nominated 5/29/20 - We focus on service.

Chris has continued to support IST during this remote time. He's part of the crew that has continued to come into work and ensure our deliveries are taken care of and is there to support any staff that may need access to the buildings. I'm grateful to Chris for the support he's shown and for the time he's been able to commit to the organization in this unusual time. (Naseem Ghaffari, IST-OCIO)

Brett Bibeau (IST-OCIO) - nominated 5/29/20 - We focus on service.

Brett has continued to support IST during this remote time. He's part of the crew that has continued to come into work and ensure our deliveries and access issues are taken care of and is there to support any staff that may need access to the buildings. I'm grateful to Brett for the support he's shown and for the time he's been able to commit to the organization in this unusual time. (Naseem Ghaffari, IST-OCIO)

Forrest Smalley (IST-DPS) - nominated 5/29/20 - We focus on service.

Forrest has been an excellent partner as we've figured out the various AWS technologies together in the establishment of the enterprise data lake. I appreciate his insights on security and the long-term implications of our technical choices. This month in particular, even with many competing priorities including being the on-call DBA, he worked extra hours to deliver a new VPC, internet gateway and SQS services. Thank you, Forrest! You're always a pleasure to work with. (aswan Movva, IST-ED)

Shiva Pachika (EA-SIS) - nominated 5/29/20 - We imagine and innovate.

Shiva is very smart and competent and most recently provide a keep but of information that led to resolving major issues related to the recently SSL Root certificate expiration. (Jeff Makaiwi, IST-ED)

Amy Neeser (RTL) - nominated 5/29/20 - We include and excel, together.

Amy's work, smarts, and dedication as a member of the small planning group that makes the UC Berkeley Cloud Computing Meetup happen every month has meant so much to me. She is so creative, and has really helped us bring in excellent speakers, and has contributed to our discussions on how to continually improve the meetup. She is always prepared, filled with exciting new ideas and ready to roll up her sleeves and do the work. I feel so lucky we have her on our team! (William Allison, IST-OCIO)

Anthony Suen (Computing Data Science & Society) - nominated 6/3/20 - We imagine and innovate.

About a year and a half ago I was mulling over how to anchor our cloud community of practice and engage a wider audience outside the campus to bring in new ideas. Anthony had been involved with the community and had just setup Kubernetes training. I proposed a meetup and we sat in a conference room and white boarded out a whole bunch of ideas - and through Anthony's partnership and constant engagement and thought, including critical thinking and pushing back on some of my dumber ideas we have grown the UC Berkeley Cloud Computing Meetup into a real thing - with over 500 members on meetup.com and with about 150 members in our campus cloud community of practice's Google group. I appreciate Anthony's contribution and the dividend he's bringing Berkeley every day. (William Allison, IST-OCIO)

Jason Christopher (RTL) - nominated 6/3/20 - We include and excel, together.

Jason is super smart, and is also someone who sees what needs to be done-- and then dives in, takes responsibility for his involvement while pulling in others very inclusively. Having him join our Cloud Computing Meetup in the early days widened our thinking about what it could be. Jason brought vision of expanding beyond Berkeley's walls and engaging important collaborators and research partners across the UC and beyond. He's dedicated and always there for us. He immediately understood our goals for building a diverse and inclusive community from the get-go and helped with our outreach beyond the usual suspects. He's been able, despite the myriad other commitments to stay super connected and helped us always to have a better meetup that brings value to Berkeley. I am so grateful for Jason's partnership! (William Allison, IST-OCIO)

Peter Lo (ITCS-OCIO) - nominated 6/5/20 - We include and excel, together.

He handled most of the support ticket during this pandemic time. Also he has supported the team with various projects implementation. (Pre-clinic student access,Laptop Image, Patient Communication tool) I really appreciate all of his work. (Davis Swaminathan, Optometry Clinic)

Recipients Nov. 5, 2019 - April 13, 2o2o

Stephanie Dunn (IST-OCIO) - nominated 11/5/2019 - We imagine and innovate.

