To our campus community,
Apple released updates to their software yesterday that resolve the issues that have been impacting Wi-Fi connectivity on their devices. Our network team has worked to confirm the updates rectified the problems that have been reported.
We encourage everyone to install these updates to the current operating system version installed on their devices. Important: MacOS Monterey users should NOT update to Ventura at this time, please just accept the software update for Monterey.
Options for Getting Wi-Fi and Device Support
We continue to offer several options for you to get technical support if you encounter connectivity issues specific to your device or location, or if you need help with installing software updates on your device:
Support for: |
In-Person Wi-Fi Drop-in Help |
Call the Help Desk |
Submit a Ticket |
|---|---|---|---|
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Faculty & Staff |
Monday-Friday, 9 a.m. - noon | 1 - 4 p.m. Academic Innovation Studio, 117 Dwinelle Hall on Level D |
Monday-Friday, 8 a.m. - 5 p.m. Instructor Hotline: 510-664-9000 (option 9, non-urgent use option 1) |
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|
Students |
Monday-Friday, 10 a.m. - 6 p.m. Moffitt Library, 4th-floor Monday-Thursday, Zoom supportget service details here(link is external) |
Monday-Friday, 9 a.m. - 5 p.m. 510-642-4357 |
Regards,
Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer
Dave Browne, Executive Director of Campus IT Infrastructure
Related Links: Network Improvements | Access Wi-Fi | Get IT Help | System Status(link is external) | Sign-up for System Alerts(link is external)
This message was sent campus-wide to all students, faculty, and staff. If you are a manager who supervises UC Berkeley employees without email access, please circulate this information to all.