ITSM Governance

ITSM governance graphic showing decision lifecycle

The ITSM decision lifecycle diagram shows our planned approach which includes four sections:

  • Inform campus providing an updated ITSM roadmap.
  • Gather input from end users, technical customers, service owners, and process owners.
  • Assess and prioritize input received in the ITSM program office to present to leadership.
  • Decide what will be included in upcoming version of the ITSM roadmap.