Stephanie has been instrumental in the success of the merit calibration rollout. I would have been lost and overwhelmed without her work on document preparation and her overall readiness for these meetings. The meetings would not have been successful without her work and support. Thank you! (Naseem Ghaffari, IST-OCIO)

Kim Chhay-Wade (IST-OCIO) - nominated 11/5/2019 - We focus on service.

Kim makes complex budgets easy to understand and always knows the answer to every question. She goes above and beyond with her high level of service and patience as I learn all about Berkeley finance! (Jody Couch, OCIO-EA)

Stephanie Dunn (IST-OCIO) - nominated 11/6/2019 - We imagine and innovate.

I've worked more closely with Stephanie over the past year and I've really appreciated how Stephanie approaches every project, from small to huge (her work on the IT Summit and other One IT events) with a positive, can-do attitude. She is a delight to work with and demonstrates ALL of the UC Berkeley Operating Principles in her daily life. Thank you for all you do Stephanie! (Rita Rosenthal, IST-OCIO)

Melissa Adelman (OCIO-EA) - nominated 11/6/2019 - We focus on service.

Her ability to stay positive, creative and organized. Her ability to focus things that are important even if not urgent and she runs a great meeting! (Tim Heidinger, OCIO-EA)

Naseem Ghaffari (IST-OCIO) - nominated 11/7/2019 - We include and excel, together.

Naseem is such a great manager and leader for IST. I recently needed a little help during a meeting and she stepped in to help me since I was obviously struggling. Its those types of actions that exemplify a good leader and I really appreciated her assist in that moment of time. Thank you, Naseem!

(Stephanie Dunn, IST-OCIO)

Joe Mitola (IST-API) - nominated 11/8/2019 - We focus on service.

Patience and willingness to sharing his expertise on how to leverage the CalGroups API ! (Tim Heidinger, OCIO-EA)

Steve Dalton (IT Facilities) - nominated 11/14/2019 - We include and excel, together.

Steve jumped in without being asked and was a huge help at our ITLG+ meeting He drove our web/audio conference during the entire meeting and has also helped me set up the tables and chairs. His help has allowed me to assist in other ways to make sure that our meeting ran smoothly.

(Clarissa Fermin, IST-OCIO)

Clarissa Fermin (IST-OCIO) - nominated 11/19/2019 - We include and excel, together.

Claris works tirelessly to support the entire organization. She supports Directors and Managers with endless data support and integration. She is the main support for all staffing actions and for making continues webpage and external support. I'd be lost without Clarissa's hard work and immense contributions.

(Naseem Ghaffari, IST-OCIO)

Kazim Senoglu (OCIO-EA) - nominated 11/26/2019 - We include and excel, together.

Great work helping to troubleshoot a critical production issue with the fee remission staging table script! (Wood Foster-Smith, OCIO-EA)

Yvonne Fang (OCIO-EA) - nominated 11/26/2019 - We include and excel, together.

Great work helping to troubleshoot a critical production issue with the fee remission staging table script! (Wood Foster-Smith, OCIO-EA)

Ross Nolan (OCIO-EA) - nominated 12/6/2019 - We focus ons service.

Ross recently solved a mystery to a problem with SIS transcript data. Many of us were stumped as to what caused a random problem that was there one day and not the next. Ross knew the answer and put the mystery to rest. This was also re-assuring for our Campus Partners to have an answer to "Why did it happen?" (Barbara Sowden, OCIO-EA)

Shiva Pachika (OCIO-EA) - nominated 12/6/2019 - We focus on service.

Shiva recently helped provide OUTSTANDING service by solving an unanticipated issue in less than 24 hours. This required triage, analysis, configuration changes, testing and verification through each CS environment (DEV, TST, QAT, PRD). Plus the work had to be done in collaboration with the BSA, Developer, and SIS Leadership). To get something done that quickly is miraculous. The outcome enabled our new Spring Admits the ability to take a required Sexual Prevention training course. (Barbara Sowden, OCIO-EA)

Syed Ahmed (OCIO-EA) - nominated 12/6/2019 - We focus on service.

