The Windows Team offers administration options for servers located in the Data Center's of UC Berkeley and the San Diego Super Computing Center. There are two support levels offered: Standard and Extended.
Comparison of Features for Each Support Level
| Features | Standard | Extended |
|---|---|---|
| Cost (monthly) | $138.00 | $232.00 |
| OS Level Monitoring | Included | Included |
| Custom Application Level Monitoring | Available | Available |
| Automated OS Level Patching | Included | Included |
| Custom OS Patching Schedule | N/A | Available |
| Security Management & Initial Firewall Configuration | Included | Included |
| Custom Firewall Configuration | Available | Available |
| Service Request Support Hours | M-F, 8-5 | M-F, 8-5 |
|
Scheduled Off-Hours Service Request Work (Available with 2 business days lead time. Subject to SA availability and T&M charges.) |
N/A | Available |
|
Incident Support Hours |
M-F, 8-5 | 24x7 |
| SA Consultation on Recharge Basis | $147.00/hour | $147.00/hour |
Included = Included service as part of SA package
Available = Subject to SA availablity and T&M charges
N/A = Not an option in the SA package
