To our One IT community, updated 12/2/25
In our ongoing efforts to support work-life balance, many IT facilities and services will have reduced operations from Dec. 22 through Jan. 2. A breakdown of service availability is included in the table below. Please anticipate slightly longer response times for non-urgent issues during this period. Normal operations will resume Monday, Jan. 5.
The IT Client Services (ITCS) Service Desk will be open with limited staffing, Monday through Friday from 9 a.m. - noon and 1 - 4 p.m. (except holidays). The last day for drop-in support at the Academic Innovation Studio (AIS) in Dwinelle will be Friday, Dec. 12; this location will be closed going forward.
For technical assistance, open a ticket or call (510) 664-9400 and select option 1. All requests will be prioritized and addressed promptly. For real-time updates on outages or maintenance, visit the System Status page
Winter Holiday & Curtailment Dates
- Wednesday, Dec. 24, 2025: Administrative & Academic Holiday
- Thursday, Dec. 25, 2025: Administrative & Academic Holiday
- Friday, Dec. 26, 2025: Campus Curtailment day
- Monday, Dec. 29, 2025: Campus Curtailment day
- Tuesday, Dec. 30, 2025: Campus Curtailment day
- Wednesday, Dec. 31, 2025: Administrative & Academic Holiday
- Thursday, Jan. 1, 2026: Administrative & Academic Holiday
IT Service |
Emergency Contact |
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BearBuy will be up 24x7 during curtailment. Automated processes (auto-approval, PO dispatch, voucher build) will run as usual. Online support will be limited to unscheduled system failures and life-safety purchases. Visit the Supply Chain website for further information. |
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BFS will maintain regular online hours during curtailment, but technical support will be limited. Batch jobs will run automatically as normal. Blu will be available 24/7 during curtailment. Online support will be limited. |
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CalTime will be available 24/7 during curtailment. Employees should reach out to their supervisor for initial assistance. If further assistance is needed, email caltime@berkeley.edu or call the Help Desk at 510-664-9000 (option 1 followed by option 4). |
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Campus network, voice, cellular, and security video services will be supported on a critical, emergency-only basis starting Monday, Dec. 22, and through the holiday period. We will resume normal business day service on Monday, Jan. 5. During this period, only serious issues impacting major campus services, large sections of the community (such as an entire building), or life safety will be addressed. Requests for new or modified services during this period will be delayed. If you experience a serious voice, cellular, or networking problem impacting a department or many users, please contact us at (510) 664-9000 and select the appropriate option to report your issue and leave contact information for follow-up from our team. |
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During this period, email dbaoncalloracle@berkeley.edu, or dbaoncallother@berkeley.edu (depending on the database type) to contact the appropriate DBA on call. |
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The Data Center Operations desk will have limited staffing from 8 a.m. to 5 p.m. on these dates. Call 510-642-3043 for assistance. If you’re unable to reach anyone, please leave a message, and we’ll get back to you as soon as possible. For after-hours emergencies, call 510-418-6203. |
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Critical problems with these services should be reported to storage-ticket@berkeley.edu and ucbackup-ticket@berkeley.edu, respectively. |
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Unix/Linux Operations & ServicesWindows Operations & ServicesIT Monitoring Services |
Unix/Linux Operations & Services, Windows Operations & Services, IT Monitoring Services, and IT Alerts & Emergency Notification Services will respond to break-fix issues throughout this period, and responses to standard service requests will be put on hold. |
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The information security team will respond promptly to all urgent requests sent to urgent@security.berkeley.edu and will monitor network and host-based alerts throughout curtailment dates. The CalNet team will respond promptly to all urgent requests and monitor critical systems throughout curtailment dates. ISO will respond to standard tickets that appear time-sensitive, though response times may be slower than usual due to reduced staffing. |
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API Central developers’ portal, API Gateway, iHub API hosting, and GitHub@Berkeley will all continue to be available 24/7 during curtailments. Technical support will be limited, with staff responding only to critical operational issues in keeping with our normal evening and weekend support; please email eis-support@berkeley.edu to report any problems. |
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RTL teams will be operating with reduced staff on curtailment dates. Updates to system outages and maintenance will be available on the System Status page |
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The ServiceNow applications will continue to be available 24/7 throughout the curtailment period. Technical support will be limited, with staff responding only to critical operational issues in keeping with our normal evening and weekend support; please email servicenow-support@berkeley.edu to report any problems. |
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CalCentral and Campus Solutions will remain available 24/7 throughout the curtailment period. However, the Service Desk will operate with limited services and will be closed on all academic holidays. |
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Student Affairs systems and applications will be available during curtailment. Desktop Support requests go through the ITCS Service Desk as usual. |
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The Student Helpdesk will operate as usual throughDec. 19 with reduced services Dec. 20-23. Services will be unavailable Dec. 24, 2025 - Jan. 2, 2026. Reduced services will begin on Jan. 5, with full services resuming on Jan. 20. The Student Technology Equity Program (STEP) will operate as usual through Dec. 14, with reduced services Dec. 15-19, 2025. Services will be unavailable Dec. 20, 2025 - Jan. 4, 2026. Reduced services begin on Jan. 5 with full services resuming on Jan. 12, 2026. |
Regards,
Tracy Shinn
Associate Vice Chancellor for IT and Chief Information Officer