Syed recently helped provide OUTSTANDING service by solving an unanticipated issue in less than 24 hours. This required triage, analysis, configuration changes, testing and verification through each CS environment (DEV, TST, QAT, PRD). Plus the work had to be done in collaboration with the BSA, Developer, and SIS Leadership). To get something done that quickly is miraculous. The outcome enabled our new Spring Admits the ability to take a required Sexual Prevention training course.. (Barbara Sowden, OCIO-EA)

Yvonne Fang (OCIO-EA) - nominated 12/6/2019 - We focus on service.

Yvonne recently helped provide OUTSTANDING service by solving an unanticipated issue in less than 24 hours. This required triage, analysis, configuration changes, testing and verification through each CS environment (DEV, TST, QAT, PRD). Plus the work had to be done in collaboration with the BSA, Developer, and SIS Leadership). To get something done that quickly is miraculous. The outcome enabled our new Spring Admits the ability to take a required Sexual Prevention training course.

(Barbara Sowden, OCIO-EA)

Mike Branaman (IST-IS) - nominated 12/6/2019 - We focus on service.

Mike is an awesome co-work!!! Mike makes my job easier by providing timely and accurate service when requested on the fly. Plus he does it with a positive and friendly attitude. I'll ask - "Mike can you ..." and his response within minutes is "yes ma'am" or "job has finished successfully".

(Barbara Sowden, OCIO-EA)

Patricia Juarez (IST-API) - nominated 12/10/2019 - We focus on service.

Patricia thank you for your efforts to make Imagine successful.

(Marlita Kahn, IST-API)

Joe Mitola (IST-API) - nominated 12/10/2019 - We imagine and innovate.

Joe, thank you for helping to make Imagine successful

(Marlita Kahn, IST-API)

Michele Dunleavy (ITCS-OCIO) - nominated 12/11/2019 - We focus on service.

I was pulled into a project last year and needed a new MacBook Pro to be imaged and delivered to me as soon as possible to begin work on analyzing a significant amount of data. Michele was fantastic and handed me a new laptop that was ready to go within a couple of hours. Thank you!

(Terence Phuong, IST-OCIO)

Diane Perez (IST-OCIO) - nominated 1/6/2020 - We imagine and innovate.

Diane always goes "above and beyond" in her work and her latest project is no exception to this rule. While attempting to get a credit from AT&T for the Telecom team, Diane was presented with a number of roadblocks from our vendor. AT&T said we could not have any delinquent accounts to receive a credit and that we had several! This was news to all of us! As it turns out, these are accounts that were either not related to us (vendor error) or tangentially connected to us (like a linked I House account). After escalating this issue all the way to the top of our account chain, Diane was able to work with a collections team at AT&T and assisted by making contacting with the teams related to UCB and straightening out the vendor by disassociating the unrelated accounts. What a process and coordination effort from Diane! I continue to be impressed by her great work and keeping focus even when our vendor is dragging their feet. As always - thank you Diane!

(Darin Clarke, IST-Telecom)

Isaac Orr (IST-Telecom) - nominated 1/7/2020 - We include and excel, together.

I really appreciate Isaac Orr's participation in the CMR meeting. It's rare to see other service manager joining. This may help change culture where other managers can participate sometime.

(Amit Singh, IST-IS)

Jen Bellenger (IST-API) - nominated 1/7/2020 - We focus on service.

Every time I have a question regarding google suite, I found Jen always there for the answer. She is approachable, empathetic, and VERY helpful.

(Amit Singh, IST-IS)

Irma Donaldson (IST-Telecom) - nominated 1/8/2020 - We focus on service.

Irma was fantastic - she helped me navigate Telcat, and report my phone missing, and also made the super smart suggestion for me to get a free SIM card from an AT&T store that she could use to reactivate my service on an old phone I still had on-hand.

(William Allison, IST-OCIO)

Barbara Sowden (OCIO-EA) - nominated 1/15/2020 - We focus on service.

Giving everyone she works with 200% of her effort and always incredibly positive. You are amazing.

(Andrea Lloyd, OCIO-EA)

Marty Sulc (OCIO-EA) - nominated 1/15/2020 - We include and excel together.

Marty dropped everything to help me with an urgent issue and was able to solve the issue at hand with ease and ingenuity. Thank you!

