The Windows Team offers administration options for servers located in the Data Center's of UC Berkeley and the San Diego Super Computing Center. There are two support levels offered: Standard and Extended.
Comparison of Features for Each Support Level
Features | Standard | Extended |
---|---|---|
Cost (monthly) | $149.00 | $276.00 |
OS Level Monitoring | Included | Included |
Custom Application Level Monitoring | Available | Available |
Automated OS Level Patching | Included | Included |
Custom OS Patching Schedule | N/A | Available |
Security Management & Initial Firewall Configuration | Included | Included |
Custom Firewall Configuration | Available | Available |
Service Request Support Hours | M-F, 8-5 | M-F, 8-5 |
Scheduled Off-Hours Service Request Work (Available with 2 business days lead time. Subject to SA availability and T&M charges.) |
N/A | Available |
Incident Support Hours |
M-F, 8-5 | 24x7 |
SA Consultation on Recharge Basis | $138.00/hour | $138.00/hour |
Included = Included service as part of SA package
Available = Subject to SA availablity and T&M charges
N/A = Not an option in the SA package