Server System Administration (Linux)

The IST UNIX team offers managed systems administration for IST-hosted Linux servers located in the UC Berkeley and San Diego Super Computing Center data centers. This service is offered at a Standard (business hours) or Extended (24x7) level.

Comparison of Features for Each Support Level

Features Standard Extended
Cost (monthly) $100.00 $300.00
OS Level Monitoring Included Included
Custom Application Level Monitoring Available Available
Automated OS Level Patching Included Included
Custom OS Patching Schedule N/A Available
Security Management & Initial Firewall Configuration Included Included
Custom Firewall Configuration Available Available

Service Request Support Hours

M-F, 8-5 M-F, 8-5

Scheduled Off-Hours Service Request Work

(Available with 2 business days lead time. Subject to SA availability and T&M charges.)

N/A Available
Incident Support Hours M-F, 8-5 24x7
SA Consultation on Recharge Basis $90.00/hour $90.00/hour

Included = Included as part of SA package
Available = Subject to SA availability and T&M charges
N/A = Not an option in SA package

Service details

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Eligibility

  • Faculty
  • Staff