(Andrea Lloyd, OCIO-EA)

Kazim Senoglu (OCIO-EA) - nominated 1/15/2020 - We include and excel together.

Always incredibly insightful and calm under pressure. Thank you!

(Andrea Lloyd, OCIO-EA)

Ken Hensel (OCIO-EA) - nominated 1/15/2020 - We include and excel together.

Thank you for always being my partner in crime. Especially when issues hit the fan.

(Andrea Lloyd, OCIO-EA)

Syed Ahmed (OCIO-EA) - nominated 1/15/2020 - We include and excel together.

Your expertise and willingness to put your work aside to help your colleagues. Thank you!

(Andrea Lloyd, OCIO-EA)

Nili Ovaici (OCIO-EA) - nominated 1/15/2020 - We include and excel together.

You are awesome, thank you for your help with the code red issue!

(Andrea Lloyd, OCIO-EA)

Kyaw Win (OCIO-EA) - nominated 1/27/2020 - We focus on service.

He worked late and helped us configure QAT server on 1/23/2020.

(Frankie Pun, OCIO-EA)

Kamyar Marashi (OCIO-EA) - nominated 1/27/2020 - We focus on service.

He worked late and helped us configure QAT server on 1/23/2020.

(Frankie Pun, OCIO-EA)

Barbara Sowden (OCIO-EA) - nominated 1/27/2020 - We focus on service.

She helped us troubleshoot a File Parser issue in BCS until midnight on 1/29/2020.

(Frankie Pun, OCIO-EA)

Naresh Media (IST-ED) - nominated 2/5/2020 - We focus on service.

Thanks Naresh, for holding down the fort and providing excellent support to our customers when I am out for the ITLP workshop. Our customers appreciate the support you have provided working round the clock with Tableau support to troubleshoot the performance issues.

(Aswan Movva, IST-ED)

David Rieger (IST-IS) - nominated 2/5/2020 - We focus on service.

David is quick to answer question and will go the extra mile to help resolve a matter that is outside his direct control in order to provide great service to the customer.

(Kevin Chan, ETS)

Colette Jackson (IST-Telecom) - nominated 2/11/2020 - We include and excel, together.

Thank you for your continued diligence in herding us IGYB cats :-)

(Jen Bellenger, IST-API)

Keenan Parmalee (IST-SAIT) - nominated 2/11/2020 - We focus on service.

Keenan demonstrated a dedication of doing "whatever" it takes to get the job done in resolving recent databases problem which included pulling an all nighter!

(Tuan Nguyen, IST-SAIT)

Dawn O’Donnell (IST-SAIT) - nominated 2/20/2020 - We focus on service.

Dawn demonstrated a dedication of doing "whatever" it takes to get the job done in resolving recent databases problem which included pulling an all nighter; she was working 22 hours straight!

(Tuan Nguyen, IST-SAIT)

Pavel Leskov (IST-SAIT) - nominated 2/20/2020 - We include and excel together.

Pavel demonstrated a dedication of doing "whatever" it takes to get the job done in resolving recent databases problem, pitching in the effort even though he's relatively new in the job!

(Tuan Nguyen, IST-SAIT)

Paul Maldonado (IST-SAIT) - nominated 2/20/2020 - We focus on service.

Paul demonstrated a dedication of doing "whatever" it takes to get the job done in resolving recent databases problem, pitching in to help the team maintaining normal operation so other members can focus on resolving the crisis at hand!

(Tuan Nguyen, IST-SAIT)

Linda Sanz (OCIO-EA) - nominated 2/20/2020 - We focus on service.

Linda always goes above and beyond to assist customers. She maintains a courteous and professional demeanor even when working with frustrated customers. Linda strives to have a can do attitude and finds creative solutions to connect with customers and resolve their issues.

(Lani Pittman, OCIO-EA)

Omar Rincon (IST-API) - nominated 2/20/2020 - We include and excel, together.

Thank you for taking the initiative to really learn the Modo platform! We appreciate your help with improving the mobile app experience.

(Jen Bellenger, IST-API)

Rosia Alexander (IST-SAIT) - nominated 2/20/2020 - We focus on service.

Rosia is the glue that keeps normal operations continue when most of the team is dealing with a crisis. She kept customers inform and happy!

(Tuan Nguyen, IST-SAIT)

Jen Bellenger (IST-API) - nominated 2/27/2020 - We simplify.

I understand that Jennifer was very instrumental in publishing the KB article "What email, calendar and other collaboration clients are supported on campus?". This KB will be greatly useful and highly appreciated by everyone who does day to day front line IT support. Thanks Jenn!

(Jimmy Morales, ITCS-OCIO)

Jen Bellenger (IST-API) - nominated 2/27/2020 - We simplify.

Thanks for putting up an official KB that lets people know that stand-alone email clients are not fully supported. This assists us in providing clear information to clients about what to expect. This official policy supports the simplification principle by reducing the number of different configurations that our shrinking workforce must support

(Vivian Sophia, ITCS-OCIO)

Kristina Deaton (OCIO-EA) - nominated 2/27/2020 - We simplify.

Thanks for putting up an official KB that lets people know that stand-alone email clients are not fully supported. This assists us in providing clear information to clients about what to expect. This official policy supports the simplification principle by reducing the number of different configurations that our shrinking workforce must support

(Vivian Sophia, ITCS-OCIO)

Nader Kutub (OCIO-EA) - nominated 3/2/2020 - We simplify.

We had to have some tough conversations about Sprint Planning, and Nader was very flexible and willing to defer some of his work. In fact, Nader was one of the first people to step forward and volunteer, which set a good example for the rest of the team. Thank you Nader!

(Melissa Adelman, OCIO-EA)

Kellsie Adams (IST-Telecom) - nominated 3/4/2020 - We simplify.

Kellsie quickly resolved an unexpected outage we had yesterday with a third party vendor! Her assistance was really appreciated and we're so thankful with her help!

(Charles Lam, Haas Core Programs)

Laurina Ashby (IST-OCIO) - nominated 3/4/2020 - We imagine and innovate.

Laurina successfully negotiated a 3% reduction in our annual Informatica license renewal, representing a $2,000 savings to our annual budget. Thanks Laurina for your initiative and stewardship of IST finances!

(Max Michel, IST-ED)

Marina Bennett (IST-OCIO) - nominated 3/4/2020 - We focus on service.

Marina has been a critical resource for our team throughout the years, providing guidance and support for all matters relating to the proper management of our finances. Her door is always open, and her deep subject area knowledge has saved our team innumerable hours of research into the complexities of UC Berkeley's and IST's procurement processes. ...and somehow she manages to do it all with a smile! Thanks Marina!

(Max Michel, IST-ED)

Jason Miller (OCIO-EA) - nominated 3/28/2020 - We include and excel, together.

Jason has been extraordinarily helpful to other team members. He assisted me to resolve a git issue on a Friday night (3/20/2020) until 9:30pm.

(Frankie Pun, OCIO-EA)

Kaz Senoglu (OCIO-EA) - nominated 3/28/2020 - We include and excel, together.

Kaz has been a great team player who is willing to share his peoplesoft knowledge. Specifically, for Jira-50796, we had multiple rounds of design and code review. He gave me a lot of great feedback and made the release a success. (Frankie Pun, OCIO-EA)

Tamer Sakr (OCIO-EA) - nominated 3/28/2020 - We imagine and innovate.

Tamer has been an innovator and plays a critical role in defining the future enterprise architecture. He is helpful in sharing his knowledge of building the new springboot microservices architecture. (Frankie Pun, OCIO-EA)

Peter Munoz (OCIO-EA) - nominated 4/6/2020 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! Terri

(Terri Kouba, OCIO-EA)

William Dvorak (OCIO-EA) - nominated 4/6/2020 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! Terri

(Terri Kouba, OCIO-EA)

Bob Bernhardt (OCIO-EA) - nominated 4/6/2020 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! Terri

(Terri Kouba, OCIO-EA)

Colette Jackson (IST-Telecom) - nominated 4/6/2020 - We focus on service.

Thank you for being part of the team that handled over 1,000 Zoom incidents in March 2020. Migrating the campus from in-person classes to remote instruction, and from in-office work to remote work, was not a trivial endeavor and we would not have been as successful as we were without your contributions. You were an integral part of of this successful project. Thank you!! Terri

(Terri Kouba, OCIO-EA)

Timotius Vincent (ITCS-OCIO) - nominated 4/13/2020 - We focus on service.

Always pitches in to get things done, looks for how he can help without having to be told.

(Vivian Sophia, ITCS-OCIO)

Nili Ovaici (OCIO-EA) - nominated 4/13/2020 - We simplify.

There's so much, but this particular recognition is for her leadership role during the COVID-19 crisis regarding P/NP grades. Nili is steadfast and humorous. We are so glad to have her as a SIS Service Lead.

(Rana Silver, OCIO-EA)

Chara Bui (OCIO-EA) - nominated 4/13/2020 - We simplify.

I had to pull Chara into a last minute meeting to get a solution to an urgent request from OR regarding the P/NP updates. Chara immediately jumped in with both feet, offering up a realistic and highly user friendly solution to the problem and turned out usable documentation to share with OR within the hour. Absolutely great work on Chara's behalf and I really appreciated her great ideas, even when asked for last minute!

(Nili Ovaici, OCIO-EA)

Brandon Wright (OCIO-EA) - nominated 4/13/2020 - We simplify.

I pulled Brandon into a meeting last minute to discuss a highly urgent request from OR regarding the P/NP updates that they were requested a week's turnaround time on. Not only did Brandon not even blink, but he made solid and useful recommendations regarding what changes were doable within that time period and how we could implement it from a development point of view. I appreciate Brandon's willingness to drop everything else he was doing to work on this very last minute urgent request, and with zero complaints too!

(Nili Ovaici, OCIO-EA)

Nader Kutub (OCIO-EA) - nominated 4/13/2020 - We simplify.

I have asked Nader to perform so much high-urgency short-turnaround work with respect to the P/NP updates that were required by OR and he did not complain once. Whether it was a last-minute eForm request, a surprise consultation, or the 90000014th update to the CalCentral Banner, Nader did the work in a timely fashion and never complained once! I appreciate Nader's flexibility and willingness to get the work done!

(Nili Ovaici, OCIO-EA)

Jake Tracy (OCIO-EA) - nominated 4/13/2020 - We simplify.

With the P/NP changes that have gone in, Jake has not only been extremely helpful in deciding the best manner to move forward but also has not complained once about the last minute work that has been thrown his way. Whether it's updating the APR to accept a brand new grading basis/category or testing unexpected functionality, I appreciate Jake's quick, efficient work and his willingness to drop other items to get this work done!

(Nili Ovaici, OCIO-EA)

Wood Foster-Smith (OCIO-EA) - nominated 4/13/2020 - We simplify.

Wood has been extremely helpful with regards to the P/NP changes that need to go in. Whether it's creating queries/reports so colleges can make decisions or updating Views so that functionality displays correctly for Students/Advisors, Wood has been instrumental in ensuring that everything is running smoothly! Many requests have been high-urgency last-minute requests from OR/departments and Wood has not even blinked! I appreciate Wood's flexibility and willingness to take on work during these crazy COVID times!

(Nili Ovaici, OCIO-EA)

Chara Bui (OCIO-EA) - nominated 4/13/2020 - We simplify.

I had to pull Chara into a last minute meeting to get a solution to an urgent request from OR regarding the COVID-related P/NP updates. Chara immediately jumped in with both feet, offering up a realistic and highly user friendly solution to the problem and turned out usable documentation to share with OR within the hour. Absolutely great work on Chara's behalf and I really appreciated her great ideas, even when asked for last minute!

(Nili Ovaici, OCIO-EA)

Dhruv Prabhakar (IST-ED) - nominated 4/13/2020 - We focus on service.

Just before 2 am on April 8, one of our Procure-to-Pay jobs failed, and our offshore team reached out to Dhruv for assistance. Even though he was not on call, Dhruv immediately stepped in, conducted analysis, identified the problem, and then designed, tested and implemented a solution. His quick response to this issue allowed our loads to complete before Cal Answers opened for business that day at 7 am. Thanks Dhruv for your dedication and commitment to our customers! (Max Michel, IST-ED)